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Jl. Embong Malang 85-89, Surabaya 60261, Indonesia
Jl. Embong Malang 85-89, Surabaya 60261, Indonesia
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01/10/2017 02/10/2017
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Savings alert: 13% below average rate
The price you found is 13% lower than this hotel's average rate of US$89/night.
We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.
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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
This is the 2nd I stayed at this Hotel, still I felt this is Old Hotel, but for all services at the room, like wi-fi, cleanliness still met my expectation for stay. Breakfast in this hotel buffet at GF area, still have a good and...More
16-17sep2017
Room#1503
Got room upgraded as gold member. Thank You.
Foods taste, need improvement!
Juices, not fresh, syrup/concentrate, supposed not be served by 5* hotel. Please improve!
In-room Wi-Fi quality, super bad!More
1 Thank Hendra T
Response from JWMarriottSurabaya, General Manager at JW Marriott Hotel SurabayaResponded 5 days ago
Dear Hendra T,
We regret to learn that your recent stay was not satisfying and falling short of your expectations, for which we would like to sincerely apologize.
We appreciate you for bringing the issues to our attention so we know which areas we need...More
I have finally found the best Chinese restaurant in Surabaya INDONESIA. and not even in the city capital(Jakarta). The food are authenthic oriental to the details, even like simple keow teow is so yummy!. Desserts like coconut pudding, herbal jelly has the full richness flavour...More
I have stayed at this hotel a few times. Not recently as lest time i found the food quality for a 5 star just wasn't on point
The check in was good, no fuss or 50 questions, so no stress
The rooms are great, super...More
2 Thank bruceindo
Response from JWMarriottSurabaya, General Manager at JW Marriott Hotel SurabayaResponded 1 week ago
Dear bruceindo,
Thank you for taking your time to write a review on your recent stay with us and your compliments on our room is much welcomed.
We are sorry that we were not able to fully meet your expectations in regards with the dining...More
This is my third week here. I thought I'd give it time to improve, but it hasn't. If anything, service has deteriorated over the weeks.
I usually stay at the Majapahit Hotel. The service there is personalised and friendly. In the Marriott I am just...More
1 Thank LivinginBali_12
Response from JWMarriottSurabaya, General Manager at JW Marriott Hotel SurabayaResponded 1 week ago
Dear LivinginBali_12,
Thank you for taking your valuable time to write constructive feedback following your recent stay at JW Marriott Surabaya.
We regret to learn that your recent stay was not satisfying and falling short of your expectations, for which we would like to sincerely...More
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Free Parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Shuttle Bus Service
Airport Transportation
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Spa
Outdoor pool
Details
Price range
US$72 - US$115 (Based on Average Rates for a Standard Room)
Hotel class
Star rating provided by Expedia.
Hotel Style
#2 Spa Hotel in Surabaya
#3 Luxury Hotel in Surabaya
#3 Family Hotel in Surabaya
#6 Business Hotel in Surabaya
Room types
Family Rooms ,
Suites ,
Non-Smoking Rooms ,
Smoking rooms available
Number of rooms
407
Reservation Options
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US$77US$80
United Kingdom