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The Westin Sendai

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426 Reviews from our TripAdvisor Community

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Showing 80: English reviews
Tokyo, Japan
Reviewed 4 weeks ago via mobile

Probably the best hotel in Sendai with a terrific view on the city. Bedrooms are very comfortable. Breakfast perfect, but the wifi experience is a shame for this kind of hotel. It is sooooo slow. In Japan it seems unrealistic to face this problem.

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Helpful?
Thank Tokyoville
ウェスティンホテル仙台_担当, 宿泊部 at The Westin Sendai, responded to this review

Thank you for taking the time to leave this review about your recent visit to The Westin Sendai. Thank you very much for your good comments for the guest room however we must apologize for the inconvenience of internet connection. We are looking into the cause of the internet connection at the guest floor right now as its very important...

Birmingham, Alabama, USA
Reviewed 16 October 2016 via mobile

We stayed here on a long road trip across Japan. The hotel was a perfect respite for weary western travelers! The beds were super comfortable. The room had an amazing view of the Sendai Skyline. But the soaker tub! That was the key to my heart! And the breakfast buffet was delicious. I'm still getting used to raw fish and...

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Helpful?
Thank KJP0920
ウェスティンホテル仙台_担当, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure...

Sydney, New South Wales, Australia
Reviewed 5 October 2016

I stayed here two nights while visiting family. It is expensive but it is 5 stars all the way. When booking I joined the Starwood Preferred Guest program (free) and this allowed me to book a room on the Executive Floors. From arrival everything was handled in the Executive Lounge - check in, breakfast, evening drinks and check out. The...

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Helpful?
Thank John2090
ウェスティンホテル仙台_担当, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure...

Liverpool, United Kingdom
Reviewed 25 August 2016

I stayed here for 3 nights during a business conference in Sendai. Despite the higher price tag than most other hotels in Sendai, I wasn't expecting to be impressed, but I was. The hotel has a modern Japanese influence and as it is located on the 24th floor of the tower buildings all the rooms have an amazing large window...

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Helpful?
Thank Andrea S
ウェスティンホテル仙台_担当, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure...

Tokyo Prefecture, Japan
Reviewed 23 August 2016

This hotel is excellent. You get a magnificent panoramic view over the beautiful city of Sendai from a comfortable, quiet, clean, well-designed room. The room was spacious and I believe that the price per square meters actually came cheaper than other major hotels in the area. Hotel staff are attentive and helpful. The hotel is located one of the furthest...

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Helpful?
Thank Garagan_MJ
ウェスティンホテル仙台_担当, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure...

Gothenburg, Sweden
Reviewed 4 August 2016 via mobile

We had a great stay of two nights at Westin Sendai. The bathroom was huge with both shower and bathtub (superior room). The room was big as well with a nice view of Sendai. Will definately come back next time we travel to Sendai and definately stay a little longer. Sendai had lots of potential to use it as a...

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Thank joakgarp
ウェスティンホテル仙台_担当, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure...

Reviewed 4 August 2016

We stayed one night in the Westin Sendai in early July 2016. The location is close to JR Sendai station, about 10 minutes by taxi. We were quite surprised after entering the hotel, because we never thought it is such a trendy, cosy, luxury hotel from just browsing photos from its website. The Executive Lounge is one of the best...

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Thank Annie C
ウェスティンホテル仙台_担当, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure...

Sunshine Coast, Australia
Reviewed 22 June 2016

First time for me to stay at a Westin Hotel. The hospitality and courtesy provided by every member of the staff was unparallelled. I cannot praise them enough. The rooms were large and well appointed. Breakfast was well priced and contained extensive choices with something for every taste. Easily the best hotel in Sendai.

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Helpful?
Thank Icarus3619
ウェスティンホテル仙台_担当, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure...

Cork, Ireland
Reviewed 15 June 2016 via mobile

Great hotel. Rooms very large for Japan. Great views over the city and beyond. Great customer service as always. Didn't have dinner as I was out most nights with Friends. Breakfast has lot of options from around the world so you won't be disappointed. The only down side is that the wifi is appalling.

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Thank Woody8276
ウェスティンホテル仙台_担当, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure...

Kuala Lumpur
Reviewed 8 June 2016

I've stayed at this Westin numerous times now and cannot think of a bad thing to say. The check in staff in the Club Lounge are terrific. They are friendly, polite and are a wonderful bunch of people. Even entering on the ground floor the staff assist in every way possible. The rooms are great too with wonderful views of...

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Helpful?
Thank Robert C
ウェスティンホテル仙台_担当, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about The Westin Sendai

Address: 1-9-1 Ichibancho, Aoba-ku, Sendai 980-0811, Miyagi Prefecture
Region: Japan > Tohoku > Miyagi Prefecture > Sendai > Kotodai Koen Station , Hirose Dori Station
Price Range: £111 - £271 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Sendai 4.5*
Number of rooms: 292
Reservation Options:
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Hotel Style:
#1 Spa Hotel in Sendai
#1 Luxury Hotel in Sendai
#1 Business Hotel in Sendai
#1 Romantic Hotel in Sendai
#2 Family Hotel in Sendai
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Sendai staff and other travellers.
1 question
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Questions? Get answers from The Westin Sendai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you request non-smoking rooms. japan still allow smoking in some hotel rooms”
 of 5 bubbles argsheel, 25 Aug 2016 | Read review
“Presidential Suite”
 of 5 bubbles O1828RManniec, 4 Aug 2016 | Read review
“Pay a little extra for a club level room, you won't regret it and the views from the club lounge are fantastic.”
 of 5 bubbles RobertC411, 8 Jun 2016 | Read review
“Higher floors offer best views”
 of 5 bubbles NikhilSujir, 24 May 2016 | Read review
“Corner rooms are great because of the light and they are a little larger than standard rooms.”
 of 5 bubbles BostonCity1, 13 Apr 2016 | Read review
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