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Fairfield by Marriott Surabaya

Traveller (399)
Room & Suite (112)
Dining (41)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Fairfield by Marriott Surabaya is the first Fairfield by Marriott in Indonesia and our hotel offers an outstanding location in Surabaya near Ciputra World. The unique architectural design of our hotel is not to be missed. Enjoy unmatched service and easy travel at our hotel close to one of the biggest shopping malls in Surabaya. We are also located 45 minutes from Juanda International Airport.
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Property amenities
Pool
Room service
Free parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Airport transportation
Babysitting
Business Centre with Internet Access
Concierge
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Wheelchair access
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Room features
Air conditioning
Family Rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Great View
Family
HOTEL CLASS
Hotel links
Visit hotel website
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Hotel deals
Hotel packages
227Reviews
454Photos
6Q+A
21Room tips
Traveller rating
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Popular mentions
expect too much under Mariot, unfortunetly the room was dispointed and smell wet carpet on coridor, room not good maintenance, the staff NOT well trained NOT having good communication among them. once enough for staying here.
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Response from fairfieldsurabaya, General Manager at Fairfield by Marriott Surabaya
Responded 1 week ago
Dear Ratnasetiautami, Thank you for sharing your recent experience on TripAdvisor. Giving a good services within our guest is always a key priority. On behalf of the entire team, I sincerely apologize for inconvenience. Rest assured, the feedback provided has been shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. Although we fell short of meeting your expectations, I hope you will consider Fairfield by Marriott Surabaya on your next visit so that we can deliver on the guest experience you deserve. Regards, Ryan Wardhana General Manager
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This hotel is located in the middle of Surabaya city and near to shopping malls and the city center. The spacious and adequate room made me and my team feel comfortable in this hotel to lead a training. The food is diverse and very delicious. The environment around this hotel
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Response from fairfieldsurabaya, General Manager at Fairfield by Marriott Surabaya
Responded 2 weeks ago
Dear Bapak Parlindungan Warmest greetings from Fairfield by Marriott Surabaya. Thank you for sharing your experience at Fairfield Surabaya We are delighted to hear that you enjoyed your stay and the service provided especially from our team and FB Manager Mr. Darmadi. We are looking forward to welcome you back in the nearest future. RYAN WARDHANA General Manager
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I can't describe how amazing my stay in Fairfield Surabaya was. I was planning a trip to Surabaya with my parents to celebrate my father's 63rd birthday. During pre arrival stage, Boedi Setiawan was extremely helpful and welcoming. There was so much care for detail put into
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Response from fairfieldsurabaya, General Manager at Fairfield by Marriott Surabaya
Responded 2 weeks ago
Dear Shynn86 Warmest greetings from Fairfield by Marriott Surabaya. Thank you for your recent stay and for taking the time to give feedback about your experience during your stay. We are delighted to read that you enjoyed our services. All the guests are our family, either you, we would like to giving the good ambience from arrival to departure. Once again, Happy Birthday to your father, please come to your second home in Surabaya for the next visit. RYAN WARDHANA General Manager
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(+) Located in the west part of surabaya Near the Juanda Airport Spacious rooms Large tv Working table Shower Good Breakfast varieties Gym facility Close to shopping mall and local restaurants Remarkable service (-) Breakfast quality is ok
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Response from fairfieldsurabaya, General Manager at Fairfield by Marriott Surabaya
Responded 2 weeks ago
Dear Santostheomr, Warmest greetings from Fairfield by Marriott Surabaya. Thank you for your precious time to post such a valuable review on Trip Advisor. It is a delight to read your good review for us. We greatly appreciate your comments and hope to welcome you back in the near future. Warm regards, RYAN WARDHANA General Manager
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I booked accommodation for 4 hotels over the Christmas New Year period at least 2.5 months before we actually went on leave.. All rooms up until Surabaya were reasonable. This is a lovely hotel the rooms were really nice. However the default room was a whole smoking floor!!!!
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Response from fairfieldsurabaya, Manager at Fairfield by Marriott Surabaya
Responded 4 weeks ago
Dear SueMe778 Thank you for sharing your feedback on TripAdvisor. It has been our pleasure for us to have one of your prefer placed to stayed during Christmas New Year period. We apologize during your stay not meet your expectation special for your room in smoking floor,We do take it as a positive feedback towards to improve our service in our teams. If you need more assistant please do not hesitate to contact me directly Once again thank you for your feedback being our guest and we welcome you anytime when you have travel in Surabaya. Sincerely, Boedi S Room Operation Manager
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12345623
Hi! How far are you from US consulate? Thank you for your kind response
Hi, About 13.9 km, 35 minutes if the road is not jammed,
1 vote
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Hi! How far are you from US consulate? Thank you for your kind response
Hi! Its depend on the traffic. If its clear could be 20 minutes. If its crowded could be more :))
1 vote
Hay Ellys, Untuk ukuran twin bed Farfield Marriott sama dengan JW Marriott, sedangkan untuk usia 6-11 tahun dikenakan harga 50%. Kami tunggu kedatangan kalian dengan antusias. Terimakasih.
0 votes
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12
"HIgher floor for quiet"
"Ask for high floor"
"rooms near rooftop"
"Higher floor less noise from outside"
"There is 3 elevators so staying on higher level should not be a problem."
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12345
PRICE RANGE
US$38 - US$53 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaJavaEast JavaSurabaya
NUMBER OF ROOMS
270
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