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Grand Hotel

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Grand Hotel
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9 Reviews from our TripAdvisor Community

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Showing 2: English reviews
London, Canada
Level Contributor
40 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 23 June 2015

Remember these points are based on the fact we were there as guests in a hotel with less than 10 people staying there and was not busy I assure you.

Pros:
- Food is excellent with terrific breakfast and dinner options.
- Beautiful new building.
- Nice big washrooms with hot water.
- Inexpensive if you know how to haggle.

Cons:
- Waiting staff is extremely slow. You will be fortunate to get even the opportunity to get a second round of drinks and the first will take a minimum 25-50 minutes to arrive.
- Internet was off for three days. After everyday hearing "Tonight it will be fixed" "Tomorrow for sure" Today we promise" we said "Have the internet running by tomorrow or we are leaving" and low and behold-internet! They said it was down because someone stole the cable supplying it which, though makes sense, does not mean they shouldn't be prepared for it.
- New towels and a new bottle of water is all the...
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Helpful?
1 Thank FFTR81
US
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 March 2011

Our family traveled Feb 2011 and did not have a good experience.

The hotel is not set up to accomodate more than a party of two. We had to move hotel rooms twice due to faulty heat and shower accomodations, and finally settled on their so-called suite so we can have some extra room as we were staying there a week. The suite still only sleep two people. We were charged an additional fee for my 9 year old daughter and they gave her a cot to sleep on that was old and uncomfortable (not a true additional rollaway bed). When we transferred to the suite, there were no pillows on the bed. Went down to the office and the hotel has no extra pillows! I had to go sneak back to the old room and take some! The suite cost $160 a night, which is absurd in this region, but we stayed since we didn't know the area well.

We also had NO HOT WATER for over 24 hours and they didn't offer us any explanation, apology, or do anything to make up for it.

The hotel is a two story...
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Helpful?
3 Thank FlyingBlindUA

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Concierge

Additional Information about Grand Hotel

Address: Per. Korolenko 6, Mariupol 87529, Ukraine
Region: Ukraine > Donetsk Oblast > Mariupol
Price Range: £14 - £22 (Based on Average Rates for a Standard Room)
Number of rooms: 45
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Questions & Answers

Questions? Get answers from Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you get one with working AC before you get the key.”
 of 5 bubbles FFTR81, 23 Jun 2015 | Read review
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