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Umikaoru Yado Hotel New Matsumi

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80 Reviews from our TripAdvisor Community

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Showing 35: English reviews
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Reviewed 5 January 2017 via mobile

Can't believe could not get wifi in the room It was bother me so much because I had a lot work have to done even in vacation with my husband 😭😭😭 I called the front desk they said yes only public area can get the wifi😧

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Thank Yuki L
Singapore, Singapore
Reviewed 24 December 2016

We were somewhat disappointed because there was construction in front of our sea view. Although this may no longer be a valid point in the future, the experience nevertheless should have warranted a rate discount or pre-booking warning as the rates are not cheap. The hotel WiFi internet connection was terrible (it is either their hardware is of poor quality/capacity...

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Thank LOo67
Sydney, Australia
Reviewed 27 November 2016

The hotel was excellent in accommodating us. We booked our dates incorrectly by mistake. The hotel did not make a fuss for us and had the exact same room available for us. The room we stayed in is the room with sea view. The room was spacious and comfortable. The onsen is a good experience.

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Thank Richard S
Brussels, Belgium
Reviewed 16 November 2016

We stayed two nights in the ryokan. We received a huge (100 sq m approx) comfortable japanese style room. The onsen with sea view is wonderful. The staff is dedicated, helpful and does speak English. We would appreciate to get an electric kettle in the room instead of an antic thermos.

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2Thank Jane j
Hong Kong, China
Reviewed 9 October 2016

The outlook of the hotel is not attractive on arrival. The hotel lobby is quite spacious and comfortable given the size of the hotel . Staff are very polite and greeted us on the entrance with a big smile and help with our luggage. We took a twin room with tatami family area. The room is really spacious about 35...

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Thank Russel H
Bangkok, Thailand
Reviewed 3 August 2016

We enjoyed our 1 night stay. Of course, It was very good location where you had seen sea view and fresh air. Especially, we delighted soaking onsen all the time. Don't miss their dinner. Oh, we also love our spacious room with chair massage aswell.

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Thank travelnita2016
Toronto, Canada
Reviewed 28 July 2016

We stayed in Beppu one night and found this hotel fine. It is located on a small laneway of the main road. They had parking but charged. The staff were very helpful. The room was large and clean. They have hot spring public baths for men and for women.

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Thank Doreen O
Reviewed 15 July 2016 via mobile

Excellent Japanese hot spring facilities what I highly recommend to the people who interest to stay in this hotel. We have reserved the sea view room with cream bath hot spring. Besides hotel provide hot spring which located on 6/F outdoor area & 7/F indoor with 53.5 temperature which separate male & female. I never try this kind of temperature...

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1Thank ETNN9099
Oxford, United Kingdom
Reviewed 21 June 2016

This ryokan is adequate, but the place is very shabby indeed. It reminded me of hotels in 1970s communist Eastern Europe. The corridors smell of tobacco smoke and the location is very unappealing indeed - it looks like it's in the midst of an industrial estate and the "view" of the sea is across a strip of boulders and concrete....

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1Thank Stuart_c_Taylor
Den Bosch, The Netherlands
Reviewed 21 May 2016

Fine hotel Ryokan in Beppu. 10 minutes walk from railway station, central location. Spacy rooms especially those on the city side of the hotel. The rooms are Japanse and a bit out dated. Extremely good food. Each evening a delicious diner. Sometimes too much for western oriented guests. Excellent staff, very good service. Only Wifi is bad in your room;...

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Thank Eric J

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
Things to do
  • Restaurant
Room types
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Concierge

Additional Information about Umikaoru Yado Hotel New Matsumi

Address: 3-14-8 Kitahama, Beppu 874-0920, Oita Prefecture
Region: Japan > Kyushu-Okinawa > Oita Prefecture > Beppu > Beppu Station , Beppu Onsen
Price Range: £109 - £243 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Umikaoru Yado Hotel New Matsumi 3.5*
Number of rooms: 35
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Questions & Answers

Here's what travellers have asked, with answers from Umikaoru Yado Hotel New Matsumi staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Twin room with Tatami area - great value for money”
 of 5 bubbles russelh2015, 9 Oct 2016 | Read review
“sea view & high floor next to onsen”
 of 5 bubbles travelnita2016, 3 Aug 2016 | Read review
“We had a room with a western bed which was very large. But we faced the city so not much of a view. There may be rooms with better views.”
 of 5 bubbles DoreenO_12, 28 Jul 2016 | Read review
“Take the city side for spacious room, front is with views on the ocean.”
 of 5 bubbles C4927HXericj, 21 May 2016 | Read review
“Japanese Style Room are great”
 of 5 bubbles Gryphon123, 20 Dec 2015 | Read review
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