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Ibis Surabaya City Center Hotel

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#15 of 129 Hotels in Surabaya
Certificate of Excellence
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1 room 2 adults 0 children
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Ibis Surabaya City Center Hotel
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369 Reviews from our TripAdvisor Community

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Showing 151: English reviews
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Singapore, Singapore
Reviewed 6 days ago NEW

This hotel have superb location, in the Surabaya city center, within walking distance to Tunjungan Plaza. I'm enjoying my stay there, room was clean and breakfast buffet option is also very good for budget hotel. Will be back for next trip to Surabaya

Review collected in partnership with Accorhotels.com
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Helpful?
Thank chandra_dwi88
Dodit H, General Manager at Ibis Surabaya City Center Hotel, responded to this review

Dear Mr. GChandra_dwi88, Thank you for passion your comments on TripAdvisor and thank you so much for choosing Ibis Surabaya City Center during your trip to Surabaya. We are glad to hear that you are satisfy with our facilities and service. I will share your comments with our team. I believe this feedback will serve as an encouragement to all...

Taipei, Taiwan
Reviewed 3 weeks ago

Room card is difficult to work in elevator pass sensor, many guest get wrong floor just because the sensor not work or we don't know how to use it. We also had WIFI login problem at beginning to our cell phones because the login web page resolution setting not fit cell phone vertical screen (kind of dated), could'nt find the...

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Helpful?
1Thank poorluxer
Dodit H, General Manager at Ibis Surabaya City Center Hotel, responded to this review

Dear Mr Poorluxer, Thank you for passion on your comments on TripAdvisor and thank you so much for staying with us at Ibis Surabaya City Center. It's a great source of inspiration and assistance to receive feedback from our valued guests and we do appreciate you taking the time to share your comment. I feel regret to know that the...

Vaassen
Reviewed 3 weeks ago

Typical but good IBIS Hotel in the city center of Surabaya, approximate 35 min from the airport, free wifi, allowing to build up VPN. lobby bar serving a cold bintang, however a bit noisy in the evening when they clean the floor. Staff friendly and good englisch spoken. Good breakfast, fresh coffee. overall value for money.

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Helpful?
Thank Geert Martin T
Dodit H, General Manager at Ibis Surabaya City Center Hotel, responded to this review

Dear Mr. Geert Martin, Thank you for passion on your comments on TripAdvisor and thank you so much for choosing Ibis Surabaya City Center during your trip to Surabaya. We are glad to hear that you are satisfy with our facilities and that our staff were friendly since excellent service is our priority. I will share your comments with our...

Kediri, Indonesia
Reviewed 4 weeks ago

I stay for business with my Thai partner, hotel location is very strategic, easy to go anywhere. Room is clean and I got chocolate in the room, very suprise, breakfast is various menu, local food is good taste, staff very helpfull and warm. All good, keep continues.

Review collected in partnership with Accorhotels.com
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Helpful?
2Thank Bambanghartono
Dodit H, General Manager at Ibis Surabaya City Center Hotel, responded to this review

Dear Mr. Bambang Hartono, Thank you for passion on your comments on TripAdvisor and thank you so much for choosing Ibis Surabaya City Center during your trip to Surabaya. We are glad to hear that our staff were helpful and warm since excellent service is our priority. I will share your comments with our team. I believe this feedback will...

Bintan Island, Indonesia
Reviewed 15 February 2017 via mobile

Stay here for 2 nights, helpful and warm welcoming staff, the location exactly in the center of Surabaya, really enjoy the breakfast, they have cozy and very clean room, the internet connection running well so help a lot for business travel like me. will back again to next stay.

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Helpful?
1Thank Tjialily
Dodit H, General Manager at Ibis Surabaya City Center Hotel, responded to this review

Dear Mr / Mrs. Tjialily, Thank you for passion on your comments on TripAdvisor and thank you so much for choosing Ibis Surabaya City Center during your trip to Surabaya.  We are glad to hear that our staff were helpful and warm since excellent service is our priority. I will share your comments with our team. I believe this feedback...

Reviewed 13 February 2017 via mobile

A simply worthed one.Great in everything..simple room, a tidy one..efficient check in process.But most of all...da food.Will be my first choice on my next visit to surabaya..no doubt to recommend to my friends

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Helpful?
1Thank Budi H
Dodit H, General Manager at Ibis Surabaya City Center Hotel, responded to this review

Dear Mr. Budi, Warmest Greeting from Ibis Surabaya City Center... We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. Thank you for making Ibis Surabaya City Center as a recommended Hotel in Surabaya. It is always a pleasure to know that our guest feel welcome and satisfy with our service. I will share your...

Jakarta Selatan
Reviewed 12 February 2017

Comfortable room, it's so cozy. The employee is so freindly and helpfull. Good breakfast with many variants. Nice for bussines and family vacation/pleassure. Good and satisfied. Recomended hotel for anything.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank dwiyudha
Dodit H, General Manager at Ibis Surabaya City Center Hotel, responded to this review

Dear Mr. Dwi Yudha, Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. Thank you for making Ibis Surabaya City Center as a recommended Hotel in Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that...

Reviewed 8 February 2017

I stayed for 2 nights and I love this hotel. Located in the city center and very close to Tunjungan Plaza which is one the biggest malls in Surabaya. The room is big enough and very clean. In addition, I love the variety of the food when I had breakfast. If I go to Surabaya, I will definitely stay in...

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Helpful?
1Thank IGede W
Dodit H, General Manager at Ibis Surabaya City Center Hotel, responded to this review

Dear Mr. I Gede W, Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. Thank you for making Ibis Surabaya City Center as a recommended Hotel in Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure...

Sydney
Reviewed 6 February 2017 via mobile

We booked 3 rooms for 2 nights through Expedia. Check in and check out process was easy and fast. After w checked in, they told us to help ourselves to freshen up with drinks and snack at the corner. The rooms were standard, but the bathroom is look like "toilet in a box", small. Breakfast was ok with plenty of...

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Helpful?
1Thank Sweettweety2011
Dodit H, General Manager at Ibis Surabaya City Center Hotel, responded to this review

Dear Mr/Mrs. Sweettweety2011, Thank you for passion on your comments on TripAdvisor and thank you so much for staying with us at Ibis Surabaya City Center. It's a great source of inspiration and assistance to receive feedback from our valued guests and we do appreciate you taking the time to share your kind words. We are glad to hear that...

Singapore, Singapore
Reviewed 30 January 2017 via mobile

Staff very polite & helpful. Walking distance to shopping mall. Breakfast was very basic. Hotel has transport to attractions at a cost. Concierge very helpful in arranging taxi to golf courses. Everything was fine except on checking out one of our rooms was overcharged. Although we change one twin room to one double room for one adult, the hotel still...

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Helpful?
Thank hwchew18
Dodit H, General Manager at Ibis Surabaya City Center Hotel, responded to this review

Dear Mr. Chew, Thank you for passion on your comments on TripAdvisor and thank you so much for choosing Ibis Surabaya City Center during your trip to Surabaya. I have taken note regarding to your overcharged bill and for that I do sincere apologize for the inconvenience maybe cause. Mr. Chew, Regarding to this overcharged, We would proceed the refund...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the main business district, ibis Surabaya City Center is only walking distance away from the famous Tunjungan Plaza shopping mall and 10 minutes by car to Pasar Turi Railway Station. The 224 modern and minimalist rooms feature the new ibis bedding, 4 modern High Tech meeting rooms, a lobby bar and restaurant. Perfect for business and leisure travelers. ... more   less 

Additional Information about Ibis Surabaya City Center Hotel

Address: Jln. Basuki Rachmad no. 94-96, Surabaya 60271, Indonesia (Formerly Ibis Surabaya Basuki Rahmat)
Region: Indonesia > Java > East Java > Surabaya
Price Range: £23 - £32 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Surabaya City Center Hotel 3*
Number of rooms: 224
Reservation Options:
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Also Known As:
Ibis Surabaya City Center Hotel Java
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Questions & Answers

Here's what travellers have asked, with answers from Ibis Surabaya City Center Hotel staff and other travellers.
3 questions
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Questions? Get answers from Ibis Surabaya City Center Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best breakfast ever”
 of 5 bubbles manless55, 21 Jan 2017 | Read review
“Room very clean”
 of 5 bubbles winyotodj30, 19 Nov 2016 | Read review
“Best view on 6/7th floor”
 of 5 bubbles Voxregia, 12 Aug 2016 | Read review
“Insist on a non-smoking room if you do not smoke”
 of 5 bubbles HusinWidjaja, 12 Aug 2016 | Read review
“Good Location in Surabaya City Center”
 of 5 bubbles 840mahendrad, 3 Aug 2016 | Read review
5 of 5