Stayed in JW Marriott Surabaya for 1-night of business trip. While the hotel is quite old already (and appear in the overall design), everything was clean and well maintained. So well that I would definitely be coming back on my trip to Surabaya. Being a platinum Bonvoy member, I had all the benefits and recognition that come with the tier. Had my room upgraded to a Suite which was really spacious, definitely recommended for guests with family. The executive lounge was very pleasant with friendly and attentive crew. Food and drink provided during cocktail hour was nice, although it would be great if it has more selection of beer brand. My particular praise for Miss Vivi who was in charge of Elite members for making me felt even more at home albeit the short stay of one night. Overall, it would be nice if the hotel can be refurbished to give it a fresher look. But even without it, JW Marriott is still a wonderful place to stay in Surabaya.…
If my memory serves me correct, this hotel has been around for quite some times since the 90s but it went for some major renovation like 3 years ago. Location wise it is very strategically located at the business district of Surabaya, and next to the famous Tunjungan Plaza. Facilities are generous with gym, pool, etc. Staffs are nice and friendly. Sleep quality was awesome. Breakfast are nice and delicious, and so are the restaurants located at the hotel. Definitely one of the best hotel in town.
Stayed here for two nights on a tour of Java. Although the hotel is old the services and cleanliness is of a high standard. The breakfast spread was amazing and would look forward every morning to be there. Indonesian delicacies like Jajan Pasar , Nasi Pecel , Bubur Ayam were available every morning besides the western breakfast. A Jamu lady with her bakul would walk aroun offering Jamu ( herbal drink ). Highly recommend this place.
My mom's birthday was on late October and since she couldn't travel and I'm not able to join her this year due to pandemic, I decided to gifted her a couple of nights stay at JW Marriott Surabaya. I didn't have much time to prepare anything for her birthday so I thought it'd be nice to send her gifts through the hotel. I made a call on the morning of the check in day to get the arrangement done and my request was responded by Neny Tri Wahyuni and Echyk Sastra. In less than 20 hours turnaround time and a 14 hours time difference between Surabaya and LA, Neny and Echyk were able to get a huge bouquet and a personalized opera cake from the bakery and delivered them tl my mom during her birthday breakfast. I could not have been more impressed with JW Marriott and their personalized service. My mom did not stay at their expensive suite so I wouldn't have thought that they would go above and beyond to accommodate my short notice request in such ways. Thoughtful gestures like this is what left a lasting impression. Thank you Neny and Echyk for all you did to make my mom's birthday memorable this year. …
Nothing more to say for this hotel... Reasonable price for facilites and hospitalities...you won't regret it... Great hospitalities and services... Staff are really friendly... Very recommended place for vacation and family time....
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