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JW Marriott Hotel Medan

Hotels.comUS$52*
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#1 of 71 Hotels in Medan
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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936 Reviews from our TripAdvisor Community

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Showing 699: English reviews
Jakarta, Indonesia
Reviewed 21 May 2015

Stayed here for one night during a business trip to Medan. One of the few high rise building in the city and i asked for a high floor room and they gave me top floor facing the city. The bed is super big with 6 (SIX) pillows! This gave me a good sleep through the night. Everything worked flawlessly and...

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Helpful?
Thank Luis A
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Lois A Thank you for choosing JW Marriott Medan and for posting a detailed review on Trip Advisor. We appreciate you took the time to describe the positive points of your experience as well as the few flaws you encountered. Be assured that we will work on those points to ensure we always deliver the JW experience to...

Singapore
Reviewed 4 May 2015

This is my second stay in this almost perfect hotel! The people are friendly and helpful and they remembered your previous stay before! This is a very good customer service support that the hotel has in placed to give you an overall great experience. The spa closes a bit too early at 10pm and last order is 9pm. This is...

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Helpful?
Thank PaddyTan
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs PaddyTan Thank you for choosing JW Marriott Medan and your feedback on Trip Advisor. We are happy to know that you had another good stay with us and that the team made you feels “at home”. Please let us know in advance the timing, should you require a massage on your next stay, and we will happily book...

Melbourne, Australia
Reviewed 1 May 2015 via mobile

Stayed here for one night only. What a pity, as it is a lovely hotel. People tell me it is the best hotel in Medan and I have no reason to doubt them. Faultless and attentive service, immaculate rooms and stylish decor. I think I must have been upgraded as my room was enormous, on the corner so surround views....

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Helpful?
Thank highburychampion
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Highburychampion, We appreciate your time in sharing with us your experience and your feedback is very important to us as we constantly look for opportunities to improve our hotel and services. It is indeed our pleasure to take care of you and we look forward to welcoming you back to our hotel soon. Best Regards Gerald Moutte General...

Malaysia
Reviewed 22 April 2015

Its quite difficult to choose a hotel accommodation when it comes to an overseas trip. We need a lot to consider. JW Marriott Hotel Medan is definitely the right choice of accommodation if you were to choose between comfort, convenient and security. You'll get it all. Coincidentally, Bapak President of the Republik Indonesia was there during our stay, but the...

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Helpful?
Thank zamanuddin
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr Zamanuddin, Thank you so much for sharing your recent experience at our hotel, and indeed delighted to read that you enjoyed our facilities and services provided by our team of dedicated members. We value your comments which are shared with all . Thank you again for sharing your experience, and we look forward to having the pleasure of...

Jakarta, Indonesia
Reviewed 15 April 2015

Very well managed hotel. Rooms are spacious and have all necessary amenities. The materials use are good. The swimming pool though narrow is long enough to swimm and the view superb. The gym area with parquet floor very elegant. The buffet breakfast is fantastic,great variety and fantastic decoration.

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Helpful?
Thank JArrigorri
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Jarrigorri, Thank you for your review on Tripadvisor I am pleased that you had a wonderful stay with us. I trust that you were comfortable in your spacious room. Once more thank you for describing your experience with us as perfection. We look forward to welcome you again soon. Best Regards Gerald Moutte General Manager

Surabaya, Indonesia
Reviewed 11 April 2015 via mobile

The quality of service and room is unquestionable. I stayed for 2 nights in this hotel for a business purpose. The restaurant serves great food..try soto medan and grilled buntut soup :-). The room is very comfortable along with all the needed utensils.No need too much review..experience it yourself :-)

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Helpful?
Thank AniWulandari
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Ani Wulandari, Thank you for choosing JW Marriott Medan and your feedback on Trip Advisor. I am pleased that you had a great stay with us, enjoyed our restaurants and the local culinary food items prepared by our chefs. We look forward to welcoming you back in the near future. Best Regards Gerald Moutte General Manager

Jakarta
Reviewed 10 April 2015

Stayed at JW Marriott Medan for 1 night. Definitely the best hotel in Medan, the room is spacious, modern and comfortable with large bathroom with bath tub and seperate cubicle for shower. Pool area, despite small is adequate and have great views over Medan. Breakfast served at Marriott Cafe is lavish and varied with variety of local dishes available and...

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Helpful?
Thank depechemode101
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr/Mrs Depechemode101 Thank you for your feedback on JW Marriott Medan. I am pleased that you enjoyed your stay with us, the lavish breakfast buffet as well as our Front Office’s service. We look forward to welcoming you back again in the near future. Best Regards Gerald Moutte General Manager

Reviewed 10 April 2015 via mobile

I'm having an event right now in Marriot, the event will be held until next Monday 12th April. I'm using Washington room in 1st floor. When the experts was presenting, suddenly there's a voice of ladies singing. And I became panic, and so was the hotel people. 10 minutes later, still, and still happened after 20 mins later. I'm very...

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Helpful?
Thank Radita Dwisepti... A
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mrs Radita It is embarrassing, we understand your disappointment and we apologize for the inconvenience. As explained to you during the event, this is due to the fluctuation of the electricity in Medan. The electricity, or should I say the lack of it, is a very serious issue in Medan where power cuts do happen periodically, without any warning....

Jakarta, Indonesia
Reviewed 9 April 2015

Stayed for 4 nites last March. Room is spacious, with great view, clean, and free wifi. Staffs are friendly. Gym is good but its not exclusive for hotel guest. Better bring your own bottle as they only provide dispenser water with no cups to be found. Breakfast is so so.Cannot comment on location as we have driver driving us around,...

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Helpful?
Thank Yulie22
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mrs Yulie22, Thank you for staying with us during your trip to Medan and for your review of our hotel. I have taken note of your comments and look forward to welcoming you back to the hotel soon. Best Regards Gerald Moutte General Manager

Saint-Benoit, France
Reviewed 1 April 2015

What to expect : a luxury hotel: OK, it is, a business hotel : OK, it is, even with cable internet (and of course WiFi), a convenient location ? yes, somewhere not too far away from the airport train (no walking distance however). Then a decent food place, not extraordinary however, a bar with no hazzle, quiet, but very little...

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Helpful?
Thank gmgolf
Management T, JW Marriott Medan at JW Marriott Hotel Medan, responded to this review

Dear Mr / Mrs gmgolf Thank you for your review and the positive comments about the hotel with the services and facilities offered. We are glad that you enjoyed your stay with us and we are looking forward to welcoming you back to Medan and the JW Marriott. Best Regards Gerald Moutte General Manager

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Food & drink at the hotel
Jade Chinese Restaurant
Jade Chinese Restaurant
Cuisines: Chinese, Asian
Marriott Cafe
Marriott Cafe
Cuisines: Asian, International, Indonesian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The JW Marriott Medan is the first International 5-star hotel in Medan, Indonesia. Each of our 287 new guest rooms boast breathtaking views, contemporary furnishings, luxurious bedding, 37" to 42" flat-panel TV and connectivity to plug and play iPods and other personal devices. Relax with a dip in the outdoor infinity swimming pool. Stay fit with a great workout on our new state of the art fitness equipments in our health club, open 24 hours daily. ... more   less 

Additional Information about JW Marriott Hotel Medan

Address: Jl. Putri Hijau no. 10, Medan 20111, Indonesia
Region: Indonesia > Sumatra > North Sumatra > Medan
Price Range: £50 - £69 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Medan 5*
Number of rooms: 287
Reservation Options:
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Hotel Style:
#1 Business Hotel in Medan
#1 Spa Hotel in Medan
#1 Luxury Hotel in Medan
#2 Family Hotel in Medan
#5 Best Value Hotel in Medan
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Medan staff and other travellers.
11 questions
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Questions? Get answers from JW Marriott Hotel Medan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a Club Room”
keithhrobinson, 28 May 2017 | Read review
“Do not use Quan Spa, overpriced and unlicensed masseuses”
backpackmania, 16 May 2017 | Read review
“Higher floor will be better.”
  • View from my room during sunset
  • Amenitiesset in the toilet are complete but the quality is average. Not a 5 star standard IMO.
  • My room was on 22nd floor
  • Bathtub and shower are separated. look at the glass man....^^
435juliusr, 10 May 2017 | Read review
“Higher floors offer great view of city”
Dungdang, 24 Mar 2017 | Read review
“High floors, facing the city”
  • Business King Room
681veran, 20 Mar 2017 | Read review
5 of 5
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US$52* /night
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Prices are for 1 room, 2 adults
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