Hakodate Kokusai Hotel
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Hakodate Kokusai Hotel

Traveller (799)
Room & Suite (406)
Azalea at the Hakodate Kokusai Hotel
Dining (195)

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About

4.0
#3 of 68 hotels in Hakodate
4.2 of 5 bubbles
Location
4.1 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
4.0 of 5 bubbles
Value
Hakodate Kokusai Hotel overlooks the breathtaking Hakodate Bay. In addition to its elegantly designed features, Hakodate Kokusai Hotel is ideally located making it suitable for both business and sightseeing. Your room will be a perfect base to explore the city, as we are situated near Hakodate Mount (twenty minutes walk to the ropeway station), at a walking distance from Asaichi Morning Market, the West Ward, which is famous for its church buildings, and the Goryokaku Ward (twenty minutes by streetcar).
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Conference facilities
Banquet room
Hot spring bath
24-hour security
Baggage storage
Parking
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Vending machine
Meeting rooms
Massage
Concierge
Currency exchange
Shops
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Room features
Blackout curtains
Air purifier
Housekeeping
Safe
Iron
Electric kettle
Flatscreen TV
Bath / shower
Hair dryer
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Harbour View
Ocean View
Languages Spoken
English, Japanese

Location

5-10 Otemachi, Hakodate 040-0064 Hokkaido
Name/address in local language
897Reviews15Q+A27Room tips

Reviews
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Detailed Reviews
toddphi wrote a review Jan 2020
San Diego, California13 contributions
+1
4.0 of 5 bubbles
We stayed here for two nights over the Christmas holiday before heading out for our onsen resort at Lake Toya. It was a 10 minute walk from the train station. Rooms were much roomier than we had in Tokyo. Hotel has a nice design and it close to some interesting sights. Their breakfast buffet was awesome with a great variety of Japanese and some Western foods. Interestingly, we went to the same restaurant that evening and while the food was good the service was terrible. The waitress kept ignoring us even though I speak pretty decent Japanese (having lived in Japan for 11 years) and I’m sure I was being understood. Sometimes people in Japan can be shy and reluctant to deal with foreigners.

Despite the service issue, I’d stay here again on the assumption that the service in the restaurant was not typical of their normal service. The staff at the front desk were excellent and helpful.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ホテル 函, 支配人 at Hakodate Kokusai Hotel
Responded 19 Feb 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again soon. Sincerely,
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NorthEasternMan wrote a review Jul 2023
Pickering, United Kingdom200 contributions65 helpful votes
+1
5.0 of 5 bubbles
I stayed here as part of a group of 18 travellers. The hotel was modern and clean and the room was comfortable if a little quirky to Western eyes! My friend is gluten intolerant and there were no nearby GF restaurants so we plumped for the hotel's own restaurant and their £40 a head set meal. The waiter spoke good English and was able to modify the options to give a really good meal, artistically presented and fantastic quality. I tried the onsen, which was good, if busy, and the glass panels outside were rather steamed up to see the view at night! Breakfast was comprehensive and the hotel is a short walk from the historic warehouse/Quay area. A really enjoyable one night stay.
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Date of stay: April 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 函館国際 ホテル, 支配人 at Hakodate Kokusai Hotel
Responded 14 Aug 2023
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again soon. Sincerely,
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WBS wrote a review Dec 2023
Singapore, Singapore18 contributions17 helpful votes
5.0 of 5 bubbles
Room is clean and spacious. The breakfast is amazing! Wide selection of food- ramen & beef slices were cooked on the spot. The sashimi was very fresh- free flow of ikura. Creamy desserts. For breakfast, the queue gets long v fast. May wish to wake up early to avoid the queue.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 函館国際 ホテル, 支配人 at Hakodate Kokusai Hotel
Responded 13 Dec 2023
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again soon. Sincerely, Hakodate Kokusai Hotel
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Lingyun S wrote a review Jan 2023
1 contribution
1.0 of 5 bubbles
There are plenty of hotels with similarly convenient location, stay away from Kokusai as the staff are not trained to even attempt to serve customers basic needs such as making a reservation at the hotel restaurants.
We are in the third night of our stay and each night, the front desk does not offer any assistance to help book dinner despite our pleas and the restaurant kept saying close (which is actually full at the moment) and also do not bother to inform us to come back later. In fact there responses are jaw dropping lack of care for guest dining that makes me think they have family running the 7/11 across the street.
For a hotel of this scale and price point, this breakdown in service mindset training definitely reflects the attitude from the top ie old style managers sitting behind desk and pushing responsibilities to their staffs.
Avoid if possible or just stay 1 night!
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 函館国際 ホテル, 支配人 at Hakodate Kokusai Hotel
Responded 11 Feb 2023
Thank you for staying at Hakodate Kokusai Hotel. Please accept my sincere apologies for not being able to meet your expectations regarding the dinner during your stay. I am ashamed of the lack of hospitality. I would like to focus on employee education and improve it again. I am very sorry.
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Kate Y wrote a review Jul 2023
1 contribution
1.0 of 5 bubbles
Extreme disappointment at the service of one of your staff - Ms Yu. who checked me in during my stay on 14-15 July 2023. She said that my booking to which I paid 14,900円 was not valid as I am a foreigner, and told me that this booking had to be cancelled and refunded and I had to pay 17,900円 for my stay. She repeatedly reassured me that I would get a refund for 14,900円 by 2 weeks back into my card automatically and that I did not have to chase for this. However, no such thing has happened. I am very upset that I have not gotten a refund up till today and that your staff is completely unreliable with her words. I would like a thorough investigation into this matter.
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Date of stay: July 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 函館国際 ホテル, 支配人 at Hakodate Kokusai Hotel
Responded 14 Aug 2023
Thank you for staying with us. First of all, your reservation was JAPAN Nationwide Travel Supported plan, so you can't use this one becouse you are a foreigner. Therefore, our stuff booked new reservation for you,and she cancelld your first reservation. But the first reservation was already paid by your credit card, so we anticipate that the refunding from the credit card company may be late as she said. There's nothing we can do for you about this matter becouse this ploblem is just you between the credit card company. We are sorry but please wait for refund from the company. Thank you.
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missjojo2018 wrote a review Dec 2022
Sydney, Australia279 contributions12 helpful votes
4.0 of 5 bubbles
The room is clean and comfortable with complete in room amenities. Really appreciate the provision of connectors to charge our different gadgets (mobile phone, wifi router, power bank). The hotel is also conveniently located and easily walkable to the waterfront for dining and shopping. The buffet breakfast is really good and offers a variety of dishes. Would stay here again next time we visit Hakodate.
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Date of stay: December 2022
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 函館国際 ホテル, 支配人 at Hakodate Kokusai Hotel
Responded 11 Feb 2023
Dear gest. Thank you for staying at Hakodate Kokusai Hotel. Thank you for taking time out of your busy schedule to provide us with your feedback. We are glad that you enjoyed your stay at our hotel. I am very happy. If you come to Hakodate again, please stay at our hotel. I am very happy. We are looking forward to seeing you again. Hakodate International Hotel
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Paul7878 wrote a review Jul 2023
San Francisco, California381 contributions107 helpful votes
+1
4.0 of 5 bubbles
The hotel was excellent. The staff didn’t speak much English but enough was known to get through check-in and check-out. This is a western style hotel and facilities appeared top notch. The hotel had enough space for conferences, meetings, and weddings. I didn’t try the restaurants, but they were not empty like other hotel restaurants in the middle of the day. I think that's a good sign. The location is about midpoint between the JR station and the wharf/warehouse area. The morning market is located in between the station and the hotel and provided good breakfast opportunities (if you like a seafood breakfast).

My room was clean and had a view of Mount Hakodate. My room was the same size as American hotel rooms and very large when compared to Japanese standards. I guess being in Hokkaidou really makes a difference. Overall, I enjoyed my stay at this hotel.
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Date of stay: April 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 函館国際 ホテル, 支配人 at Hakodate Kokusai Hotel
Responded 8 Jul 2023
Thank you for staying at Hakodate Kokusai Hotel. It seems that you had a comfortable stay in Hakodate. We are very happy to hear that. If you have a chance to visit Hakodate again, We are very happy to have you stay with us. All the staff are waiting for you.
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乃芸黃 wrote a review Jan 2020
Yanaka, Japan16 contributions
5.0 of 5 bubbles
我們家在此住了5天。很棒的住房選擇,房內空間還算是不會擠,有沙發,有二台電視!離燒烤和牛店很近,附近有活的帝王蟹,旁邊還有7-11,Our family stay here for 5 days. It is really a good choice for a family trip. The whole city serves premium seafood and beef. Convenient transportation to every corner of the city. We definitely will come back again.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ホテル 函, 支配人 at Hakodate Kokusai Hotel
Responded 19 Feb 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. We hope to see you again very soon. Sincerely,
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
oribie wrote a review Oct 2023
Cambridge, United Kingdom849 contributions343 helpful votes
4.0 of 5 bubbles
10 minutes walk to the main station and 20 mins to the ropeway, this hotel is comfortable, clean and nicely refurbished. Our room was relatively big however the layout was not practical with the bed in the middle facing the window, it's a nice idea but there was no space for opening suitcases and very little storage space for clothes, the bathroom too was nice but no space to put things. The Onsen looks good but is very shallow.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 函館国際 ホテル, 支配人 at Hakodate Kokusai Hotel
Responded 13 Oct 2023
Thank you for staying at HAKODATE KOKUSAI HOTEL. We appreciate you taking the time to write to us. We sincerely appreciate your warm compliments. Also we are very glad that you seem enjoy Hakodate city. Your kinds words are great to hear and further encouragement to make every stay a great one. We hope we can serve you again at our hotel in the near future. HAKODATE KOKUSAI HOTEL Reception
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Jenferlau wrote a review Jan 2020
North Sydney, Australia51 contributions65 helpful votes
4.0 of 5 bubbles
This hotel has everything you need. It is located near major sightseeing spots. It has an Onsen. It has great breakfast buffet. Rooms are very clean. We were in the west wing which is a bit dated but our room has amazing view. The main building just got renovated so rooms are better.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ホテル 函, 支配人 at Hakodate Kokusai Hotel
Responded 19 Feb 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again soon. Sincerely,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Melwsy asked a question Aug 2019
Singapore, Singapore69 contributions31 helpful votes
Is the entire hotel refurbed now?
Answer from Storyteller297665
Vancouver, Canada22 contributions30 helpful votes
No, the wing we stayed in had not been refurbished. The worst thing was the very dirty state of the carpets. This problem should have been easy to solve.
Answer from Denise B
Lismore, Australia19 contributions21 helpful votes
I’m sure parking is free. There are lots of streets for parking around the hotel. I really don’t know about ‘onsen’. I would try a more traditional in for onsen.
Edna_Mode_And_Guest asked a question Nov 2017
Penang14 contributions4 helpful votes
Do you have a carpark in this hotel?
Answer from Peter K
Griffith, Australia469 contributions206 helpful votes
Yes there is car parking available
Answer from Briony H
Hobart, Australia19 contributions23 helpful votes
yes, you can organise billing for the breakfast at the desk of the restaurant
MattSFO asked a question Jun 2016
San Francisco, California8 contributions2 helpful votes
What's the best way to get to the hotel from Hakodate Airport?
Answer from XR L
Singapore, Singapore38 contributions12 helpful votes
There's an airport bus which stops in front of the hotel . Just ask the transport counter at the airport
Emily wrote a tip Jul 2019
Singapore, Singapore111 contributions39 helpful votes
5.0 of 5 bubbles
"Main Tower was newly constructed in Dec 2018. East Wing is the oldest, but it has been renovated and re-opened in Sep 2018."
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suzan4379 wrote a tip May 2019
Toronto, Canada8 contributions1 helpful vote
5.0 of 5 bubbles
"Great location near lots of tourist attractions and the Morning Fish Market."
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DrJayMic wrote a tip May 2018
Tokyo, Japan667 contributions137 helpful votes
3.0 of 5 bubbles
"A room faced to Hakodate Bay"
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Peter K wrote a tip Jul 2017
Griffith, Australia469 contributions206 helpful votes
3.0 of 5 bubbles
"Ask for a room facing the ocean"
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James V wrote a tip Jul 2017
T68 contributions41 helpful votes
3.0 of 5 bubbles
"Best to face the bayside"
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Not the right property for you?
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PRICE RANGE
£68 - £113 (Based on Average Rates for a Standard Room)
LOCATION
JapanHokkaidoHakodate
NUMBER OF ROOMS
435
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HAKODATE KOKUSAI HOTEL - Updated 2024 Prices, Reviews, and Photos

Frequently Asked Questions about Hakodate Kokusai Hotel
Which popular attractions are close to Hakodate Kokusai Hotel?
Nearby attractions include Hakodate Morning Market (0.3 miles), Hakodate Seikan Renrakusen Memorial Museum Mashumaru (0.3 miles), and Ekini Market (0.3 miles).
What are some of the property amenities at Hakodate Kokusai Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Hakodate Kokusai Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hakodate Kokusai Hotel?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to Hakodate Kokusai Hotel?
Conveniently located restaurants include Uni Murakami Hakodate Honten, Lucky Pierrot Hakodate Ekimae, and Hakodate Kaisenryori Kaikobo.
Is Hakodate Kokusai Hotel located near the city centre?
Yes, it is 0.5 miles away from the centre of Hakodate.
Are any cleaning services offered at Hakodate Kokusai Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Hakodate Kokusai Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hakodate Kokusai Hotel?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to Hakodate Kokusai Hotel?
Many travellers enjoy visiting Goryokaku Park (2.5 miles), The Old Public Hall of Hakodate Ward (0.8 miles), and Kyu Soma-tei (0.7 miles).
Does Hakodate Kokusai Hotel have any great views?
Yes, guests often enjoy the harbour view available here.
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