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Mercure Hoi An Royal

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Mercure Hoi An Royal
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223 Reviews from our TripAdvisor Community

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Showing 155: English reviews
New Delhi, India
Reviewed 3 days ago NEW

it is a best hotel to live like in a house. excellent services i like this hotel very much,i will visit soon again with my family and also recommend to my friends also.. good luck hotel for new changes also

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Helpful?
Thank hamzarattu
Hoi An, Vietnam
Reviewed 1 week ago

Took the wife to the restaurant for a steak lunch yesterday and what a treat it was the service was excellent the steak cooked to perfection. The outdoor setting was a relaxing day after all the rain we've had sitting by the pool you can be sure I will be going back there again and again. Congratulations to the staff...

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Helpful?
Thank rhettkwilson
San Francisco, California
Reviewed 1 week ago via mobile

The room is functional with 2 twin beds, desk and chair, 2 extra chairs, luggage rack, mini refrigerator and a wardrobe with safe. The shower over tub is not the greatest design with only 1/3 of a glass door and designed in such a way that water runs down the side of the tub to the floor. WiFi strength was...

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Helpful?
Thank foodandwine28
EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Dear foodandwine28, Your invaluable comments are very important to us to review our facilities and services especially our free shuttle bus service. For room facilities, we are on progress of checking the details of each rooms to improve further. We would like to have an opportunities to welcome you again. Best Regards Masayuki Kobayashi

Venice, Italy
Reviewed 1 week ago

We booked the Mercure Hoian Royal from 26 dec 2016 till 01 jan 2017, direct in the official Accor Hotel site. Unfortunately from the first day we had unpleasend problems. We arrived in the Mercure Royal Hotel the 26 december and there was assigned the room 314; in the bathroom was present a strong smell of sewer gas from wastewater....

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Helpful?
Thank Cesare F
EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Dear Cesare F, It is with sincere regret that we note your dissatisfaction with our facilities and services. I will take necessary measures to investigate the issue and finding the way to improve our facilities and services. This does not in any way reflect our usual level of service and we truly hope you will give us another chance to...

Elmira, New York
Reviewed 1 week ago

Rooks are nice although our friends had to move due to a flood caused by their a/c unit. Customer service was good. Our room was noisy at night and in the AM due to street noise......plus barking dogs and crowing roosters!!

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Helpful?
Thank JohnandJaneS
EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Dear JohnandJaneS, Thank you for posting your kind review of Mercure Hoi An Royal. I apologize some inconvenience during your stay, I hope it did not effected your entire experience staying in Hoi An. All of our staff will keep improving our service and look forward welcoming you again. Best Regards Masayuki Kobayashi

Savigny-le-Temple, France
Reviewed 1 week ago via mobile

We dont like so called tourist spots (agressive, international, standardized) and this hôtel is all the contrary. Minus : breakfast average, crowded with russian tourists, repair work being done next to our bedroom. Plus : PEOPLE : kind, amiable and always at your service. Free tour in the rye fields by bike in the morning, free bikes to enjoy beach...

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Helpful?
Thank Julien F
EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Dear Julien F, Thank you for posting your kind review on tripadvisor. It is glad to know you enjoyed your stay with us and our unique services of free morning bicycle tours. And it sounds nice traveling by local train in Vietnam. I hope entire your stay in Vietnam was very memorable experience. Best Regards Masayuki Kobayashi

Abu Dhabi, United Arab Emirates
Reviewed 2 weeks ago

Certainly not up to Accor standard. Staff had absolutely no interest in assisting you, to busy checking their phones. Hotel needs update to compete. Hot water can out on the first persons shower. Pool was nice.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank sharyn1958_12
EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Dear sharyn1958_12, Thank you for staying with us during your recent visit to Hoi An. Besides lack of services and problems of hotel water, I would like to apologize we could not provide you the non-caffeine coffee during your stay, we were not able to get any after checked with our sister hotels in Hoi An and Danang as well...

Singapore
Reviewed 3 weeks ago

The staff were responsive to my inquiries prior to my trip. They are friendly, helpfuland attentive. Although it is Mercure, the pool is absolutely above average. It looks like a spa style pool, where I enjoyed the sun for half a day. Some amenities in the hotel, for example the gym, bathroom water taps need replacement. They are simply old....

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank douglasgc2005
EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Dear douglasgc2005, Thank you for posting your kind review on TripAdvisor, it is glad to know you have enjoyed your stay with us. Regarding to the payment for additional services during the stay, I guess you were a part of group or had a only debit card. For groups, it will take a time to get a credit card from...

NY, NY
Reviewed 3 weeks ago

Spent 2 nights at the Mercure as part of a Escorted Tour. We arrived in late afternoon and promptly unpacked so that we could drop off our dirty laundry across the street which could be picked up the following afternoon. We paid approximately $15 for 2 pairs of jeans, 3 pairs of long pants, 4 long sleeved shirts, 3 pairs...

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Helpful?
1Thank Dushi-NY
EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Dear Dushy-NY, Thank you for sharing your experience on tripadvisor. Your detailed comments will surely help for other travelers in Hoi An. It is still in middle of rainy season in central Vietnam around this time of the year which usually lasts until end of January. I will double check the conditions of our rental bicycles also sit down with...

Melbourne, Australia
Reviewed 3 weeks ago via mobile

The staff here are beautiful, very attentive and helpful. Stayed in a lovely room overlooking the pool. Spacious, with a couch in a separate sitting area. Breakfast was plentiful, with staff offering more. A little far out of town, but the a taxi cost about 30000dong to get into town. Roosters in the morning, were the wake up call.

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Helpful?
Thank travellinglady73
EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Dear travellinglady73, Thank you for staying with Mercure Hoi An and posting your comments. Hotel is sitting in middle of local residential area along the main street of Hoi An which you experienced in good way as you could see their daily life and bad way as roosters woke you up. I hope you enjoyed your stay with us and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located a short drive from Danang International Airport, Mercure Hoi An Royal is ideally located between Hoi An Ancient Town and Cui Dai beach. It is only minutes away from Thu Bon River, the historic Japanese Covered Bridge, and the local markets and tailors of Hoi An. For a truly memorable experience in Central Vietnam, choose between a modern hotel room or a poolside suite and pamper yourself with the most comfortable accommodation in Hoi An. ... more   less 

Additional Information about Mercure Hoi An Royal

Address: 321 Cua Dai Street | Cam Chau, Hoi An 563834, Vietnam (Formerly Hoi An Pacific Hotel & Spa)
Region: Vietnam > Quang Nam Province > Hoi An
Price Range: £44 - £57 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hoi An Royal 4*
Number of rooms: 101
Reservation Options:
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Hotel Style:
#36 Luxury Hotel in Hoi An
#56 Spa Hotel in Hoi An
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Hoi An Royal staff and other travellers.
8 questions
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Brisbane, Australia
Geelong, Australia
Tathra, Australia
5 months ago
Bristol, United Kingdom
over a year ago

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Questions? Get answers from Mercure Hoi An Royal staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Peaceful and enjoyable”
 of 5 bubbles rhettkwilson, 11 Jan 2017 | Read review
“Take advantage of the free bikes - in reasonable condition and the town is flat.”
 of 5 bubbles 29OAK, 26 Dec 2016 | Read review
“The higher the room the better, less street noise and chance of loud children or people using the pool”
 of 5 bubbles 810taylahb, 7 Dec 2016 | Read review
“Choose pool side room”
 of 5 bubbles Argyranthemum, 24 Nov 2016 | Read review
“Pool side is a little more expensive but worth it.”
  • A nice touch
 of 5 bubbles 412garrya, 29 Oct 2016 | Read review
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