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Grand Mercure Phuket Patong

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About

#12 of 405 hotels in Patong
Location
Cleanliness
Service
Value
Travellers' Choice
Grand Mercure Phuket Patong located just walking distance away from Patong's nightlife and the Andaman Sea, Grand Mercure Phuket Patong is a 314 room beach resort that includes suites and pool villas. Complimented with a bistro like restaurant, three unique meeting venues, a bar that boasts the largest beer selection in Phuket, fitness centre, spa and kids corner, the hotel represents a new generation of retreats combining natural beauty and cultural heritage.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Boating
Canoeing
Kids stay free
Secured parking
Wifi
Pool / beach towels
Swimming pool toys
Outdoor pool
Private pool
Plunge pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Swimup bar
Poolside bar
Diving
Hiking
Snorkelling
Billiards
Evening entertainment
Fishing
Table tennis
Walking tours
Water park offsite
Waterslide
Babysitting
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Light therapy
Massage
Massage chair
Neck massage
Salon
24-hour security
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Gift shop
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Air purifier
Bathrobes
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Pool view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Business
Family
Languages Spoken
English, French, Chinese, Thai
Hotel links
Special Rate:Book direct, Get more
3,340Reviews272Q+A100Room tips

Reviews
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Earlykm wrote a review 16 Apr
Chalong, Thailand2 contributions1 helpful vote
Thanks for the kindness of the Fnb manager Mr. Thep he takecare of us and im so grateful and with the entertainment Dj and the Duo band as well makes my day wonderful over all thumbs 👍 I recommend this hotel you will have your vacation perfect 🤩
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jutima Jamroennam, Guest Services / Front Office at Grand Mercure Phuket Patong
Responded today
Dear mcearlyker Many thanks for this very kind review of our property and recommending us. It is always a pleasure to note our guest satisfaction and we will surely take this opportunity to thank Mr. Thep for his professionalism and very friendly service. Please do let us know if you plan a new trip to the island shortly, we will be happy to assist you with any special arrangement you may need. with Grand regards, Guest relations team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hayley30cowden wrote a review Jul 2023
Cowdenbeath, United Kingdom14 contributions12 helpful votes
Hotel's Favourite
Visited this hotel in Feb/March 2023 with my husband, son (19) and daughter (13). We stayed in family connecting rooms and were here for 16 nights. Firstly the hotel is beautiful, looks very grand and defo worth its 5*. Our rooms were clean, spacious and had everything we could need. Our room overlooked the pool and was on the first floor. The beds/pillows were very comfortable and the air conditioning was perfect. The housekeeping staff were brilliant and always had our room spotless with fresh bedding and towels. We had more than enough space to put our clothes away. The hotel was in an ideal spot, close to the beach and restaurants, with Bangla Rd about 10-15 min walk away. Pool was fantastic with plenty of sun loungers, never had an issue getting one. It was quite shaded though so if you are a sun worshipper you might need to move your bed about, coming from Scotland we like it as we dont see very much of it. We had breakfast included, staff always found us a table so no queuing like some European hotels. The food was very nice and we always had a lovely breakfast, even my picky eater son. The kitchen closed at 10am but they didn't rush you out, just stopped making food at the live stations. On check out day we used the spa for showers and kept our going home clothes in the lockers in changing rooms. Always rate hotels on whether I would return or recommend them. On this occasion we would defo do both. We loved our time at the Grand Mercure, this is due to the wonderful staff (everyone), the food, cleanliness and location. Thank you for a wonderful family holiday.
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Date of stay: February 2023Trip type: Travelled with family
Room Tip: Difficult to find a sun lounger in sun for full day
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Jutima Jamroennam, Guest Services / Front Office at Grand Mercure Phuket Patong
Responded 18 Jul 2023
Dear Shaheen, Thank you very much for this great and detailed review. We are very pleased to see you could spare a few minutes to share your family experience and eventually convince future guests to give our Property a chance to impress. Thank you for your good words about the team, food quality, cleanliness, comfortable room and convenient location. Looking forward to welcoming back again, Sincerely, Guest relations team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Matt Turner wrote a review 12 Apr
Gold Coast, Australia2 contributions
+1
Very good service especially Nan at the club lounge and elise as manager lots of fun and happy smiles, happy to help and have a good time. Pool access rooms are awesome and well worth it. Very secure resort security is on the ball soon as you come through the gate. Awesome stay highly recommend
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jutima Jamroennam, Guest Services / Front Office at Grand Mercure Phuket Patong
Responded today
Dear Fearless67837457222 Many thanks for your wonderful feedback and recommending us. Your positive comments are very much appreciated and we are happy to know that our popular Deluxe pool access rooms and the service from our team members fully met your expectations. Please stay assured that we will share your compliment with Nan who will be surely to receive your lovely message and recognition. It was a real pleasure to host you and we are already looking forward to welcoming you back! Best regards, Guest relations team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bluecann wrote a review 11 Apr
Bangkok, Thailand126 contributions138 helpful votes
We absolutely enjoyed our stay at this hotel, within walking distance to Patong beach. It started with the warm welcome and efficient checkin. The staff apologized not being able to upgrade us as the hotel was full. But we had a comfortable room anyways - bright, with all the amenities. We were surprised later in the evening when the staff from reception invited us for their seafood buffet dinner (I guess because room upgrade was not available). We thought it was a great gesture and example of customer focus. The buffet breakfast was excellent with a wide spread for all tastes. We checked out with the same lady who had checked us in and she remembered to ask why we were leaving early as we had requested late check out! Another example of customer care and attention! Overall a great stay and thank you to the staff especially the lady at the reception, for their care and hospitality.
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jutima Jamroennam, Guest Services / Front Office at Grand Mercure Phuket Patong
Responded today
Dear Bluecann Thousand thanks for taking the time to write about your fabulous experience! There is nothing more encouraging than knowing you were fully satisfied with convenient location, the breakfast and attentive service of our dedicated team Again, thank you for the kind compliments you had given us. Should you wish to arrange anything special prior to your next visit, please do not hesitate to contact us directly. Best regards, Guest relations team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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lisa p wrote a review 8 Apr
1 contribution
Good rooms, dark with curtains closed, comfortable bed and pillows. Rooms cleaned daily. Fantastic buffet breakfast! Swim up bar is also a winner! Spa on site for the ladies and gents. Room service is great also. Concierge and bellhop make checking in and checking out easy. Also try the cake and coffee/tea in the Cafe! Gym available with Thai boxing sessions available also. Thai people are just so lovely! Evening entertainment in the craft beer lounge and U is lovely and makes amazing cocktails! Thank you, U 🙏
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip: If you need a taxi call Mr Santi. made excursions so easy. Great service and helps you plan!...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jutima Jamroennam, Guest Services / Front Office at Grand Mercure Phuket Patong
Responded 1 week ago
Dear lisapR1553SB It was a pleasure to have you at Grand Mercure Phuket Patong! We are happy to see that you thoroughly enjoyed each and every aspects of our hotel facilities. Please rest assured that we will share your compliments with our team members and will thank U on your behalf. Thank you for recommending us and we look forward to welcoming you and your family back for many more exceptional experience! with Grand Regards, Guest relations team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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manu_agarwal28 wrote a review 6 Apr
New Delhi, India25 contributions2 helpful votes
The best part of this hotel is it's location along with the staff. Very polite and humble people all around who make sure your stay is amazing. We stayed here for 5 days and had a good time. The breakfast spread is good with many options. The rooms are big enough to relax with all the amenities one can ask for. We would love to come back again.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jutima Jamroennam, Guest Services / Front Office at Grand Mercure Phuket Patong
Responded 1 week ago
Dear manu_agarwal28 Thank you very much for sharing your wonderful feedback with us! We are delighted to hear we were able to reach your expectations by providing you with our convenient location, Thai style hospitality, room size and variety of the breakfast. Should you require any arrangements prior to your next visit, please feel free to contact us directly, we will be happy to assist you. Best regards, Guest relations team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ttatulikk wrote a review 5 Apr
Tbilisi, Georgia27 contributions7 helpful votes
We are quite disappointed because its not a 5 star hotel. I would say more like 3 star hotel. The staff is friendly but: 1. Restaurant is 🤢🤮 terrible, tasteless food. 2.flies are everywhere, landing on the food. 3. You cant feel freshness or quality. Even tho we had BB, every day we had our breakfast at different restaurants outside of the hotel. If you want 5 star quality and pay attention to 5 star cleanness do not go here.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jutima Jamroennam, Guest Services / Front Office at Grand Mercure Phuket Patong
Responded 1 week ago
Dear ttatulikk Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologize that we fell short on your expectations in food quality an cleanliness. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future. Best regards, Guest relations team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rajesh M wrote a review 1 Apr
1 contribution1 helpful vote
Rooms are clean. Complimentary breakfast Food is good. Well maintained swimming pool. Refreshments are provided as complimentary which is good. Thanks to Aib, em, nueng and tak. Shuttle services available to nearby beach and mall. Will visit again
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Jutima Jamroennam, Guest Services / Front Office at Grand Mercure Phuket Patong
Responded 1 week ago
Dear 848rajeshm Many thanks for the great review of our property! Your positive comments are very much appreciated and we are happy to know that room cleanliness, the breakfast, pool area and the service from our team members fully met your expectations. We will surely thank Aib, Em, Nueng and Tak on your behalf. It was a real pleasure to host you and we are already looking forward to welcoming you back! Best regards, Guest relations team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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david w wrote a review 1 Apr
Leicester, United Kingdom2 contributions
very good stay, lovely staff. the hotel looked amazing. the hotel has got a pool and bar that's open till 8pm. very cheap buy 1 get the other one free, which was amazing. the girl that work at the bar was amazing loved her vibe. food was amazing specially breakfast
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Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jutima Jamroennam, Guest Services / Front Office at Grand Mercure Phuket Patong
Responded 1 week ago
Dear davidwF4265EI Thank you for your fantastic review of our property. We are delighted to hear that you enjoyed friendliness of our staff, the breakfast and daily happy hour at our Bounce pool bar. We strive to make each visit to our hotel a wonderful experience and your feedback reinforces this goal. We hope to welcome you back again soon! Best regards, Guest relations team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Voyager58678032427 wrote a review 1 Apr
1 contribution
Superb Hospitality. Had gala time. Accor plus membership gave us complimentary high tea meals and other discount coupons. Highly recommended hotel in Patong area. Food taste is amazing. Nice rooms and easy approach to main market and shopping malls
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jutima Jamroennam, Guest Services / Front Office at Grand Mercure Phuket Patong
Responded 2 weeks ago
Dear Voyager58678032427 Thank you so much for writing such a flattering review on your recent stay with us. We are very honored and more than happy to learn you enjoyed hospitality of our team, Accor Plus privilege, food taste, room comfort and also convenient location. Thank you for recommending us and we are looking forward to welcome you back again for more fabulous memories. Best regards, Guest relations team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£84 - £120 (Based on Average Rates for a Standard Room)
LOCATION
ThailandPhuketKathuPatong
NUMBER OF ROOMS
314
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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GRAND MERCURE PHUKET PATONG - Updated 2024 (Thailand)

Frequently Asked Questions about Grand Mercure Phuket Patong
What are some of the property amenities at Grand Mercure Phuket Patong?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Grand Mercure Phuket Patong?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Mercure Phuket Patong?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Mercure Phuket Patong?
Yes, free parking and secured parking are available to guests.
Are there opportunities to exercise at Grand Mercure Phuket Patong?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Grand Mercure Phuket Patong?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Mercure Phuket Patong offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Mercure Phuket Patong?
The staff speaks multiple languages, including English, French, Chinese, and Thai.
Is Grand Mercure Phuket Patong accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.