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    JW Marriott Hotel Surabaya

    1,051 reviews
    #11 of 155 Hotels in Surabaya
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    Jl. Embong Malang no. 85-89, Surabaya 60261, Indonesia
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    Guests 1 room, 2 adults, 0 childrenGuests 12
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    US$70
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    US$67
    Free cancellation until 05/04
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    Traveller (1222)
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    Certificate of Excellence

    About

    4.5
    Excellent
    1,051 reviews
    Location
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    Value
    Certificate of Excellence
    An extraordinary oasis of calm and refinement, the 5-star JW Marriott Hotel Surabaya in Indonesia exudes the sophistication and intuitive service expected from the finest luxury hotel in Surabaya. Set in the heart of the burgeoning business and shopping district, guests will find spacious East Java Indonesia accommodations featuring exquisite European decor, marble baths, and sublime luxury bedding. Dining at the JW Marriott Hotel Surabaya is a culinary journey, with international sensations tempting guests at our Pavilion Restaurant, Tang Palace Chinese Restaurant, Imari Japanese Restaurant, and the acclaimed Vis a Vis French Restaurant.
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    Property amenities
    Pool
    Room service
    Restaurant
    Free parking
    Fitness Centre with Gym / Workout Room
    Bar/Lounge
    Free High Speed Internet (WiFi)
    Airport transportation
    Banquet Room
    Breakfast Available
    Business Centre with Internet Access
    Concierge
    Conference Facilities
    Dry Cleaning
    Laundry Service
    Meeting rooms
    Multilingual Staff
    Outdoor pool
    Public Wifi
    Sauna
    Shuttle Bus Service
    Wheelchair access
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    Room features
    Air conditioning
    Minibar
    Family Rooms
    Non-smoking rooms
    Smoking rooms available
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    1,051Reviews
    1,275Photos
    21Q+A
    100Room tips

    ReviewsSee all 21 questions

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    Traveller rating
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    Popular mentions
    Bad, strict and inflexible management
    Average hotel. This hotel is overrated. Restaurant is overpriced. Rooms are outdated, location is in no man’s land, need to make a long turn to get to the nearest mall. Had I known that the location is in no man’s land, wouldn’t have stayed here.. also management is strict and…
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    Date of stay: March 2019
    Response from JWMarriottSurabaya, Director of Operations at JW Marriott Hotel Surabaya
    Responded 5 days ago
    Dear DaveKarun Greetings from the JW Marriott Surabaya! We are sorry to hear of your experience and feelings for the property. The hotel is indeed not attached to any mall but we do offer free shuttle service to and fro the Tunjungan Plaza mall every hour for the convenience of our guests. We do however have some famous local restaurants in walking distance around the hotels vicinity. The prices that we charge are indeed slightly higher than the restaurants at the TP mall but we are proud to be the purveyors of only top quality ingredients. All our restaurants feature in in the top 40 restaurants in Surabaya. Please do reach out and share with us any further experiences you faced in regards to our policies. We would like to understand from your feedback and definitely work harder the next time. We wish you a pleasant evening and wonderful weekend ahead. Warm Regards, Gaurav Saxena Director of Operations
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    Great business hotel and excellent service
    Organised business engagement events here plus hosted delegates flying in from overseas. Felita and Angga did excellent job in making sure the preps went smoothly and according to our requirements plus our sudden request for meeting rooms.
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    Date of stay: March 2019
    +1
    Hotel in the city centre
    Stayed in JW Marriott during my trip. Hotel to nearest shopping mall will be a short 10mins walk. Staffs were really friendly and accommodating to request within their means. Hotel facilities were gd, breakfast was awesome and will ask for feedback to see if there is anything…
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    Date of stay: March 2019
    What a Good 4 Nights Stay
    We came to Surabaya for an exhibition as well as visiting our clients. The organizer arranged us to stay in JW Marriott, located in Jl. Embong Malang, around 5 - 10 minutes walking distance from Tunjungan Plaza. There was a lot of food kiosk along the street, it was nice foods.…
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    Date of stay: February 2019
    Luxury city escape
    JW Marriott is such a perfect choice if you are staying in Surabaya. The pool is big surrounded by a beautiful tropical garden and it was a real pleasure to chill around with a refreshing pressed cold juice. The room was super spacious and comfy with a panoramic city view so you…
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    Date of stay: February 2019
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    Album Categories
    All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
    Photo provided by managementJW Marriott Hotel Surabaya
    Guest room
    Photo provided by managementJW Marriott Hotel Surabaya
    Guest room
    Photo provided by managementJW Marriott Hotel Surabaya
    Guest room
    Photo provided by managementJW Marriott Hotel Surabaya
    Guest room
    Photo provided by managementJW Marriott Hotel Surabaya
    Suite
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    123456…70
    Where can i get the updated photos for executive suite 2 bedroom ? Thank you.
    Just email the hotel, you can ask for a photo if they have it,just google the contact information
    1 vote
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    When did JW Marriott Hotel Surabaya opened ?
    June 24,2010
    1 vote
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    Hai, saya ingin tanya berapa centimeter ukuran bed untuk king dan twin? Thanks
    Untuk centimeternya saya tidak pasti. Namun sangat besar daripada ukuran twin bed di hotel lain. Untuk kingnya mungin 180*200 atau lebih.
    0 votes
    Hai, saya ingin tanya berapa centimeter ukuran king dan twin bed di jw marriott surabaya? Thanks
    Kingnya lebarnya 2mx2m dan twinnya 160cmx2m, kl bawa anak kecil mgkn akan lbh nyaman ambil yg twin
    0 votes
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    Does the hotel provide tours to Mt Bromo? Specifically a day trip in the morning and returning in the evening or a midnight one to catch the sunrise? We will be staying at this hotel next month and have limited time to do any overnight stay in Mt Bromo area. If so, can you tell me the prices or direct me to the appropriate channels? Thanks.
    The hotel can arrange the tour but they will do it through a tour operator. It will save you money if you book it directly with the tour operator. They are available in Tanjungan Plaza nearby.
    0 votes
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    PreviousNext
    12345
    "Higher floors to get a nice city view."
    "Studio room is the best"
    "Room with city view"
    "Higher floors and stay away from the lift."
    "Ask for a secluded room."
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    123456…20
    PRICE RANGE
    US$58 - US$117 (Based on Average Rates for a Standard Room)
    ALSO KNOWN AS
    marriott surabayajw marriott surabayasurabaya marriott
    LOCATION
    IndonesiaJavaEast JavaSurabaya
    NUMBER OF ROOMS
    407
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