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JW Marriott Hotel Medan

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#1 of 69 Hotels in Medan
Certificate of Excellence
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JW Marriott Hotel Medan
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833 Reviews from our TripAdvisor Community

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Showing 622: English reviews
Bogor, Indonesia
Level Contributor
10 reviews
8 hotel reviews
Reviewed 3 days ago NEW via mobile

Again, my wife made a good decision when picking up JW Marriott Medan as our place for our two-nights weekend getaway. She holds the Marriott Rewards membership and did the reservation through hotel mobile apps and was asking for a possibility of early check-in. During our arrival day, on our way from the airport to the hotel, she received confirmation... More 

Helpful?
Thank Arryo A
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms Arryo A, What wonderful impressions you have shared with Trip Advisor about your stay at JW Marriott Medan! I am humbled to hear all of the references of Excellent and Outstanding service by our staffs and glad that you and your wife have experienced the luxury and benefits of being a Marriott Rewards Member! Thanks very much for... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

really Nice Hotel with great services and fresh rooms and complete facilities. The room is spacious with all brand new furniture. The swimming pool is clean like a private one. However, the view is unpleasant unlike other hotels in the city centre. In addition, the restaurant is excellent with good quality food and ingredients but the taste is a little... More 

Helpful?
Thank Nindia F
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Ms Nindia F, I'm glad you enjoyed your stay with us and that the facilities and services met your expectations. Guest satisfaction is our number one goal and there is nothing better than achieving that. Thank you for your comment on our food taste served in the restaurant. We are continuously working in a team to make sure that... More 

Singapore
Level Contributor
55 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 1 week ago

Stayed here for a night to attend a dinner function. Was amazed by the tight security. Before my airport limo could enter the hotel main gate, there were security guards checking the interior of the car and the undercarriage together with a guard dog sniffing for anything suspicious. Once you clear this level of security and reach the main lobby... More 

Helpful?
Thank ASK84
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms ASK84, What wonderful impressions you have shared with Trip Advisor about your stay at JW Marriott Medan! I am humbled to hear all of the references of Excellent and Outstanding service and glad that we were able to demonstrate our commitment to JW service elements throughout the hotel! Our staff has been a major reason for our achievements... More 

2 reviews
Reviewed 1 week ago

Everything is excellent and I really enjoyed staying in this hotel. From the meal options, bell boy service, laundry service, and room service, I could tell that JW Marriott Hotel Medan is profesionally managed. I love staying here and definitely will come for personal stay.

Helpful?
Thank Elyzabeth T
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Ms Elyzabeth T, I'm glad you enjoyed your stay with us and that the facilities and services met your expectations. Guest satisfaction is our number one goal and there is nothing better than achieving that. Thank you for the perfect rating on TripAdvisor. We appreciate the time you spent to share your experience with us and we would love... More 

Owariasahi, Japan
2 reviews
Reviewed 2 weeks ago

I stayed in this hotel for 5 nights. Your hotel was better than I expected. As a Marriott gold member, I was upgraded to executive deluxe room which was a high floor corner room. I could enjoy a spectacular city view from my wide window. Staffs in executive lounge were excellent. They call me first name every time I go... More 

Helpful?
Thank e-funasan
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms e-funasan, On behalf the whole JW Marriott Medan team, it was our pleasure to have you here with us. We appreciate you taking time to share with us about your experience while at our hotel. You mentioned Predi and Martin and you ought to know that Predi has been with us since pre-opening and he is always a... More 

Jakarta
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 2 weeks ago

Stayed for 2 nights for business meeting. Over all experience was great! Spacious room, clean, comfortable, puffy pillows. Fitting of its 5 star status except for the room refrigerator. I'm a nursing mother while traveling I need to breastpump and the refrigerator in the room was not even cool. I dont even think it was working.

Helpful?
Thank lignitawa
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms Lignitawa, I'm glad you enjoyed your stay with us and that the facilities and services met your expectations. Guest satisfaction is our number one goal and there is nothing better than achieving that. Thank you for your comment our on our in room Mini Bar. Your feedback is valuable to us. We will look into it, as it... More 

Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 weeks ago via mobile

I stay at the hotel during my wife's event on 16th to 19th November 2016. The hotel building is beautiful. But the elevators need an upgrade, why? The card key system is hard to handle. Because I met a couple of elder from Singapore who failed to operate the key when it was supposed to be easy for them. And... More 

Helpful?
Thank Wisnu D
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr Wisnu D, First and foremost I would like to thank you for choosing to stay with us in JW Marriott Medan. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconvenience through your stay. We... More 

Jakarta, Indonesia
Level Contributor
66 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 2 weeks ago via mobile

Stayed for 2 nights for business meeting. Nothing to complain about the room, it was spacious, clean and comfortable. On the other hand, meeting room package was ok.. food display for lunch and tea time was not that great, it could have been better..

Helpful?
Thank Lila K
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms Lila K, I'm glad you enjoyed your stay with us and that the facilities and services met your expectations. Guest satisfaction is our number one goal and there is nothing better than achieving that. Thank you for your comment on our lunch and coffee break served on your business meeting. We are continuously working in a team to... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 weeks ago

We stayed for the weekend at Marriott. In terms of location, it was quite nicely situated near the train station. When you arrived at Kualanamu Airport and took the train to Medan City, you could just easily go to Centre Point Mall and the hotel provided shuttle bus to and from the hotel. We did not take the shuttle (it... More 

Helpful?
Thank UnderTheSameBlueSky
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Ms/Mr UnderTheSameBlueSky, We appreciate you taking time to share with us about your experience while at our hotel. It's always encouraging to know that our guest enjoyed their stay at JW Marriott Medan. Thank you for writing us such a detailed review on TripAdvisor, your positive feedbacks in regards of the bathtub, sandals and amenities should be shared to... More 

Singapore
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 weeks ago

Very good hotel. Fitting of its 5 star status. Apart from the strict security checks at the point of entering the hotel, all other facilities are very good. Service is excellent and amenities/facilities are top grade.

Helpful?
Thank Teong hoon O
Management T, General Manager at JW Marriott Hotel Medan, responded to this review

Dear Mr/Ms Teong hoon O, Firstly, thank you for choosing to stay with us. We appreciate you taking time to share with us about your experience while at our hotel. It's always encouraging to know that our guest enjoyed their stay at JW Marriott Medan. I'm happy to learn that you have experienced the service level that we aspire to... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The JW Marriott Medan is the first International 5-star hotel in Medan, Indonesia. Each of our 287 new guest rooms boast breathtaking views, contemporary furnishings, luxurious bedding, 37" to 42" flat-panel TV and connectivity to plug and play iPods and other personal devices. Relax with a dip in the outdoor infinity swimming pool. Stay fit with a great workout on our new state of the art fitness equipments in our health club, open 24 hours daily. ... more   less 

Additional Information about JW Marriott Hotel Medan

Address: Jln. Putri Hijau no. 10, Medan 20111, Indonesia
Region: Indonesia > Sumatra > North Sumatra > Medan
Price Range: £53 - £89 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Medan 5*
Number of rooms: 287
Reservation Options:
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Hotel Style:
#1 Spa Hotel in Medan
#1 Luxury Hotel in Medan
#1 Business Hotel in Medan
#2 Family Hotel in Medan
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Medan staff and other travellers.
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Questions? Get answers from JW Marriott Hotel Medan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“high floor”
 of 5 bubbles e-funasan, 21 Nov 2016 | Read review
“nice room & great view”
 of 5 bubbles jakaumbaran, 3 Nov 2016 | Read review
“Rooms at the ends of the hallways have amazing views on two sides.”
 of 5 bubbles starsky01, 2 Nov 2016 | Read review
“Choose a high floor.”
 of 5 bubbles Sowaran, 23 Oct 2016 | Read review
“Corner suites have a best view”
 of 5 bubbles wisenab, 17 Oct 2016 | Read review
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