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Artotel Surabaya

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#10 of 127 Hotels in Surabaya
Certificate of Excellence
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1 room 2 adults 0 children
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Artotel Surabaya
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330 Reviews from our TripAdvisor Community

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Showing 209: English reviews
Kuala Lumpur, Malaysia
Reviewed yesterday NEWvia mobile

Apart from the amazing decor, the plus point of this hotel has got to be its 24/7 restaurant. I dropped by anytime I want and the food is always marvellous. Friendly staff too. Slightly less happening than its Jakarta counterpart though.

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Helpful?
Thank EndieShazlie
Singapore, Singapore
Reviewed 4 weeks ago

I have stayed in Artotel for a week, I enjoyed staying here, not only the friendly staff, but also the ambiance, good food, and good product of the hotel. But, Unfortunately, They do not have the Swimming Pool,nevertheless, The location is great in the city central, and surrounded by business district and restaurants. They have variaties of Breakfast, very care...

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Helpful?
Thank courtneymaria
ARTOTEL_SBY, General Manager at Artotel Surabaya, responded to this review

Dear Courtney, Thank you so much for your positive review, we are happy to know that our team give you a good experienced. I'm sure it will be the best motivation for my team to improve our quality service. We will be glad to welcome you to the nearest future. Warm Regards, Rendy Laurens - General Manager

Reviewed 4 weeks ago

Unique, great location, friendly staff and out of the box room design..Stayed there for business trip for 1 night, they offered more than what I expected, breakfast was fine, got more than I need. Well recommended..

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Helpful?
Thank Dave K
ARTOTEL_SBY, General Manager at Artotel Surabaya, responded to this review

Dear Dave, Thank you for being our guest and for sharing positive experience in Artotel Surabaya. Your feedback is valuable to us, as we strive to improve with each and every stay. It would be a pleasure to personally welcome you back to our improve. With much appreciation, Rendy Laurens - General Manager

Jakarta
Reviewed 4 weeks ago via mobile

LOcated in a very right spot downtown surabaya. Although it is in center of city but its not very crowded and noisy. You can enjoy friendly and green surabaya around the hotel and many city garden during my city biking which i rent from the hotel in a very friendly price. The concept of the hotel is reflecting art gallery...

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Helpful?
Thank Kabul Prijo H
ARTOTEL_SBY, General Manager at Artotel Surabaya, responded to this review

Dear Kabul, Thank you very much for your kind compliments. It is delightful to know that you have enjoyed your time with us & that you are satisfied with the service excellence of our staff. Thank you once again for your positive review & we hope to welcome you back in the near future soon. Kind regards, Rendy Laurens -...

Reviewed 4 weeks ago via mobile

Just finished my business visit in Surabaya, stayed a night in this hotel with good impression of friendly staff even though i checked in very late at 10pm, the room is clean but one minor comment that the dust bin at the wash room looks dirty - room 620. Breakfast with some food options but the taste is not good...

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Helpful?
Thank Rudy J
ARTOTEL_SBY, General Manager at Artotel Surabaya, responded to this review

Dear Rudy, Thank you for taking time for give us a review. I greatly appreciate for your comments about room and breakfast that need to be update. I do apologize for the inconvenience and hope that I can convince you to change your mind about another visit to Artotel Surabaya. It will be appreciate to welcoming you back soon. Kind...

Bogor, Indonesia
Reviewed 5 weeks ago

The uniqueness of this hotel is the concept of art as outlined in the form of decoration on the wall that can be found from the hotel lobby, stairs, up to the door and inside the room. Located in downtown Surabaya, but not too troubled by the bustle of the vehicle. This hotel is located in a green environment.

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Helpful?
Thank Arief Ahmad R
ARTOTEL_SBY, General Manager at Artotel Surabaya, responded to this review

Dear Arief Ahmad, We are truly grateful for your review. It's grateful to know that you have a good experience during your stay. Let me thank you again and we hope you will come back to our hotel and feel truly welcome. We heART you, Rendy Laurens - General Manager.

Reviewed 30 December 2016

The staff was great & helpful. The artwork was beautiful, we had a lot of fun taking pictures of them. The breakfast was good, and the staff informed us that the menu changed daily. They did not have an in-room fridge/minibar, but offered us to store our perishables in the restaurant's fridge. Great place for modern art lovers, transits, business...

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Helpful?
Thank Adinala W
ARTOTEL_SBY, General Manager at Artotel Surabaya, responded to this review

Dear Adinala, Thank you so much for your feedback, we are happy to know that we give you a good experienced. I'm sure it will be the best motivation for my team to improve our quality service. We have noted your kind comment on item we have to improve and we will be glad to welcome you to the nearest...

Reviewed 12 December 2016

My room was studio 20 (the standard room, the cheapest) and have background picture above the bed like green colour block with text Dream and any white pigeon. the room is quite big for two person (me and my mom). the bathroom is very clean with shower. the door is very unique. My breakfast is so-so there is many indonesian...

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Helpful?
Thank Chikita F
ARTOTEL_SBY, Manager at Artotel Surabaya, responded to this review

Dear Chikita, Thank you for your positive feedback relating your recent stay at Artotel Surabaya. I am glad to know that our team made such great impression on you, making our guest comfortable is our mission to achieve. Iit would be a pleasure to welcoming you back to our improve hotel. Warm regards, Rendy Laurens - General Manager

Reviewed 19 November 2016 via mobile

Just one night stay in Surabaya for business. Hotel is at the city center with very good price. Room is also clean and bed is comfortable. However the AC was noisy in my room, but as I was very tired that day, I slept through the night anyway. Overall very good service, will very likely stay again.

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Helpful?
1Thank Amhamdi
ARTOTEL_SBY, Manager at Artotel Surabaya, responded to this review

Dear Amhamdi, Thank you very much for your kind compliments. It is delightful to know that you have enjoyed your time with us. I do apologize for the inconvenience and hope that I can convince you to change your mind about another visit to Artotel Surabaya. Thank you once again for your positive review & we hope to welcome you...

Jakarta
Reviewed 16 November 2016 via mobile

Artotel was the first hotel i tried in surabaya. I've been this place many time. It was a fun place. The ambience is fun and young. I recommend u this place if u like a modern style of hotel. The staff is friendly and hip. This hotel located exactly at the center of surabaya town. You can easily go to...

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Helpful?
1Thank B5684YArobinr
ARTOTEL_SBY, Manager at Artotel Surabaya, responded to this review

Dear Guest, Thank you so much for your feedback, we are happy to know that our team give you a good experienced. I'm sure it will be the best motivation for my team to improve our quality service. We will be glad to welcome you to the nearest future. Warm Regards, Rendy Laurens - General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
The brand of Artotel is about building a new category in the hospitality industry through a mix of efficiency, simplicity, creativity and an art experience, for business travelers with sophisticated contemporary life style.Collaborating with rising young talented Indonesian contemporary artist & an art galleries, Artotel strives to enhance guest experience & promote the Indonesian Contemporary art to the world.Located in downtown Surabaya, Artotel Surabaya is a perfect place to find a serenity in city rush. A special place for you to indulge your own passion in art. An art inspired hotel is a no frills a accomodation providing best quality basic hotel amenities, where guests can indulge in an ARTISTIC experience. ... more   less 

Additional Information about Artotel Surabaya

Address: Jln. Dr Soetomo 79-81, Surabaya 60264, Indonesia
Region: Indonesia > Java > East Java > Surabaya
Price Range: £22 - £27 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Artotel Surabaya 3.5*
Number of rooms: 106
Reservation Options:
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Also Known As:
Artotel Surabaya Java
Hotel Style:
#6 Best Value Hotel in Surabaya
#7 Business Hotel in Surabaya
#9 Spa Hotel in Surabaya
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Questions & Answers

Here's what travellers have asked, with answers from Artotel Surabaya staff and other travellers.
3 questions
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Questions? Get answers from Artotel Surabaya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not much to see, the best was facing the quite noisy street”
 of 5 bubbles 68davek, 22 Jan 2017 | Read review
“Stay away from the rooms facing the main road”
 of 5 bubbles anubhav_gaur, 15 Nov 2016 | Read review
“ask for higher floor to avoid street noise”
 of 5 bubbles adrian2g, 10 Oct 2016 | Read review
“maybe need to choose the room which is not facing the big road”
 of 5 bubbles 544cynthiae, 26 Aug 2016 | Read review
“just ask the hotel and they will meet your requirement”
 of 5 bubbles vke_12, 22 Aug 2016 | Read review
5 of 5