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Supalai Resort & Spa Phuket

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Traveller (102)
Room & Suite (35)
Pool & Beach (28)
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Overview
  • Excellent18%
  • Very good35%
  • Average30%
  • Poor12%
  • Terrible5%
Travellers talk about
“high tide”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3 Star Hotel
All hotel details
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Reviews (121)
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11 - 15 of 77 reviews
Reviewed 23 March 2016

Location in the middle of nowhere is ok for a quiet family holiday but the hotel seems geared to package tours so it's anything but quiet when a delivery of new guests pour out of the buses... Hotel is tired, down at heel, high on...More

Thank Wandawomanxxx
Response from Supalai, General Manager at Supalai Resort & Spa PhuketResponded 8 November 2016

Thank you very much for choosing our resort for your holidays, and let us know on your comments and give us a chance to improve our better services. Sincerely Yours, Chokdee, C. Supalai Management Team

Reviewed 27 December 2015

We only stayed here for one night. We wanted to catch an early ferry the next day. The staff were very friendly and although their English wasn't good we managed to arrange ferry transfers, check in and checkout with no problems and a lot of...More

Thank Julespants2014
Response from Supalai, General Manager at Supalai Resort & Spa PhuketResponded 8 November 2016

Thank you very much for choosing our resort for your holidays, and let us know on your comments and give us a chance to improve our better services. Sincerely Yours, Chokdee, C. Supalai Management Team

Reviewed 2 December 2015

Worst Hotel I've ever stayed in, in my WHOLE LIFE! I'll list the problems 1.) ONE PERSON in the whole facility can speak English 2.) WE GOT FOOD POISONED. I REPEAT WE WERE "FOOD POISONED" and was throwing up for 5 days 3.) You wont...More

1  Thank Divina F
Response from Supalai, General Manager at Supalai Resort & Spa PhuketResponded 8 November 2016

Thank you very much for choosing our resort for your holidays, and let us know on your comments and give us a chance to improve our better services. Sincerely Yours, Chokdee, C. Supalai Management Team

Reviewed 23 July 2015 via mobile

We stayed here for one night to be close to the pier. I would not recommend staying at this resort even if you are looking for privacy because once you get there it feels more like being stranded. Even though there were few guests the...More

1  Thank aprilg2009
Response from Supalai, General Manager at Supalai Resort & Spa PhuketResponded 8 November 2016

Thank you very much for choosing our resort for your holidays, and let us know on your comments and give us a chance to improve our better services. Sincerely Yours, Chokdee, C. Supalai Management Team

Reviewed 15 July 2015 via mobile

We had booked 9 days however changed down to two. The resort was very remote, we could most likely have figured that out :-), but didn't and the other guests were Chinese group teavellers most using the hotel as a place to sleep so there...More

2  Thank Vibeke S
Response from Supalai, General Manager at Supalai Resort & Spa PhuketResponded 8 November 2016

Thank you very much for choosing our resort for your holidays, and let us know on your comments and give us a chance to improve our better services. Sincerely Yours, Chokdee, C. Supalai Management Team

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Bar/Lounge
Spa
Room Service
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Laundry Service
Shuttle Bus Service
Room Service
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Babysitting
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Fitness Centre with Gym / Workout Room
Details
Price range
US$59 - US$180 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#46 Spa Hotel in Thalang District
#48 On the Beach Hotel in Thalang District
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$59 - US$180 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#46 Spa Hotel in Thalang District
#48 On the Beach Hotel in Thalang District
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (102)
Room & Suite (35)
Pool & Beach (28)
Dining (9)
Business Centre & Event Rooms (1)
Questions & Answers
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Sonnyyeow
Subject: Suspected syndicate in scamming hotel guest To Supalai Hotel Management, Please take note that to-date we have yet to receive any respond from your management with regard to the complaint form I submitted on behalf of my friend on 22nd September 2016 as attached. He expect a satisfactory explanation, action and compensation in return for the THB5,000 loss he suffered as payment threatened demanded by the impersonal cum con artist which was supported by your hotel staff and we suspect that it is a syndicate your staff teamed up with outsider. We reserved our right to make police report as we have video clips showing your staff holding the room files with our private and confidential details which he purposely went reception desk and bring it instead of bringing security guards which was what we expect. As mentioned in the complaint form, please answer us that why would your staff which was already in our room witnessed the emotional uncontrollable and dangerous transgender hitting her head herself had failed to help us vacating her and went out and come back to our room with our room file ? instead going out and come back with security personnel or to get more help to assist your room guests whom was in dangerous situation? Bringing our room files with all our passports to show to the transgender is totally not helping the situation, unacceptable and putting your room guests at more risks by exposing our particulars. Is it your hotel's policy not to put your hotel guests' safety in the first place? And shows your guests photocopy passports to outsider without your guests' consent? Please respond within two days before we cc this email to the followings parties Thailand tourism board - China embassy- China tourism- Phuket tourism- Agoda- Trivalgo- Thank you. Regards
6 October 2016|
Answer
Response from Supalai | Property representative |
Dear Sir, Thank you very much for your comments, our management concerned had replied to your email since yesterday. Best regards, Supalai Management Team
0
Votes
B3achL0v3R86
19 September 2016|
Answer
Response from Supalai | Property representative |
The hotel can arrange airport pick up transfer at below details: Private car : 700 baht per way per car from Phuket International Airport to Hotel, with maximum 3 persons. Private minibus: 900 baht per way per mini bus... More
1
Vote
Room Tips
"as it is the only hotel on the hill rooms are quiet but very old with lizards and mosquitos in it."
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"Ask for room on a higher floor with view of the bay (most have)"
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"the rooms have ANTS everywhere"
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"I think all the rooms are seaview, but the poolside villas look good."
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