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Mercure Hoi An

381 reviews
#121 of 170 Hotels in Hoi An
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Traveller (342)
Room & Suite (102)
Pool & Beach (63)
Overview
  • Excellent45%
  • Very good31%
  • Average16%
  • Poor5%
  • Terrible3%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Contact Info
Name/address in local language
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Reviews (381)Write a Review
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142
89
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All reviewspoolside suiteaccor hotelsthe hotel's shuttleold townvisited this hotelnice hoteljunior suitesthe pool area was lovelysmall gymreception deskpool sidefree shuttlepush bikesegg stationthe hotel offersa short taxi ridestandard room
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1 - 5 of 287 reviews
Reviewed 4 days ago via mobile

The hotel itself was okay, room was comfortable but the shower left the bathroom floor soaked as the shower screen wasn't big enough. Breakfast chef was excellent and did really good eggs, scrambled, fried and omelette. The only issue we had was with the shuttle...More

Thank Karen L
Reviewed 1 week ago via mobile

This is a welcoming hotel with a lovely pool and pleasant gardens and helpful staff. It is roughly midway between Hoi An town and An Bang beach and the hotel offers a free shuttle to both in the morning. You need to make your own...More

Thank susanlucas1950
Response from MercureHA, General Manager at Mercure Hoi AnResponded 1 week ago

Dear susanlucas1950, Thank you for sharing your experience of your stay on Tripadvisor. Definitely bathroom issue is our priority to improve during our up-coming renovation this year and re-train for all the staff. We thank you for your patronage and look forward to having you...More

Reviewed 1 week ago via mobile

The hotel is well situated not in the heart of the city, but near the"Old town", as well as not far from the beaches. Good place to stay in HOI AN, provided one is accommodated in the "Junior Suites"; the cost of the suites being...More

Thank Nice_FranceMichel
Response from MercureHA, General Manager at Mercure Hoi AnResponded 1 week ago

Dear Nice_FranceMichel, I am delighted to read that you enjoyed your stay with Mercure Hoi An. Your invaluable comments are very important to us as it allow us to maintain standards of quality, service and comfort for Mercure Hoi An is renowned. We look forward...More

Reviewed 3 weeks ago

Good value for money ... small rooms, but o.k. ... we first had been given a room to the outside with insufficiently sealed windows, which was not acceptable during storm and cold temperatures; therefore we changed to a room facing courtyard; this we anyway recommend...More

Thank markusaz
Response from MercureHA, General Manager at Mercure Hoi AnResponded 2 weeks ago

Dear markusaz, Thank you for staying with Mercure Hoi An and sharing your feedback of your stay. It is nice to hear that you enjoyed your room with atmosphere as well as breakfast. I hope you used our free shuttle bus service or using our...More

Reviewed 4 weeks ago via mobile

We were told that this hotel was 4-5 star. Staff were very nice, but it barely makes it to 3 star. The only nice thing about the hotel was the pool area. I would not stay there again. It’s a 5-7 minute taxi ride to...More

Thank MBMAustralia
Response from MercureHA, General Manager at Mercure Hoi AnResponded 4 weeks ago

Dear MBMAustralia, Thank you for sharing your experience on tripadvisor. It is pity to read your comment that we are unable to satisfy you as you expected. Regarding to the problem with taxi in late night, it is typical case in Asian countries however if...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Breakfast included
Bar/Lounge
Spa
Free Parking
Hotel Amenities
Room Service
Breakfast included
Shuttle Bus Service
Airport Transportation
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Free Parking
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$60 - US$78 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#47 Luxury Hotel in Hoi An
#77 Spa Hotel in Hoi An
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$60 - US$78 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#47 Luxury Hotel in Hoi An
#77 Spa Hotel in Hoi An
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (342)
Room & Suite (102)
Pool & Beach (63)
Dining (50)
Family and Play Areas (4)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Danielle G
23 September 2016|
AnswerShow all 4 answers
Response from MercureHA | Property representative |
local shops are around hotel within walking distance but most of them close about 8 - 9pm. The distance to the beach is about 2km.
0
Votes
kazzalevi
16 August 2016|
AnswerShow all 4 answers
Response from MercureHA | Property representative |
yes, we have !!
0
Votes
Linda I
9 December 2015|
Answer
Response from MercureHA | Property representative |
Hi Linda, Thank you for your question. Please be informed that train tickets vary depending on the time of your booking and also the type of your seats on the train. All train booking websites are in Vietnamese only, not... More
0
Votes
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123
Room Tips
"Choose a room facing the courtyard !"
Read review
"not sure why but on arrival had to pay a 2.5 vtd deposit [ £75.00 ] when settling our bill for upgrade had to..."
Read review
"Pool side suites are very good"
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"Ground floor suite was lovely with easy access to pool, and lobby"
Read review
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