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Donbass Palace

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84 Reviews from our TripAdvisor Community

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Showing 58: English reviews
Tonsberg, Norway
Reviewed 5 November 2016

This wonderful hotel in the centre of one of the beautiful city Donetsk is one of the most luxurious hotels I've been to, and it cannot be far for being one of the best hotels in the world. The only thing I missed was the other guests, due to the difficult political situation in Eastern Ukraine and Donbass. The employees...

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Thank Norjanpoika
Monaco-Ville, Monaco
Reviewed 12 July 2015

The Donbass Palace has been the Nr. 1 luxury hotel in Ukraine for a long time (original from 19th century). Under the current war situation, the hotel tries its best to keep up its high standards. Unfortunately the price level remains high as well, although the shops and the terrace restaurant is closed, and there are only very few guests...

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3Thank TrophyCollector
Miami, Florida
Reviewed 1 October 2014

I stayed in this hotel when the pro-russians had taken over some government buildings. Having been to Ukraine several times I was surprised to find this hotel. It is par to any great hotel in any European Capital. The staff is as professional as you can imagine. The hotel is excellent and so is its food. I would surely stay...

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4Thank Alejandro Z
Palo Alto, California
Reviewed 21 July 2014

I was in Dnipropetrovsk for one week (see my review for the Grand Hotel) so after that property, coming to the Donbass Palace felt very extravagant. The hotel is not far from the airport and is conveniently located near some great restaurants. I had room service one or 2 nights and the service was relatively fast and the food was...

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1Thank Margaret R
JonasAmstad, General Manager at Donbass Palace, responded to this review

Dear Margaret R, I really appreciate your decision to write this Review. Please rest assured that all your comments will be shared with my colleagues and the staff and we will do our best to maintain the exclusive hospitality for the guests. We are looking forward to see you again at the Donbass Palace Hotel! Best regards, Jonas Amstad Hotel...

London, United Kingdom
Reviewed 31 May 2014

A 5 star hotel in aspects , staff completely bilingual , English is brilliant , no detail to small to deal with. Facilities excellent and the fastest internet of any hotel i have stayed in the world 10 mb download , 20 mb upload incredible . Have stayed here for nearly four weeks , not one complaint or issue and...

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1Thank 500Malcolm
JonasAmstad, General Manager at Donbass Palace, responded to this review

Dear 500Malcolm We would like to thank you for a very nice review on your stay at the Donbass Palace Hotel. It is a great pleasure for us that you enjoyed it! We highly appreciate that you mentioned our Internet as the fastest internet of any hotel you have stayed in the world! We always try to maintain the exclusive...

Durham, United Kingdom
Reviewed 1 May 2014 via mobile

It ws one of thw best experience I never take before. When you see really Donetsk not imagine that near the biggest coal extraction in the world there is this wonderful hotel. I'm waiting all political problems will resolved to check if it continue having the same quality. The restaurant is incredible with all kind of wines included the expensive...

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1Thank qscofr1
JonasAmstad, General Manager at Donbass Palace, responded to this review

Dear Qscofr1, We would like to thank you for your decision to write such a nice review on your stay at the Donbass Palace Hotel. It is a great pleasure for us that you enjoyed your stay in our hotel and found the restaurant to be incredible. Please rest assured that we will share your comments with all our colleagues...

Brussels, Belgium
Reviewed 19 April 2014

The Donbass Palace is a beautiful and professionally run hotel. If you´re finding yourself having to stay in the industrial city of Donetsk, this will be your oasis. Rooms are large and spacious. Staff is friendly and service is great. It probably has the fastest internet in town, and location could´t be better. Very good restaurant with unforgettable steaks. The...

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2Thank Misha B
JonasAmstad, General Manager at Donbass Palace, responded to this review

Dear Misha B, Thank you very much for your decision to write this review on your stay at the Donbass Palace Hotel! We are very glad that you found our rooms comfortable and the staff friendly and professional. Your opinion about breakfast is very important for us and it will be discussed internally. Please rest assured that we will share...

geordie
Reviewed 15 April 2014

What a brilliant hotel. Kind, caring, efficient, courteous staff. Clean airy luxury rooms. Great gym, superb food and bar. What more can you ask for? The location in the middle of town gives one a great opportunity to walk out of the front door and visit this superb town.

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1Thank victortwoone
JonasAmstad, General Manager at Donbass Palace, responded to this review

Dear Victortwoone, Thank you very much for such a nice review about Donbass Palace Hotel. We are very pleased that you enjoyed stay with us and I will pass your comments to the staff with great pleasure. We are looking forward to welcome you back soon! Best regards, Jonas Amstad Hotel Manager Donbass Palace - A Member of the Leading...

Zurich, Switzerland
Reviewed 24 March 2014

Wonderful hotel and staff. My best memory is when we came in to the hotel after a long travel during the 2012 soccer tournament. There wasn't a game in the city but we got to watch one on a large screen in the hotel, eating great pizza and drinking beer. The hotel adopts to all situations.

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1Thank Mats L
JonasAmstad, Управляющий at Donbass Palace, responded to this review

Dear Mats L, We would like to thank you for a very nice review on your stay at the Donbass Palace Hotel. It is a great pleasure for us that you enjoyed it! We always try to be flexible and to maintain the exclusive hospitality for the guests. We are looking forward to see you again at the Donbass Palace...

Manchester
Reviewed 11 March 2014

I have just spent a week at the Donbass Palace on a business trip. It was the second time we visited the hotel and returned because it is such a perfect venue for work or leisure. There’s nothing to fault it on. From Denis the bell boy – who times his arrival perfectly so as to give you a few...

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Thank emmacm
JonasAmstad, General Manager at Donbass Palace, responded to this review

Dear Emmacm, Thank you very much for your decision to write such a nice and detailed review. We are very glad that you enjoyed your stay in our hotel, and I will pass your comments to the staff with great pleasure. We are looking forward to welcoming you again to the Donbass Palace Hotel during your next visit to Donetsk....

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Free Parking
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Donbass Palace

Address: Artyoma St., 80, Donetsk 83001, Ukraine
Region: Ukraine > Donetsk Oblast > Donetsk
Price Range: £215 - £344 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Donbass Palace 5*
Number of rooms: 124
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Also Known As:
Donbass Palace Donetsk
Hotel Style:
#1 Business Hotel in Donetsk
#3 Luxury Hotel in Donetsk
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Questions & Answers

Questions? Get answers from Donbass Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I do not think you will find any rooms in this hotel below exceptional level.”
  • Curfew makes streets quiet at night. Very sad and beautiful at the same time.
 of 5 bubbles Norjanpoika, 5 Nov 2016 | Read review
“Balcony rooms on the third floor”
 of 5 bubbles 500Malcolm, 31 May 2014 | Read review
“balcony rooms looking south are great”
 of 5 bubbles victortwoone, 15 Apr 2014 | Read review
“I doubt there is a bad room in the entire hotel. Quiet, good A/C - very nice.”
 of 5 bubbles RUSSELLB83, 1 Jun 2013 | Read review
“said it above also negotiate an upgrade b4 u arrive”
 of 5 bubbles gallgbaron, 18 Mar 2013 | Read review
5 of 5
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