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Mercure Surabaya

Traveller (377)
Room & Suite (105)
Dining (88)

About

Location
Cleanliness
Service
Value
Conveniently situated on the main route through Surabaya, next to consulate and government offices as well as tourist attractions such as the Tugu Pahlawan heroes monument and the Zoo. Ideal for business and leisure travel, boasting easy access to Gubeng railway station and the airport, the Mercure Surabaya hotel features 126 rooms including seven suites with exclusive butler service, two restaurants, coffee lounge, pool bar, three meeting rooms, ballroom, swimming pool, fitness centre and spa.
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Property amenities
Restaurant
Room service
Free parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Bar/Lounge
Spa
Airport transportation
Babysitting
Banquet Room
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Wheelchair access
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Room features
Air conditioning
Minibar
Family Rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Mid-range
Business
HOTEL CLASS
847Reviews
507Photos
4Q+A
57Room tips
Traveller rating
  • 233
  • 389
  • 161
  • 42
  • 22
Time of year
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  • English
Popular mentions
Greeting with warm welcome, even before check in, by miss Amy. When arrived at hotel about 18.30, and proceed check in, every thing so smooth, specially when they recognize me as the member of accor. Have the room upgraded and free breakfast for platinum member, not forget
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The building is big compared to other mercures I have been too, however, thats where the wao stops. Good points: - warm showers with good pressure - Big comfy bed - Service generally friendly Bad points - The towel has some sort of smell - The wiring for the deco in the room
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Response from Sugito_1, General Manager at Mercure Surabaya
Responded 1 week ago
Dear Ryano692 May I begin by thanking you for the review on Trip Advisor for Mercure Surabaya. I was delighted to read that you satisfied with our friendlyness of our staff, the bed quality and warm shower pressure in your room. I will thank to all staff on your behalf and your kind words will be pass to our team. It is with sincere regret that we note your dissatisfaction with our towel quality and cable arrangement in your room. I deeply regret that my staff could not make at convinient time during your stay. Please accept my humble apologies for this matter, I will train back our room attendant and engineering team to enhance quality of service. Deeply regret that you met my staff with average English level ability, I will train again all staff to improve their English ability, Your feedback is very valuable to us as we work to be better each and every day. On behalf of the Mercure Grand Mirama Hotel team, wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself of our services again in the future have you return to our Mercure Grand Mirama Hotel in the future. We hope you will give us the opportunity of welcoming you again in Mercure SurabayaHotel. Sugito Adhi General Manager
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it was great pleasure to stay at Mercure hotel which location was in the central of Surabaya i felt at home staying in MERCURE since the service and arrangement was well done by Ms Amy and her kindness to the guest i would recommend to stay in Mercure if you have to stay in
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Response from Sugito_1, General Manager at Mercure Surabaya
Responded 2 weeks ago
Dear Andgun71, We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager
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Yesterday on March 3, 2019 I came to Mercure Surabaya hotel with friends we had an appointment together after a morning bike together and we ate dimsum at Lanhua Chinese Restaurant, at the same time they had an engagement event so the atmosphere was quite crowded, but the dimsum
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Response from Sugito_1, General Manager at Mercure Surabaya
Responded 2 weeks ago
Dear Burhanuddin799, We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback again. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager
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Everything you need from Spa to Japanese restaurant. Large clean rooms and friendly staff. Always smiling and helpful. Traffic outside is at time horrendous but that's all over Surabaya. Breakfast was a good blend of European and Asian something for everyone.
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Response from Sugito_1, General Manager at Mercure Surabaya
Responded 2 weeks ago
Roger P yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Surabaya. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan dari Anda. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Sugito Adhi General Manager
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Photo provided by managementMercure Surabaya
NEW LOOK OF OUR NEW ROOM - SOON WILL BE RELEASED
Photo provided by managementMercure Surabaya
Guest room
bathroom
room
Room 318
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12345621
Do you have room with bathtub?
Dear Bapak Bayu, Yes we do, Our suite room equipped with bathtub.
0 votes
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Dear Mr. Primodpamp, Our breakfast price on 2015 is IDR. 100.000,net/pax ( Incl. 21% gov. tax and service charge. T&R
0 votes
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I would like to know when does the breakfast start and end? Thank you.
We are start breakfast from 05.00am until 10.00am
0 votes
apakah ada fasilitas extra bed?jk ada brp harganya?
bisa menghubungi pihak hotel langsung melalui email akan direspon a.s.a.p
1 vote
"great pool, great breakfast"
"no comment on this, mine was great"
"Ask for newly renovated rooms. They are better, but may require room upgrade (pay more)."
"good location , good pool view 317"
"Its suite rooms are very wide equipped with bathup"
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12345612
PRICE RANGE
US$38 - US$53 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure surabaya hotel surabaya
LOCATION
IndonesiaJavaEast JavaSurabaya
NUMBER OF ROOMS
257
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