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Mercure Surabaya

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Traveller (305)
Room & Suite (102)
Dining (82)
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Overview
  • Excellent20%
  • Very good53%
  • Average20%
  • Poor5%
  • Terrible2%
Travellers talk about
“pizza hut”(8 reviews)
“new building”(14 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Reviews (731)
There are newer reviews for Mercure Surabaya
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Traveller rating
98
230
98
20
16
Traveller type
Time of year
LanguageEnglish
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Travelers talk about these amenities: Free Wifi, Spa, Restaurant, Bar/Lounge, Room Service
98
230
98
20
16
Show reviews that mention
All reviewspizza hutnew buildingchinese restaurantaccor hotelssuperior roomwelcome drinkswimming poolnice hotelbusiness triptunjungan plazablue bird taxitaman bungkulchecking inmeeting roomfront officebreakfast buffet ispleasant stay
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131 - 135 of 462 reviews
Reviewed 3 April 2016

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Review collected in partnership with Ibis Hotels
Response from Sugito A, General Manager at Mercure SurabayaResponded 27 April 2016

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Reviewed 16 March 2016

Had a busy week in Surabaya. For bussines purpose, had a event and stayed in here. Overall this hotel (i think) too old for Mercure chain. Interior room is too old. But i got superior room due for a bonus. Restaurant so far so good.More

Thank 8rigittamelisa
Response from Sugito A, General Manager at Mercure SurabayaResponded 19 March 2016

Dear 8rigittamelisa, May I begin by thanking you for your review on TripAdvisor. We sincerely appreciate you taking the time to send us provide us your feedback. I was delighted to read that you satisfied with our restaurant, I will thank the personally on your...More

Reviewed 12 March 2016

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Review collected in partnership with Accorhotels.com
Response from Sugito A, General Manager at Mercure SurabayaResponded 13 March 2016

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Reviewed 7 March 2016

We have stayed here a few times now, Very nice hotel with well trained staff - Special mention of Mas Trio, Front Office supervisor who's helpful, accommodating and served with passion and smile. Spending time work out in a gym and dirty swimming pool. Amenities...More

Thank Etty S
Response from Sugito A, General Manager at Mercure SurabayaResponded 7 March 2016

Dear Ms. Etty, Thank you for your support towards Mercure Grand Mirama Surabaya. We very appreciate your reviews in here. We are more than happy to have you stayed in our hotel and would gladly make your stay period very memorable and had meaning. We...More

Reviewed 2 March 2016

I stayed here in March 2016 and the rooms here are really creepy and need an urgent refurbishment. The room wasn't tidy. bed was creaky...and to make it even worse, there were insects and bed bugs which did not allow a peaceful sleep and i...More

1  Thank Ajay G
Response from Sugito A, General Manager at Mercure SurabayaResponded 5 March 2016

Dear Mr. Ajay G. We sincerely appreciate you taking the time to send us provide us your feedback It is with sincere regret that we note your dissatisfaction with our room and facilities. I deeply regret, Please accept my humble apologies for your your dissatisfaction....More

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About
Amenities
Top amenities
Restaurant
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Spa
Hotel Amenities
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Outdoor pool
Details
Price range
US$36 - US$51 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Business Hotel in Surabaya
#19 Luxury Hotel in Surabaya
#21 Spa Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$36 - US$51 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Business Hotel in Surabaya
#19 Luxury Hotel in Surabaya
#21 Spa Hotel in Surabaya
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (305)
Room & Suite (102)
Dining (82)
Pool & Beach (16)
Family and Play Areas (6)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Bayu S
1 December 2016|
AnswerShow all 7 answers
Response from Sugito_1 | Property representative |
Dear Bapak Bayu, Yes we do, Our suite room equipped with bathtub.
0
Votes
TobyMoeckel
19 October 2014|
AnswerShow all 4 answers
Response from Sugito_1 | Property representative |
Dear Mr. Primodpamp, Our breakfast price on 2015 is IDR. 100.000,net/pax ( Incl. 21% gov. tax and service charge. T&R
0
Votes
Room Tips
"good location , good pool view 317"
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"Its suite rooms are very wide equipped with bathup"
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"all rooms are nice"
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"Can not suggest as just stayed for overnight"
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