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Asean International Hotel Medan

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Asean International Hotel Medan
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39 Reviews from our TripAdvisor Community

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Showing 16: English reviews
Reviewed 29 June 2016 via mobile

Located in the heart of the city. This hotel currently under renovation. The basement is very dusty. The lobby also you can smell the dust everywhere. The room is cozy but very old, very quiet... They have bathtub but no standing shower in room. Very limited tv channel (mostly locals and just a few international channels) The receptionist named Sofi...

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Helpful?
Thank Aditya F
VeriSusandra, Front Office Manager at Asean International Hotel Medan, responded to this review

Dear Aditya F, Thank you for your review about your recent experience at the Asean International Hotel, your feedback is very much appreciated. And thank you for the positive comment about our staff Sofia which I believe this positive feedback will boost our staff spirit. However I am disappointed to read that you experienced some challenge during your recent stay...

Reviewed 6 May 2016 via mobile

Rooms were old and shabby, different from what is shown on the advertising. When i asked them about it, they said that the new room is still under ongoing renovation. Why bother to put up tthe pictures when you're not able to sell the room yet. Hallway were moldy, no bath mats available, air conditioner controller aren't exactly working as...

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Helpful?
1Thank Yenny W
VeriSusandra, Front Office Manager at Asean International Hotel Medan, responded to this review

Dear Yenny W, Thank you for your review about your recent experience at Asean International Hotel, your feedback is very much appreciated. I am disappointed to read that our services and facilities did not meet your expectations especially with the website picture, moldy hallway and the air-conditioner in the room, please be informed that we are currently in the progress...

Jakarta, Indonesia
Reviewed 28 March 2016 via mobile

I can say that this hotel is overrated, the front desk service is not proffesional and qualified at all. The bedsheet is stain with no bedcover at all, the aircon is not cool even if you turn it to 18 C, Forget about hot shower. The ceiling of the alley to hotel room is badly worn, some spot almost fall...

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Helpful?
Thank Delon L
Asean Internati... M, Public Relations Manager at Asean International Hotel Medan, responded to this review

Dear Our Valuable Guest, Thank you for reaching out to us and for sharing your candid review towards our customer service. Your comments are much appreciated and welcomed. I personally would like to apologize for the frustration you suffered while using our outlets and for being less satisfied. Rest assured that all your comments are duly noted and all issues...

Reviewed 10 February 2016

Hotel is run down and old. Bed covers were dirty, bath towels were near black and smelly. The hotel carpet in the hallways were stained and dirty. The shower doesn't work well. The breakfast is horrible, lack of choices , I barely ate anything.

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Helpful?
Thank Patricia R
Asean Internati... M, Public Relations Manager at Asean International Hotel Medan, responded to this review

Dear Valued Guest, Thank you for reaching out to us and for sharing your candid review towards our customer service and the quality of food at our restaurant. Your comments are much appreciated and welcomed. I personally would like to apologize for the frustration you suffered while using our outlets and for being less satisfied of our restaurant offerings. Rest...

Kuala Lumpur, Malaysia
Reviewed 14 December 2015

Does not expect much from this hotel as told by my Medan friend as it is very old hotel. It is in the town center and walking distance to some old shops & eateries. The restaurant not very large & served simple breakfast but do not hope for anything fancy. The hotel needs renovation in rooms & coffee house to...

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Helpful?
Thank HO D
Asean Internati... M, Public Relations Manager at Asean International Hotel Medan, responded to this review

Dear Valued Guest, Thank you very much for choosing Asean International Hotel Medan as your accommodation venue and for taking your precious time to share your kind review on trip advisor. I am glad you are happy with our offerings. There is nothing better than to know that our clients are satisfied with our offerings. We will look forward to...

Yogyakarta, Indonesia
Reviewed 3 June 2015 via mobile

I stay in room number 732...in the corner for 3 days there are poor breakfast at the third day the resto very crowded. ...poor pool. ...poor wifi. .....many equipment out side the room. ...but good inside

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Helpful?
Thank IsnanPakde
Pekanbaru
Reviewed 29 May 2015

I stayed for overnight with my sister at this hotel and I think this is the best hotel in Medan. They provided friendly services and the room was clean. So far, it's a recommended hotel in Medan I guess.

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Helpful?
Thank Switenana
Asean Internati... M, Public Relations Manager at Asean International Hotel Medan, responded to this review
Google Translation

Tamu Terhormat Kami, Terima kasih telah memilih Asean International Hotel Medan sebagai tempat penginapan anda dan juga telah menyempatkan waktu...

Medan
Reviewed 28 April 2015

I joined a training here for 3 days. This hotel is one of the oldest maintained hotel in Medan. The renovation rests some old touch in this hotel interior. Ok, I like the food especially the Mi Gomak. It's so Indonesia.

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Helpful?
Thank Irpanbatubara
Singapore
Reviewed 13 April 2015

This used to be a good 4star hotel in a good business location. But this trip proved to be a let down. My Club room air-condition was faulty and the room was warm and stuffy. Some improvement was made after numerous calls but it just bearable. The water pressure was inconsistent and hot/cold flow was not balanced. So, there were...

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Helpful?
Thank edmund_nicholas
Penang, Malaysia
Reviewed 3 March 2015

The lock, sound and smell of an old hotel is obvious, but, notably has its' glorious days in the pass. Nevertheless, its' convenient location, affordable rate and friendly staffs should be well appreciated. I won't mind paying a bit more if it can be renovated and transform into a 3-4 stars hotel.

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Helpful?
Thank MikeKYC

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Pool
  • Free Breakfast
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Well-placed in the shopping area of Medan city, Asean International Hotel provides a most conducive spot for you to take a break from your busy days. The hotel lies 3 km from the city center and provides accessibility to important town facilities. With its convenient location, the hotel offers easy access to the city's must-see destinations.Offering hotel guests superior services and a broad range of amenities, Asean International Hotel is committed to ensuring that your stay is as comfortable as possible. Guests of the hotel can enjoy on-site features like coffee shop, car park, family room, room service, business center.The hotel features 218 beautifully appointed guest rooms, each including television LCD/plasma screen, non smoking rooms, hair dryer, satellite/cable TV, in room safe. The hotel offers an excellent variety of recreational facilities, including jacuzzi, massage, fitness center, sauna, outdoor pool. Enjoy unparalleled services and a truly prestigious address at the Asean International Hotel. ... more   less 

Additional Information about Asean International Hotel Medan

Address: Jl. Asam no. 5, Medan 20114, Indonesia
Region: Indonesia > Sumatra > North Sumatra > Medan
Price Range: £27 - £50 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Asean International Hotel Medan 3.5*
Number of rooms: 156
Reservation Options:
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Also Known As:
Medan Best Western
Best Western Medan
Hotel Style:
#14 Spa Hotel in Medan
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Questions & Answers

Questions? Get answers from Asean International Hotel Medan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Deluxe room”
 of 5 bubbles Switenana, 28 May 2015 | Read review
“Executive Rooms”
 of 5 bubbles Mehrani78, 30 Oct 2014 | Read review
“Definitely choose a renovated room. Choose 6th floor and higher”
 of 5 bubbles RRC919, 1 May 2014 | Read review
“Choose the new renovated room”
 of 5 bubbles bimadwihastomo, 18 Feb 2014 | Read review
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