The hotel has very friendly staff, specially Kid and Kate at the reception. The hotel is a tad out of the centre but still reachable on foot. The problem is the feeling of a hotel that needs some updating: - no lift and I was on the fourth floor. No one to carry my luggage when I checked in even though I was shown to my room all the way up. There is a sign stipulating that you can call the reception to have someone help you carry the luggage down when you check out but at this point, that was easier and I didn't call. The way up was a different story. - the room feels a bit empty. Something is missing in the decoration I guess. The fridge was so loud that I unplugged it. The next day, housekeeping plugged it in again. So I unplugged it again to sleep. Maybe it's time to buy a new fridge! - There were no face or hand towels in the bathroom. The lights in the bathroom weren't bright enough to shave. For women, I would think it's even harder to do their make up. - Poor Wi-Fi in the room - the chairs are too high on the terrace outside for breakfast and you can't fit your legs underneath. Buy higher tables or lower chairs! On the positive side, the room is large with a balcony. Even though there is no view really. Breakfast is good and appeals both for Westerners and Asians.…
We had a super nice stay at Hai Au Hotel! Great breakfast incl. local dishes, very short walk to the old town and the staff was super nice, especially Kidd receptionist. We can absolutely recommend it!
Nice little hotel in good location. Did not like the fact that there was no elevator. Staff was friendly but not very professional. Breakfast was disappointing. Needs a bit of a overall as it was a little run down.
Loved this hotel and the friendliness of the staff Ruby Julie and Kid. Would not hesitate to book again. Hotel had a small swimming pool breakfast was of a good standard. Rooms were clean and comfortable but the staff made our stay very welcoming
Hotel is really nice overall. Room and bathroom is clean and they take care of it every day what I could see. Personal is young and super friendly. Asked them for help regarding what ever in Hoi an. Give good recommendation for tour's if you want or a good tailor. Breakfast is pretty simple but good. Eggs are done on order according to your preference. Western and Eastern type of breakfast. There is good pool, 1-1,9 m deep. Old town is like 10 min walk from here.
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