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JW Marriott Hotel Medan

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#1 of 69 Hotels in Medan
Certificate of Excellence
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1 room 2 adults 0 children
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JW Marriott Hotel Medan
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888 Reviews from our TripAdvisor Community

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Showing 661: English reviews
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Reviewed 2 days ago NEWvia mobile

Stayed in Marriott for a business trip and extend the stay for another 2 days with family. The restaurant offered variable choices of breakfast and buffet dinner. Friendly staffs and enjoyed the SPA which offered us an excellent package for couples.

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Thank Ramesh D
Jakarta, Indonesia
Reviewed 3 days ago NEW

JW Marriott Medan, services and products are fit for business travellers. We were picked up in the airport, on time. Driver has waited for us. You can basically go to the city area with Railink, a shuttle train between Kualanamu Airport to Centre Point Train Station Medan. The ticket is IDR 100,000 and it will take you 30 minutes. The...

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1Thank adenoerwenda
Reviewed 5 days ago NEW

5 star experience - especially loved and took advantage of the workout room (that includes a studio room!) and the huge clean rooms. We loved the breakfast - quite the fill of Indonesian, Asian, and Western with plenty of options for vegetarians/vegans including soy milk (great for us!). The service is outstanding and personal. The only thing is the building...

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Thank Morgan B
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr Morgan B, Firstly, a big thank you for staying with us. We appreciate you taking time to share with us your experience while at our hotel. I'm so humbled to hear that our service make your stay wonderful, we are glad that we were able to demonstrate our commitment to JW Service elements throughout the hotel! I'm so...

Minnesota
Reviewed 1 week ago

This hotel does many things right, but I just cannot get over how bad the food is! We tried food off of four different menus, and all of it was terrible. It would take ages, it was super expensive, and three dinners were not even edible. It's really embarrassing that a 5 star hotel cannot offer decent food. The pizza...

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Helpful?
Thank GTINTC11
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms GTINTC11, Firstly, a sincere thank you for your staying in our hotel and we thank you for sharing your feedback. As you know, we at the JW Marriott pride ourselves on the service we deliver and I am upset to hear we didn't fully meet your expectations. Thank you for your constructive feedbacks on our food, with regards...

Reviewed 2 weeks ago via mobile

The ambience service and breakfast was great.. whats even better there is a hotspring to relax yourself after a long tiring day cant expect any better from singapore (1st visit) lovable staffs and definetely will be back..

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Thank Ariel C
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms Ariel C, With great appreciation, I thank you for your kind and wonderful comments regarding your stay with us recently at JW Marriott Medan! It's always great to know that everything was perfect. Thank you so much for recognizing our staffs. I am humbled to hear all of the references of Excellent and Outstanding service and glad that...

Medan, Indonesia
Reviewed 2 weeks ago

This is the best hotel at Medan and the one i always recommended my families /colleagues to stay everytime they visited Medan. I also visited here regularly for the Marriott Cafe and Prime steakhouse, which serve really delicious steak. I tried to stay at the room once out of curiosity and i can say i'm not dissapointed, one of the...

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Thank Willy9090
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr Willy, It's always been a pleasure to read such comment like yours in regards of recent stay with us. Thank you for for visiting us regularly, we are glad to know that you enjoyed your time with us, especially with the services and the cuisines we are offering. Such an honour for us to be your preferred hotel...

Florida
Reviewed 2 weeks ago

Great service and facilities for the price. Very nice room. Good gym overlooking the city (pool too, but didn't get the chance to use it). Had a good steak at the restaurant too and there were several choices on site which is nice. It's a bit of an oasis in a hectic city, but also right near the main part...

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Thank SAMFLFlorida
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr SAMFLFlorida, Firstly, a big thank you for staying with us. We appreciate you taking time to share with us your experience while at our hotel. I'm so humbled to hear that our service make your stay wonderful, we are glad that we were able to demonstrate our commitment to JW Service elements throughout the hotel! I'm so glad...

Reviewed 2 weeks ago

Good hotels in Medan located near city center and train station. I stayed last weekend when many High Ranked Police Officer also stayed for some Police event. Overall the hotel have good room but seems my room's bathroom having some problem with the shower and doors.

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Thank Andronikos91
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr Andronikos91, Firstly, thank you for staying with us. We appreciate you taking time to share with us your experience while at our hotel. Glad to hear that you enjoyed your overall stay with us. Our hotel is indeed located in the city centre, make it accessible from train station or other places of interest in town. Thank you...

Reviewed 3 weeks ago

I have traveled quite a few places and stayed in many 5 star Hotels over past 2 years for my business trips. I can easily recommend this as by far the best hotel stay till now. Rooms are quite spacious. Decor is great and the hotel is designed with great attention to details . Mr Rully in the front desk...

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Thank Vijay V
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr Vijay V, With great appreciation, I thank you for your kind and wonderful comments regarding your stay with us recently at JW Marriott Medan! It's always great to know that everything was perfect. Thank you so much for recognizing our staffs. I am humbled to hear all of the references of Excellent and Outstanding service and glad that...

Medan, Indonesia
Reviewed 3 weeks ago

the room is more than comfortable, the decor is tasteful while being respectfully "authentic" to the surrounding culture, The room was very well appointed and meticulously clean, the breakfast is beyond words.

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Thank jogi a
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms Jogi A, What wonderful impressions you have shared with Trip Advisor about your stay at JW Marriott Medan! I am humbled to hear all that you enjoyed the room the the food as much as we do. On your next visit, I would personally recommend you to try other outlets such as Jade Restaurant which known for its...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The JW Marriott Medan is the first International 5-star hotel in Medan, Indonesia. Each of our 287 new guest rooms boast breathtaking views, contemporary furnishings, luxurious bedding, 37" to 42" flat-panel TV and connectivity to plug and play iPods and other personal devices. Relax with a dip in the outdoor infinity swimming pool. Stay fit with a great workout on our new state of the art fitness equipments in our health club, open 24 hours daily. ... more   less 

Additional Information about JW Marriott Hotel Medan

Address: Jl. Putri Hijau no. 10, Medan 20111, Indonesia
Region: Indonesia > Sumatra > North Sumatra > Medan
Price Range: £56 - £87 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Medan 5*
Number of rooms: 287
Reservation Options:
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Hotel Style:
#1 Spa Hotel in Medan
#1 Luxury Hotel in Medan
#1 Business Hotel in Medan
#2 Family Hotel in Medan
#6 Best Value Hotel in Medan
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Medan staff and other travellers.
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Questions? Get answers from JW Marriott Hotel Medan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Use the gym if you are into fitness”
 of 5 bubbles , 6 Feb 2017 | Read review
“High floor”
 of 5 bubbles ChunnS, 18 Jan 2017 | Read review
“Use bottled water for brushing teeth”
 of 5 bubbles jgnhts, 3 Jan 2017 | Read review
“The hotel staff will offer you every assistance, first class”
 of 5 bubbles NickHyam, 2 Jan 2017 | Read review
“high floor”
 of 5 bubbles e-funasan, 21 Nov 2016 | Read review
5 of 5