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26/11/2017 27/11/2017
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    Shangri-La Hotel Surabaya

    Jln. Mayjen Sungkono 120, Surabaya 60189, Indonesia
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    26/11/2017 27/11/2017
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    Savings alert: 15% below average rate

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    US$88
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    Traveller (474)
    Room & Suite (379)
    Dining (79)
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    Overview
    • Excellent56%
    • Very good32%
    • Average9%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “horizon club” (24 reviews)
    “horizon floor” (8 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Swimup Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair access
    Business Centre
    Dry Cleaning
    Tennis Court
    Butler Service
    5.0 Star Hotel
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    Rooms
    26 Nov27 Nov
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (671)
    There are newer reviews for Shangri-La Hotel Surabaya
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    11 - 15 of 475 reviews

    Reviewed 13 September 2017 via mobile

    I am an easy going person when it comes to hotels... however shangrila surabaya does not deserve to be top ( as mentioned by other reviewers) . I understand that the hotel is renovating and hot water is not available from 9 am . However...More

    Thank TrailsOfAnne
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 20 September 2017

    Dear TrailsOfAnne, I am so sorry to read that you did not enjoy your recent stay with us. We are currently completing a refurbishment to ensure our guests rooms are looking fresh and modern. I regret that you experienced a delay in receiving hot water....More

    Reviewed 1 September 2017

    If you wanna feel in a colonial hotel with luxury and style.. Thats Is! You have the best hotel in Surabaya in High Level. Not only the rooms are awesome, the food in the japanese restaurant are crazy yummyMore

    1  Thank Erwan-Grey
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 5 September 2017

    Dear Erwan-Grey, We are excited to hear you enjoyed the facilities our hotel has to offer. We strive ourselves to provide the best for our guests and we are glad to hear we achieved just that. We look forward to welcome you back and see...More

    Reviewed 31 August 2017

    This hotel was recommended to me by local business contacts and was excellent for the business traveller. The breakfast options could not be better. 7 restaurants to choose from in the evenings. The Italian was so good I went there twice! Recommend the signature risotto....More

    Thank vonwalsh
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 5 September 2017

    Dear vonwalsh, We thank you for taking the time to review us at TripAdvisor. We are happy to hear you enjoyed your time staying with us and dining at Portofino Restaurant. We have taken note of the observation you had of our bathroom towel. We...More

    Reviewed 26 August 2017 via mobile

    Shangri-La Hotel is number 1 in Surabaya, highly recommended for leisure with family or business trip. Walking into Shangri-La Surabaya feels like coming home, The staff are courteous, friendly, professional, very polite and helpful. They truly are the heart and soul of this hotel, you...More

    1  Thank Elyes-Benachour
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 29 August 2017

    Dear Elyes-Benachor thank you fpr your positive feedback and we are all glad to know that you have enjoyed your stay with us. Your Positive comments certainly will be shared with all staff concerned Sincerely Sigi Bierbaumer

    Reviewed 26 August 2017 via mobile

    It was a pleasant surprise after my visit last year to see that Shangri La has taken feedback from customers and renovated the rooms. The service provided by staff (front desk, concierge) has been exceptional. One area of improvement though could be the extension of...More

    Thank blurblursotong
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 29 August 2017

    Dear blurblursotong Thank you for your positive feed back and we are all glad to know that you enjoyed your stay with us. Glad to know that you like our new rooms and i have noted your comments in regards to the opening hours of...More

    JW Marriott Hotel Surabaya
    846 reviews
    #3 of 136 hotels in Surabaya
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    Hotel Ciputra World Surabaya
    379 reviews
    #9 of 136 hotels in Surabaya
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    Fairfield by Marriott Surabaya
    129 reviews
    #15 of 136 hotels in Surabaya
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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    • Outdoor pool
    Details
    • Price range
    • US$86 - US$154 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Romantic Hotel in Surabaya
    • #4 Business Hotel in Surabaya
    • #4 Family Hotel in Surabaya
    • #4 Spa Hotel in Surabaya
    • #6 Luxury Hotel in Surabaya
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 383
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Hotels.com, Travelocity, TripOnline SA, Orbitz, Hotwire and Cancelon so you can book your Shangri-La Hotel Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    • Also Known As
    • Shangri La Surabaya ,
    • Surabaya Shangri La ,
    • Shangri-La Hotel Surabaya Java
    Add Photo Photos
    Traveller (474)
    Room & Suite (379)
    Dining (79)
    Pool & Beach (51)
    Hotel & Grounds (301)
    Bathroom (28)
    Business Centre & Event Rooms (4)
    Family and Play Areas (1)
    Nearby
    Hotel Ciputra World Surabaya
    379 reviews
    .38 miles away
     
    Fairfield by Marriott Surabaya
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    .36 miles away
     
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    .18 miles away
     
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    Nearby Attractions
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    1.06 miles away
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    Ask a question
    Questions & Answers
    with_joerg
    30 July 2017|
    AnswerShow all 3 answers
    Response from SURGM | Property representative |
    Dear Guest I will look into this right away it is not our standard and we will investigate what happend Sincerely Sigi Bierbaumer
    1
    Vote
    Puy G
    6 January 2016|
    Answer
    Response from SURGM | Property representative |
    Dear Puy G, This is actually the first time I have heard about this issue. Can you please provide us your contact information so I can investigate this matter further? Warm Regards, Martin Brenner General... More
    0
    Votes
    fauziah_sklee
    25 November 2015|
    Answer
    Response from IvanSoesilo | Reviewed this property |
    Free! All children under 12 years stay free of charge when using existing beds. Free! One child under 2 years stays free of charge in a crib. One older child or adult is charged IDR 726000 per person per night in an extra... More
    1
    Vote
    Room Tips
    "ask for lower floors, as they are doing serious renovation on their top floors"
    Read review
    "Best Location with Good Views"
    Read review
    "Disfrutad del salon principal con piano bar, y el restaurante Japones es de lo mejor de surabaya."
    Read review
    "Ask if it is a refurbished room."
    Read review
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