Hotel de Yama
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Hotel de Yama

80 Motohakone, Hakone-machi, Ashigarashimo-gun 250-0522 Kanagawa Prefecture
つつじと富士山
Traveller (632)
プレミアムツイン(源泉かけ流しビューバス付き)
Room & Suite (318)
フランス料理イメージ
Dining (214)

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£244
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

4.0
#2 of 39 onsens in Hakone-machi
4.5 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
3.7 of 5 bubbles
Value
True relaxation that has been improved through the changing times. A resort hotel with a healing experience and a view of Lake Ashi. As a classic and authentic resort hotel in Hakone, we have improved our hospitality for a long time at this beautiful natural scene.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Bar / lounge
Free shuttle or taxi services
Conference facilities
Banquet room
Spa
Wifi
Restaurant
Breakfast available
Shuttle bus service
Meeting rooms
Hot spring bath
Massage
Baggage storage
Chapel / shrine
Concierge
Gift shop
Non-smoking hotel
Dry cleaning
Laundry service
Room features
Air conditioning
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Lake View
Classic
Languages Spoken
Japanese

Location

80 Motohakone, Hakone-machi, Ashigarashimo-gun 250-0522 Kanagawa Prefecture
Name/address in local language
451Reviews7Q+A22Room tips

Reviews
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Detailed Reviews
Bognorboyz wrote a review Mar 2020
London, United Kingdom36 contributions22 helpful votes
5.0 of 5 bubbles
Stayed here for two nights to explore Odawara/Hakone wished we'd had more time because the area is really interesting.

Rooms are generous and all have a view of Lake Ashi and Mount Fuji.

The landscaped gardens offer interesting winding walks. Room rate includes a five course evening meal which was of a very high standard.

There is a courtesy bus to the pier/bus stop but it doesn't start until 9:00 in the morning. Don't book an early train from Odawara.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jennifer B wrote a review Sept 2020
Jacksonville, Florida82 contributions28 helpful votes
+1
5.0 of 5 bubbles
The location of this hotel is fantastic. It is just a few minutes walk to the Hakone shrine and tori gate on the water and about 15 minutes walk to the town by the water. From the town you can catch the pirate ship or ferry to the base of the cable car and head up the mountain to other attractions. The hotel grounds are lovely and full of pathways lined with Rhododendrum. The rooms are a great size and all have a view of the lake. I stayed on the third floor and in my opinion rooms on the third and fourth floors have a better view but the second floor rooms have a balcony and the first floor rooms have patios. The hotel provides yukatas and all toiletries you might need. The hotel onsen is small but nice and also has an outdoor bath. The hotel spa is very relaxing with a variety of services. I did not have dinner at the property but breakfast was very good. Every staff member I encountered was extremely professional, courteous and friendly. My only complaint is the mattress was very firm and I prefer some thing softer but that is a personal preference.
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Date of stay: September 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
johnvtokyo wrote a review Mar 2020
Tokyo, Japan121 contributions18 helpful votes
5.0 of 5 bubbles
Wonderful, old world style hotel that is immaculately renovated. Excellent updated onsen. Convenient shuttle bus. Perfect view, charming grounds... I only wish we were here during azalea season as the grounds are full of them. The Japanese breakfast was first class, not the standard fare, in a Frank Lloyd Wright -ish dining room. The lobby has a fireplace which lends a nice smell to the lounge area overlooking the lake. The staff were perfect.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Emil G wrote a review Apr 2023
Frederiksberg, null, Denmark194 contributions73 helpful votes
+1
4.0 of 5 bubbles
Unbelievable location with mt Fuji view from room (to the side)
The hotel itself has some history to it, i believe the original owners uncle was Mitsubishi founder.
Hotel looked a little like it needed restoration, both inside and out.
Rooms had a 1990's vibe to them, heavy carpet and heavy wooden furniture. Not exactly modern. However, there was a mini fridge, wifi was ok, and tea kettle for coffee and tea which was in room.
Our room was nothing special, but if opened window and looked out to the right, we had amazing views of Mt Fuji top and lake and beautiful hotel garden in the front! We didn't actually expect you could see Fuji that well! Amazing sunset over the lake from our room.
Breakfast is either western style or Japanese. We choose Japanese breakfast, which had almost all fish dishes, presented beautifully. You get a set menu with tea.
We probably would have liked the western breakfast better but fun to try.
Breakfast room has view, and maybe dining outside on terrace during summer ?

Hotel had fine onsen with two massage chairs ! Great facilities to shave and bathe properly beforehand.
Onsen bath is divided in men and women and you bathe naked!

Overall, we enjoyed the quiet location (almost entirely isolated hotel) more than the actual hotel, although the onsen facilities were great as well!
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Date of stay: April 2023Trip type: Travelled as a couple
Room Tip: If you take the bus from odawara or Hakone station, included in the Hakone Free pas, you can get...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
tkm1211 wrote a review Feb 2020
4 contributions1 helpful vote
5.0 of 5 bubbles
My wife and I made a last minute booking once finding 2-3 days of weather forecast.

The views were great in the clear weather.

Probably because our stay was on weekdays in the low season, I was always the only one in the hotel onsen.
I saw a man in a massage sofa in men’s locker room, just once.

We enjoyed dinner and breakfast at the French restaurant, as well as cakes and coffee at the lounge.
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Date of stay: February 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
zazazazou wrote a review Aug 2013
Paris, France18 contributions17 helpful votes
2.0 of 5 bubbles
So dispointed , I booked this hotel from Japanican and asking for a special rate because i was alone . They replied that the hotel don't made single rate ( wich is not true according to the answer they made when i came back to my country ) . i decided to booked a 50 000 yens room formyself to experience the private SPA with the lake view .When i arrived at the hotel the receptionist seems astonished when i saw that i pay the price for 2 while i was travelling alone. Later , when i asked to a lady if they made special rate for single traveler she answerd negatively ,but i discovered later that is not true .
When i check in the receptionist removed one of my breakfast coupon , which was very rude . In the morning when i saw that they were 2 kind of breakfast , i asked for the premiunm one which was less expensve than 2 normal breakfast .
During the dinner time 11500 yens menue , one of the lady was very rude &impatient whith me when i tried to understand how the individual rice cooker work ..she was more pleasant with the japanese .I loved the place which is very relaxing and beautiful and that was exactely what i was looking for , but wiil aprecaite to me not considerd has a purse .
When i asked for a partial refund according to the price i should have paid , the hotel said that i booked for 2 but i only fill the form with one name .
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Date of stay: August 2013
1.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sanj1699 wrote a review Sept 2017
Basel, Switzerland128 contributions97 helpful votes
1.0 of 5 bubbles
I am used to staying in luxury hotels, including in Japan, and knowing what to expect. For a hotel whose website is also in English, this was a massive let down.

The hotel is located 30mins from a beautiful village (Motohakone-Ko), with some lovely restaurants, on the banks of Lake Ashi looking toward Mount Fuji. However, the shuttle bus stops at 1730 every day, forcing guests to eat in one of two restaurants at the hotel. Both restaurants are incredibly expensive, with poorly cooked food and tiny portions- a meal for two costs over 200USD!

The staff, including the reception and room service, speak very, very little English making communication frustrating in the extreme! Be warned- room service stops at 2130 every day- no drinks or snacks can be ordered after this. The hotel bar closes at 2200.

The spa area is really small and lacks atmosphere.

The room is quite basic- even lacking plug sockets for international plugs. No pillow selection either.

I would only recommend this hotel to fluent Japanese speakers, who only eat Japanese food, do not drink and like to pay over-expensive prices for rooms and food.
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Date of stay: November 2016
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pooky_TH wrote a review Oct 2014
Bangkok, Thailand1,192 contribution362 helpful votes
2.0 of 5 bubbles
I found the Odakyu Hotel the Yama, which looks exactly the same as the hotel in the pictures here, to be very unsatisfactory. Service was poor, the rooms and furnishing were very 70s with stained carpet and very little in terms of amenities like complementary bottled water or in room coffee.

Nice view of the lake and the onsen did look OK but did not try it.

Do note that if your room rate include breakfast and you chose the Japanese breakfast option they will charge you extra for coffee! This is the first hotel that charged me for coffee with included breakfast LOL!
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Date of stay: October 2014
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LuxeTravellerIndia wrote a review Jul 2013
Mumbai, India74 contributions34 helpful votes
5.0 of 5 bubbles
Wanted to get views of Mt Fuji and since was short on time and did a bit of research and chanced upon this hotel on a booking site.
Was coming in from Kyoto on my last leg of my wonderful Japan trip. The journey from Kyoto via Shinkansen and Bus was long and a bit tiring but wonderfully scenic. If you like the mountains and crisp air the bus journey is wonderful as well as the Shinkansen from Kyoto.
Being a little tired and totally distracted by the beautiful Lake Ashi, I got off and forgot my overnighter in the bus.
When I got onto my shuttle( they have a free shuttle from the Moto Hakone stop every 15 mins) I realised this goof up. I told the bus driver in whatever English and sign language and Japanese that I could manage, he seemed to understand and immediately after dropping the hotel guests off drove to the next bus stop of the bus I was on, made some calls and got the bus to leave my luggage at the next bus stop. It was amazing how he efficiently managed to get hold of the bus driver of a public transport bus and get my bag offloaded. Post the fiasco I was taken to the hotel and my oh my, what a hotel! It is luxurious and plush. Since I visited in Autum and it was nippy, the hotel lobby had fireplaces and a welcoming reception.
The room I requested for was one which had a view of Mt Fuji in the morning and the beautful Lake. Was lucky to get a clear sky on the morning I was there.
The Kaiseki Meal at the Japanese restaurant was worth every Yen (expensive) I spent, the breakfas at the French restaurant too was wonderful with very attentive stewards and my request for extra croissants(fixed breakfast) was not turned down. Because I decided to eat alfresco the steard gave me a wrap so I wouldnt be cold. The views of the Lake and Mt Fuji while I ate my divine breakfast will always remain in my heart.
They have a huge property with a chapel and benches that you can sit and watch time standstill. Even though the azaleas were not in bloom it was a wonderful well maintained property.
Lastly the Onsen was amazing. They have an indoor and outdoor onsen. The outdoor onsen faces huge FIr trees and is an amazing feeling.Having 2 free massage chairs, a foot plus a back massage added to the feeling of luxury and relaxation.
Worth every bit of monies spent. Definitely stay here. SO WORTH IT!!!
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Date of stay: October 2012
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
Room Tip: Ask for rooms facing Lake and View of Mt Fuji
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Santhiti T wrote a review Jun 2017
Bangkok, Thailand106 contributions25 helpful votes
2.0 of 5 bubbles
Excellent hotel next to the lake Ashi in Hakone. The most popular Hakone Shrine at the walking distance in a chill day. Fine Onsen available at the hotel. The Fuji mountain can be view from Observatory room on the fifth floor.
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Date of stay: June 2017Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tammy W asked a question Dec 2019
vancouver13 contributions26 helpful votes
Are children that are potty trained allowed in the hot springs? I have a 3 and 5 year old.
Answer from MONKEYBUZZ
San Diego, California830 contributions219 helpful votes
It's hotter than a jacuzzi so don't think kids are allowed
athard asked a question Jul 2018
Singapore, Singapore21 contributions10 helpful votes
Are there any wheelchair accessible rooms in the hotel?
Answer from Tzipster
Laguna Woods, California626 contributions183 helpful votes
I did not see anyone in a wheelchair but that doesn’t mean anything. I’m sorry I can’t be more helpful. I see you got a non answer from the hotel. Too bad. It’s a nice place.
Tiffany Stewart asked a question May 2017
Big Sur, California1 contribution4 helpful votes
Hi what is the nearest transportation from Odawara station or hakone moto station?
Answer from Bouth08
Algiers, Algeria60 contributions29 helpful votes
There is a free shuttle from the hotel to Moto Hakone Ko. From there there are multiple buses to Odawara. The free shuttle departs every 20 mins from the hotel.
IBajaj asked a question Mar 2017
Kawasaki, Japan3 contributions
Are guests provided with Yukatas?
Answer from Jennifer H
5 contributions5 helpful votes
Yes, guests are provided with yukatas and there are clear instructions in the onsen on the protocols for bathing in them.
Answer from geoffjane
cheshire,uk31 contributions11 helpful votes
Our son, who lives in Japan, booked this hotel for us and we travelled by car. I think that the hotel runs a shuttle bus service from the railway statio which can be accessed fro Tokyo, Sorry I cannot give more beneficial information but if you log onto the hotel website there will be help there.
Azette wrote a tip Jul 2023
Sunshine Coast, Australia237 contributions45 helpful votes
4.0 of 5 bubbles
"If you want to enjoy the gardens in full bloom, chose your travel dates wisely"
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Emil G wrote a tip Apr 2023
Frederiksberg, null, Denmark194 contributions73 helpful votes
4.0 of 5 bubbles
"If you take the bus from odawara or Hakone station, included in the Hakone Free pas, you can get off at the harbour stop , and the walk to the hotel is approx 1.2 km "
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Ian M wrote a tip Oct 2019
Annan, United Kingdom63 contributions69 helpful votes
5.0 of 5 bubbles
"All rooms face the lake but top floor have the best views"
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eymwonder wrote a tip Jan 2019
Hong Kong, China179 contributions113 helpful votes
4.0 of 5 bubbles
"By all means, get a lake view room. It's worth the money."
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Aeroboffin wrote a tip Nov 2018
Nagoya, Japan157 contributions96 helpful votes
5.0 of 5 bubbles
"Rooms on the front of the hotel have a lake view but not directly looking at Mt. Fuji."
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Not the right property for you?
There are more places to choose from in the Hakone-machi area.
PRICE RANGE
£211 - £294 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
onsen hotel de yama
LOCATION
JapanKantoKanagawa PrefectureAshigarashimo-gunHakone-machiSengokuhara Onsen / Ashinoko Onsen
NUMBER OF ROOMS
89
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL DE YAMA - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Hotel de Yama
Which popular attractions are close to Hotel de Yama?
Nearby attractions include Hakone Shrine / Kuzuryu Shrine Singu (0.2 miles), Lake Ashinoko (0.3 miles), and Onshi Hakone Park (0.6 miles).
What are some of the property amenities at Hotel de Yama?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel de Yama?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel de Yama?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel de Yama?
Yes, free parking is available to guests.
What are some restaurants close to Hotel de Yama?
Conveniently located restaurants include Bakery & Table Hakone, La Terrazza, and Hakone Karaage Karatto.
Is Hotel de Yama located near the city centre?
Yes, it is 0.4 miles away from the centre of Hakone-machi.
Are any cleaning services offered at Hotel de Yama?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel de Yama offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Hotel de Yama?
Many travellers enjoy visiting Hakone Shrine / Kuzuryu Shrine Singu (0.2 miles), Hakone Sekisho and Hakone Sekisho Museum (0.8 miles), and Yamanaka Castle Remains Park (3.8 miles).
Does Hotel de Yama have any great views?
Yes, guests often enjoy the mountain view available here.
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