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    Shangri-La Hotel Surabaya

    Jln. Mayjen Sungkono 120, Surabaya 60189, Indonesia
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    03/12/2017 04/12/2017
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    Savings alert: 13% below average rate

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    US$93Strikethrough price corresponds to the most expensive price returned by our partners for that offer
    US$89
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    Traveller (480)
    Room & Suite (379)
    Dining (79)
    JW Marriott Hotel Surabaya
    847 reviews
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    Hotel Ciputra World Surabaya
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    Fairfield by Marriott Surabaya
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    #15 of 136 hotels in Surabaya
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    Overview
    • Excellent55%
    • Very good32%
    • Average9%
    • Poor2%
    • Terrible2%
    Travellers talk about
    “horizon club” (23 reviews)
    “horizon floor” (8 reviews)
    “five star hotel” (13 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Swimup Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair access
    Business Centre
    Dry Cleaning
    Tennis Court
    Butler Service
    5.0 Star Hotel
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    Rooms
    3 Dec4 Dec
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (675)
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    91 - 95 of 479 reviews

    Reviewed 4 October 2016

    Always stayed at the two five stars hotel in the city center before, however since the area of this hotel evolving into a new strategic and exciting district in Surabaya, I am starting to loving this hotel. Old hotel? Yes, but they do a very...More

    Thank RRJ5
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 5 October 2016

    Dear RRJ5, Thank you for posting your review during your recent stay with us at Shangri-La Hotel, Surabaya. We are glad to hear you enjoyed our lobby ambiance, valet, swimming pool and breakfast. We have taken note of your feedback about Wi-Fi and minibar checking....More

    Reviewed 27 September 2016

    Briefly world class. Nice pool and Tennis Court. World Class SPA team. They were able to remove my injury during SPA session which is most valuable for me. I do recommend to stay there and have really good experience.More

    Review collected in partnership with shangri-la.com
    Thank Ghulam M
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 28 September 2016

    Dear Ghulam M, Thank you for sharing your experience during your stay with us. We are glad to hear you enjoyed our pool, tennis court, and especially spa services. We thank you for your nice comment and we look forward to welcome you again back...More

    Reviewed 26 September 2016

    The clerk gave additional charge for breakfast for 130,000 rupiah because I was with my daughter who was only 6 years old. how the hotel may cost more than one million rupiah per night are still trying to find additional income from breakfast 6 year...More

    Review collected in partnership with shangri-la.com
    Thank faizaljahwari
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 28 September 2016

    Dear faizaljahwari, Thank you for your feedback during your stay at Shangri-La Hotel, Surabaya. Our breakfast policy for children aged 6 years old and above is 50% from our usual pricing, and it's free for kids aged 5 years old and below. I hope this...More

    Reviewed 10 September 2016

    I stayed there a day, eventhou a day, IT"S UNFORGETTABLE, Totally great service, smiley and friendly staffs, I love the croissant, the most delicious croissant among the hotels. Love this <3 I love the room, beautiful and nice bed, nice carpet and puffy, AC is...More

    Thank irachan1509
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 14 September 2016

    Dear irakuboki, We are thankful to hear you enjoyed your overall experience staying with us, especially your compliments of our room, staff and breakfast that you mentioned. We are looking forward to welcome you again in the near future. Warm Regards, Sigi Bierbaumer General Manager

    Reviewed 6 September 2016

    Stayed 2 nights for work, sadly did not had much time to explore and enjoy hotel surrounding. Highly appreciate for providing Muslim's prayer kit. Room design was a bit old, bed and pillows were comfortable. Front office receptions were nice and cooperative, if only they...More

    Thank TripMember01122016
    Response from SURGM, General Manager at Shangri-La Hotel SurabayaResponded 8 September 2016

    Dear TripMember01122016, Thank you for taking the time to share about your stay experience at our hotel. We are glad to hear you enjoyed your overall stay with us. We hope you can go back again and have time to fully explore and enjoy the...More

    JW Marriott Hotel Surabaya
    847 reviews
    #3 of 136 hotels in Surabaya
    2.4 mi
     
    Java Paragon Hotel & Residences
    635 reviews
    #11 of 136 hotels in Surabaya
    0.2 mi
     
    Hotel Ciputra World Surabaya
    379 reviews
    #8 of 136 hotels in Surabaya
    0.4 mi
     
    Fairfield by Marriott Surabaya
    133 reviews
    #15 of 136 hotels in Surabaya
    0.4 mi
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    • Outdoor pool
    Details
    • Price range
    • US$86 - US$154 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Romantic Hotel in Surabaya
    • #4 Spa Hotel in Surabaya
    • #4 Family Hotel in Surabaya
    • #4 Business Hotel in Surabaya
    • #6 Luxury Hotel in Surabaya
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available
    • Number of rooms
    • 383
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Agoda, Hotels.com, Cancelon, Orbitz, Hotwire and TripOnline SA so you can book your Shangri-La Hotel Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Indonesia >
    • Java >
    • East Java >
    • Surabaya
    • Also Known As
    • Shangri La Surabaya ,
    • Surabaya Shangri La ,
    • Shangri-La Hotel Surabaya Java
    Add Photo Photos
    Traveller (480)
    Room & Suite (379)
    Dining (79)
    Pool & Beach (51)
    Hotel & Grounds (307)
    Bathroom (28)
    Business Centre & Event Rooms (4)
    Family and Play Areas (1)
    Nearby
    Hotel Ciputra World Surabaya
    379 reviews
    .38 miles away
     
    Fairfield by Marriott Surabaya
    133 reviews
    .36 miles away
     
    Java Paragon Hotel & Residences
    635 reviews
    .18 miles away
     
    Nearby Restaurants
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    .16 miles away
    Citilites Skyclub and Bistro
    105 reviews
    .17 miles away
    The Cafe
    9 reviews
    .13 miles away
    IKISUI japanese restaurant
    19 reviews
    .14 miles away
    Nearby Attractions
    Surabaya Town Square
    478 reviews
    1.06 miles away
    Bungkul Park
    721 reviews
    1.59 miles away
    Suroboyo Monument
    177 reviews
    1.60 miles away
    Royal Plaza
    52 reviews
    1.87 miles away
    Ask a question
    Questions & Answers
    with_joerg
    30 July 2017|
    AnswerShow all 3 answers
    Response from SURGM | Property representative |
    Dear Guest I will look into this right away it is not our standard and we will investigate what happend Sincerely Sigi Bierbaumer
    1
    Vote
    Puy G
    6 January 2016|
    Answer
    Response from SURGM | Property representative |
    Dear Puy G, This is actually the first time I have heard about this issue. Can you please provide us your contact information so I can investigate this matter further? Warm Regards, Martin Brenner General... More
    0
    Votes
    fauziah_sklee
    25 November 2015|
    Answer
    Response from IvanSoesilo | Reviewed this property |
    Free! All children under 12 years stay free of charge when using existing beds. Free! One child under 2 years stays free of charge in a crib. One older child or adult is charged IDR 726000 per person per night in an extra... More
    1
    Vote
    Room Tips
    "ask for lower floors, as they are doing serious renovation on their top floors"
    Read review
    "Best Location with Good Views"
    Read review
    "Disfrutad del salon principal con piano bar, y el restaurante Japones es de lo mejor de surabaya."
    Read review
    "Ask if it is a refurbished room."
    Read review
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