Hotel Okada
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Hotel Okada

191 Yumotochaya, Hakone-machi, Ashigarashimo-gun 250-0312 Kanagawa Prefecture
Traveller (435)
Room with open air bath (SUISAI)
Room & Suite (290)
Dinner buffet
Dining (99)

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Fully refundable before Sun, 26 May
£138
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

4.0
#9 of 39 onsens in Hakone-machi
3.7 of 5 bubbles
Location
3.7 of 5 bubbles
Cleanliness
3.9 of 5 bubbles
Service
3.5 of 5 bubbles
Value
Set in the convenient location of Hakone-machi, easily accessible by all modes of transportation, Hotel Okada is a large traditional Japanese hotel, featuring 12 floors, 117 guest rooms, and a total capacity of 658 persons. As well as the main attraction of the superb hot springs located within the hotel and hotel grounds, the hotel also offers practical rooms of various sizes, meeting rooms, and facilities for after-parties. Hotel Okada can provide a diverse number of services for a wide range of customer needs.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Outdoor pool
Sauna
Bar / lounge
Game room
Karaoke
Highchairs available
Valet parking
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Kid-friendly buffet
Kids' meals
Snack bar
Wine / champagne
Vending machine
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Hot spring bath
Massage
Massage chair
Open-air bath
Baggage storage
Gift shop
Newspaper
Shops
First aid kit
24-hour front desk
Room features
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Electric kettle
Flatscreen TV
Bidet
Telephone
Wardrobe / wardrobe
Private bathrooms
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Classic
Mid-range
Languages Spoken
English, Chinese, Japanese

Location

191 Yumotochaya, Hakone-machi, Ashigarashimo-gun 250-0312 Kanagawa Prefecture
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 65 out of 100
65
Haneda Airport
44.9 mi
See all flights
482Reviews14Q+A26Room tips

Reviews
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Detailed Reviews
Veteranito wrote a review Jan 2024
Bangkok, Thailand280 contributions93 helpful votes
+1
4.0 of 5 bubbles
First time at this location and choose this hotel by my wife and kids. Quite good as the hotel has onsen for male and female and interestingly it changed the second day on the male side into female. The onsen has indoor and outdoor. After onsen it has a location near the entrance which a machine you can drink for free on hot or cold apple juice, green tea and next to it has an outdoor foot onsen too! We stayed at a traditional Japanese tatami style room and it was fun for us all. It has daily Japanese traditional amenities for us to taste. Though the hotel is a little away from the main train station but it has shuttles that connect and actually is just a 15-20 mins walk.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jackjack706 wrote a review Jul 2023
United States72 contributions46 helpful votes
3.0 of 5 bubbles
I would give the hotel 4 stars if they can do some updates to the hotel. It's starting to show wear in some sections.
We had 2 rooms to compare experiences. One was western style twin beds with open air bath. That is more updated but somehow the room has musky smell. Could be the hot springs water and humidity. Air conditioning in that room was not the best. The other room we got was Senyu. Though that was Japanese style with futon and twin beds, it could use some updates, especially the bathroom. The open air bath is set in a garden outside the room. Get bit by mosquitoes while trying to dry off.
Food was decent. Not high quality but ok. Dining area could use updates.
We tried the off site public onsen that was included on top of the main building onsen. Nice experience as more natural. Water very hot.
We got lucky with the shuttle to the train station. Lined up 15 min earlier and was able to get on the small bus.
But it can be inconvenient if you are on a tight schedule.
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Date of stay: June 2023Trip type: Travelled with family
Room Tip: Avoid second hall rooms at the end. More outdated hall
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ken wrote a review Jul 2023
Hawaii98 contributions92 helpful votes
3.0 of 5 bubbles
much further and difficult walk from station than anticipated; partly because it is uphill from the station and the road is very narrow. Recommend taking the hotel shuttle bus from the station (next to TIC). Check in was easy. Room was very comfortable and large, with a choice of western bed or futon mattresses. Option of no daily cleaning but fresh towels, toiletries and bottled water delivered daily. Dinner had many choices, including Japanese, Chinese and western. Food was good but not great. Best for people who want volume. Breakfast was a typical onsen hotel buffet with western, Chinese and Japanese choices. Desserts excellent. Dining room staff at both meals were very friendly and happy. Check out was what made this stay the most challenging. We asked to get a taxi to the station and were told no taxi's will come. Although there was a hotel shuttle van and we saw others take it, we were unable to understand their explanation as to why we couldn't. After a while, the staff seemed like they didn't want to talk to us anymore. Although many foreign tourists stay here, English proficiency was difficult for the staff. Unlikely to stay here again. Too far from the station for first time visitors to Hakone
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Date of stay: May 2023
3.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yvonne L wrote a review Nov 2023
1 contribution
1.0 of 5 bubbles
We wanted to love this hotel because it has a decent location, pretty views, and spacious rooms. Unfortunately, the staff ruined our experience.

I’ll start by saying we loved the room. It was the biggest we’ve stayed at so far in Japan, the bathroom was so nice and spacious with a lot of nice touches, and the personal onsen was incredible. However, we did have to wait over an hour to check in because the onsen was broken, which lead to us also having to fish out sediment from the pipes every time we wanted to sit in the onsen.

Now for the hotel, it’s pretty dated. The carpet is peeling up and fraying in places and overall, the hotel just feels old. But nothing too bad. The hotel offers a paid breakfast and dinner which we did not try, but we did try their massages. The team is incredibly sweet and nice and my husband had a great massage. Mine was way too light (I did ask her to increase the pressure but her fingers were shaking so I felt bad asking again). So only get a massage if you’re looking more for a back rub / touches on your head and ears versus a massage to get out knots / muscle pain.

Now for the staff. When we arrived, we were pushing all our suitcases up the giant hill to get to the hotel. We were looking for the door and staff member outside told us we had to walk all the way around the parking lot to get to the check in. After my husband did that, we realized the check in was literally straight in front of our face and he just made us do a large loop dragging all of our stuff with us. Furthermore, on our last morning we wanted to heat up some ramen we had picked up at 7-11 the night before to eat. We asked one of the staff members if we could use their microwave and he said we could only use it if we bought the food from the hotel. IT’S A MICROWAVE for crying out loud! Also, keep in mind that most restaurants in town close at 7pm and don’t open until 10-11am so what are you supposed to eat outside of those hours? I guess that’s a way for the hotel to make even more money from you, because over $370 a night apparently isn’t enough. So I went and asked another staff member who directed my question to the man who looked liked he was in charge. After running around for 5 minutes (to do what I don’t know) he came over to me to tell me they don’t have a microwave in the hotel so they couldn’t heat it for us. My husband, literally standing next to the microwave (but it was in a closed off section) starts pointing AT THE MICROWAVE and was like sir there’s the microwave can we use it? The man stares at us then finally says that’s not a microwave. I’m sorry what? My husband tells him, if it’s policy or he just doesn’t want us to use it then just tell us, and the man seems at a lost for words. We gave up and walked out. Needless to say we will never be returning to this hotel… ever. We loved Hakone as a whole, but Hotel Okada left a TERRIBLE impression. Hospitality does not exist at Hotel Okada.
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Date of stay: November 2023
2.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SimmoAdelaide wrote a review May 2023
Adelaide240 contributions118 helpful votes
5.0 of 5 bubbles
Japanese Spa Resort Hotel. A very interesting and unique experience. A very large Hotel on the side of the Hill within walking distance to Hakone-machi station and town (which was great.) The room was very clean and comfortable. The breakfast had everything Japanese and Western you could want. Staff were friendly and helpful. The vast majority of the people staying in the hotel were Japanese which was great as you had the real Japanese hot spring spa experience. As an annex to the Hotel, walking along an undercover walkway was a number of pools and spas both in door and outdoor.
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Date of stay: April 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sandra P wrote a review Apr 2023
Singapore, Singapore34 contributions8 helpful votes
5.0 of 5 bubbles
We opted for the traditional tatami room for 5 of us. Room size was ok and clean. Onsen facilities in the hotel was great. Free parking provided by hotel - some directly outside the hotel and some just around a corner. Hotel receptionists were courteous and helpful. Overall a great stay for us.
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Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guillaume C wrote a review Oct 2022
2 contributions
5.0 of 5 bubbles
I stay there on october 2022 for leisure. The Facilites is modern and accomodating. Also a nice Casino space. What i enjoy the most there is the staff very friendly and helpfull , special mention to the doorbell man Chan who was really nice helping me with my Schuleduce and Lugguages. I will definetely come back !
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Date of stay: October 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jeannie2nyc wrote a review Apr 2017
South Orange, New Jersey159 contributions81 helpful votes
+1
4.0 of 5 bubbles
We recently spent a night at this hotel with our three teenage kids. We wanted to experience a traditional Japanese hotel, or ryokan, and also wanted to try an onsen (hot spring bath), for which Hakone is famous. We knew that we'd never get the kids (or me) to go in the onsen naked with strangers. We were so happy when we found Hotel Okada, where we could get a traditional room with our own private open-air onsen. The whole experience was fantastic.

We arrived at Hakone Yumoto station, and left our luggage at a left luggage office (there were also lockers) while we walked into the charming town to have lunch. After lunch, we picked up our bags, crossed a walkway and took elevator down to the street level to the bus (I believe it was Bus A) to our hotel. The bus, which leaves frequently, makes its way up the mountain, stopping at various hotels along the way. It took about 10 minutes with stops. You can take the bus the other way when you leave. We had a lot of luggage, and it was a small bus without a luggage compartment, but the driver managed to squeeze it all on.

Check in was smooth and easy. The hotel staff speak enough English to communicate, although most guests are Japanese. Once you check in, the women (and girls) can select a yukata (traditional Japanese robes) from shelves by the front desk. The men's yukata are in a drawer in the room. Most guests wear yukata throughout their stay while in the hotel.

Our room had a separate sleeping area with two single beds, and a tatami room with a low table and chairs and a television. There was a fridge and coffe/tea maker, and some snacks. There were also two regular chairs to sit on. Hotel staff came and set the futons up in the tatami room just before dinner.

What really made the room special was the open air bath. It was in a bath room, off the tatami room. One wall was glass, opening on to the tatami room. One was was open to the outside (although you could close it). There were drapes so the bather could have privacy from the other guests in the room, while still enjoying the view outside. There was a serene Japanese raked garden right outside that was lit at night, with a view of the mountains behind. It was absolutely magical to sit in the hot bath with the water flowing and steam rising while looking at the garden and incredible view. Even my teenage son said it was "lit." Our room was on the second floor. I think similar rooms on higher floors only had the view, and not the garden.

The hotel also had a foot onsen, outside with a beautiful view of the mountains that we could enjoy together. We had a cold beer and snacks after the foot onsen at a small lounge right inside from the foot bath. There are also vending machines throughout the hotel, that even sell beer! And a lobby shop with food and gifts. My husband also tried the full outdoor onsen experience, at an onsen across the road from the hotel that is open to hotel guests, and is open until late. The hotel has an indoor onsen that looks like a big indoor pool, with separate areas for men and women. We didn't see or try that.

We were caught a little off guard by dinner. We made our reservations through hotels.com, which said breakfast was included, and didn't mention dinner. I understood that you could arrange for a kaisekai dinner (a traditional multi-course Japanese feast) to be served in your room (based on Trip Advisor reviews) but didn't know that it came automatically with the type of room we had. When we checked in, we were asked what time we wanted dinner, and given three options. I thought these were for seatings for the buffet restaurant, which serves both Japanese and Western selections. When we showed up, we realized that we were being treated to a private Kaiseki multi-course Japanese dinner in our own private banquet room. It was incredible, but definitely put us way out of our comfort zone. The kids were freaked out at first, as it was so formal, and the foods were unfamiliar. There were many courses of beautifully presented food, including sashimi and some cooked fish. There was a Japanese menu, which we of course couldn't understand, and the people serving did not speak much English, so we just took each course as it came. We couldn't eat all the food, and two of the kids were under dressed, but it was a great experience. We felt guilty not to eat all the incredible food, but we tried things we never would have tried otherwise. We were a bit relieved when the main course was beef, which we grilled ourselves on a hot stone right at the table. We were supposed to have a private Japanese breakfast as well, but we changed it to the regular buffet, because we had to head out early, and not feeling quite as adventurous in the morning.

The buffet breakfast the next morning was in a large room, and there were both Japanese (fish, shumai, etc.) and western (eggs, yogurt, cereal) selections. The food was just okay.

The common areas of the hotel were nice, with lovely views, if a little past their prime. I gave the hotel 4 instead of 5 stars because it was a little dated, and the breakfast buffet was not that great. The whole thing reminded me, for some reason, of the old-time resorts in the Catskills, like the Dirty Dancing hotel. It was really a highlight of our trip to Japan, as it felt like a truly authentic Japanese experience. Many American (and other, including Japanese) tourists come to Hakone only for a day trip from Tokyo, and do a circuit where you ride a train, a cable car, a boat, etc. I highly recommend spending a night at a local ryokan or resort like Hotel Okada to really see what Hakone is about.
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Date of stay: April 2017
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: Definitely get a room with a private open air bath. It is worth it.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marg95 wrote a review Oct 2015
Warrnambool, Australia346 contributions115 helpful votes
+1
4.0 of 5 bubbles
This was our first onsen experience and we absolutely enjoyed it overall and highly recommend, however here are some points that might be helpful, not necessarily negative or positive, just useful to know especially as a family with young children (age 3 and 5!
First the room was excellent - very large, tatami mat area and table etc, small lounge chairs area and twin beds (as well as the futon they came to set up). We also loved that they provided yukata (the robes) to walk around the hotel in, which many people did and so did we!
There is an outdoor onsen associated with the hotel only a few minutes walk outside the hotel and you can visit this as often as you like during the stay at the hotel (free of charge). This was our first experience of this and we loved it, although we didn't take the kids, firstly because they are not much good at relaxing quietly and secondly because it would have been too hot for them (although they did use a similar facility in the next hotel). We went separately at night after the kids were asleep, much more relaxing for everyone!
One thing about the meal situation - there are no other restaurants close by to the hotel. There is a buffet dinner at about 4300 yen per person, which is ok for a couple but we were told the kids were the same price. We would have paid more to have a nice room service dinner we had read about in reviews but were told this was not available. The other options were a basic ramen restaurant (which I ate at the first night and it was ok), or a basic room service menu. Both these options were not available until after 8pm which is too late for the kids. For the second night, we bought supermarket supplies and made our own picnic feast in the room.
Overall a very convenient hotel which I recommend apart from the dinner options. Breakfast was an excellent buffet, mostly Japanese but also plenty of western options (eggs, sausages, pastries).
Bus A from the train station cost 100yen per adult and drops you at the hotel door, very easy.
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Date of stay: October 2015
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Design123 wrote a review Apr 2014
Ottawa, Canada36 contributions43 helpful votes
1.0 of 5 bubbles
At $320 a night this was supposed to be a treat. $320 for a Monday night at that. Months ahead of the date the hotel could not accommodate a request for a no smoking room.

Lobby is very tired and unintersting, it really looks like there has been little done to it for years.

Room 411, what a shock. Extremely dirty carpets especially around the refrigerator. Dirty furniture. Stains on the wall scroll. Stained woodwork, stains on the entrance door. Old yellowed bathroom. For $320........

Of course we expressed our amazement to the duty manager and in fairness he was mortified and did give us an upgrade to a larger room (802) with an indor and outdoor bathroom. This was substantially better and had obviously had some work done on it recently but the bathroom was still old and the bed bases in the western part of the room had holes in them. In the evening we asked if the Japanese style beds could be made up as we wanted to have the experience of sleeping Japanese style (which is one of the reasons we choose this hotel) and were told that we would "get a better night's sleep if we used the Western beds". We insisted.

The outdoor bathroom was a unique experience as was sleeping Japanese style, but with the number of hotels to choose from in the area I can;t believe that this hotel offers alue for money, certainly not by our standards. This must rate as the worst value for money we have ever experienced in a hotel.
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Date of stay: March 2014
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Margie2775 asked a question Oct 2023
Potomac, Maryland3 contributions
Is it possible to have a gluten free meal?
Answer from SimmoAdelaide
Adelaide240 contributions118 helpful votes
Sorry I am unable to answer this question
Answer from Toroishappiness
San Jose, California22 contributions109 helpful votes
I asked the hotel this question and they said yes
StaySavourSave asked a question Apr 2019
Singapore, Singapore618 contributions104 helpful votes
Is the public Onsen tattoo friendly?
Answer from hotel-okada
kanagawa,japan
Afraid to say but guest who have tattoo can not use the public hot spring bath, foot bath, Yu no Sato, SPA, even if they use the special tattoo tape. Please use the bathroom in your room, or make a reservation of private hot spring bath. During you stay, please refrain from the exposure of all tattoos in any public area(ex:lobby, passageway, restaurant etc.).
strawintogold asked a question Feb 2018
merseyside62 contributions66 helpful votes
Hi is the outdoor pool heated?
Answer from Kinkii L
Hong Kong, China232 contributions12 helpful votes
By observation, swimming pool was closed in Winter. Not sure outdoor hot springs ♨️ were heated or geothermal.
Luv2TravelFarNWide wrote a tip Sept 2023
Atenas, Costa Rica1,352 contribution615 helpful votes
2.0 of 5 bubbles
"Pick a different hotel"
Read full review
Jackjack706 wrote a tip Jul 2023
United States72 contributions46 helpful votes
3.0 of 5 bubbles
"Avoid second hall rooms at the end. More outdated hall"
Read full review
Mukundray S wrote a tip Nov 2019
Greater London, United Kingdom3 contributions1 helpful vote
5.0 of 5 bubbles
"Room with the private onset was good."
Read full review
Ashok_1_2_3_8 wrote a tip Sept 2018
12 contributions3 helpful votes
4.0 of 5 bubbles
"Rooms with pvt onsen front facing."
Read full review
Kim S wrote a tip Jul 2018
Philadelphia, Pennsylvania39 contributions54 helpful votes
4.0 of 5 bubbles
"Get the private onsen if you're modest"
Read full review
Not the right property for you?
There are more places to choose from in the Hakone-machi area.
PRICE RANGE
£116 - £210 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
okada hotel hakone machi, onsen hotel okada
LOCATION
JapanKantoKanagawa PrefectureAshigarashimo-gunHakone-machiHakoneyumoto Onsen
NUMBER OF ROOMS
122
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL OKADA - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Hotel Okada
Which popular attractions are close to Hotel Okada?
Nearby attractions include Tamadare Falls / Hien Falls (0.3 miles), Tamasudare Shrine (0.3 miles), and Fukuju-in Temple (Hakone Kannon) (0.1 miles).
What are some of the property amenities at Hotel Okada?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Okada?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Okada?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Okada?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hotel Okada?
Conveniently located restaurants include Hakone Bakery Hakone Yumoto Honten, Tenseien Restaurant, and Hakone Akatsukian Honten.
Are there opportunities to exercise at Hotel Okada?
Yes, guests have access to an outdoor pool and a sauna during their stay.
Does Hotel Okada offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel Okada?
The staff speaks multiple languages, including English, Chinese, and Japanese.
Are there any historical sites close to Hotel Okada?
Many travellers enjoy visiting Hakone Shrine / Kuzuryu Shrine Singu (4.1 miles), Odawara Castle (3.9 miles), and Hakone Sekisho and Hakone Sekisho Museum (4.4 miles).
Does Hotel Okada have any great views?
Yes, guests often enjoy the mountain view available here.
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