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InterContinental Mzaar Mountain Resort & Spa

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Traveller (119)
Room & Suite (87)
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Overview
  • Excellent29%
  • Very good27%
  • Average19%
  • Poor12%
  • Terrible13%
Travellers talk about
AMENITIES
Free Wifi
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Room Service
Suites
5 Star Hotel
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (271)
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All reviewsintercontinental mzaarmountain resortbreakfast buffet isindoor poolf bsnow seasondirect accessski tripin housewill visit againhotel lobby iswinter resortgreat restauranthigh seasonlebanonskiingmountains
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1 - 5 of 262 reviews
Reviewed 4 weeks ago

We have stayed at the Intercontinental Mzaar hotel for the weekend with the family; and i can honestly say that the hotel has a great location, good service, and specious rooms. The food was good, but for people who don't smoke or doesn't like the...More

Thank marianekf8
Response from Joost K, General Manager at InterContinental Mzaar Mountain Resort & SpaResponded 3 weeks ago

Dear marianekf8, Thank you for your feedback. We understand and apologize for the inconvenience caused by the smell of smoke. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make...More

Hotel's Favourite
Reviewed 28 January 2018

Just got back home after a weekend at Mzaar. Being up in the snow is always a pleasure and at this hotel you get that with ease of access to the slopes but there is so much more. The staff focus heavily on great customer...More

Thank mauricecollis
Response from Joost K, General Manager at InterContinental Mzaar Mountain Resort & SpaResponded 2 February 2018

Dear Mr. Collis, Thank you so much for your review of our hotel. We appreciate your loyalty as an Platinum Elite IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes...More

Reviewed 4 weeks ago

It is a great place to organize big meetings and events. The check in & check out procedures are fast and effective. The staff is very understanding of specific requirements and act fast. Banquet personnel can be more agile. Wifi can be improved.More

Thank tony-ElH
Response from Joost K, General Manager at InterContinental Mzaar Mountain Resort & SpaResponded 3 weeks ago

Dear tony-ElH, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joost...More

Reviewed 4 weeks ago

Noisy rooms- some smell of mould. Ground floor rooms are horrendously noisy- you hear everyone passing by to get to other floors, and you hear the noise of the kids entertainment area. The main lobby smells of smoke, with people smoking cigarettes and cigars indoors....More

Thank Joe N
Response from Joost K, General Manager at InterContinental Mzaar Mountain Resort & SpaResponded 3 weeks ago

Dear Joe N, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions, the smell of smoke and the food quality and price....More

Reviewed 16 April 2018

Stayed at the begining of April for one night, the area was already quiet and the hotel was running on skeleton crew. Check in was rough and ready and the front desk attendant looked like he couldn't locate our booking, after some time he ran...More

Thank Tristan B
Response from Joost K, General Manager at InterContinental Mzaar Mountain Resort & SpaResponded 5 weeks ago

Dear Tristan B, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the...More

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About
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$154 - US$392 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$154 - US$392 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (119)
Room & Suite (87)
Dining (33)
Pool & Beach (20)
Business Centre & Event Rooms (11)
Family and Play Areas (5)
Questions & Answers
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Hanine Y
21 January 2018|
AnswerShow all 3 answers
Response from Chris R | Reviewed this property |
The rooms are... I utilised the one in our room to dry my trainers from a day playing in the snow - my suggestion however is to take more appropriate shoes with you than I did :) Enjoy the place!
1
Vote
Rachel H
4 June 2015|
AnswerShow all 2 answers
Response from Anil K | Reviewed this property |
Dear Rachel, I really cannot answer your question as I did not use there spa. Sorry. Anil
0
Votes
Room Tips
"NOT the ground floor"
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"Only tried the restaurant"
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"main building rooms have better view"
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"Dont take the 104 suite."
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