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Residence Inn Buffalo Amherst

Booking.comUS$152*
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#10 of 16 Hotels in Amherst
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Residence Inn Buffalo Amherst
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247 Reviews from our TripAdvisor Community

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Showing 244: English reviews
Liverpool, New York
Reviewed 26 October 2014

We were pleased with our stay at this hotel. The front desk staff was friendly and helpful at check-in. Our room was clean and comfortable. As we had a highway-facing room , we were concerned about the possible road noise, but we were not able to hear it. The breakfast was very good and it was well-staffed with friendly employees....

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Helpful?
Thank Mary S
Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Hi Mary. Thank you for your feedback. I will surely share your comments with our staff, as well, with our internet provider. Today, we are having our Annual Pumpkin Carving Contest. We purchased pumpkins for staff volunteers, they carve their designs and we display the completed pumpkins during our Social Event, this evening. Our Guests will have the opportunity to...

Port Perry, Canada
Reviewed 25 October 2014 via mobile

This is without a doubt the most perfect hotel. The staff are impeccable, the breakfast was great. If you are travelling, particularly as a group, the penthouse loft rooms are fantastic!! This was my second time staying here, and once again it was outstanding, thank you :)

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Helpful?
Thank Richjars
Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Thank you for taking the time to write about your experience. It is truly rewarding to hear that we are moving in the right direction. The Bi-Level Loft Penthouse suites are very large. We have had our challenges, the past couple months. We have been concentrating on increasing the quality of our product and continuing to motivate our staff. It...

Cairo, Egypt
Reviewed 16 September 2014

This was hands down the worst Marriott stay we had ever had. This hotel is completely destroying the Marriott brand! The first issue is the dirtiness. I realize that people's standards of cleanliness can differ but these hotel rooms were filthy to the point of nastiness. When we checked in there was food splattered on the wall by the stove...

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Helpful?
1Thank LuvThe0penRoad
Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Thank you for your well thought out and detailed descriptions of your concerns with our hotel. It is never easy for me to be confronted with such an unfortunate experience. I understand your concerns and I apologize for you unfortunate experience. We are proud to be a Marriott hotel and we will work to eliminate these types of experiences for...

Ancaster, Canada
Reviewed 15 September 2014

Upon arrival they inform us that they dont have our reservation. I supply our printed confirmation. They go to the back room leaving me sitting for almost 1/2 hour. Ok its fine. We get our room that is inside of the outdoor baseketball hoop. Yes you guessed it..basket ball on your wall all evening. Really nice and peaceful, lol. Then...

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Helpful?
Thank AncasterOntarioguy
Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

I can understand your displeasure with your stay. I myself have a hard time relaxing and sleeping in hotels and it just makes it that much worse when disruption occurs from other guests and not to mention an uncomfortable sofa sleeper. You should have a peaceful restful stay at our hotel and the sheets should fit the bed, this I...

Cleveland, Ohio
Reviewed 18 August 2014

I was amazed at the two floor rooms one gets at this Inn. The staff was very friendly at all points of contact. t 6 Pm there is a free snack and beverage get together. Taco night was decent. The flaw was that it was supposed to be with beer and wine but the guy with the key to the...

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Helpful?
Thank Paul-A-C-62
Boston, Massachusetts
Reviewed 17 August 2014

This was our 3rd stay at a Residence Inn, and we were disappointed. The studio suite was much smaller than the previous ones we've stayed in. The kitchen table doubled as a desk (not very convenient!), and the pull-out couch had to be moved to open it, making the entire space a nightmare, because the couch was very close to...

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Helpful?
1Thank jd068
Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Thank you for your feedback and insight. It is never easy to read a review of a guest having disappointment in their stay and in their room. I have already discussed your comments with Rooms Managers and have been assured that they are inspecting under the sofas to be sure we get rid of any cleaning issues and that the...

Rochester, NY
Reviewed 10 August 2014

This is one of the older style Residence Inns - separate buildings with 4 or so suites in each. If you've been to one before you know exactly what to expect. If you're on the first floor there is a tad of noise from the room above - perhaps the reason they have you sign a "quiet policy" when you...

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Helpful?
Thank HimselfNY
Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Yes, we are one of the original style Residence Inn’s. All of our Suites have exterior entrances. The original idea came from an apartment complex and then, over the years, designs were changed to the “newer” style tower buildings, such as the Cheektowaga Residence Inn. It is true that our hotel does shine in the summer time, with several acres...

Greene, Maine
Reviewed 9 August 2014

Nice place, clean, staff is helpful. BUT, I prepaid in full for my week's long stay, checked with desk upon check out that all is good, and I did PREPAY, however three days after check out my account is charged $1067.46!! Waiting for a call back.

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Helpful?
Thank mjdance1
Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

I am familiar with this incident. I understand the severity of the situation when a guest’s payment is not correct and it is not acceptable. My sincere apologies. My understanding is that incorrect charge has been reversed. We train our front desk agents extensively on the need for accuracy, we will continue to train to avoid this type of mistake....

Reviewed 1 August 2014 via mobile

My boyfriend and I went to Niagara Falls (late July 2014) and stayed in one of the townhouse-like suites (I think they called it a penthouse on the phone). It was so very nice and really clean and comfortable - I could move in!! We will be returning to this hotel for sure!!

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Helpful?
Thank Marina G
Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

Yes, the Bi-Level Loft Suite is referred to as the Penthouse Suite. When traveling with a family or you just need some space to “Spread Your Wings and Relax”, these large Suites will definitely fulfill your needs. Thank you for your kind words. It truly is an effort, everyday, for our staff to care for the Guest, as well as,...

Bengaluru, India
Reviewed 15 July 2014

I had stayed here a couple of times - once in 2001 and then again in 2010. The first time I stayed here in 2001, I recollect it was still a pretty nice property. But it seems to have deteriorated over time. I liked the general layout - the entire area consists of several two-storied building blocks, each block having...

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Helpful?
Thank siladityar
Scott P, General Manager at Residence Inn Buffalo Amherst, responded to this review

We are always looking for feedback on the perception of our guests and I want to thank you for your sincere comments. Since 2001 the interior of the guest suites has been completed renovated twice, once in 2004 and then again in 2012, where the carpets, appliances and furniture have been replaced. In 2012, the exterior of the buildings were...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms

Additional Information about Residence Inn Buffalo Amherst

Address: 100 Maple Rd, Amherst, NY 14221-2922
Region: United States > New York > Amherst
Price Range: £103 - £180 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Buffalo Amherst 3*
Number of rooms: 112
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Also Known As:
Residence Inn Buffalo Amherst Hotel Amherst
Residence Inn Amherst
Buffalo Residence Inn
Amherst Residence Inn
Hotel Style:
#7 Family Hotel in Amherst
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Buffalo Amherst staff and other travellers.
2 questions
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over a year ago
Linden, Michigan

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Questions? Get answers from Residence Inn Buffalo Amherst staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For two beds, avoid studio (which includes bed and sofa) to double beds. Should cost more, but may be you can negotiate.”
kusemk, 22 Jan 2017 | Read review
“There are only two floors to this hotel/motel so the top floor might be quieter.”
  • Nice sitting area.
  • Kitchen area.
MLJE, 15 Nov 2016 | Read review
“Pick a room at a different hotel.”
suegaylord, 12 Oct 2016 | Read review
“Our blocks were 200 and 300 which face onto Maple. Bit noisy but convenient.”
733manjits, 30 Sep 2016 | Read review
“Buildings near the check in building are very convenient to all.”
trudyt623, 24 Aug 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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