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TUI SUNEO Royal Kenz

Jinene El Kantaoui, Port El Kantaoui, Hammam Sousse 4089 Tunisia
Traveller (4794)
Pool & Beach (686)
Dining (307)

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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

#6 of 28 hotels in Port El Kantaoui
Location
Cleanliness
Service
Value
With Arabic-inspired interiors, palm-fringed pools and a Tunisian eatery, this place is authentic and international in equal measure. The pools are the epicentre of the TUI SUNEO Royal Kenz Hotel. There are two outdoor ones, framed by palm trees. And when you fancy the beach, it’s less than a five-minute walk to the hotel’s private sandy stretch. Meals are taken care of by a buffet restaurant and Tunisian à la carte. It’s a short taxi ride to the centre of Port El Kantaoui and the famous Medina of Sousse.
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Property amenities
Parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Aerobics
Billiards
Children's playground
Wifi
Pool / beach towels
Infinity pool
Adult pool
Indoor pool
Outdoor pool
Heated pool
Saltwater pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Darts
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Kids club
Highchairs available
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Head massage
Massage
Salon
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Infirmary
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Telephone
Wardrobe / wardrobe
Minibar
Flatscreen TV
Bottled water
Private bathrooms
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Park View
Great View
Languages Spoken
English, French, Russian, Arabic and 1 more

Location

Jinene El Kantaoui, Port El Kantaoui, Hammam Sousse 4089 Tunisia
TUI SUNEO Royal Kenz
3715Reviews703Q+A100Room tips

Reviews
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pebbles_d wrote a review Feb 2024
birmingham22 contributions6 helpful votes
The hotel seems tired, unloved and to be honest needs a complete revamp. To Start off the drinks are woeful for an all inclusive hotel. Even the soft drinks came out of a warm bottle. Forget a cocktail as the are weak and warm. The food is ok nothing special, I lived on dry spaghetti for 3 days as I don’t eat lamb or fish. The staff are great except for the reception and you will be made to feel like an inconvenience. The room… we had a downstairs ‘quiet’ room, right by the pool with music blasting all day. The aircon the tv the phone the fridge all never worked. The beds are rock solid, the pillows are like pancakes and the patio door wouldn’t lock.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Laura Sharp wrote a review Feb 2024
Bedlington, United Kingdom10 contributions
Amazing holiday! Yes the hotel needs a small face-lift but as we were leaving they had already started. Rooms are clean and new towels every day. The staff are lovely and always speak, we travelled with 2 children and we didn't know what to expect as they are quite loud and boisterous however they were always made to feel at home and happy. If you ever get bored (unlikely) see the entertainment staff they are always willing to play some sort of game. One of the entertainment lads even learned how to play 'plonkers' with us. Uncle josef was always happy to help with trips, my daughter and I went riding on the beach the last morning. Food is lovely with a wide variety even for the kids. The spa is out of this world, we never used it but had a full tour. I would like to say a special thank you to Mr Bean, my daughter had a funny turn whilst playing games and he ran as fast as he could to get the doctor them never left our side until we got her back to the room. All in all a fabulous holiday with fabulous people!! Hopefully we will be back.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Susan W wrote a review Feb 2024
3 contributions1 helpful vote
The rep. staff and hotel were all amazing, couldnt do enough to help. if your looking for a great time and a laugh go on the camel trip with josef had a great time!! the food was out of this world with so much choice and something for everyone. the entertainment staff were amazing with lots to do through the day and always something at night be it karaoke or drag show. the rooms are cleaned everyday with fresh towels and linen and all done with a good morning and a smile. If i could rate this hotel higher i would and will definately be back. One oof the besy holidays i have had
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Dream85922 wrote a review Feb 2024
Hastings, United Kingdom4 contributions1 helpful vote
I came to this hotel 20 years ago. I wasn’t disappointed then and I certainly wasn’t disappointed this time either. Superbly clean and well run hotel. Staff are very attentive. This was a last minute winter holiday from TUI but the sun shone for us. Entertainment staff are amazing and so energetic, mix this with super friendly and it’s all a recipe for fun times. One block of the hotel is being upgraded and soon be ready to use. Will I go back a third time??? You bet, hopefully at the end of April.
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Stu M wrote a review Feb 2024
2 contributions3 helpful votes
Ok. Royal Kenz, what a fantastic holiday 14 days of laughter, The tui entertainment team Mady, Ibrahim, Mr. Bean, Katty, Speedy, & Ahmed. Where none stop and did everything to make our holiday great. The Room service was good and a special mention for Selma who cleaned our room, The restaurant staff could not do enough for us nothing was to much trouble, Sigar ( not sure about the spelling ) was 5 star as where the restaurant supervisors, the al carte was well worthwhile a visit and the bar staff brilliant. The hotel maybe a few years old but it is clean and is undergoing renovations but that does not interfere with your stay. The choice of food is a good selection, This is a hotel where you can go on holiday enjoy and feel safe.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: February out door pool cold but there is an indoor heated one.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Clarettillidie1882 wrote a review Feb 2024
Poulton Le Fylde, United Kingdom24 contributions48 helpful votes
+1
Stayed at the Royal Kenz 19th Jan to 02nd Feb 24 inclusive Could not fault our holiday at this hotel. Every member of staff throughout the hotel appeared to have a smile on their faces at all times. The hotel itself is absolutely spotlessly clean, especially the reception areas. Agreed, upstairs there does appear to be some tired areas but nothing untoward. The lifts are super efficient & never had to wait for one. Lovely seating & chill out area within the reception. Lobby bar was used regularly throughout the day & at night and all the staff were found to be professional, friendly & efficient. The American Bar, however was not for us as smoking is allowed within, but other friends we met did use it and they said it was fine. Our room (204) was perfect for us. Overlooking the pool area & a sea view. Cleaned every day. Towels changed every day even though we didn't leave our towels in the bath for changing. WiFi was fine everywhere around the hotel, in our room & by the pool & in the grounds. Never dropped during our stay . TV channels are dire. 3 News channels & Sky Arts. But who goes on holiday to watch TV??? We certainly don't. Food was fantastic throughout our stay. Normal AI fare but presented well & piping hot. Waiters are so friendly & professional. Al a carte restaurant was visited twice during our stay (open Wednesday) and we thoroughly enjoyed it on both occasions. It's nice to be served at the table plus the constant topping up of your drinks was well accepted. The animation team are the real stars of this hotel. They are a credit to the hotel & are so professional in what they do & organise on a daily basis. Too many names to mention but they know who they are and hopefully they know how much they are loved. Pool areas are kept clean & tidy at all times. Plenty of sunbeds & mattresses to go around. Water was colder than cold can be so never went in but some folk did. Don't know if they survived or not though. Indoor pool is saltwater but inside the pool area it's like a tropical rain forest. Very humid but comfortable & warm. The spa facilities are out of this world & so cheap for what's on offer. We never had a treatment but heard from others that it was fantastic, although could be a bit rough. Maybe you like it a bit rough???? The gym we did use & you have to pay 10 D per session. Fully equipped & air conditioned We planned on going to the gym every other day but only went once as we had other things to do plus we were on holiday. We booked the camel trip with Joseph who walks around the complex with his folder. Fantastic value for money & a great experience. The staff who took us on the trip were brilliant We met some fantastic people on our trip & thanks to them it made our holiday complete. So good that we've booked to return in April.
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: Tip accordingly & when you feel fit. Not a necessity or expected.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Manoj S wrote a review Feb 2024
London, United Kingdom27 contributions25 helpful votes
+1
At Royal Kenz Hotel Tunisia, from 2.2.24 to 16.2.24 Two weeks of fabulous holiday and weather. Awsome customer service from reception staff, to animation team, staff at the restaurant and bar staff. 5* service with a smile 😃. Every staff member from management to bar staff to room maids and house keeping staff are soo welcoming, smiling, attentive to the needs. Spotless clean hotel all the way from bedrooms, reception, lounge, dining area, toilets, swimming pool, indoor pool, garden area. Restaurant manager (mohamed, Raffik Ben Fradel), Animation team (Hatti, Mr. Bean), Restaurant staff Said, Hussain and every other staff from the bar, room maid, animation, management, security staff, (sorry I couldn't remember the name's of all) are absolutely brilliant and accomodating. Hotel is simply the best i have been here four times and it's simply the best hotel and service in port el kantoie. Excellent entertainment day and evening, excellent food choice and dessert. Thank you to all cheff in kitchen area and staff, absolutely excellent food choice and excellent service all around. Keep it up.
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Date of stay: February 2024Trip type: Travelled with family
Room Tip: There is always enough staff at the bar and restaurant to service your needs . Reception staff is...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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tony p wrote a review Feb 2024
3 contributions1 helpful vote
+1
Excellent hotel excellent food all hotel staff friendly nothing is to much trouble a big thank you to the management as this is a top run hotel in Tunisia heated pool great animation team we can’t find a fault very clean the staff work so hard I’d give it a four star hotel very conscious and adapted for disabled
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Excellent service from all staff a well run hotel great food heated pool all English speaking we...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Firstian wrote a review Jan 2024
Wirral, United Kingdom138 contributions50 helpful votes
+1
We loved our winter sun at Royal Kenz. The outside pools were only for polar explorers and those of us brave enough but hey it is January. The Royal Kenz has a great salt indoor pool manned by our favourite lifeguard Ahmed - definitely employee of the month. The spa is amazing and very good value we had package for 2 with 6 treatments over 2 days which totally got all of my knots out for a total of £150 amazing!! The staff are amazing all of the time. We enjoyed walks to the Marina and the overnight Sahara tour . Not to be missed. In January we had couple of cloudy days but a few sunnny days in the high 20s. Maybe the missing 5th star is that the water/tea/coffee to the room or cans of pop in the fridge are not automatic and need to be requested from the bar each day. In all a great winter hotel location which we will remember and recommend
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Date of stay: January 2024Trip type: Travelled as a couple
Room Tip: Swim shoes, maybe goose fat if you want to swim outdoors
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Joanne wrote a review Jan 2024
Doncaster, United Kingdom2 contributions2 helpful votes
+1
Had an amazing time on my holiday all the staff were friendly and welcoming nothing was too much trouble. I had a great afternoon of treatments in the spa ....highly recommend and very reasonable. The hotel was clean and a joy to visit the beach is a couple of minutes walk away with a bar and private sun loungers... There is a lovely jewellery shop on site run by Ali G in da shop..really lovely man...I bought a chain and ankle bracelet with my name in Arabic...very reasonable price.....I wouldn't hesitate to book again. Thankyou for looking after me
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Date of stay: December 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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PRICE RANGE
£61 - £76 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel royal kenz, royal kenz hotel tunisia, royal kenz port el kantaoui, royal kenz tunisia
FORMERLY KNOWN AS
Royal Kenz Hotel Thalasso & Spa
LOCATION
TunisiaSousse GovernorateHammam SoussePort El Kantaoui
NUMBER OF ROOMS
468
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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TUI SUNEO ROYAL KENZ - Updated 2024 (Tunisia/Port El Kantaoui)

Frequently Asked Questions about TUI SUNEO Royal Kenz
Which popular attractions are close to TUI SUNEO Royal Kenz?
Nearby attractions include Ali Baba Shopping Center (0.1 miles) and Karrma (0.08 miles).
What are some of the property amenities at TUI SUNEO Royal Kenz?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at TUI SUNEO Royal Kenz?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at TUI SUNEO Royal Kenz?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at TUI SUNEO Royal Kenz?
Yes, parking is available to guests.
What are some restaurants close to TUI SUNEO Royal Kenz?
Conveniently located restaurants include Hard Rock Cafe, La Formule, and Bbq Kantaoui.
Are there opportunities to exercise at TUI SUNEO Royal Kenz?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at TUI SUNEO Royal Kenz?
Yes, dry cleaning and laundry service are offered to guests.
Does TUI SUNEO Royal Kenz offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at TUI SUNEO Royal Kenz?
The staff speaks multiple languages, including English, French, German, Russian, and Arabic.
Are there any historical sites close to TUI SUNEO Royal Kenz?
Many travellers enjoy visiting Medina of Sousse (6.7 miles).