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Ibis Surabaya City Center Hotel

Traveller (249)
Room & Suite (105)
Dining (34)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Located in the main business district, ibis Surabaya City Center is only walking distance away from the famous Tunjungan Plaza shopping mall and 10 minutes by car to Pasar Turi Railway Station. The 224 modern and minimalist rooms feature the new ibis bedding, 4 modern High Tech meeting rooms, a lobby bar and restaurant. Perfect for business and leisure travelers.
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Property amenities
Restaurant
Free High Speed Internet (WiFi)
Room service
Free parking
Bar/Lounge
Airport transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Self-Serve Laundry
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Accessible rooms
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL STYLE
Centrally Located
Business
HOTEL CLASS
480Reviews
292Photos
6Q+A
36Room tips
Traveller rating
  • 160
  • 216
  • 92
  • 6
  • 7
Time of year
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Popular mentions
+1
The service was excellent by the hotel staff. They were very friendly. The location of the hotel is in a close proximity with a Shopping Mall (Walking Distance). I love the design of the room. Very modern look and very comfortable. I had a very good sleep during my stay. They
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Response from Vivi_Anggriani, General Manager at Ibis Surabaya City Center Hotel
Responded 2 weeks ago
Dear Ms Fanny, Greeting from Ibis Surabaya City Center.... I wanted to personally thank you for staying with us, for taking the time to complete our survey and for your kind words towards our colleagues. We take all feedback of our guests very serious since it is our utmost mission to exceed expectations and create enchanting experiences, therefore all of your feedback helps us to improve our products and services, and they are very valuable to us. We sincerely hope that we may welcome you back again soon. Please let us know if we may make arrangements for you. Yours Faithfully, Vivi Anggriani General Manager
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Stay here because of the location but was amaze for the level of service the staff. They were excellent, always ready for anything that you want, including give good reference and information you need for your daily activity and for your business as well. The food was good and
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Response from Vivi_Anggriani, General Manager at Ibis Surabaya City Center Hotel
Responded 4 weeks ago
Dear Bapak / Ibu Nur, We are delighted to know that you felt satisfy when you stayed in our Hotel. It is a great pleasure to hear that what we have done was above your expectations, especially the excellent service provided by our team. I will definitely forward your compliments to all members of my team in order to make their days and for further encouragement. Please do let me know personally if I may make arrangements for you on your next visit. Very Best Regards, Vivi Anggriani General Manager
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One of confortable hotel in surabaya,yet small room also minimum of bathroom. No swimmingpool & gym station. friendly and polite reception staff, nice menu for breakfast but need more variation. All is good enough.
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Response from Vivi_Anggriani, General Manager at Ibis Surabaya City Center Hotel
Responded 22 Jan 2019
Dear Mr / Mrs Chariss, Thank you for the time you have taken to write this delightful review. I am glad to know you enjoyed your recent stay. I will ensure your positive feedback is shared with our team members, especially Front Office Team who will be equally delighted. We look forward to welcoming you back and Please do let me know personally if I may make arrangements for you on your next visit. Kind Regards, Vivi Anggriani General Manager
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Clean and well run hotel, as expected from the brand, helpful and friendly staff, stayed here as a Plan B, but pleased I did will be returning here based on customer service, there is a local version of Tesco extra ( Indomart ) around 200m away if you forget any things
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Response from Vivi_Anggriani, General Manager at Ibis Surabaya City Center Hotel
Responded 12 Dec 2018
Dear Mr/Mrs Harmony, Greetings from Ibis Surabaya City Center… We are delighted to read that you enjoyed your stay with us and had a great time here. Thank you for your valuable time to share your great experience and we are all here are looking forward to welcoming you again soon. Kind Regards, Vivi Anggriani General Manager
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just like any other ibis hotel the room is damp and the light is very yellow...and if you open the window will then be too bright which all means, no privacy at all unless you want to feel like you're in the haunted room all the time bathroom is cabin style like those you have
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Response from Vivi_Anggriani, General Manager at Ibis Surabaya City Center Hotel
Responded 11 Oct 2018
Dear Ms. Vio Natasha, Greetings from Ibis Surabaya City Center… I wanted to personally thank you for staying with us this week. We do apologize for some of the discomfort you have experienced in your room and also our housekeeping’s attentiveness. Please be assured that we have addressed every single point and will rectify them accordingly. I would be delighted to be given the opportunity to be shared on any preferences that you may have so that we could meet your expectation. Please note that we take all feedback of our guests very serious since it is our utmost mission to exceed expectations and create enchanting experiences. Once again I would like to thank you for the constructive feedback that will help us to improve our services. I will be happy to be of your assistance and look forward to hear from you. Very Best Regards, Vivi Anggriani General Manager
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12345621
Hai, I did the same thing tho. Kemarin aku titip ASIP juga di freezer mereka. Mereka mau kok buat bantu :) very helpful banget. That's why I love this hotel.
1 vote
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Selamat siang, Bapak Daniel. Untuk perjalanan dari Hotel Ibis Surabaya City Center ke stasiun kereta api pasar turi pada pukul 07.00 hari kerja kira-kira 15 - 20 menit. Semoga jawaban kami membantu. Terima kasih sudah memilih Ibis Surabaya City Center .
1 vote
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Try Golf Graha Famili, idk the fee but the location is close enough, try search it on google
0 votes
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Apakah hotel ini menyediakan fasilitas bathup di kamar mandinya?
Selamat siang. Mohon maaf baru memberikan jawaban. Betul, untuk di Ibis Surabaya City Center tidak ada bathup, hanya shower saja di semua kamar. Terima kasih.
0 votes
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Selamat siang Bapak Atmaka, terima kasih untuk pertanyaannya. Jarak dari Ibis Surabaya City Center ke Tunjungan Plaza dengan jalan kaki hanya 5 menit saja. Untuk free pick up airport mohon maaf saat ini belum ada, namun kami memiliki layanan transport dari atau ke Bandara dengan biaya Rp 150.000,-nett ( one way). Jika ada yang ingin ditanyakan lebih lanjut, kami dengan senang hati membantu Bapak di 031 - 5358885. Terima Kasih atas perhatiannya, Pak Atmaka.
2 votes
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12
"upper floor to avoid noise from the street"
"Nice city view from my room"
"I am not sure about the room of different types therefore cant help for tips"
"Higher Room is better"
"higher room, and not facing the busy Basuki Rahmat street is better."
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PRICE RANGE
US$29 - US$34 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Ibis Surabaya Basuki Rahmat
LOCATION
IndonesiaJavaEast JavaSurabaya
NUMBER OF ROOMS
224
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