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28/01/2018 29/01/2018
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    Hoshino Resorts KAI Matsumoto

    1-31-1 Asama Onsen, Matsumoto 390-0303, Nagano Prefecture
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    28/01/2018 29/01/2018
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    Traveller (121)
    Room & Suite (21)
    Dining (18)
    • Excellent53%
    • Very good28%
    • Average12%
    • Poor5%
    • Terrible2%
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    Public Wifi
    Free Parking
    Air Conditioning
    Multilingual Staff
    Breakfast included
    Room Service
    4.0 Star Hotel
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    28 Jan29 Jan
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (102)
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    1 - 5 of 20 reviews

    Reviewed 2 weeks ago

    We just returned from Japan on a family vacation and stayed in Matsumoto for one night. We wanted a ryokan experience for the family and stayed at the Kai Matsumoto. I would highly recommend it, but it wasn't quite what i had expected. I expected...More

    Thank GracieDog
    Response from Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI MatsumotoResponded 1 week ago

    Dear GracieDog, Thank you for taking the time to share such a great review. It was great to read your very positive comments on the service and various aspects of the product. We hope to see you again upon your next visit into Japan. Sincerely,...More

    Reviewed 9 December 2017

    I stayed here twice in November. Once for business and once with my family (wife and two kids aged 5 and 8). The service is outstanding. Everyone is friendly and helpful. The hotel is located 10 mins drive from the famous Matsumoto castle. I believe...More

    Thank SwissScrivs
    Response from Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI MatsumotoResponded 12 December 2017

    Dear SwissScrivs, Thank you for a great review! We also thank you for choosing to stay at Hoshino Resorts KAI Matsumoto twice in the same month. We are very pleased to hear that you and your family had a comfortable stay in your room and...More

    Reviewed 8 October 2017

    A beautifully appointed hotel complete with quiet sliding doors and private onsens in some rooms. Public onsens, separate for men and women are available. Delicious and plentiful set meals for dinner and breakfast are available. Private concerts (usually a pianist and/or violinist or flautist) are...More

    Thank Teresa C
    Response from Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI MatsumotoResponded 12 October 2017

    Dear Teresa C, Thank you very much for taking the time to review Hoshino Resorts KAI Matsumoto. Your comments are much appreciated and we are very happy to hear that you enjoyed the concerts. Our services strive to continue to offer a memorable ryokan experience....More

    Reviewed 22 August 2017

    We had a weekend getaway from Tokyo and wanted to experience the very best Ryokans Japan have to offer. Hoshino Resorts came highly recommended by my Japanese and non-Japanese friends and I have to say, their recommendation was beyond expectations. Consistent with the rest of...More

    Thank NCheok
    Response from Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI MatsumotoResponded 30 August 2017

    Dear NCheok, Thank you very much for staying with us at Hoshino Resorts KAI Matsumoto. I will share your great review with the rest of the team and we thrive on providing better services. We are so pleased to hear that you could have an...More

    Reviewed 8 May 2017

    An upscale onsen hotel convenient to central Matsumoto City in Nagano. There doesn't seem to be much to do in the immediate area, but it's a great place to spend the night after walking around seeing the sights in the city. The rooms are modern...More

    Thank Arnold F
    Response from Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI MatsumotoResponded 28 May 2017

    Dear Arnold F, Thank you very much for staying with us at Hoshino Resorts KAI Matsumoto, and thank you very much for taking your valuable time to place comments for us. We are so happy to hear that you had an enjoyable stay with us.I...More

    • Top amenities
    • Free Parking
    • Hotel Amenities
    • Free Parking
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Price range
    • US$451 - US$736 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Luxury Hotel in Matsumoto
    • #3 Onsen Hotel in Matsumoto
    • Number of rooms
    • 26
    • Reservation Options
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    • Location
    • Japan >
    • Chubu >
    • Nagano Prefecture >
    • Matsumoto >
    • Asama Onsen
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    Traveller (121)
    Room & Suite (21)
    Dining (18)
    Hotel & Grounds (111)
    Bathroom (2)
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    Ask a question
    Questions & Answers
    Sue r
    12 December 2015|
    Response from handbagtraveller |
    thwe site I used you could choose without or without meals The meals where about a$450 extra for 2 nights
    Room Tips
    "All rooms are great!"
    Read review
    "Rooms with private onsen if you prefer absolute privacy."
    Read review
    "There is no need for rooms with private bath as the onsen is great."
    Read review
    "A family suite is great for four - intimate and spacious"
    Read review
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