Lotte City Hotels Jeju
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Lotte City Hotels Jeju

83 Doryeong-ro, Jeju, Jeju Island 63127 South Korea
Traveller (297)
Room & Suite (45)
Dining (26)

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About

4.5
#6 of 156 hotels in Jeju
4.5 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.2 of 5 bubbles
Value
Lotte City Hotel Jeju, the highest building in Jeju, takes motifs from the best features of Jeju Island, such as Jusangjeolli, waterfalls and Dolharubang. It is an ideal hotel for both business travelers and tourists, only five minutes from Jeju International Airport by car. The hotel offers beautiful views of the Jeju city, airport runways, sea and Mt. Halla. The stylish and modern rooms, all-season spa pool, large banquet halls, and various convenience facilities will make your stay at the hotel an unforgettable experience.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Car park
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast buffet
Complimentary tea
Banquet room
Meeting rooms
Massage
24-hour security
Baggage storage
Concierge
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Room features
Air conditioning
Safe
Bottled water
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Modern
Centrally Located
Languages Spoken
English, Chinese, Japanese, Korean

Location

83 Doryeong-ro, Jeju, Jeju Island 63127 South Korea
Name/address in local language
461Reviews19Q+A29Room tips

Reviews
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Detailed Reviews
Sijia C wrote a review Jun 2020
Sydney, Australia79 contributions96 helpful votes
4.0 of 5 bubbles
We stayed here as a family for one night during early October 2019.

The hotel is in a prime location, with a lot of shops and restaurants nearby, and the Lotte Duty Free store right next door.

We stayed in a Family Twin Room (mountain view), which was average sized, but sufficient for a short stay. Parking was also complimentary for our car hired from the airport.

The rooftop pool had good city and airport views. However, it was quite windy and a bit too cool, so we didn't end up swimming there.

Front desk staff was helpful, albeit with some slight communication challenges in English, but we did not experience any issues. They also proactively helped us completed the tax refund which was very generous.

A nice short stay for our first Jeju trip last year.
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Date of stay: October 2019
3.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Room Tip: High level rooms are nice. We liked the mountain views
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from jejucity, 제너럴 매니저 at Lotte City Hotels Jeju
Responded 21 Jun 2020
Dear. Sijia22 Thank you for staying with us and sharing your experience at Lotte city hotel Jeju. We are very pleased to hear that you had a comfortable stay at this hotel. We promise your next stay with us will be absolutely pleasant. Best regards General manager Jitae Kim
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anna R wrote a review May 2024
Kyiv, Ukraine442 contributions62 helpful votes
+1
5.0 of 5 bubbles
A huge and not very new hotel. Everywhere is clean. Near the reception there is a small cafe with coffee/tea, snacks, etc.

A free shuttle bus runs from the hotel to the airport every day until 12:00. Last move at 12:00. If your flight is late in the evening/night, you will have to either leave earlier with a shuttle bus or take a paid taxi.

The staff is friendly and responsive, they will help and answer any questions if they know.

On the ground floor there is an entrance to duty-free shops, so if you need to buy something duty-free, this is the place for you, of course, if you provide your flight tickets and your international passport. Mostly there are cosmetics, but there is also jewelry and some clothes and bags.

The hotel has a swimming pool (for a fee even for residents), it is open-air, heated and there is a jacuzzi.

The hotel also has a small room where you can wash, dry and iron your clothes yourself. Washing and drying service is paid. Nearby there is an exchanger for change and the purchase of tokens for washing. There is also a machine with gel for washing clothes. Equipment for snacks and water, TV, small table and chairs.

The hotel also has a gym with exercise equipment.

Breakfast: quite varied, large, tasty and filling. The cutlery and dishes are clean. There is a wonderful view from the panoramic windows.

Room: comfortable and quite spacious. Nice view from the window. Huge comfortable bed, pillows and soft blanket, nice and warm to sleep. There is a workplace near the window. The bathroom has a bathtub, bathrobe and shower amenities. The towels are soft and pleasant.
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Date of stay: February 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
alohatripper wrote a review Nov 2022
Honolulu, Hawaii1,620 contribution783 helpful votes
4.0 of 5 bubbles
We stayed 4 nights, and the value was apparent compared to other Lotte hotels. The corner room was large compared to the Lotte Hotel Busan. The breakfast was just wonderful with custom noodle soup, dim sum, and so many other items that 4 breakfasts were not very repetitive. The staff was attentive and helpful. The concierge service is on the ground level, while the lobby is on the fourth floor. In between are floors for Duty Free store.
There aren't many relevant tourist-related shops and restos nearby. I liked Mega Coffee and Red Bean Bakery. The clerk at Paris Baguette was aloof and unhelpful. Restos outside of the hotel are at least 10 min away. The fabulous seafood buffet at Samdajeong was amazing but difficult to find (Maison Glad Hotel).
In general, we had a nice stay, and the island of Jeju is a must.
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mel7155 wrote a review Jun 2022
Singapore, Singapore1,303 contribution1,221 helpful vote
3.0 of 5 bubbles
We stayed at this hotel in Jeju island because of its central location . That was the good outcome of staying at this hotel for 4 nights as it provided a central base to visit Jeju Island .

Other then that , the hotel is considered rather basic for a 4 star hotel - they have removed free toothbrush/ tooth paste / razor blades supposedly to be more sustainable but to me, it was just cost saving as they also seem to remove some of the light bulbs in the light fixtures as well resulting in a much dinner room . Don’t think it is being sustainable but just cutting on costs. They even limited the water bottles to 2 a day and if asked for additional water bottles , they will not fulfill that request as they mentioned that each guest room only gets 2 bottles a day - and be happy with that or else !

Don’t bother ordering or including the breakfast as it is expensive and completely unworthy it with very basic dishes and fruit juices that are just cordial and coffee that only produces americano coffee .

Won’t be using this hotel should I return to Jeju as it is not a good value hotel .

As such I
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: Don’t order the expensive breakfast or even their meals . Nicer and better food outside
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Professor_Kimchi wrote a review Jul 2021
Seoul, South Korea34 contributions25 helpful votes
3.0 of 5 bubbles
The staff were polite and professional. The room was spotlessly clean. There was a small fridge inside a cupboard - did not work well. Complimentary tea/coffee the most limited I have ever seen. A couple of sachets of instant coffee

The room didn't have hot water. I wasted a couple of hours upon arrival to change rooms. The front desk were polite but simply didn't believe me at first. There was the same situation with the fridge and unacceptable tea/coffee with the new room.

There is basement parking if you have a hire car and an outside pool. However, the hotel had limited facilities. The top floor restaurant is open for breakfast for 19,000 won person ($17 USD). It was OK. Then it is only open again in the evening up to 10pm as a bar serving drinks and snack type food. There is nowhere to relax in the hotel or get a cup of coffee in the daytime.

The hotel is located in a busy urban area with nothing to see or do and traffic is congested at peak times.
I would recommend staying at one of the many hotels on the sea front in Geonip-dong area of Jeju city. Many restaurants - famous 삼겹살 pork barbecue street & Sashimi seafood street. Relaxed and comfortable for the tourist visitor.

In summary, staying at the hotel feels like you are in a business meeting. The staff were polite and the hotel is very clean. But I do not recommend staying there as a tourist. It was my choice this time to stay there and I don't think the hotel is at fault; it's just the type of hotel it is.
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Date of stay: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from noh yunsook, 제너럴 매니저 at Lotte City Hotels Jeju
Responded 20 Jul 2021
Dear. Mr_Kimchi Warm hearted greetings from Lotte City Hotel Jeju. First of all, I am grateful for your stay at our Lotte City Hotel Jeju and would like to thank you for spending your precious time to share your review. I would also like to deeply apologize for the inconveniences caused by the hot water. It would be great if we could have the opportunity to serve you better in the near future. We look forward to your next visit. Warm regards, JiTae KIM General Manager LOTTE City Hotel Jeju
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WorldTraveler639 wrote a review Jan 2020
Montreal, Canada269 contributions203 helpful votes
4.0 of 5 bubbles
The location of this hotel was great (close to the airport and a quick walk to shops) and the room was nice and big. Bed was comfortable. Bathroom amenities are great and free water bottles, tea, coffee are provided. We stayed four days and there were a few small things that were annoying (there's no good outlet near the table to plug in the kettle, there's no clock in the room, the chairs are so heavy it's impossible to move them out of the way), but all in all, everything was good.

NOTE: The pool/hot tub photos are deceiving. It looks nice and big on their website but it's actually small and rundown, and there is no place to put your towels etc. You just have to throw all your stuff on the floor. There are no chairs or loungers to sit and relax. It's like they don't expect people to actually use the pool...
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Date of stay: December 2019
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from jejucity, 제너럴 매니저 at Lotte City Hotels Jeju
Responded 22 Feb 2020
Dear. WorldTraveler639 Thank you for staying with us and sharing your experience at Lotte city hotel Jeju. We sincerely apologize for the poor service of our outdoor pool. We have shared the inconsistencies with the staff and are looking for ways to improve. Thank you again for your feedback and wish you and your family good health and happiness. Best regards Lotte City Hotel Jeju General manager Jitae Kim
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Jyunqing wrote a review Mar 2024
Singapore, Singapore263 contributions96 helpful votes
5.0 of 5 bubbles
Four nights in standard twin room. Room size is spacious. Beds are comfortable but pillows were too soft. The hotel offers discounted breakfast rate when you purchase from front desk. Hotel also provides free airport shuttle in the morning on first come first serve basis. Hotel location is pretty quiet and there are many eateries and cafes nearby.
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Date of stay: March 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LOTTE CITYHOTEL, 제너럴 매니저 at Lotte City Hotels Jeju
Responded 10 Apr 2024
Dear Guest, Thank you for taking the time to tell us how you feel about your stay. Overall, I'm glad you had a comfortable time staying with us. We will certainly share your opinion with all employees. Thank you for choosing to stay with us and we look forward to welcoming you in the near future. Have a nice day. Best regards, General Manager Lotte City Hotel Jeju
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MTay16 wrote a review Oct 2023
singapore45 contributions62 helpful votes
5.0 of 5 bubbles
Isaac kim/Kim sung han at the hotelprovided good tips on food, shopping and markets. He communicated well in English so look out for him. His excellent service made our stay enjoyable. Hotel is also in close proximity to facilities. Staff are helpful and friendly.
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Date of stay: September 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with friends
Room Tip: Corner Rooms facing the sea
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LOTTE CITYHOTEL, 제너럴 매니저 at Lotte City Hotels Jeju
Responded 1 Nov 2023
Dear Guest, Thank you for taking the time to tell us how you feel about your stay. Overall, I'm glad you had a comfortable time staying with us. We will certainly share your opinion with all employees. Thank you for choosing to stay with us and we look forward to welcoming you in the near future. Have a nice day. Best regards, General Manager Lotte City Hotel Jeju
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Abhyas K wrote a review Jun 2020
54 contributions11 helpful votes
4.0 of 5 bubbles
we were with my family for vacation in may. not far from airport. great main city located in jeju
there’s kind staff are very helpful
rooms are small but quite clean and good view.
good hotel for short trip.
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Date of stay: May 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from jejucity, 프론트 매니저 at Lotte City Hotels Jeju
Responded 24 Jun 2020
Dear. abhyask Thank you for staying with us and sharing your experience at Lotte city hotel Jeju. We are very pleased to hear that you had a comfortable stay at this hotel. We promise your next stay with us will be absolutely pleasant. Best regards General manager Jitae Kim
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
voyageur_sg wrote a review Feb 2020
Singapore3 contributions1 helpful vote
2.0 of 5 bubbles
Hotel is new. Unfortunately the staff missed daily cleaning. We had to remind the concierge for the room to be cleaned. A tad sub-par for a four-star hotel. Otherwise it would have been a comfortable stay. Location is good and free parking a bonus.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from jejucity, 프론트 매니저 at Lotte City Hotels Jeju
Responded 20 Feb 2020
Dear. Guest Warm hearted greetings from Lotte Hotel Jeju. First of all, I am grateful for your stay at our Lotte Hotel Jeju and would like to thank you for spending your precious time to share your review. We are delighted to hear that you enjoyed our hotel service and facilities. I would also like to deeply apologize for the inconveniences caused to you in terms of the cleaning status of the room that you stayed. We will reinforce training of our Housekeeping staff in order to prevent such problems from happening again. Please kindly let us know any issue that happened during the time for the improvement of our services. Lastly, once again thank you very much for your stay at our Lotte Hotel Jeju and I really look forward to seeing you again soon in the near future. Warm regards, JiTae KIM General Manager LOTTE City Hotel Jeju
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DJA99 asked a question Jan 2018
London, United Kingdom6 contributions8 helpful votes
Hi, a weird question but does the room come with an iron and ironing board?
Answer from Sooyon
Merrylands, Australia476 contributions87 helpful votes
I didn’t see it myself because I didn’t need it but I am sure that you would be able to request... emailing or calling them would be the best....
Answer from ByaheNiDewo
Makati, Philippines67 contributions72 helpful votes
First, they do not have airport pick up service. They only have a Shuttle bus 4 times a day. From Airport To Hotel : 10:00am, 12:00, 15:00, 17:00pm (at parking lot C10) From Hotel To Airport : 09:00, 11:00am, 14:00, 16:00pm If this doesn't fit your sched, taking a taxi is cheap because it's near the airport.
Answer from Nana L
212 contributions18 helpful votes
Sorry I didn't stay at that hotel at the end as I couldn't confirm if they provide the service.
soracally asked a question Sept 2016
Los Angeles, California13 contributions8 helpful votes
how far is big blue 33 dive? my husband will be diving with them while we are there.
Answer from Amy L
Hong Kong, China152 contributions49 helpful votes
Looks like jeju is in the opposite side of the island than the dive place/shop you mentioned. Maybe you can have a look at the city of Seogwipo.
MTay16 wrote a tip Oct 2023
singapore45 contributions62 helpful votes
5.0 of 5 bubbles
"Corner Rooms facing the sea "
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mel7155 wrote a tip Jun 2022
Singapore, Singapore1,303 contribution1,221 helpful vote
3.0 of 5 bubbles
"Don’t order the expensive breakfast or even their meals . Nicer and better food outside"
Read full review
Sijia C wrote a tip Jun 2020
Sydney, Australia79 contributions96 helpful votes
4.0 of 5 bubbles
"High level rooms are nice. We liked the mountain views"
Read full review
PTCC wrote a tip Jul 2018
Petaling Jaya, Malaysia285 contributions89 helpful votes
4.0 of 5 bubbles
"Face the airport"
Read full review
Felix3105 wrote a tip Oct 2017
Melbourne, Australia128 contributions59 helpful votes
4.0 of 5 bubbles
"Ocean view"
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Not the right property for you?
There are more places to choose from in the Jeju area.
PRICE RANGE
£76 - £100 (Based on Average Rates for a Standard Room)
LOCATION
South KoreaJeju IslandJeju
NUMBER OF ROOMS
262
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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LOTTE CITY HOTELS JEJU - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Lotte City Hotels Jeju
Which popular attractions are close to Lotte City Hotels Jeju?
Nearby attractions include Jeju City Traditional Five Day Market (0.7 miles), Nuwemaru Street (0.4 miles), and Jeju Dream Tower (0.5 miles).
What are some of the property amenities at Lotte City Hotels Jeju?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Lotte City Hotels Jeju?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Lotte City Hotels Jeju?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Lotte City Hotels Jeju?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Lotte City Hotels Jeju?
Conveniently located restaurants include Ollae Guksu, Yangdaegam, and Jeju Kitchen Meat Noodles.
Are there opportunities to exercise at Lotte City Hotels Jeju?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Lotte City Hotels Jeju have airport transportation?
Yes, Lotte City Hotels Jeju offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Lotte City Hotels Jeju?
Yes, dry cleaning and laundry service are offered to guests.
Does Lotte City Hotels Jeju offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Lotte City Hotels Jeju?
The staff speaks multiple languages, including English, Chinese, Japanese, and Korean.
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