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JW Marriott Hotel Surabaya

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Jl. Embong Malang no. 85-89 Walking Distance To Shopping Mall And Food Center, Surabaya 60261 Indonesia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1509)
Room & Suite (434)
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Hotel Surabaya
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#17 of 387 hotels in Surabaya
Location
Cleanliness
Service
Value
Travellers' Choice
Book your stay in Indonesia at JW Marriott Hotel Surabaya and enjoy luxury accommodations, superb dining and elegant venue space for events of all sizes. Surrounded by some of Indonesia's most celebrated attractions, JW Marriott Hotel Surabaya is a luxury haven in a vibrant travel destination. Experience 5-star accommodation in one of our 407 beautifully appointed rooms, including 145 twin bedrooms and 23 Apartments for extended stays. Stay in the heart of the city's bustling shopping and business district, just minutes from superb attractions, including Suramadu Bridge, the House of Sampoerna, Tugu Pahlawan monument and Sanggar Agung Temple. Indulge in delectable Japanese, Chinese and Indonesian cuisine as well as the newly open steakhouse in our four distinctive restaurants. Celebrate and succeed in versatile meeting and event space with custom catering and expert planning. With ample self-parking space, health club facilities, an outdoor pool, 24-hour gym and massage treatment, JW Marriott Hotel Surabaya offers the perfect blend of comfort, relaxation, and style for your visit to Indonesia.
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Room & Suite (434)434
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Badminton
Bicycle rental
Kids stay free
Valet parking
Paid public parking on-site
Wifi
Pool with view
Outdoor pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Mini golf
Aerobics
Billiards
Bowling offsite
Darts
Patio
Nightclub / DJ
Children's television networks
Indoor play area for children
Highchairs available
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Salon
Steam room
24-hour security
BBQ facilities
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Shared lounge / TV area
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Dining area
Housekeeping
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Dishwasher
Minibar
Oven
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Green
Languages Spoken
English, Chinese, German, Indonesian and 1 more
Hotel links
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1,140Reviews24Q+A100Room tips
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Popular mentions
royhi wrote a review Dec 2020
Jakarta, Indonesia83 contributions36 helpful votes
Stayed in JW Marriott Surabaya for 1-night of business trip. While the hotel is quite old already (and appear in the overall design), everything was clean and well maintained. So well that I would definitely be coming back on my trip to Surabaya. Being a platinum Bonvoy member, I had all the benefits and recognition that come with the tier. Had my room upgraded to a Suite which was really spacious, definitely recommended for guests with family. The executive lounge was very pleasant with friendly and attentive crew. Food and drink provided during cocktail hour was nice, although it would be great if it has more selection of beer brand. My particular praise for Miss Vivi who was in charge of Elite members for making me felt even more at home albeit the short stay of one night. Overall, it would be nice if the hotel can be refurbished to give it a fresher look. But even without it, JW Marriott is still a wonderful place to stay in Surabaya.
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Date of stay: December 2020
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Sleep Quality
Trip type: Travelled on business
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Nelson Philipus wrote a review Dec 2020
Jakarta, Indonesia119 contributions60 helpful votes
If my memory serves me correct, this hotel has been around for quite some times since the 90s but it went for some major renovation like 3 years ago. Location wise it is very strategically located at the business district of Surabaya, and next to the famous Tunjungan Plaza. Facilities are generous with gym, pool, etc. Staffs are nice and friendly. Sleep quality was awesome. Breakfast are nice and delicious, and so are the restaurants located at the hotel. Definitely one of the best hotel in town.
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Date of stay: December 2020Trip type: Travelled on business
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Traveler123 wrote a review Nov 2020
Jakarta, Indonesia23 contributions16 helpful votes
Stayed here for two nights on a tour of Java. Although the hotel is old the services and cleanliness is of a high standard. The breakfast spread was amazing and would look forward every morning to be there. Indonesian delicacies like Jajan Pasar , Nasi Pecel , Bubur Ayam were available every morning besides the western breakfast. A Jamu lady with her bakul would walk aroun offering Jamu ( herbal drink ). Highly recommend this place.
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Date of stay: November 2020Trip type: Travelled as a couple
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HeidiHonigmelone wrote a review Nov 2020
Los Angeles, California81 contributions75 helpful votes
My mom's birthday was on late October and since she couldn't travel and I'm not able to join her this year due to pandemic, I decided to gifted her a couple of nights stay at JW Marriott Surabaya. I didn't have much time to prepare anything for her birthday so I thought it'd be nice to send her gifts through the hotel. I made a call on the morning of the check in day to get the arrangement done and my request was responded by Neny Tri Wahyuni and Echyk Sastra. In less than 20 hours turnaround time and a 14 hours time difference between Surabaya and LA, Neny and Echyk were able to get a huge bouquet and a personalized opera cake from the bakery and delivered them tl my mom during her birthday breakfast. I could not have been more impressed with JW Marriott and their personalized service. My mom did not stay at their expensive suite so I wouldn't have thought that they would go above and beyond to accommodate my short notice request in such ways. Thoughtful gestures like this is what left a lasting impression. Thank you Neny and Echyk for all you did to make my mom's birthday memorable this year.
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Date of stay: October 2020Trip type: Travelled with family
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Bintang DP wrote a review Nov 2020
Depok, Indonesia274 contributions12 helpful votes
Nothing more to say for this hotel... Reasonable price for facilites and hospitalities...you won't regret it... Great hospitalities and services... Staff are really friendly... Very recommended place for vacation and family time....
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Date of stay: December 2019Trip type: Travelled with family
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PRICE RANGE
US$59 - US$130 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott surabaya, jw marriott surabaya, surabaya marriott
LOCATION
IndonesiaJavaEast JavaSurabaya
NUMBER OF ROOMS
407
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Frequently Asked Questions about JW Marriott Hotel Surabaya
Which popular attractions are close to JW Marriott Hotel Surabaya?
Nearby attractions include Tunjungan Plaza (0.5 miles), Grahadi Building (0.7 miles), and Pasar Genteng (0.4 miles).
What are some of the property amenities at JW Marriott Hotel Surabaya?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at JW Marriott Hotel Surabaya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Hotel Surabaya?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Hotel Surabaya?
Yes, free parking, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to JW Marriott Hotel Surabaya?
Conveniently located restaurants include Kafe Bromo, Boncafe Steak & Ice Cream, and Kwetiao Apeng.
Are there opportunities to exercise at JW Marriott Hotel Surabaya?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does JW Marriott Hotel Surabaya have an airport shuttle?
Yes, JW Marriott Hotel Surabaya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Hotel Surabaya?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Hotel Surabaya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Hotel Surabaya?
The staff speaks multiple languages, including English, German, Italian, Chinese, and Indonesian.