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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#3 of 67 hotels in Otaru
Location
Cleanliness
Service
Value
Travellers' Choice
International hotel, Grand Park Otaru located on the bay area in Otaru. With this strategic location easily accessible to Yacht Harbour in Otaru Marina, offering magnificent view of Ishikari Bay, the Hotel provides a special moment away from routine and gracious resort life.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Conference facilities
Banquet room
Massage chair
24-hour security
Baggage storage
Car park
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Kids' meals
Snack bar
Wine / champagne
Vending machine
Meeting rooms
Chapel / shrine
Concierge
Currency exchange
Executive lounge access
Shops
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air purifier
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Interconnected rooms available
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Landmark view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Great View
Languages Spoken
English, Chinese, Japanese
Location
77Somewhat walkable
Grade: 77 out of 100
42Restaurantswithin 0.3 miles
11Attractionswithin 0.3 miles
11-3 Chikko, Otaru 047-0008 Hokkaido
Name/address in local language
E-mail hotel
Getting there
Car HireSee all Otaru car hire
1300Reviews21Q+A81Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Although the facilities of the hotel are quite old, the service and kindness of the staff are exceeded by the most of other hotels. Unfortunately all the restaurants are closed now but there are plenty of other options within the shopping center attached to the hotel.
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favourite
Stayed only one night during our honeymoon trip in Hokkaido and this was by far the most thoughtful and considerate hotel of our trip! For starters the staff enlightened our day, the lady who took care of us upon our arrival was extremely nice and she brought a surprise cake for our honeymoon! Nice intention. The room was spacious and the view gorgeous. Extremely clean. Thank you all (and specially this lady at the front desk).
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Date of stay: February 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from GrandParkOtaru GuestService, お客様サービス / フロント オフィス at Grand Park Otaru
Responded 21 Feb 2022
Thank you so much for your wonderful feedback. We are very pleased to read that your memorable stay was comfortable and we thank you very much for your warm compliments about our staff. We look forward to welcoming you back sooner. Once again thank you again. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It is a dated hotel in a dated mall, which is located slightly out of the central area of the city. The check-in process was slow and the scowl given by the receptionist manager when I laughed at the fact that he said no room-cleaning service will be provided except for a change of towels officially made this the worst check-in process for hotels in Japan which I have experienced. On the plus side - the room is spacious and having a mall beside the hotel is convenient. Parking is very expensive at ¥1650 vs ¥1000 at Hakodate a few days ago. Overall, I would not stay again.
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from GrandParkOtaru GuestService, お客様サービス / フロント オフィス at Grand Park Otaru
Responded 16 Aug 2023
Thank you for choosing Grand Park Otaru. We are very sorry that we could not provide you with a pleasant stay despite choosing our hotel. We are always striving to provide you with a more satisfactory stay experience, and we are very sorry that we could not meet your expectations this time. We take your comments very seriously and will work to make improvements and prevent a reccurrence. Thank you very much for taking the time out of your busy schedule to provide us with your feedback. Although there are still some areas in which we are not perfect yet, we will continue to bring forth our efforts to make our hotel even better to satisfy our guests. Thank you very much for your valuable feedback. Grand Park Otaru Guest Service Masaki Kunizuka
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’ve just finished a night at the Grand Park Otaru due to a blizzard hitting Hokkaido the past three days. Most hotel rooms outside Sapporo and Niseko will be tiny boxes. My room here in Otaru is a very spacious twin. I have a mountain view on the 12th floor and the room is warm and comfortable. Very little noise from other guests. The bathroom has an actual tub, as opposed to the unit bath found all over Japan. The bed is comfortable. Easily this room could accommodate two people, or a small family. The lobby of this hotel is beautiful and there is an entrance into the attached Wing Bay shopping center, where there are plenty of restaurants and a supermarket. Sakaemachi is five minutes by car away, or a 15 minute walk. Everything you need for a pleasant stay is here, with no need to go outside into the snow. One of the best hotels in Otaru.…
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Date of stay: January 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from GrandParkOtaru GuestService, お客様サービス / フロント オフィス at Grand Park Otaru
Responded 15 Jan 2022
Thank you so much for your wonderful feedback. We are very pleased to read that your stay was comfortable. We look forward to welcoming you back sooner. Once again thank you again. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is the WORST HOTEL where I'd ever stayed in my life. No friendly, slow action. All travelers from abroad, you can find any other hotel closer to the canal and city center, but not here. Far from sightseeing area. No local buses. Anyway, the staffs of this hotel are not professional. They do what they have to do. As a Japanese, I never recommend here. このホテルは決してオススメできません。市内から非常に遠く、バスはない。電車だと小樽市内での移動が大変。フロントは全くプロフェッショナルな仕事をしません。おもてなしではなく、自分のやるべき仕事だけをし、利用客目線は一切ありません。 フロントスタッフも、オフィスのスタッフも、事務的。助けを求めることがあっても、拒否されます。 本当にこのホテルに泊まらなければなりませんか？そうでなければ、運河にもっと近いホテルに宿泊するべきです。ここは絶対にオススメしません。
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Date of stay: October 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from GrandParkOtaru GuestService, お客様サービス / フロント オフィス at Grand Park Otaru
Responded 16 Aug 2023
グランドパーク小樽をご利用いただき、誠にありがとうございます。 当ホテルをお選びいただきましたにも拘わらず、快適なご滞在を提供できませんでしたこと、誠に申し訳ございませんでした。 より満足できるご滞在体験を提供するべく日々務めておりますが、この度はご期待に沿えず非常に残念でなりません。 今回のご指摘を真摯に受け止め、改善と再発防止に務めて参ります。 ご多忙の中、ご評価をお寄せいただき、誠にありがとうございました。まだまだ至らぬ点はございますが、お客様にご満足いただけるより良いホテルとなるよう引き続き努力して参ります。 貴重なご意見、誠にありがとうございました。 グランドパーク小樽 ゲストサービス 國塚
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for one night but were disappointed by the location and room. The view of the ocean was nice but the room very dated and had a stale odor to it. The wifi was terrible and barely worked. It was a 20-30 minute walk to the tourist areas through an industrial part of town. Would definitely stay somewhere else next time.
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Date of stay: July 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from GrandParkOtaru GuestService, お客様サービス / フロント オフィス at Grand Park Otaru
Responded 16 Aug 2023
Thank you for choosing Grand Park Otaru. We are very sorry that we could not provide you with a pleasant stay despite choosing our hotel. We are always striving to provide you with a more satisfactory stay experience, and we are very sorry that we could not meet your expectations this time. We take your comments very seriously and will work to make improvements and prevent a reccurrence. Thank you very much for taking the time out of your busy schedule to provide us with your feedback. Although there are still some areas in which we are not perfect yet, we will continue to bring forth our efforts to make our hotel even better to satisfy our guests. Thank you very much for your valuable feedback. Grand Park Otaru Guest Service Masaki Kunizuka
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice hotel room is big and nice view. Better for business or group, a little bit far from central Otaru, but JR station is close and easy to get central. Internet was slow especially at night, I don't know why.
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Review collected in partnership with this hotel
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from GPOT_GeneralManager, 支配人 at Grand Park Otaru
Responded 9 Mar 2020
Dear hangzzhang, Thank you for your feedback. We are glad to hear that you enjoyed the mountain view from our spacious guestroom. At the same time, we sincerely apologize for the inconvenience caused by the Internet service. We will discuss to prevent this from happening again in the future. We all look forward to welcoming you again when you come back to Otaru next time. Sincerely, Henri Ozawa General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for 1 night as we visited Otaru - the place was okay and did provide a great view over the ocean however for the price I would recommend staying in Otaru and not around Otaruchikko. Also if you are a vegetarian then I would not recommend it as there are very limited food options in and around the hotel.
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Date of stay: February 2020
Rooms
Cleanliness
Service
Room Tip: Sea view was nice
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from GPOT_GeneralManager, 支配人 at Grand Park Otaru
Responded 18 Feb 2020
Dear crouie, Thank you for your feedback. We are very sorry that your recent experience at Grand Park Otaru was not a pleasant one. We took your comment very serious and have decided to start offering some vegan dishes within a few weeks. We do hope to have another opportunity to welcome you back in the future. Sincerely, Henri Ozawa General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Last stayed here during the summer. This time came for the ski season. Mountain view room is also very nice (vs. sea view), overlooking the village in snow and railway (from a distance). Sound proof is excellent. The buffet lunch is excellent and of great value. Although it's less premium than the weekend dinner version, but the price is also very reasonable. Definitely much better than going to food court. The fried rice with seafood is so good. Also the Fried chicken with salad dressing. (Both dishes I usually avoid in buffet.) The western dishes could be improved though. The hotel sits on top of a shopping mall with supermarket (Aeon), food court, etc. so it's easy to get everything. The room deco is more traditional yet very well maintained. I am very happy with my stay and will come again.…
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Date of stay: January 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from GPOT_GeneralManager, 支配人 at Grand Park Otaru
Responded 13 Feb 2020
Dear ambamb8, Thank you very much for sharing your experience at Grand Park Otaru. We are glad to hear that you enjoyed the mountain view from the guestroom and the lunch buffet. We wish you would recommend us to your loved ones, and look forward to welcoming you back with us soon. Sincerely, Henri Ozawa General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel near JR station, in fact it is linked via the Aeon mall. No worry about crossing of roads or losing direction. Room abit old but it is spacious and good comparing with those in Sapporo. Just love the location and convenience of the hotel.
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Review collected in partnership with this hotel
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from GPOT_GeneralManager, 支配人 at Grand Park Otaru
Responded 26 Jan 2020
Dear 1mmorta1, Thank you very much for sharing your review on your recent stay at Grand Park Otaru. We are glad to hear that you liked our location and had an enjoyable stay with us. We all look forward to welcoming you again when you come back to Otaru next time. Sincerely, Henri Ozawa General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
£55 - £87 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand park otaru hotel otaru, grand park hotel otaru, otaru grand park hotel, hilton otaru, otaru hilton
LOCATION
JapanHokkaidoOtaru
NUMBER OF ROOMS
296
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Claim Your ListingGRAND PARK OTARU - Updated 2023 Reviews (Hokkaido, Japan)
Frequently Asked Questions about Grand Park Otaru
What are some of the property amenities at Grand Park Otaru?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Grand Park Otaru?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Grand Park Otaru?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Grand Park Otaru?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
Are any cleaning services offered at Grand Park Otaru?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Park Otaru offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Grand Park Otaru?
The staff speaks multiple languages, including English, Chinese, and Japanese.
Does Grand Park Otaru have any great views?
Yes, guests often enjoy the harbour view available here.
Is Grand Park Otaru accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.