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Ascott Waterplace Surabaya

Traveller (219)
Room & Suite (47)
Pool & Beach (22)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Ascott Waterplace Surabaya is strategically located within Pakuwon Indah, a township project developed by the Pakuwon Group in the western part of Surabaya. It is situated in an upmarket residential precinct, directly opposite the Pakuwon Trade Center, which houses convention halls, departmental stores, cineplex, supermarket and various dining outlets. The 33-storey Ascott Waterplace Surabaya will provide business travellers a choice of one-, two- and three-bedroom apartments. Each spacious and luxuriously furnished apartment offers a fully-equipped kitchen, separate work and living areas and modern amenities such as home entertainment system and wireless Internet connectivity. In addition, residents can enjoy facilities such as two outdoor swimming pools and a gymnasium in the property.
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Property amenities
Pool
Room service
Free parking
Restaurant
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Airport transportation
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Family Rooms
Kitchenette
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Charming
Family
HOTEL CLASS
292Reviews
249Photos
4Q+A
33Room tips
Traveller rating
  • 164
  • 91
  • 20
  • 7
  • 10
Time of year
Traveller type
Language
  • Filter
  • English
Popular mentions
OK these are apartments, so you don't get the full hotel experience. Little else added to basic room and reception. However very short walk takes you to some decent eateries. Great value for money. Apartment very large, and plenty of facilities. depending ion what you like
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For business I have to stay 10-12 days per month in Surabaya. We found Asscott the best Hotel suitable for our needs. The location in front of the Pakuwan super-mall is very convienient. We will keep Ascott for sure our home in Surabaya.
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Review collected in partnership with this hotel
Response from Nany S, Guest Service Manager at Ascott Waterplace Surabaya
Responded 1 week ago
Dear Adventure08587499000, Thank you for your kind support by choosing Ascott Waterplace Surabaya as your preference place to stay during your visit in the City of Hero. It was a pleasure to hear that you love our location and facilities. We look forward to welcome you again at our serviced residence in the near future. Best regards,
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When you expect high as you paid, you can stay here! Nice services.. For the food, their croissant (i got when breakfast) was perfect and delish.. Their room so homey.. also its nice to stay here if you have baby/kids too.. Ah..nice to be stayed here!!!
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Review collected in partnership with this hotel
Response from Nany S, Guest Service Manager at Ascott Waterplace Surabaya
Responded 3 weeks ago
Dear Vanessa H, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking your time to share your stay experience. It was a pleasure to hear that you love the room because makes you feel "Home Away from Home" and delicious breakfast especially the croissant. We look forward to welcome you again at our serviced residence and serve you better. Best regards,
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I enjoyed my stay at the Ascott for a family weekend getaway. The service was very good and quick, the room was clean and has complete facilities, and it is just across a big mall where you can get almost everything in there. The hotel has swimming pools which will suit for a
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Review collected in partnership with this hotel
Response from Nany S, Guest Service Manager at Ascott Waterplace Surabaya
Responded 4 weeks ago
Dear Roam46852435448, Greetings from Ascott Waterplace Surabaya! Thank you for taking your time to share your experience about your recent stay. It was an honour to serve you and we look forward to welcome you again at our serviced residence. Best regards,
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The room is comfortable and the transportation is convenient. MALL is convenient for shopping in the opposite direction. The hotel equipment is very suitable for adults and children, great accommodation experience, this is my fourth time staying in ASCOTT.
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Review collected in partnership with this hotel
Response from Nany S, Guest Service Manager at Ascott Waterplace Surabaya
Responded 8 Feb 2019
Dear SheilaC2768, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking your time to share your stay experience with us. It is an honour to have you as our guest and we look forward for your continued support in the future. Best regards,
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Photo provided by managementAscott Waterplace Surabaya
Guest room
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Breakfast comes complimentary with the apartment - 2 breakfast for a one bedroom apartment, 4 breakfast for a 2 bedroom apartment and 6 breakfast for a 3 bedroom apartment. If you have requested for additional bed, it also comes with a complimentary breakfast. Breakfast for children below 6 years old is free, those above 6 but below 12 will be charged 50% of the additional breakfast rate which is IDR49,500 nett.
0 votes
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Hi Tony. Yes, we do have a full convection oven in a closed kitchen in our three bedroom apartments. But we have limited units of three bedroom apartments, so please book early. Manager, Ascott Waterplace Surabaya.
2 votes
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apakah di kamar Executive 1 bedroom di Ascott Waterplace ada kamar mandi yang disabled-friendly?
Maaf , saya kurang perhatian kalau masalah disabled , mendingan hubungi aja langsung ke Ascott untuk lebih jelasnya .
0 votes
Dear Nauvalafn, Silahkan datang lagi dan menginap di Ascott Waterplace Surabaya, maka semua fasilitas yang kami sediakan dapat Anda gunakan termasuk fasilitas kolam renang. Sampai saat ini, fasilitas kolam renang hanya bisa digunakan secara ekslusif oleh para tamu yang menginap di Ascott Waterplace Surabaya. Semoga penjelasan diatas cukup jelas dan silahkan menghubungi kami kembali jika masih ada yang perlu ditanyakan. Terima kasih. Best regards, Nany S, Manager
0 votes
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"All mice the same"
"The rooms are specious, the rooms with the brown mirror walls are our faforit "
"Maybe the ceiling above the bed need to be fixed"
"One bedroom deluxe"
"Room and the pantries is clean and quiet. "
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PRICE RANGE
US$77 - US$112 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaJavaEast JavaSurabaya
NUMBER OF ROOMS
182
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