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Hilton Albany

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1,033 Reviews from our TripAdvisor Community

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Showing 1,024: English reviews
New York City, New York
Reviewed 19 October 2016

I've stayed at this hotel across the years while in Albany for business conventions. It is much cleaner and the upgrades were desperately needed. However, the conference center cannot manage meals for large groups (there were over 1000 people at our conference). The food has historically been bad and it continues to be so. The food comes to you cold...

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Helpful?
Thank RickandJackieC
David H, General Manager at Hilton Albany, responded to this review

RickandJackieC, Thanks for your review and I'm happy that we improved from your past experiences here with the CP Conference. I'm truly sorry that you were not satisfied with your banquet food as we have received high praises from other members, along with the planning team for the group. We hope to see you back again. Sincerely, David Hayes General...

New York City, New York
Reviewed 18 October 2016

I traveled alone for a weekend visit with family. The hotel is welcoming and decent. The bed was very comfortable, but the noisy mechanical system and mini-bar refrigerator was disturbing. The walls are such that I heard my neighbor at night. I requested a high floor and enjoyed the lovely sunrise and views overlooking the Hudson River and toward the...

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Thank SilverFoxNYC_11
David H, General Manager at Hilton Albany, responded to this review

SilverFoxNYC 11, Thank you for your review. I'm sorry that you found your accommodations a bit noisy. I hope that you will try us again and give us a chance to give you a four star experience. Sincerely, David Hayes General Manager

New York city
Reviewed 17 October 2016

Attended a conference here and was pleasantly surprised. The parking was easy. The room was huge and very conformable (except the heat which did not get warm enough). The amenities were nice and the food during my meeting was pretty good. All around very good Hotel.

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Thank museumgoer1
David H, General Manager at Hilton Albany, responded to this review

museumgoer1, Thank you for your kind review. I am happy you enjoyed your stay with us. We hope to see you back again soon. Sincerely, David Hayes General Manager

Framingham, Massachusetts
Reviewed 16 October 2016

Hotel stay was for business meeting. Hotel okay and walkable to restaurants in downtown Albany. Rooms were average, hotel bathrooms a bit small,and tub drained very slowly. Hotel staff friendly, and restaurant staff very attentive. Food at conference for lunch and dinner ( both buffets) was quite good.

Review collected in partnership with Hilton Hotels & Resorts
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Thank csed123
David H, General Manager at Hilton Albany, responded to this review

csed123, Thank you for your review. While we strive for at least four stars on all our reviews, I am pleased that you experienced the level of service that we hold as a standard. I am also pleased that you enjoyed our food in your conference. I hope we get to host you again soon. Sincerely, David Hayes General Manager

Northampton, United States
Reviewed 11 October 2016

We stayed at the Hilton Albany to attend a wedding (event wasn't at the hotel). The rooms were clean and comfortable. If anything the temperature was too warm, but it was unusually warm outside for the season. Front desk staff (Yvonne) was very helpful and welcoming, in particular to get in our rooms early enough to be able to change...

Review collected in partnership with Hilton Hotels & Resorts
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Thank Daniel C
David H, General Manager at Hilton Albany, responded to this review

Daniel, Thank you for the kind review. I'm very pleased that you enjoyed your stay with us. We hope to see you back again soon. Sincerely, David Hayes General Manager

New York City, New York
Reviewed 10 October 2016

No valet parking. No bellman. Food was below average. And the soft pillows kept me up all night. And lets not forget about the shower heads that are much too low. You have to bend down just to wash your hair. And skip the executive floor. They are all the same, but they make you pay more. I found out...

Review collected in partnership with Hilton Hotels & Resorts
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Thank Vincent D
David H, General Manager at Hilton Albany, responded to this review

Vincent, Thank you for your review. I'm sorry that we did not meet your standards, and hope that you come back to give us another try in the future. Safe travels. Sincerely, David Hayes General Manager

Durham, North Carolina
Reviewed 9 October 2016

The first floor public areas are spacious and attractive. My room was a good size and comfortable, although the bathroom was a bit tight. All the staff - check-in, restaurant - were friendly and helpful. The location was convenient for sightseeing downtown and getting to the Amtrak station early in the morning. A small complaint: Unlike other hotels, if you...

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Thank 12trvlgirl
David H, General Manager at Hilton Albany, responded to this review

12trvlgirl, Thank you for the kind review. I am happy that you enjoyed your stay with us. We hope to see you again soon. Sincerely, David Hayes General Manager

Brooklyn, New York
Reviewed 8 October 2016

Had a great time with my classmates! We drank waaaay too much, but they were cool about it. Great place! Cool people! Would go there again with the wife if we have to visit the governor on his turf. Albany is a lot more beautiful than I thought.

Review collected in partnership with Hilton Hotels & Resorts
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Thank 475haroldm
David H, General Manager at Hilton Albany, responded to this review

475haroldm, Thank you for the kind review. I am happy that you enjoyed your time here with your classmates. We hope to see you again soon. Sincerely, David Hayes General Manager

Colorado
Reviewed 3 October 2016

2 night stay in downtown Albany. Central to museums, restaurants, bicycle trail. The front desk staff, Tim and Cece, were exceptional!! Were eager to provide help with nearby restaurant selections and walking info to nearby museums. Great room - no issues. Would stay here again if in Albany area.

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Thank stunned_one
David H, General Manager at Hilton Albany, responded to this review

stunned_one, Thanks for the kind review. I'm very pleased you had a pleasant stay with us, and hope we see you again soon. Sincerely, David Hayes General Manager

long island, United States
Reviewed 30 September 2016

nice BUT had to pay for parking and no breakfast voucher Eggs don't cost that much nor does coffee and a Danish I would have enjoyed my stay better if those small thing were offered to me how much more is it going to cost me to stay at a hotel with added benefits????

Review collected in partnership with Hilton Hotels & Resorts
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Thank Albert R
David H, General Manager at Hilton Albany, responded to this review

Albert, Thanks for your review. I'm pleased that your stay was a pleasant one. I'm sorry that you didn't receive all the value you were looking for. I would like to point out that we do offer a great executive lounge that you can upgrade to, or have complimentary use of as an HHonors gold or diamond member, and breakfast...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Free High Speed Internet ( WiFi )
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Albany staff and other travellers.
8 questions
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1 month ago
EDMOND, United States
11 months ago
Saratoga Springs, New York

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Capital view is lovely”
L126DZlorid, 23 Apr 2017 | Read review
“High floor facing Capitol will have best views.”
kyle10014, 14 Apr 2017 | Read review
“Avoid interacting with JohnFitzgerald”
909tanishae, 23 Mar 2017 | Read review
“Ask to getaway from large party groups and bring ear plugs so you dont hear doors slam”
Greattraveler2014, 14 Nov 2016 | Read review
“Try to get rooms on the higher floors. If you're on lower floors in the hotel' rear, you'll hear the cooling system churning all night.”
RickandJackieC, 19 Oct 2016 | Read review
5 of 5