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Traveller (26)
Dining (11)
Room & Suite (11)
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Overview
  • Excellent10%
  • Very good39%
  • Average27%
  • Poor11%
  • Terrible13%
26 Oct 2017
“Pleasant stay”
13 Nov 2017
“Tried and True Japan”
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
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Reviews (86)
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Reviewed 13 November 2017

My wife and I stayed there five nights, and our son and his wife stayed three. The newer tower where check-in, lobby and restaurants are, and where my son stayed, has rooms that are more western in appearance---at least that was his room on the...More

Thank 627chuckm
Response from ヘリテイジリゾート広報, 広報担当マネージャー at Heritage ResortResponded 26 February 2018

Thank you very much for your comment. We’re so glad to hear that you and your family spent great time with us. The older tower which called Athphire is now under renovation and, new Japanese style accommodation area where adjoining Japanese style private bath will...More

Reviewed 27 October 2017

The resort is very clean and staff is very friendly. Beautiful cherry trees lined the entrance and it was cherry blossom time. Dinner was good, we had the all-you-can-eat crab legs and bento dish. The spa was nice with the waterfall and warm water. Very...More

Thank Betty C
Response from ヘリテイジリゾート広報, 広報担当マネージャー at Heritage ResortResponded 26 February 2018

Thank you very much for your comment. We were all appreciate and honor to welcome you. We renovated our hot spring area as a luxurious accommodation facility. Please come to enjoy your stay at our new Japanese style guest room. We’re looking forward to seeing...More

Reviewed 6 June 2016

What a wonderful setting close to Tokyo but you would not know it. Nice Onsen and wonderful grounds. The staff are very attentive and the facilities are what you would expect for the price. I understand they have an imperial suite, but we did not...More

1  Thank John M
Response from ヘリテイジリゾート広報, 広報担当マネージャー at Heritage ResortResponded 1 April 2017

Mr. John M, Thank you very much for your visit and heart-warming message. Our Imperial suite consisting of a private bedroom with one King bed or two Queen beds and a separate living room with a well-lit dining/work table. You'll enjoy very private open-door bath...More

Reviewed 3 May 2016

The resort is very nice, but carpet and decor needs renovations. The place is very clean, and the staff are excellent, polite and helpful. We ate at the restaurant that night and food was food. Before the tour bus left, the staff lined up by...More

2  Thank italycanada
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About
Amenities
Top amenities
Free Parking
Restaurant
Spa
Pool
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Banquet Room
Self-Serve Laundry
Conference Facilities
Shuttle Bus Service
Room Service
Laundry Service
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Spa
Golf course
Tennis Court
Pool
Bar/Lounge
Details
Price range
US$85 - US$307 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$85 - US$307 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (26)
Dining (11)
Room & Suite (11)
Family and Play Areas (3)
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Room Tips
"Rooms in the new tower over the hotel lobby are a little more modern and face Mt. Fuji."
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