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DoubleTree by Hilton Hotel Buffalo - Amherst

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DoubleTree by Hilton Hotel Buffalo - Amherst
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829 Reviews from our TripAdvisor Community

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Showing 829: English reviews
Akron, Ohio
Reviewed yesterday NEW

Staff is very professional and friendly. Rooms are very nice and clean. The restaurant is fine but lots of dining nearby. They have a nice reception a couple of nights a week with beer and wine. Very comfortable and safe place to stay as a single woman traveling

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank R375WYmarym
Rochester, United States
Reviewed 5 days ago NEW

We stayed in Amherst as it was a bit more reasonably priced than downtown, but still got the feel of a nicer hotel (as most DoubleTree hotels do!). It was very easy to find, and was located close to expressway so we could go downtown for dinner that evening and also get up early to head to the football game....

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Helpful?
Thank N5521RMlauraa
Judy G, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear N5521RMlauraa, We are delighted that you enjoyed your stay with us at the DoubleTree by Hilton - Buffalo/Amherst. I am sorry to hear that there were issues with the snow in the parking lot. We do contract with a plow service, and I will look into what may have occurred during your stay. We hope to see you again...

Toronto, Canada
Reviewed 1 week ago

Stayed there on News Years Eve, found the check in process to be ok . Rooms were normal for a Hilton hotel. The breakfast was less than desirable, eggs were raw..potatoes were hard and cold. Overall not best stay at a Hilton!!!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank thhp
Judy G, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear thhp, I am sorry to hear that there were issues with your breakfast on New Year's Day. Please know that I will share this information with the F & B Director, so we may look into this. I do hope that we will get the chance to serve you again in the future. Regards, Judy

Reviewed 1 week ago via mobile

Stayed at this particular Doubletree on New years day for business. The staff was wonderful, very warm and friendly. They have shuttle service to the airport which was very helpful and it was free. Loved the warm cookie you get when you check in.

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Helpful?
Thank Fred B
Judy G, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear Fred B, Thank you for choosing the DoubleTree by Hilton - Buffalo/Amherst for your accommodations on New Years Day, although I hope you were not working too hard. I will be sure to share your comments with the stay, and we hope to see you again, should you return to the area. Regards,

Sarasota, United States
Reviewed 2 weeks ago

We were here over a busy Christmas weekend. The staff was wonderful and very attentive to our needs. Everyone was really great. Our room was lovely and comfortable. We were pleasantly surprised at how much we enjoyed our stay.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank charlesr2017
Judy G, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear charlesr2017, Thank you for taking the time to review our hotel and let us know how much you enjoyed your stay here at the DoubleTree by Hilton - Buffalo/Amherst. I will be certain to pass your comments along to the staff!

Oakland, Michigan
Reviewed 2 weeks ago

Mattress itself was ok, the support structure was lacking. You can easily see the sagging with no one on it. We rolled into the middle of mattress during the night. Sore back, little sleep. Ac/heat unit is very loud. Wakes you and keeps you awake every time it cycles. Bathroom is cramped.

Review collected in partnership with DoubleTree by Hilton
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1Thank 8rocket8rocket8
Judy G, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear 8rocket8rocket8, I am sorry to hear that you experienced issues with your room here at the DoubleTree by Hilton - Buffalo/Amherst. It is through comments like yours, that we can improve our product. I am especially concerned about the issues with your bedding, as we have recently acquired new bed sets. Can you please reach out to me directly...

Watkins Glen, New York
Reviewed 2 weeks ago via mobile

This place is nice but needs some tlc, my room was clean but the bathroom had some holes in the shower area door swung into the toilet. On the good side the gentleman that checked me in was very nice and upbeat.

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Helpful?
1Thank wgfdcar19
Judy G, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear wgfdcar19, I am sorry to learn that we failed to meet your expectations during your recent stay her at the DoubleTree by Hilton - Buffalo/Amherst. I do hope you will choose to stay with us again, should your travels bring you back to the area.

Burlington, Canada
Reviewed 4 weeks ago

We have stayed at this hotel for the last 3 years when in town for a hockey tournament. The rooms are clean. Staff is very friendly. Great shuttle service as well! Would not think of staying anywhere else in Amherst!

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Helpful?
1Thank kbulloch
Markham
Reviewed 4 weeks ago

Crackling heater made it difficult to sleep all three nights that we stayed. Service desk said they would send a technician up to take a look. Heater was not fixed, we were not offered another room and we suffered another 2 nights of sleepless nights.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank P6936MHmich
Miri L, on behalf of the staff at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear P6936MHmich Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again...

Calenzano, Italy
Reviewed 4 weeks ago via mobile

Really nice hotel. Clean and comfortable. Free WiFi access. Nice the welcome with a gift. Nice the swimming pool area well mantained. Staff professional and friendly. Good the location not so far from the niagara falls.

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Helpful?
Thank marco-anni

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Near DoubleTree by Hilton Hotel Buffalo - Amherst

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel Buffalo - Amherst welcomes you with an innovative blend of contemporary design and traditional hospitality. Conveniently located just off I-290 in Amherst, NY, the hotel is between downtown Buffalo and beautiful Niagara Falls. Park your vehicle in the hotel parking lot and fly from our suburban, northeast Buffalo hotel, just 10 minutes from Buffalo International Airport. Drive less than one mile to the University of Buffalo North Campus (SUNY) and only minutes to shopping, dining, and entertainment. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Buffalo - Amherst

Address: 10 Flint Rd, Amherst, NY 14226-1047 (Formerly Hotel Indigo Buffalo Amherst)
Region: United States > New York > Amherst
Price Range: £82 - £146 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Buffalo - Amherst 3.5*
Number of rooms: 199
Reservation Options:
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Also Known As:
Hotel Indigo Amherst
Amherst Hotel Indigo
Hotel Style:
#4 Business Hotel in Amherst
#5 Family Hotel in Amherst
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Buffalo - Amherst staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel Buffalo - Amherst staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from the Lobby if you want quiet”
 of 5 bubbles 163bobt, 5 Dec 2016 | Read review
“I use the Hilton Honors app on my phone and it lets you check in and choose your room from the app.”
 of 5 bubbles Nw8517, 26 Oct 2016 | Read review
“It was quiet throughout the building, but we always request a room away from the elevators.”
 of 5 bubbles B1676PFdanr, 17 Oct 2016 | Read review
“I highly recommend signing up for HHonors to get free Wifi.”
 of 5 bubbles smummer, 10 Oct 2016 | Read review
“Rooms are pretty much the same on all sides and floors”
 of 5 bubbles RaktimRay, 21 Aug 2016 | Read review
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