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Vasa Hotel Surabaya

Traveller (287)
Dining (33)
Room & Suite (27)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The new level of elegance. Vasa Hotel Surabaya is a haven of refined elegance and modern sophistication. Perfectly located in the heart of west Surabaya, near the highway, and 30 minutes from Juanda International Airport, our 5-star hotel is within easy reach of Surabaya's prestigious corporations, landmark attractions, and upscale shopping center
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Property amenities
Pool
Room service
Free parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Airport transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Family Rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Great View
Trendy
HOTEL CLASS

Location

Full view
197Reviews
325Photos
9Q+A
16Room tips
Traveller rating
  • 114
  • 60
  • 13
  • 5
  • 5
Time of year
Traveller type
Language
  • Filter
  • English
Popular mentions
Building : Quite new so everything still in its places. Easy to find since we all have Gmaps. Parking : do valet for car (easier for guests) motorcycle parking lot in basement (signage/security available) Front desk services : Good. Concierge available. Comfy chair while waiting
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Response from vasahotels, Director of Rooms at Vasa Hotel Surabaya
Responded 4 days ago
Dear ayudeaa , It was an absolute delight to welcome you to Vasa Hotel Surabaya. Thank you for your wonderful review. We are extremely delighted to read your kind feedback, as we always strive to exceed our guests' expectations. It is our commitment to provide the very best hospitality and service and we appreciate your feedback regarding your experience stay in Vasa Hotel. We're looking forward to serve you again on your next trip to Surabaya. Best Regards, Rendy Kurniawan Director of Rooms
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We arrived at the Vasa Hotel Surabaya for a week stay during September 2018. While eating at your restaurant, we were greeted and serviced by Mega Devi. Mega Devi, listened to our questions, made good suggestions, and guided our tastes to the wide selection of food items
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Response from vasahotels, Director of Food & Beverages at Vasa Hotel Surabaya
Responded 1 week ago
Dear yahoo1750 , Thank you for taking the time to place your review of Vasa Hotel Surabaya on Tripadvisor following your visit to Surabaya. There is nothing more satisfying than to hear that you had a relaxing stay and were pleased with the service and facilities, especially on our Brazilian Restaurant, Chamas Brazilian Churrascaria. Your kind words about our associates will be shared with the team as it will encourage us to continuously deliver a memorable Vasa moments to our guests. We definitely look forward to welcoming you back at Vasa Hotel Surabaya in near future. Best Regards, Mini Tanuwidjaja Director of Food & Beverages
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I was come to attending my friend's birthday at 209 dining. They have a lots variant of foods. I love the section for desserts, they are cute and irressitable. And the staff was so helpfull, they help us to suprise our friends by singing along together. Keep improving Vasa!
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Response from vasahotels, Director of Food & Beverages at Vasa Hotel Surabaya
Responded 2 weeks ago
Dear DamaiS21, Thank you for your wonderful review. We are extremely delighted to read your kind feedback, as we always strive to exceed our guests' expectations. We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We're looking forward to serve you again on your next visit at 209 Dining. Best Regards, Mini Tanuwidjaja Director of Food & Beverages
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Labeled 5 star but the entrance lobby is so small and narrow more like 3 star hotel.. the hotel is relatively new, and rooms are quite spacious, and still in good condition. The lobby was bright and pleasant to see. However, service was a mess. We drank lemon water, and got
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Response from vasahotels, Director of Rooms at Vasa Hotel Surabaya
Responded 2 weeks ago
Dear DaveKarun , Thank you for sharing a review of your recent stay with us.Your feedback is valuable for our continuous improvements of our hospitality products and services, and please be assured that they have been passed to the concerned departments. We sincerely apologize for the encountered inconvenience during your stay. We do hope to have the opportunity to welcome you back again in the near future. Best Regards, Rendy Kurniawan Director of Rooms
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Vasa hotel gave me a great impression. I stayed 4 nights with my family. I was upgraded to a big apartment in 17th Floor. The room was very clean and comfortable. The staff is extremely friendly and helpful. The breakfast is very good as well. The Brazilian Restaurant is
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Response from vasahotels, Director of Rooms at Vasa Hotel Surabaya
Responded 3 weeks ago
Dear Alejandro S , Thank you for sharing your review of our hotel, as well as for the given perfect score. It gives me great joy to hear you had an excellent stay on your recent visit. Your kind words about our bartender, Steve, will be shared with the team as it will encourage us to continuously deliver a memorable Vasa moments to our guests. We look forward to welcoming you back to Vasa Hotel Surabaya in the future. Best Regards, Rendy Kurniawan Director of Rooms
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Album Categories
All photosTravellerDining Room & SuitePool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Photo provided by managementVasa Hotel Surabaya
Breccia - Bedroom
Photo provided by managementVasa Hotel Surabaya
Apartment Living Room & Kitchen Area
Photo provided by managementVasa Hotel Surabaya
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123456
Do you provide shuttle to city center?
We can provide taxi if you want to go city center
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what size each bed in twin bedroom?
Dear Ms Ellys, the size bed of twin bedroom is 100x200 cm. we look forward to welcoming you soon. Best regards, Vasa Hotel Surabaya Managemet
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Dear Ms Gwenneth, Thnak you for your question. we would like to inform that breakfast for children is IDR 142,700 nett/person. we look forward to welcoming you soon. Best regards, Vasa Hotel Surabaya Management
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is there any kids pool in the swimming pool?
Good Morning Ibu Alita, yes, there is swimming pool for kids and comfortable playground as well.... Please let us know when you would like to stay at our Hotel. Best regards Management
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Hi, how far are you from US general Consulate? Thank u for ur kind response Angie
Dear Mr and Ms GF 18, Thank you for your question, we would like to inform that distance from US general Consulate to our hotel is 7 km, you can through about 15-19 minutes. we look forward to welcoming you soon. Best regards, Vasa Hotel Surabaya Management
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12
"All rooms are well located."
"all is good"
"All rooms are good."
"Because the hotel didn't provide any extra bed, better to stay at suites type rooms."
"312 or 311 clear city view"
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1234
PRICE RANGE
US$52 - US$78 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaJavaEast JavaSurabaya
NUMBER OF ROOMS
388
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