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Richmond Pamukkale Thermal Hotel

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Richmond Pamukkale Thermal Hotel
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186 Reviews from our TripAdvisor Community

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Showing 55: English reviews
Llanelli, United Kingdom
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 4 days ago NEW

Only complaint was cold 'hot' food, everything else very good to excellent, bar prices high but reflective of hotels everywhere, nice staff, good service, many thanks to all. Would recommend using the spa hot 'treatment'!

Helpful?
Thank Tony S
1 review
Reviewed 4 weeks ago

Open air and closed thermal pools fm 24 degrees C to 38 degrees C available for all seasons, specially good for large groups for any purpose. Service quality and facilities offered are satisfactory and

Helpful?
Thank Isil A
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest Thank you very much for your stay at Richmond Pamukkale Thermal Hotel and taking time to share your recent experience about your stay. We are very pleased to learn that you enjoyed your stay with us. Also thank you for your mentioning about pool. We would like to have you here as a our guest again soon. Best... More 

Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 October 2016 via mobile

Arrived with a group of 24 to view the excavation sites. The Hotel A/C was not working properly and unless you want to sweat while you sleep that would be your choice. The food was good but again A/C was not in the dining room. Make sure you drink bottled water, and if you even open the bottle in you... More 

Helpful?
3 Thank Jon V
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest Thank you very much for your stay at Richmond Pamukkale Thermal Hotel and taking time to share your recent experience about your stay. I assure you that all your feedback is taken into consideration for corrections and improvements. We would like to apoligize to the problem you have experienced with A/C, we will investigate this issue, except this... More 

Bharuch, India
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 September 2016

the hotel has nice interior,with complimentary offers like turkish bath, sauna and thermal pool but to our surprise there was no complimentary water bottle or tea/ coffee maker in the room which is atleast expected from a decent property like this even the buffet dinner was not very appealing as only beaf was severed asa non veg preparation and we... More 

Helpful?
1 Thank sheetal2707
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest First of all thank you very much for stay at Richmond Pamukkale Thermal and taking time to share your eperience with us. l would like to explain that : free water services is available in our wellness area maybe you did not see it sorry about that. We will rewiev our menü for more vegetables options. Our hotel... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 September 2016

Very good service. Staff did not speak much English but tried their best at all times. Their guest service adviser Ayla was excellent and ensured we were well looked after. We really enjoyed our trip.

Helpful?
1 Thank Margaret S
Gateshead, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 August 2016 via mobile

After wanting to visit pamukkale and hieroppolis we decided to stay 2 nights near both attractions. After reading the reviews on here we thought maybe we had made a mistake but nothing could be further from it. It was amazing. Not only is it a 5 minute drive from both places and 5 minutes either way to 2 quaint little... More 

Helpful?
1 Thank chris1631867
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest First of all thank you very much for stay at Richmond Pamukkale Thermal and taking time to share your great eperience with us. We are truly glad and honored to hear that you enjoyed your stay. It is our priority to ensure that all our guests satisfied with their stay at our property. We will be glad to... More 

Winnipeg, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 August 2016

I am writing to make you aware of the unbelievably poor service I have received at the Richmond Pamukkale Thermal Hotel. Open spa pool was not enjoyable, need maintenance, we couldn't enter Turkish bath because some other guests block the door to use the hamam for themselves. They charge for water. I have never seen anything like that in any... More 

Helpful?
Thank Aniscikli
İSMAİL A, General Manager at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest First of all thank you very much for you to choose Richmond Pamukkale Thermal and taking time to share your recent experience about your stay. I am very disappointed to hear that we failed to provide you with an excellent comfort and services that we are known, and I assure you that all your feedback is taken into... More 

Level Contributor
6 reviews
6 hotel reviews
Reviewed 23 August 2016 via mobile

Stayed 1 night at this spa hotel with family. (Kids 8 & 2 years old). Location is good , about 10mins away by car from Pamukkale. Hotel rooms are old and need to be renewed, not so comfortable. Air condition works noisy. Spa facilities, indoor pool and outside pool are OK. Dinner buffet was a disappointment . In general hotel... More 

Helpful?
Thank Bertan B
İSMAİL A, General Manager at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest Thank you very much for your stay at Richmond Pamukkale Thermal Hotel and taking time to share your recent experience about your stay. Also thank you for your mentioning about our location. We will check our dinner menu. We would like to have you here as a our guest again soon. Best Regards İsmail Aksoy More 

Madrid, Spain
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 August 2016 via mobile

I visited Pamukkale on May 2016. Richmond is probably the best option for accommodation but service and rooms are still average. If u decide to stay in this hotel definitely plan your time so u can spend one whole day in spa. There is great thermal water pool, garden and sauna.

Helpful?
Thank Marina_J264
İSMAİL A, General Manager at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest Thank you very much for your stay at Richmond Pamukkale Thermal Hotel and taking time to share your recent experience about your stay. We are very pleased to learn that you enjoyed your stay with us. Also thank you for your mentioning about pool, garden and sauna. We would like to have you here as a our guest... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 August 2016 via mobile

I've stayed at a variety of hotels across Turkey, some great and some I'd rather never see again, and, for my first time in Pamukkale, I would say the Richmond falls right in the middle... average. The facilities have a nice shine to it, but when you scratch the surface you get dirt under your fingernails. For example the rooms... More 

Helpful?
Thank Jason L
İSMAİL A, Genel Müdür at Richmond Pamukkale Thermal Hotel, responded to this review

Dear Guest Fisrt of all thank you very much for your stay at Richmond Pamukkale Thermal and taking time to shareyour recent experience about your stay. We are sorry to learn that your experience was below from your expectations. I assure you that all your feedback is taken into consideration for corrections and improvements. We would like to have you... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Richmond Pamukkale Thermal offers its guests an exclusive service with privileged comfort and superior quality of care intrinsic to the Richmond brand and a lush green atmosphere nestled in nature and Pamukkale's healthy healing waters. Located 3 km away from Pamukkale, a UNESCO World Heritage site, Richmond Pamukkale Thermal is one of the most exquisite 4-star hotels in the Karahayit region. ... more   less 

Additional Information about Richmond Pamukkale Thermal Hotel

Address: Karahayit, Pamukkale 20290, Turkey
Region: Turkey > Denizli Province > Pamukkale
Price Range: £45 - £71 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Richmond Pamukkale Thermal Hotel 5*
Number of rooms: 315
Reservation Options:
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Hotel Style:
#2 Spa Hotel in Pamukkale
#4 Luxury Hotel in Pamukkale
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Questions & Answers

Here's what travellers have asked, with answers from Richmond Pamukkale Thermal Hotel staff and other travellers.
2 questions
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Questions? Get answers from Richmond Pamukkale Thermal Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“best rooms overlook road and not pool as they are quieter.”
 of 5 bubbles V673WCmargarets, 1 Sep 2016 | Read review
“very small rooms”
 of 5 bubbles Aniscikli, 29 Aug 2016 | Read review
“3rd floor seemed to offer cooler, but still not comfortable rooms”
 of 5 bubbles devls24, 25 Jun 2016 | Read review
“Choose rooms on the ground floor with a pool/ garden view & good wifi signals.”
 of 5 bubbles , 3 Jun 2016 | Read review
“All the rooms I saw were good”
 of 5 bubbles avollans, 9 May 2016 | Read review
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