We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

JW Marriott Hotel Surabaya

Visit hotel website
Traveller (1222)
Room & Suite (349)
Video (1)
Certificate of Excellence


Certificate of Excellence
An extraordinary oasis of calm and refinement, the 5-star JW Marriott Hotel Surabaya in Indonesia exudes the sophistication and intuitive service expected from the finest luxury hotel in Surabaya. Set in the heart of the burgeoning business and shopping district, guests will find spacious East Java Indonesia accommodations featuring exquisite European decor, marble baths, and sublime luxury bedding. Dining at the JW Marriott Hotel Surabaya is a culinary journey, with international sensations tempting guests at our Pavilion Restaurant, Tang Palace Chinese Restaurant, Imari Japanese Restaurant, and the acclaimed Vis a Vis French Restaurant.
Read more
Property amenities
Room service
Free parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Airport transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Shuttle Bus Service
Wheelchair access
Show more
Room features
Air conditioning
Family Rooms
Non-smoking rooms
Smoking rooms available
Good to know
Hotel links
Visit hotel website
Special Offer:Unlock Member Rates!
Hotel deals
Hotel packages
100Room tips
Traveller rating
  • 574
  • 365
  • 78
  • 14
  • 20
Time of year
Traveller type
  • More languages
  • Filter
  • English
Popular mentions
Average hotel. This hotel is overrated. Restaurant is overpriced. Rooms are outdated, location is in no man’s land, need to make a long turn to get to the nearest mall. Had I known that the location is in no man’s land, wouldn’t have stayed here.. also management is strict and
Read more
Response from JWMarriottSurabaya, Director of Operations at JW Marriott Hotel Surabaya
Responded 5 days ago
Dear DaveKarun Greetings from the JW Marriott Surabaya! We are sorry to hear of your experience and feelings for the property. The hotel is indeed not attached to any mall but we do offer free shuttle service to and fro the Tunjungan Plaza mall every hour for the convenience of our guests. We do however have some famous local restaurants in walking distance around the hotels vicinity. The prices that we charge are indeed slightly higher than the restaurants at the TP mall but we are proud to be the purveyors of only top quality ingredients. All our restaurants feature in in the top 40 restaurants in Surabaya. Please do reach out and share with us any further experiences you faced in regards to our policies. We would like to understand from your feedback and definitely work harder the next time. We wish you a pleasant evening and wonderful weekend ahead. Warm Regards, Gaurav Saxena Director of Operations
Read more
Organised business engagement events here plus hosted delegates flying in from overseas. Felita and Angga did excellent job in making sure the preps went smoothly and according to our requirements plus our sudden request for meeting rooms.
Read more
Stayed in JW Marriott during my trip. Hotel to nearest shopping mall will be a short 10mins walk. Staffs were really friendly and accommodating to request within their means. Hotel facilities were gd, breakfast was awesome and will ask for feedback to see if there is anything
Read more
We came to Surabaya for an exhibition as well as visiting our clients. The organizer arranged us to stay in JW Marriott, located in Jl. Embong Malang, around 5 - 10 minutes walking distance from Tunjungan Plaza. There was a lot of food kiosk along the street, it was nice foods.
Read more
JW Marriott is such a perfect choice if you are staying in Surabaya. The pool is big surrounded by a beautiful tropical garden and it was a real pleasure to chill around with a refreshing pressed cold juice. The room was super spacious and comfy with a panoramic city view so you
Read more
Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Photo provided by managementJW Marriott Hotel Surabaya
Guest room
Photo provided by managementJW Marriott Hotel Surabaya
Guest room
Photo provided by managementJW Marriott Hotel Surabaya
Guest room
Photo provided by managementJW Marriott Hotel Surabaya
Guest room
Photo provided by managementJW Marriott Hotel Surabaya
Just email the hotel, you can ask for a photo if they have it,just google the contact information
1 vote
Show all answers
When did JW Marriott Hotel Surabaya opened ?
June 24,2010
1 vote
Show all answers
Untuk centimeternya saya tidak pasti. Namun sangat besar daripada ukuran twin bed di hotel lain. Untuk kingnya mungin 180*200 atau lebih.
0 votes
Kingnya lebarnya 2mx2m dan twinnya 160cmx2m, kl bawa anak kecil mgkn akan lbh nyaman ambil yg twin
0 votes
Show all answers
The hotel can arrange the tour but they will do it through a tour operator. It will save you money if you book it directly with the tour operator. They are available in Tanjungan Plaza nearby.
0 votes
Show all answers
"Higher floors to get a nice city view."
"Studio room is the best"
"Room with city view"
"Higher floors and stay away from the lift."
"Ask for a secluded room."
US$58 - US$117 (Based on Average Rates for a Standard Room)
marriott surabayajw marriott surabayasurabaya marriott
IndonesiaJavaEast JavaSurabaya
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing