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Mercure Grand Jebel Hafeet Al Ain

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Mercure Grand Jebel Hafeet Al Ain
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890 Reviews from our TripAdvisor Community

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Showing 737: English reviews
Dubai, Dubai, United Arab Emirates
Reviewed yesterday NEW

-Location is great. view is amazing. -Service is not up to standard, taking time at the reception though the hotel is quite empty and there were at least 3 receptionists. -During night time, surrounding is very dark. -No other places to have dinner except few hotel restaurants which close early (around 10-10:30pm). There is only the outdoor one which took...

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Helpful?
Thank PPavinee
Montreal, Canada
Reviewed 2 days ago NEWvia mobile

Service at the Mercure was excellent, with the hotel staff always going out of their way to serve you. We also really loved the rooms which all had excellent views of the valley and mountain below. We're glad we selected the breakfast buffet, since there are very minimal food options at the top of the mountain. Timothy from the front...

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Helpful?
Thank omarmasood
Dubai, United Arab Emirates
Reviewed 3 days ago NEW

A very cold welcome was provided upon our arrival. The lady checking us in did not even bother to greet. Without any eye contact she gave a little information about the room and the breakfast restaurant. The Arabic café was very very slow in service. No one bothered to even provide us the menu only until the manager noticed us...

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Helpful?
Thank AdnanKausar
Dubai, United Arab Emirates
Reviewed 4 days ago NEW

The Hotel Staff were very pleasant and they had all possible information required that satisfies a customer requirement. Special Thanks to Timothy, Ibrahim and Lamiaa at the Front desk. Regards, Elvis Cardoso

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Helpful?
Thank elviscardoso
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Mr Elvis, Thank you very much for taking the time to write about your recent experience at Mercure Grand Jabel Hafeet Al Ain. It is my utmost pleasure to hear, that you had a Wonderful stay and Thank you for your kind praise about our team members. Kindly be assured that I will personally extend your message to Mr....

Dubai, United Arab Emirates
Reviewed 5 days ago NEWvia mobile

This hotel recieves alot of bashing and a good amount of unfair reviews in my opinion. I find the rates a little higher than what they should be to be honest and the dining options lacking (difficult since its on top of a mountain!) but otherwise things work. The leisure facilities are nice I quite enjoyed the mini golf and...

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Helpful?
Thank Ziad S
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Mr Ziad, We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain . It is always a pleasure to receive positive feedback. I assure, that your feedback is very important for us and I personally will share your issues with my team who will look into why we failed on this occasion....

Reviewed 1 week ago via mobile

Stayed there for one night. Hotel has great restaurants and cafes, located outside with wonderful view. Stayed there on 7th of January. The day was sunny, but it waa around 16c. Dont forget to take warm shoes!!!! Rooms are not so big, balcony very small, one person can stand there only. And wanna mention, I have order to the room...

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Helpful?
Thank Anjelika A
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Ms Anjelika, We very much appreciate your comments regarding your stay at the Mercure Grand Jebel Hafeet Al Ain Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve...

Reviewed 1 week ago via mobile

I have been visited that hotel before but now u can see there s a lot of changes smothe checking in food getting better service as well thanks for Sushanth GM of the hotel which he was asking about our stay and the feed back Heal was taken care of every one in the shisha place and pool side lamia...

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Helpful?
Thank Abdou K
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Mr Abdou, Thank you very much for that wonderful review you have made of the hotel, services and staff. We are delighted that your stay was pleasant and to your satisfaction. Mercure Grand Jebel Hafeet has always lived up to the expectations of our clients and we make sure that we offer the best of what we can and...

Dubai, United Arab Emirates
Reviewed 1 week ago

The location really is unique and views amazing. The hotel is suitably impressive too. There's lots for children of all ages to do. We all loved it. All staff were very friendly and more than happy to help with the kids.

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Helpful?
Thank agtvmarketing
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest, Thank you very much for your comment and much appreciated! We are glad that you like the facilities and services of our hotel. We look forward on your next visit and stay with us! Best Regards, General Manager Sushanth Nambiar

Luxembourg City, Luxembourg
Reviewed 2 weeks ago

Hotel up country with an excellent view in Abu Dhabi (not to be compared with city hotels and skyline view). It is located up in the mountains near Al Ain, the way itself is amazing with beautiful landscape and sights. You have an undisturbed view over Al Ain, mountains, and into eternal Empty Quarter. They have a very nice terrasse...

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Helpful?
Thank sjp749
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest, Thank you very much for that wonderful review you have made of the hotel, staff, services and facilities. We are delighted that your stay was pleasant and to your satisfaction. Mercure has always lived up to the expectations of our clients and we make sure that we offer the best of what we can. Kindly be assured that...

Reviewed 2 weeks ago

We have visited this hotel in Christmas Hoidays...Kids had a blast with loads of activities Hotel offers including Water Slides, Temperature controlled pools, Mini Golf Course and what not. Rooms were spacious and clean with picturesque view to pool. The staff was courteous and our request for late check out was happily accepted. Worth staying with goods restaurants options.

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Helpful?
Thank Pankaj V
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Mr Pankaj, Thank you very much for taking the time to write about your recent experience at Mercure Grand Jabel Hafeet Al Ain. It is my utmost pleasure to hear that you had a Wonderful stay, Also you like our facilities and Services. I am looking forward to welcoming you back in the future! Thank you again for sharing...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Grand Jebel Hafeet with 124 rooms is a unique mountain oasis resort, located at 915 m on Hafeet Mountain, just a 2hr drive from Abu Dhabi and Dubai. With refined authentic architecture reflecting the magic atmosphere of the region, the hotel offers 2 restaurants, a coffee shop and a bar with breathtaking views of the city. There are also various meeting facilities and recreational activities available such as a health club, 3 swimming pools with water slides, mini golf and a kids playground. ... more   less 

Additional Information about Mercure Grand Jebel Hafeet Al Ain

Address: Jebel Hafeet Truck Rd | PO Box 24476, Al Ain 0, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Al Ain
Price Range: £93 - £145 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Grand Jebel Hafeet Al Ain 4*
Number of rooms: 124
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Expedia, ACCOR, Booking.com and Agoda so you can book your Mercure Grand Jebel Hafeet Al Ain reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Grand Jebel Hafeet Al Ain Hotel Al Ain
Mercure Al Ain
Accor Al Ain
Mercure Grand Jebel Hafeet Al Ain Emirate Of Abu Dhabi
Hotel Style:
#7 Luxury Hotel in Al Ain
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Grand Jebel Hafeet Al Ain staff and other travellers.
7 questions
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Questions? Get answers from Mercure Grand Jebel Hafeet Al Ain staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room#407 has nice pool view”
  • View from #407
  • View from #407
 of 5 bubbles PPavinee, 20 Jan 2017 | Read review
“Executive Suite was better than the standard room”
 of 5 bubbles AdnanKausar, 18 Jan 2017 | Read review
“Take the room that faces the pool side.. Brilliant scenic view”
 of 5 bubbles elviscardoso, 17 Jan 2017 | Read review
“Pool facing Rooms are amazing”
 of 5 bubbles 924pankajv, 6 Jan 2017 | Read review
“Ask for city views and a lower floor. The balconies are smaller for the upper floors.”
 of 5 bubbles 758amyj, 3 Jan 2017 | Read review
5 of 5
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