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The hotel itself was okay, room was comfortable but the shower left the bathroom floor soaked as the shower screen wasn't big enough.
Breakfast chef was excellent and did really good eggs, scrambled, fried and omelette.
The only issue we had was with the shuttle...More
Thank Karen L
Response from MercureHA, General Manager at Mercure Hoi AnResponded 4 weeks ago
Dear Karen L,
Thank you for sharing your experience of stay with us during Vietnamese new year period.
I would like to apologize for some inconvenience about shuttle bus service, taxi was unable to book in advance due to very short distance from our hotel...More
This is a welcoming hotel with a lovely pool and pleasant gardens and helpful staff. It is roughly midway between Hoi An town and An Bang beach and the hotel offers a free shuttle to both in the morning. You need to make your own...More
Response from MercureHA, General Manager at Mercure Hoi AnResponded 14 February 2018
Thank you for sharing your experience of your stay on Tripadvisor.
Definitely bathroom issue is our priority to improve during our up-coming renovation this year and re-train for all the staff.
We thank you for your patronage and look forward to having you...More
The hotel is well situated not in the heart of the city, but near the"Old town", as well as not far from the beaches.
Good place to stay in HOI AN, provided one is accommodated in the "Junior Suites"; the cost of the suites being...More
Response from MercureHA, General Manager at Mercure Hoi AnResponded 13 February 2018
I am delighted to read that you enjoyed your stay with Mercure Hoi An.
Your invaluable comments are very important to us as it allow us to maintain standards of quality, service and comfort for Mercure Hoi An is renowned.
We look forward...More
Good value for money ... small rooms, but o.k. ... we first had been given a room to the outside with insufficiently sealed windows, which was not acceptable during storm and cold temperatures; therefore we changed to a room facing courtyard; this we anyway recommend...More
Response from MercureHA, General Manager at Mercure Hoi AnResponded 8 February 2018
Thank you for staying with Mercure Hoi An and sharing your feedback of your stay.
It is nice to hear that you enjoyed your room with atmosphere as well as breakfast.
I hope you used our free shuttle bus service or using our...More
We were told that this hotel was 4-5 star. Staff were very nice, but it barely makes it to 3 star. The only nice thing about the hotel was the pool area. I would not stay there again.
It’s a 5-7 minute taxi ride to...More
Response from MercureHA, General Manager at Mercure Hoi AnResponded 25 January 2018
Thank you for sharing your experience on tripadvisor.
It is pity to read your comment that we are unable to satisfy you as you expected.
Regarding to the problem with taxi in late night, it is typical case in Asian countries however if...More
Response from MercureHA | Property representative |
Thank you for your question. Please be informed that train tickets vary depending on the time of your booking and also the type of your seats on the train. All train booking websites are in Vietnamese only, not... More
Thank you for your question. Please be informed that train tickets vary depending on the time of your booking and also the type of your seats on the train. All train booking websites are in Vietnamese only, not English. Therefore, we suggest that you can contact your hotel in Hanoi and ask them to book the ticket to Danang for you. When you arrive here in our hotel, the concierge team can help you book the return ticket to Hanoi.
In case you need our help with booking the tickets in advance, please contact our team at +84 510 3923 777.
We hope that it helps
Looking forward to welcoming you to the hotel.
Mercure Hoi An Royal