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Hotel New Grand

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691 Reviews from our TripAdvisor Community

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Showing 100: English reviews
Hamilton, New Zealand
Reviewed 3 weeks ago

We stayed here pre cruise from Yokohama. Our room was on the 10th floor, quite spacious ,comfortable bed, obscured harbour view with bridge views.Everything was presented well.Staff super courteous. 5 star rating but our room I think rated at 4 star. Meals at cafe restaurant were affordable and other restaurants a little expensive.Cheap taxi fare to cruise terminal. Buses taxis...

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Helpful?
Thank Laurence F
ホテルニューグランド宿泊部, 支配人 at Hotel New Grand, responded to this review

Thank you so much for your kind review. We are very pleased to know that you would stay at our hotel again. We look forward to your next visit.

Germantown, Tennessee
Reviewed 4 weeks ago

Stayed here for 3 nights before a cruise. Perfect location right across from Yamashita park and 700 yen taxi ride to Osanbashi pier. There is a bus called airport limousine that goes from Narita airport to the front door of the hotel for 3600 yen and very easy and convenient if you have luggage and do not want to fight...

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Helpful?
1Thank LeslieG_8
ホテルニューグランド宿泊部, 支配人 at Hotel New Grand, responded to this review

Thank you very much for taking your time to post your kind feedbacks. It is certainly encouraging as we aim to offer a great service experience. We hope you will continue to stay with us on future trips to Yokohama and look forward to welcoming you back to Hotel New Grand soon.

Pennsylvania
Reviewed 4 weeks ago

From the moment we arrived tilled the time we left we were treated extremely well. The New Grand Hotel is across from a park and across from the bay. It is about a block from Chinatown and lots of restaurants. If you are taking a cruise from here, the terminal is only about 15 or 20 minutes away if you...

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Helpful?
2Thank akfishguide
ホテルニューグランド宿泊部, 支配人 at Hotel New Grand, responded to this review

We really appreciate you taking your time to let us know you enjoyed your stay so much. We try hard to provide the best possible service to our guests and their satisfaction is our reward. We look forward to hosting you again.

Reviewed 31 October 2016

Great Hotel, Great View , Outstanding Staff and Location. Will be my Hotel of choice when in Yokohama. Cafe' could use some help with pricing and selection for Western visitors. Rooms were large and comfortable for Japanese standards.

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Helpful?
1Thank Gerald N
ホテルニューグランド宿泊部, マネージャー at Hotel New Grand, responded to this review

We are so glad to read your kind comments about our staff. It is such a rewarding thing for them. We appreciate your valuable opinion about our coffee shop. We conveyed your comment to the restaurant department. We look forward to your next visit to us.

Reviewed 29 October 2016 via mobile

I cannot remember the last time I stayed in a hotel with a room key that really was a key but that tells you a bit about the Hotel New Grand which, although accomodation is in the new tower, harks back to earlier days. Rooms are especially spacious for Japan and the staff are delightful. The location, between Chinatown and...

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Helpful?
Thank AAAMM1
ホテルニューグランド宿泊部, マネージャー at Hotel New Grand, responded to this review

We are pleased to know that you enjoyed your stay at Hotel New Grand. We hope you will come and see us again whenever you have time to visit Yokohama.

Seattle, Washington
Reviewed 28 October 2016 via mobile

We LOVED our time in Yokohama. We entered Yokohama on a cruise ship. We walked to the hotel from the Osanbashi Pier, dragging our luggage. It was an easy walk, but in retrospect we should have taken a cab for a few hundred yen. The hotel graciously and securely stored our luggage until check in time. The concierge answered my...

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Helpful?
1Thank erinrose8
ホテルニューグランド宿泊部, マネージャー at Hotel New Grand, responded to this review

We are so delighted to receive your kind words about our staff. Our concierge is trying to do their best to respond the e-mail inquiries as soon as possible in order to help our guests have comfortable and memorable stay in Japan. We look forward to welcoming you again in the near future.

Sydney
Reviewed 20 October 2016

My family of 4 stayed here for 1 night before getting to our cruise ship. Our 2 bay view twin tower rooms were on the Minato side, and we get a beautiful view of the harbour. We were surprised by the large room size too. Beds are comfortable,.....very friendly and good customer services. Location is excellent, just 4 mins walk...

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Thank Abdul R
ホテルニューグランド宿泊部, マネージャー at Hotel New Grand, responded to this review

We are very grateful to you for your sweet comment especially about our staff. To know our guests are satisfied with our service is the most encouraging thing for all of us. We are looking forward to welcoming you again soon.

Mt Waverley Vic Australia
Reviewed 18 October 2016

We stayed 3 nights here after arriving at Narita airport Tokyo and got the airport bus and taxi. Very well located and close to the cruise terminal. We walked there to join our princess cruise. Staff very friendly and welcoming. We had a corner room in the tower with wonderful views over the harbour. Room was very well presented.Very close...

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1Thank bob001_8
ホテルニューグランド宿泊部, マネージャー at Hotel New Grand, responded to this review

Thank you very much for writing a review. We hope to see you again next time you visit Yokohama.

Reviewed 18 October 2016 via mobile

This is a fantastic hotel! I'd move in if I could and stay for the rest of my life. A great combination of the old and new. Very easy to walk to from the last JR stop, 5 minutes at most. An absolutely beautiful park, Yamashita Park, just across the street on the harbor. Very nice running track. Also has...

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Helpful?
Thank William F
ホテルニューグランド宿泊部, マネージャー at Hotel New Grand, responded to this review

Thank you very much for letting us know how much you enjoyed your stay at our hotel. We will be looking forward to your return soon.

Reviewed 17 October 2016 via mobile

Nice hotel. Great location. Cruise terminal down the street. Yamashita Park across the street. Great views of Yokohama Bay. Check out Admiral Perry's room/collection. I like the old architecture inside. Oh yeah they still use keys for hotel room door, not key cards, cool. Staff helpful English okay. Walking distance to Chinatown, subways.

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Helpful?
Thank Oliver P
ホテルニューグランド宿泊部, マネージャー at Hotel New Grand, responded to this review

Thank you very much for posting your review. We hope you would return for a future cruise in Japan. We look forward to hosting you again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Smoking rooms available
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Breakfast Available
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Banquet Room
Official Description (provided by the hotel)
Hotel New Grand is your classic&comfortable home.Sophisticatedly furnished room produces a noble,dignified ambience,gently wrapping your stay withpure relaxation.Inheriting the tradition and history, the unique Hotel New Grand style has matured with the city ofYokohama ... more   less 

Additional Information about Hotel New Grand

Address: 10 Yamashiracho, Naka-ku, Yokohama 231-8520, Kanagawa Prefecture
Region: Japan > Kanto > Kanagawa Prefecture > Yokohama > Kannai
Price Range: £79 - £461 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel New Grand 4.5*
Number of rooms: 240
Reservation Options:
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Also Known As:
New Grand Yokohama
Hotel Style:
#2 Luxury Hotel in Yokohama
#2 Spa Hotel in Yokohama
#3 Romantic Hotel in Yokohama
#6 Family Hotel in Yokohama
#8 Business Hotel in Yokohama
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Questions & Answers

Here's what travellers have asked, with answers from Hotel New Grand staff and other travellers.
8 questions
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Los Angeles, California
4 months ago
7 months ago

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Questions? Get answers from Hotel New Grand staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Premium rooms would have premium price tag.Quality still great on partial views but cheaper”
 of 5 bubbles 412laurencef, 14 Nov 2016 | Read review
“Book a corner room on high floor for great harbor ans city views”
 of 5 bubbles LeslieG_8, 10 Nov 2016 | Read review
“Our room was in the tower with a great view of the harbor and the night lights.”
 of 5 bubbles akfishguide, 9 Nov 2016 | Read review
“Bay view twin room is excellent”
 of 5 bubbles abdulr865, 20 Oct 2016 | Read review
“Higher floors with corner views.”
 of 5 bubbles bob001_8, 17 Oct 2016 | Read review
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