We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

JW Marriott Hotel Surabaya

Show Prices
#2 of 125 Hotels in Surabaya
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
JW Marriott Hotel Surabaya
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

638 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 440: English reviews
Reviewed 2 days ago NEWvia mobile

Upgraded to something like a suite as a courtesy gesture to SPG members. Good hotel overall. Amenities and all as expected for of standards. Hotel had a shuttle to and from the nearby mall. Huge mall with loads of restaurants of almost every cuisine you can think of. Would stay here again on my next business trip to surabaya.

 Report
Helpful?
Thank Raymond T
Stavanger, Norway
Reviewed 3 days ago NEW

Excellent hotel, nice rooms, and well worth paying the extra Rupia for the executive service. The service the team give there was outstanding. If I return to Surabaya will this be my choice again without a doubt.

 Report
Helpful?
1Thank Small4est
Jakarta, Indonesia
Reviewed 5 days ago NEW

Room considered big size, good location and good Chinese food. Good health facility. Floor manager is very helpful as well. The breakfast buffer to be improve more local Indonesian food and not keep warm.

 Report
Helpful?
1Thank tchinbing
Singapore, Singapore
Reviewed 5 days ago NEWvia mobile

A Very cozy 5 star hotel in Surabaya. Located near the Tunjungan Plaza Shopping Mall, and right accross the hotel there's a very very famous rawon (traditional spicy beef broth soup) retaurant called the Rawon Setan Restaurant which is a must try experience when in Surabaya. The staffs were splendid, the food were great! The cozy executive lounge has a...

 Report
Helpful?
1Thank JJ_St01
Reviewed 5 days ago NEW

I used the JW Marriott app for check in and hence the check in was very quick. I also got a room upgrade which is always very welcomed. The Executive Studio room which I was given was large and well equipped. Bed was comfy. The breakfast at the hotel was good with a decent level of variety. Staff was very...

 Report
Helpful?
1Thank KenLee71
Milwaukee, Wisconsin
Reviewed 1 week ago

Recently stayed a couple days in Surabaya at this hotel. Staff was very helpful. Room was clean and had all the amenities. Bed was comfortable. Restaurant was very good and breakfast buffet was quite enjoyable. Internet was very functional as well. Great place for staying while doing business in Surabaya.

 Report
Helpful?
4Thank TomM_Milw
Brisbane, Australia
Reviewed 2 weeks ago

Been visiting the JW Marriott Surabaya about 5 times a year for the last 15 years - Exec level every time. Fabulous staff and facilities- Rooms clean, spacious and extremely comfortable. I assure you there is no reason to change. Joe Chapman

 Report
Helpful?
3Thank joechapman2015
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear joechapman2015, Thank you for taking the time to write a review of JW Marriott Surabaya. We are thrilled to know that we have a loyal guest like you who just keeps coming back to stay in the hotel. Your comment is not only an encouragement, but also an affirmation for the highest level of service and satisfaction that we...

Jakarta, Indonesia
Reviewed 2 weeks ago via mobile

I always stay at this hotel each time I visit Surabaya. Service is good. Staffs are friendly. Rooms are spacious. They have done partial renovations on the rooms; carpets are replaced, head of beds are replaced and also some of the furnitures. However they did not do much in the bathrooms, so you still get that "old feeling". It would...

 Report
Helpful?
4Thank bimahs
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear bimahs, Thank you always choosing our hotel when you travel to Surabaya and writing a review in the Tripadvisor. We are pleased to know that you appreciate our newly renovated room and the staff service. In regards with the bathroom, although the layout are still the same however we have added some features like new rain shower and toilet...

Jakarta, Indonesia
Reviewed 3 weeks ago via mobile

I've been stayed in this hotel since 2010 while during business trip in Surabaya. The location is near of mall and you can used shuttle to get there. Breakfast are good, they have traditional cake or drink such as jamu every morning so you can taste that and remind you for javanese culture. All staffs really help and kindness but...

 Report
Helpful?
3Thank happypinalang
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear happypinalang, Thank you for choosing our hotel as the place to stay when you travel to Surabaya and sharing your experience on Tripadvisor. It is a pleasure to read your positive comment as our goal is to make sure that our guest are feeling like at home during their stay at our hotel. Our breakfast buffet selection has received...

Tampa, Florida
Reviewed 3 weeks ago

The lounge was great; wonderful people helping us enjoy our stay. They go above and beyond for you. I would also like to say the restaurants are great. Sometimes in hotels they are not quite so good but the Chinese and especially the Teppanyaki place were exceptional.

 Report
Helpful?
4Thank dave h
JWMarriottSurabaya, Manager at JW Marriott Hotel Surabaya, responded to this review

Dear dave h, Thank you for sharing your recent stay experience at JW Marriott Surabaya. We do believe that our friendly staff and their attentiveness is the key in making a guest's stay enjoyable and we are pleased to know that we have succeeded this time. It is also great to hear that you were able to taste the great...

644 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (564)
Viewed
Bathroom (51)
Viewed
Hotel & Grounds (60)
Viewed
Room/Suite (103)
Viewed
View from Room (22)
Viewed
Dining (79)
Viewed
Pool/Beach Area (21)
Viewed
Business Centre/Function Rooms (3)
Viewed
Other (225)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (80)
Viewed
Business Centre/Function Rooms (9)
Viewed
Room/Suite (30)
Viewed
Pool/Beach Area (3)
Viewed
Dining (22)
Viewed
Bathroom (3)
Viewed
Hotel & Grounds (7)
Viewed
Other (6)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Surabaya hotels
0.3 mi away
Hotel Majapahit Surabaya
Hotel Majapahit Surabaya
#1 of 125 in Surabaya
732 reviews
0.3 mi away
Sheraton Surabaya Hotel & Towers
2.5 mi away
Shangri-La Hotel Surabaya
Shangri-La Hotel Surabaya
#4 of 125 in Surabaya
575 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Swiss-Belinn Tunjungan
Swiss-Belinn Tunjungan
#3 of 125 in Surabaya
178 reviews
2.6 mi away
Hotel Ciputra World Surabaya
0.3 mi away
Four Points by Sheraton Surabaya
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Food & drink at the hotel
Imari Japanese Restaurant
Imari Japanese Restaurant
Cuisines: Japanese, Sushi, Asian
Lobby Lounge at JW Marriott Hotel Surabaya
Lobby Lounge at JW Marriott Hotel Surabaya
Cuisines: Bar, Cafe, International, Indonesian
Vis a Vis French Restaurant
Vis a Vis French Restaurant
Cuisines: French, European
The Pavilion International Restaurant
The Pavilion International Restaurant
Cuisines: Asian, Indonesian, International, European
Tang Palace Chinese Restaurant
Tang Palace Chinese Restaurant
Cuisines: Chinese, Asian
Deli Shop
Deli Shop
Cuisines: Delicatessen
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
Official Description (provided by the hotel)
An extraordinary oasis of calm and refinement, the 5-star JW Marriott Hotel Surabaya exudes the sophistication and intuitive service expected from the finest luxury hotel in Surabaya. Set in the heart of the burgeoning business and shopping district, guests will find spacious East Java Indonesia accommodation featuring exquisite European decor, marble baths and sublime luxury bedding. Dining at the JW Marriott Hotel Surabaya is culinary journey, with international sensations tempting guests at our Pavilion Restaurant, Tang Palace Chinese Restaurant, Imari Japanese Restaurant, and the acclaimed Vis a Vis French Restaurant. ... more   less 

Additional Information about JW Marriott Hotel Surabaya

Address: JL Embong Malang 85-89, Surabaya 60261, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: £56 - £82 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Surabaya 5*
Number of rooms: 407
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Hotels.com, Travelocity, Expedia, HotelTravel.com, Priceline and Odigeo so you can book your JW Marriott Hotel Surabaya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Surabaya
Jw Marriott Surabaya
Surabaya Marriott
JW Marriott Hotel Surabaya Java
Hotel Style:
#2 Luxury Hotel in Surabaya
#2 Spa Hotel in Surabaya
#3 Family Hotel in Surabaya
#6 Business Hotel in Surabaya
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Surabaya staff and other travellers.
12 questions
Ask a question

See all questions (12)

Questions? Get answers from JW Marriott Hotel Surabaya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It is value for money to pay extra for executive room”
 of 5 bubbles Small4est, 6 Dec 2016 | Read review
“Good location”
 of 5 bubbles tchinbing, 4 Dec 2016 | Read review
“If you're at least a gold member, get a floor near the lounge.”
 of 5 bubbles leilani0304, 12 Nov 2016 | Read review
“Studio Room it's very AWESOME...., not too big and not too small.......”
 of 5 bubbles 531bayus, 6 Nov 2016 | Read review
“the bigger room & nice view”
 of 5 bubbles jakaumbaran, 3 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay