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Hoi An
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    Mercure Hoi An

    384 reviews
    #132 of 178 Hotels in Hoi An
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    321 Cua Dai Street | Cam Chau, Hoi An 563834, Vietnam
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    Traveller (345)
    Room & Suite (103)
    Pool & Beach (64)
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    Overview
    4.0
    384 reviews
    • Excellent45%
    • Very good31%
    • Average16%
    • Poor5%
    • Terrible3%
    Travellers talk about
    “poolside suite”(7 reviews)
    “accor hotels”(3 reviews)
    “the hotel's shuttle”(3 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    4 Star Hotel
    All hotel details
    Contact Info
    321 Cua Dai Street | Cam Chau, Hoi An 563834, Vietnam See on map
    Name/address in local language
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    Reviews (384)
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    Traveller rating
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    143
    90
    38
    12
    6
    Show reviews that mention
    All reviewspoolside suiteaccor hotelsthe hotel's shuttleold townvisited this hotelnice hoteljunior suitesthe pool area was lovelyspeak english wellsmall gymreception deskpool sideshuttle servicepush bikesfree shuttle to the beachegg stationthe hotel offers
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    1 - 5 of 289 reviews
    Reviewed yesterday via mobile
    Good hotel

    We stayed here with a out picnic for staff which arranged by our company. I shared a double room with a view of swimming pool. The room is quite large and comfortable. It is located far from the center but hotel has shuttle bus to...More

    Thank SavinaSavina123
    Reviewed 3 weeks ago via mobile
    Beautiful pool

    Three of us stayed at the Mercure Hoi An Royal on 23 and 24 February 2018. Hoi An would have to be one of my favourite places in Vietnam. The Hotel staff were very obliging. Across the road was restaurants, spa for nails, feet and...More

    Thank 1Beat07
    Reviewed 20 February 2018 via mobile
    Good hotel but

    The hotel itself was okay, room was comfortable but the shower left the bathroom floor soaked as the shower screen wasn't big enough. Breakfast chef was excellent and did really good eggs, scrambled, fried and omelette. The only issue we had was with the shuttle...More

    Thank Karen L
    Response from MercureHA, General Manager at Mercure Hoi AnResponded 23 February 2018

    Dear Karen L, Thank you for sharing your experience of stay with us during Vietnamese new year period. I would like to apologize for some inconvenience about shuttle bus service, taxi was unable to book in advance due to very short distance from our hotel...More

    Reviewed 11 February 2018 via mobile
    Good location, nice pool but bathrooms need an upgrade

    This is a welcoming hotel with a lovely pool and pleasant gardens and helpful staff. It is roughly midway between Hoi An town and An Bang beach and the hotel offers a free shuttle to both in the morning. You need to make your own...More

    Thank susanlucas1950
    Response from MercureHA, General Manager at Mercure Hoi AnResponded 14 February 2018

    Dear susanlucas1950, Thank you for sharing your experience of your stay on Tripadvisor. Definitely bathroom issue is our priority to improve during our up-coming renovation this year and re-train for all the staff. We thank you for your patronage and look forward to having you...More

    Reviewed 10 February 2018 via mobile
    Mercure

    The hotel is well situated not in the heart of the city, but near the"Old town", as well as not far from the beaches. Good place to stay in HOI AN, provided one is accommodated in the "Junior Suites"; the cost of the suites being...More

    Thank Nice_FranceMichel
    Response from MercureHA, General Manager at Mercure Hoi AnResponded 13 February 2018

    Dear Nice_FranceMichel, I am delighted to read that you enjoyed your stay with Mercure Hoi An. Your invaluable comments are very important to us as it allow us to maintain standards of quality, service and comfort for Mercure Hoi An is renowned. We look forward...More

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    About
    Amenities
    Top amenities
    Pool
    Room Service
    Restaurant
    Free High Speed Internet (WiFi)
    Free Parking
    Breakfast included
    Bar/Lounge
    Spa
    Hotel Amenities
    Room Service
    Free Parking
    Breakfast included
    Shuttle Bus Service
    Airport Transportation
    Laundry Service
    Concierge
    Banquet Room
    Multilingual Staff
    Breakfast Available
    Room amenities
    Air Conditioning
    Minibar
    Things to do
    Pool
    Restaurant
    Bar/Lounge
    Spa
    Outdoor pool
    Details
    Price range
    US$837 - US$892 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #48 Luxury Hotel in Hoi An
    #83 Spa Hotel in Hoi An
    Room types
    Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
    Details
    Price range
    US$837 - US$892 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #48 Luxury Hotel in Hoi An
    #83 Spa Hotel in Hoi An
    Room types
    Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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    All photos (438) 438
    Full view
    Traveller (345)
    Room & Suite (103)
    Pool & Beach (64)
    Dining (51)
    Family and Play Areas (4)
    Business Centre & Event Rooms (1)
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    Questions & Answers
    Ask a question
    See all 8 questions
    Danielle G
    23 September 2016|
    AnswerShow all 4 answers
    Response from MercureHA | Property representative |
    local shops are around hotel within walking distance but most of them close about 8 - 9pm. The distance to the beach is about 2km.
    0
    Votes
    kazzalevi
    16 August 2016|
    AnswerShow all 4 answers
    Response from MercureHA | Property representative |
    yes, we have !!
    0
    Votes
    Linda I
    9 December 2015|
    Answer
    Response from MercureHA | Property representative |
    Hi Linda, Thank you for your question. Please be informed that train tickets vary depending on the time of your booking and also the type of your seats on the train. All train booking websites are in Vietnamese only, not... More
    0
    Votes
    123
    Room Tips
    "Choose a room facing the courtyard !"
    Read review
    "not sure why but on arrival had to pay a 2.5 vtd deposit [ £75.00 ] when settling our bill for upgrade had to..."
    Read review
    "Pool side suites are very good"
    Read review
    "Ground floor suite was lovely with easy access to pool, and lobby"
    Read review
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