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Sheraton Surabaya Hotel & Towers

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#10 of 125 Hotels in Surabaya
Certificate of Excellence
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Sheraton Surabaya Hotel & Towers
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669 Reviews from our TripAdvisor Community

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Showing 493: English reviews
Melbourne, Australia
Reviewed 4 days ago NEWvia mobile

Just got in yesterday arvo for an overnight trip. We booked a club suite room for 5mil rupiah(est 500aud) and expected the usual outstanding service from the Sheraton brand. But boy..were we disappointed! The room needed a seriously major upgrade! Furniture and furnishings were outdated😩. Phone and light fittings not working and the toilet broke this morning😤! Total disaster! The...

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Helpful?
Thank Joe4561
Brisbane, Australia
Reviewed 5 days ago NEW

The Sheraton hotel chain is usually well known for luxury and class. Unfortunately, this isn't the case with this hotel. There are lots of buildings being erected at the front of it and just getting to the front door is a task. The front desk staff were very friendly and courteous and some one took my bag to the room....

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Helpful?
Thank George G
Jakarta
Reviewed 1 week ago via mobile

Surabaya is like my most visited city for business trip. I only stayed here twice and its a long time ago. I usually stayed at another 5-Stars hotel at Embong Malang (near Sheraton). One most advantage of staying in Sheraton is its connected to Tunjungan Plaza, the largest and complete shopping center in town. The whole complex are in development....

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Helpful?
Thank erik4936
Management response:

Dear Erik4936, First and foremost, thank you for taking time to share your thorough review of our hotel on TripAdvisor. Our location is one of the key points to provide an easy access to our guests in the heart of the city, and we hope it will escalate your experience whilst being in Surabaya. In regards to our room features...

jakarta
Reviewed 1 week ago

The hotel is very nice and is in great location, as I stayed there when a construction is on-going, it makes a bit uncomfortable to enter the hotel. The room is nice, the pool is great but the changing room is a bit far. The breakfast is standard continental breakfast, needs to have local cuisine in the menu.

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Helpful?
Thank wahyuni
Management response:

Dear Wahyuni, Thank you for sharing your review of our hotel on TripAdvisor. We are delighted to know that our location and facilities have met your expectations. We truly hope once the construction process is finished, you will be able to relish the new look of the surrounding area. In regards to your feedback, we have taken notes of them...

Reviewed 4 weeks ago via mobile

Spacious room, good location, next to the famous tunjungan plaza... And my most favorite part is the breakfast menu... Various choice with a very nice taste... The swimming pool area is also nice... The child friendly swimming pool is also very nice.. Overall it's a nice family hotel...

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Helpful?
Thank Apriliana R
Management response:

Dear Aprilliana R, First and foremost, thank you for sharing your review on TripAdvisor and giving us a 5 star review. It gladdens us to learn that our location, facilities, and services have managed to deliver you a memorable Sheraton experience. We truly appreciate your feedback and have taken the liberty to share them with our associates. It is reviews...

Tubingen, Germany
Reviewed 4 weeks ago

Handling at the reception was excellent, and the rooms were perfectly clean, bed was good. We only stayed one night, and did not use any of the other facilities. We did not take the breakfast, though, because in the menu it looked rather avaricious (counted 4 slices of toast) for the hefty price tag; Breakfast at Hotel Majapahit opposite is...

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Helpful?
Thank KualaKapuas
Management response:

Dear KualaKapuas, Thank you for taking time to share your review on TripAdvisor. The satisfaction of our guests is our priority, and we strive to deliver the best. Hence, we are delighted that you had a pleasant Sheraton experience during your recent visit in Surabaya. We look forward to welcoming you back to Sheraton Surabaya Hotel & Towers. Best regards,...

Reviewed 27 October 2016 via mobile

It was a nice hotel with all amenities. The food was great especially the Indian food. People were courteous. Hotel didn't had the pub which was a downside unlike shangrila. Overall it was a good experience

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Helpful?
Thank kumar v
Management response:

Dear Kumar V, First and foremost, thank you for sharing your recent Sheraton experience on TripAdvisor. We truly appreciate the given 5 stars on your review. It gladdens us to know that our facilities and services have provided you with a memorable stay in the heart of the city. Once again, thank you for your trust and support and we...

Ottawa, Canada
Reviewed 24 October 2016 via mobile

The staff was very friendly, the upgrade to a corner suite as platinum was much appreciated, the breakfasts were really good, the Chinese restaurant in the hotel was good, and the lounge was good and the free drinks especially appreciated in Indonesia where alcohol tends to be expensive other than beer. There is a nearby traditional local fish soup restaurant...

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Helpful?
Thank Gordonnomad
Amanda K, General Manager at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Gordonnomad, Thank you for taking time to share your thorough review of our hotel on this esteemed forum. We truly appreciate the given 5 stars rating on your review, and have taken the liberty to share your feedback with our associates. It is reviews like yours that continues to motivate us to constantly deliver our best. The satisfaction of...

Reviewed 21 October 2016 via mobile

I stayed in this hotel for business purpose since it is recommended by my company. Surprisingly, staying in this hotel is very convenience and comforting. The staffs are very friendly and assisting. The room is spacious equipped by soft carpetted floor and comfortable bed and pillows. The breakfast is such a feast since there are various, but typical, five star...

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Helpful?
Thank Indah S
Amanda K, Public Relations Manager at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Indah S, Thank you for taking time to share your review of our hotel on TripAdvisor. We are delighted to learn that our location, facilities, and also services have provided you a memorable Sheraton experience. It is reviews like yours that motivates us to constantly deliver the best to our guests. Once again, thank you for your trust and...

Singapore, Singapore
Reviewed 19 October 2016 via mobile

Stayed there on business. The location is really good, the middle of the city, facility is old but good. As a SPG Platinum member benefit, I was upgraded to suite. Breakfast buffet, included in my rate, was having variety in food but still typical Indonesian hotel level. Next time when I come to Surabaya, probably I choose this hotel again.

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Helpful?
Thank masanorik44
Amanda K, Public Relations Manager at Sheraton Surabaya Hotel & Towers, responded to this review

Dear Masanorik44, Thank you for sharing your review of our hotel on TripAdvisor. We are delighted to know that our location, facilities, and services could provide you with a pleasant Sheraton experience. We have taken notes on your feedback to further improve our hospitality services. Once again, thank you for your trust and support. We look forward to welcoming you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
Nestled in the heart of Surabaya, the Sheraton Surabaya Hotel & Towers is a great place to conduct business, catch up with friends and family, or just relax. Next to the city’s most famous shopping center, Tunjungan Plaza our hotel offers a comfortable retreat and an unforgettable experience. Warm, friendly service awaits you from the moment you step through the front door until the last goodbye. ... more   less 

Additional Information about Sheraton Surabaya Hotel & Towers

Address: Jl. Embong Malang 25-31, Surabaya 60261, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: £58 - £167 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Surabaya Hotel & Towers 5*
Number of rooms: 348
Reservation Options:
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Also Known As:
Sheraton Surabaya Hotel And Towers
Surabaya Sheraton
Sheraton Surabaya Hotel & Towers Java
Hotel Style:
#3 Romantic Hotel in Surabaya
#5 Business Hotel in Surabaya
#6 Family Hotel in Surabaya
#8 Spa Hotel in Surabaya
#9 Luxury Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Surabaya Hotel & Towers staff and other travellers.
1 question
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Questions? Get answers from Sheraton Surabaya Hotel & Towers staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for high floors for a better view of the sprawling city.”
 of 5 bubbles Asimofee, 18 Oct 2016 | Read review
“Strategic location, Comfort bedroom and Good services”
 of 5 bubbles Yernadi, 12 Sep 2016 | Read review
“At the time of my stay, there was construction so ask for a room on the other side of the building.”
 of 5 bubbles 773PaulS773, 25 Aug 2016 | Read review
“Everything was great”
 of 5 bubbles Retnanindya, 19 Jul 2016 | Read review
“Top floor rooms are better (awesome view), and including breakfast of course !”
 of 5 bubbles LG-Aude-LG, 16 Jun 2016 | Read review
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