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Hotel New Otani Hakata

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About

#7 of 67 hotels in Chuo
Location
Cleanliness
Service
Value
A city in rich history and tradition, Fukuoka is fast becoming a major international convention center and a gateway to the Orient. And when you are looking for a centrally located hotel that offers first class accommodations and a full range of facilities, Hotel New Otani Hakata is Fukuoka's premier choice. The Royal Family of Japan has relied on the Hotel New Otani Hakata for their hotel needs while staying in Fukuoka for many years. You will find the same unique blend of gracious Japanese hospitality and international standards that have become the hallmark of New Otani hotels the world over.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Hot bath
Bar / lounge
Books, DVDs, music for children
Children Activities (Kid / Family Friendly)
Car hire
Business Centre with Internet Access
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Kids' meals
Wine / champagne
Highchairs available
Taxi service
Conference facilities
Banquet room
Meeting rooms
Massage
Salon
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air purifier
Air conditioning
Desk
Housekeeping
Refrigerator
Cable / satellite TV
Bath / shower
Bathrobes
Interconnected rooms available
Room service
Safe
Telephone
Bottled water
Clothes rack
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Family
Business
Languages Spoken
English, Chinese, Japanese, Korean
452Reviews9Q+A15Room tips

Reviews
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Anandisonline wrote a review Aug 2023
Hong Kong, China57 contributions11 helpful votes
Unlike Japanese hotel that claim to be hotel this is really a hotel. It has huge lobby, reception area, restaurents and shops inside. 1 min walking distance from Watanabe-Dori makes travel in Fukuoka very convenient. Hakata, Tenjin are both easily accessible. Rooms were big. Room. Provides 2 bottled water daily. All amenities are provided. Staff is polite and enough manpower to handle guests requests efficiently. Do not have any negative/improvement comment as Hotel fulfilled all expectations. Although we visited during Japan Local Holiday Peak season there was no compromise in quality.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Roman Rednikov wrote a review Dec 2022
Minato, Japan264 contributions16 helpful votes
+1
Hotel's Favourite
Hotel is located a little bit far away from Hakata station, but it does not make big difference if you travel by airplane. Rooms are relatively big and well equipped with everything you might need during your business trip. Hotel service, rooms and facilities, perfect breakfast, and everything in this hotel meet the highest standards of NEW OTANI group. Despite there are many other hotels nearby the railway station, I always stay at New Otani for my business trips to Fukuoka.
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Date of stay: January 2022
Value
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ホテルニューオータニ博多 福岡市, 支配人 at Hotel New Otani Hakata
Responded 7 Dec 2022
Thank you for staying with us and taking the time to write this review. We appreciate your compliments toward our hotel. Your kind comments are highly motivated us. As a member of New Otani group, we will do continue to make much effort to improve our service quality. Extension of Fukuoka City Subway will be completed on 27th March,2023. After that, it will be much easier to access to our hotel from Fukuoka Airport. We are looking forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TLeeToronto wrote a review Jul 2023
Toronto, Canada11 contributions7 helpful votes
In general, I will give a 9.6 out of 10 rating. 0.2 points is deducted due to difficult communication with the hotel after the booking. No response from the hotel after I sent in question(s). Another 0.2 points is deducted due to the hotel itself is a little bit dated and old fashioned (use a key to open the door). Check-in: Check-in was fast. Check-in time was 14:00 but they let me in at 13:00 as I have just become a Hotel.com gold member. Location: Location is great and nearby the subway station. Room: Room has been newly renovated and the room is spacious. Comfort: Room is very comfortable and is felt like home. Staff: Staff is helpful and polite. Service: Service is just made. I do recommend others to stay and try out this hotel.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: The shopping center which the hotel connects to is considered quite old.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ホテルニューオータニ博多 福岡市, 支配人 at Hotel New Otani Hakata
Responded 16 Jul 2023
Thank you for staying with us and taking the time to share your review with us. We are so glad to see your compliments for our staff members and guest room. However, we deeply apologize for the matter that we did not reply your question. We should have been careful not to overlook it in order to make your trip much more wonderful. We will make further efforts in providing better service. If you are ever in Fukuoka, we hope you stay our hotel again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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CChanHK wrote a review Jun 2023
Hong Kong403 contributions205 helpful votes
I'd stayed at this hotel previously and this stay is another satisfactory one. Staff are polite and speak some English. Room is clean with basic amenities. Around 10 minutes walk to Tenjin which is the Central Shopping centre. Right next to a subway station. A few supermarkets and many restaurants are nearby, very convenient. A good hotel with reasonable price. Recommend!
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ホテルニューオータニ博多 福岡市, 支配人 at Hotel New Otani Hakata
Responded 25 Jun 2023
Thank you for staying with us and taking the time to write this review. It is a great pleasure to meet you for the first time in 5 years. Your kind comments toward our staff are highly appreciated. We will continue to improve our service quality to offer comfortable stay. We are looking forward to welcoming you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Go Getz wrote a review May 2023
3 contributions1 helpful vote
Our family’s decided to stayed on 11 May till 16 May in Hotel New Otani Hakata. We thought this five stars will surprise our’s stay but yet full of disappointment! This is a terrible experience for a five stars hotel! The hotel staffs are very very lazy and poor service. I can also said “no service at all”!! On level eleven walkway from lift to room lighting is very dim and level 12 is cosy and walking scary…. All levels are all in bad interior’s condition which needed to immediate updating. I don’t recommend to stay! Go K H Singapore
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Date of stay: May 2023
Value
Location
Service
Room Tip: If you looking for good five stars hotel in Hakata, I don’t recommend you to stay in Hotel New...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ホテルニューオータニ博多 福岡市, 支配人 at Hotel New Otani Hakata
Responded 16 May 2023
Thank you for staying with us and taking the time to write this review. We are particularly sorry that the attitude of our staff could not meet your expectations. In the future, we will be thorough with staff training to improve service quality. Your valuable comments are highly appreciated.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stuart T wrote a review May 2023
Oxford, United Kingdom374 contributions129 helpful votes
This is a very nice hotel indeed for the money. It's extremely convenient, less than 50m from the subway station (Watanabe dori). The lobby and public spaces are luxurious, the staff are very professional and attentive and the rooms are spacious, clean and well appointed. I would definitely recommend it.
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ホテルニューオータニ博多 福岡市, 支配人 at Hotel New Otani Hakata
Responded 9 May 2023
Thank you for staying with us and taking the time to write this review. It is such an honor to be able to have you say our staff are professional attentive. Hotel New Otani Hakata marks the 45th anniversary in this September since its foundation, we have been making much effort to carry on the tradition and improve service quality. We look forward to welcoming you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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phale12017 wrote a review Feb 2020
United Kingdom50 contributions56 helpful votes
This quality hotel is conveniently situated in the town of Fukuoka. It is on a main shopping street and close to a mall offering stores and different kinds of restaurants. We experienced a Japanese Shabu meal here. It is a kind of fondue type meal where you cook your own meat and vegetables! The hotel does offer a great choice of food. It also has an excellent shopping floor selling gorgeous clothing, souvenirs beauty rooms etc. The reception area is large and interesting. The bedrooms and bathrooms are well equipped and comfortable. Stay here and you may bump into some famous sumo wrestlers, we did !!
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Date of stay: November 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from hotelnewotanihakata, マネージャー at Hotel New Otani Hakata
Responded 3 Feb 2020
Thank you for sharing your recent experience with us on Trip Advisor. We are grateful to read that every aspect of your stay was fantastic, and that you appreciated our service and room. We appreciate your great comments and we look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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gehararigo wrote a review Dec 2019
Tokyo329 contributions170 helpful votes
Good service but physical facilities could be updated. Corridor smells funny at least 6th floor. But good quality was kept at the front desk. Their local advice was very helpful. Also, the location was bit off from the major tourist attractions.
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Date of stay: December 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from hotelnewotanihakata, マネージャー at Hotel New Otani Hakata
Responded 15 Dec 2019
Thank you for staying with us and taking the time to share your review with us. It is a great honor to have received a praise to our service. We will make further efforts in providing better service and continue to renovate our facilities. We hope to see you back at Hotel New Otani Hakata on your next trip to Japan.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tiong15 wrote a review Dec 2019
Bandar Seri Begawan, Brunei Darussalam360 contributions48 helpful votes
+1
Stay in new otani for 4 nights. Not a bad hotel. Although it is not new but it is clean. Room is huge like any other hotels in the world. Plenty of amenities and addition things such as ironing board, international adapter and weighting can be borrow for free. Breakfast is good but the menu didn't change throughout my stay. Bathroom and toilet is big. However, the only issue us language barrier. They have difficulty to understand English but they tried their best to understand us and very courteous. And hotel.in Fukuoka are very strict with their check in time that is 2pm. In term, of location, a slight out from tenji shopping, canal city and hakata but walkable by foot in 15-20 minutes. There are two big gloceries supermarket next to the hotel. Plenty of restaurants choices. Easy access to airport as airport bus is just next to the hotel and metro as it is just in front of the hotel. We took the airport shuttle bus to airport and it is very easy as u just get on the bus take a coupon and pay as you exit and it cost 280 yen only. However, if I am going to Fukuoka again, I may not stay there again as I prefer to stay in hotel next to a shopping center. The best option is to stay neear to the hakata station as there are many shoppings including daiso and sushi train restaurants nearby.
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Date of stay: November 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from hotelnewotanihakata, マネージャー at Hotel New Otani Hakata
Responded 6 Dec 2019
Thank you for staying with us and taking the time to write such a detail review. We are pleased to hear that you were satisfied with our amenities and rental items. In addition, we appreciate your feedback towards our breakfast and our language skill. It is through comments such as yours that we are able to improve our service and to meet our guests’ expectations. Extension of Fukuoka City Subway will be completed around 2022. After that, it will be more easier to access to our hotel from Fukuoka Air Port. We hope you also enjoy next trip to Fukuoka.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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87jennifer wrote a review Nov 2019
Kyoto, Japan54 contributions36 helpful votes
+1
My husband and I stayed one night to celebrate my birthday we were not dissapointed the hotel was clean & modern, spacious room polite staff & excellent service Otani Hotel has 4~5 restaurant to choose from. This hotel location is very convenient 10~15 walk to Tenjin underground Shopping Mall, Museum, Shrine & Temple nearby,Local & Shinkansen Bullet train, Bus stops are not very far.
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Date of stay: December 2018
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from hotelnewotanihakata, マネージャー at Hotel New Otani Hakata
Responded 29 Nov 2019
Thank you for staying with us and taking the time to write this review. We are so glad to want to hear that you are satisfied our room and service. Therefore, we also would like to say happy birthday to you. In order to offer comfortable stay, we will do make much effort to improve our service quality. As you say, our hotel stands near the subway station. So it is very conveniently located for shopping and sightseeing. Hope this year brings you lots of happiness and good health. We are looking forward to seeing you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£75 - £115 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
new otani hakata hotel
LOCATION
JapanKyushuFukuoka PrefectureFukuokaChuoTenjin Station
NUMBER OF ROOMS
372
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL NEW OTANI HAKATA - Updated 2024 Prices (Chuo, Japan)

Frequently Asked Questions about Hotel New Otani Hakata
Which popular attractions are close to Hotel New Otani Hakata?
Nearby attractions include Yanagibashi Rengo Market (0.2 miles), Haraguchi Shoten (0.2 miles), and Amaguriya Yanagibashi Honten (0.2 miles).
What are some of the property amenities at Hotel New Otani Hakata?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel New Otani Hakata?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel New Otani Hakata?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel New Otani Hakata?
Yes, parking is available to guests.
What are some restaurants close to Hotel New Otani Hakata?
Conveniently located restaurants include Rec Coffee Yakuin Ekimae, Yamanaka Honten, and Hakata Daruma.
Is Hotel New Otani Hakata located near the city centre?
Yes, it is 0.9 miles away from the centre of Chuo.
Are any cleaning services offered at Hotel New Otani Hakata?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel New Otani Hakata offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel New Otani Hakata?
The staff speaks multiple languages, including English, Chinese, Japanese, and Korean.
Are there any historical sites close to Hotel New Otani Hakata?
Many travellers enjoy visiting Fukuoka Castle Remains (1.3 miles), Momiji Hachimangu Shrine (3.2 miles), and Fukuoka Castle Shiomi Watchtower (1.5 miles).