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Renaissance Kota Bharu Hotel

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Renaissance Kota Bharu Hotel
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301 Reviews from our TripAdvisor Community

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Showing 245: English reviews
Reviewed 2 days ago NEW

The hotel proved a good base for our team of six working a couple of miles away. The rooms are spacious and well appointed. The breakfasts were a highlight of the trepanned there was a varied selection of dishes to suit all tastes. We only eat at the hotel once in the evening and this was a buffet that was...

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Helpful?
Thank Robin M
Reviewed 4 weeks ago via mobile

I stayed here for few nights to find the rooms were quite pleasant with a touch of traditional deco. The dinner and lunch buffet are okay but it seems they repeat the menu after 1 day. They didn't served juice or cordial during buffet time. The meeting room felt so suffocating as no air ventilation and it smells old. To...

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1Thank Rafidah A
Adrian C, General Manager at Renaissance Kota Bharu Hotel, responded to this review

Dear Rafidah, Thank you for taking the time to share your feedback on your recent stay at our Hotel. We are glad to hear that you had enjoyed your stay; however regret that your meeting experience was not that satisfying. Please accept our sincere apologies for the setbacks. Your comments was noted and shared with the relevant associates concerned; and...

Reviewed 23 October 2016 via mobile

Not a pleasant stay, cold showers to under cooked food to finding hair in my food. I brought it to room services attention, apparently hair in food is funny. I do not recommend staying here. Also, if you are looking to relax in the sun next to a nice pool I'd look somewhere else!

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Thank Chris C
Adrian C, General Manager at Renaissance Kota Bharu Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on your recent stay at our Hotel. We regret that your stay with us was not so pleasant. Please accept our sincere apologies for the setbacks. Your valuable comments were noted and addressed with our team members. We will take the necessary steps to prevent future recurrences. Every...

London, United Kingdom
Reviewed 9 October 2016

We checked in at 11pm and were gone by 6:30am but the Renaissance was great for those few hours. The bed was amazingly comfortable and the shower was warm and powerful. The front desk staff were all very friendly and arranged airport pick up and transfer to Kuala Besut to enable us to get the first ferry to the perhentians.

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Helpful?
Thank Anna H
Adrian C, General Manager at Renaissance Kota Bharu Hotel, responded to this review

Dear Anna, Thank you for sharing your stay experience at our Hotel. We are so glad to hear that you had a warm and comfortable stay. Your positive comments will be shared with our team to further inspire them. Our team always strive hard to meet our guests' expectations. We are glad to be of service to you and look...

Butterworth, Malaysia
Reviewed 6 October 2016

Having a tremendous and sincerely staffs by assisting people like me as a new guest at the hotel. A nice place with a great staff will complement each other. Thank you from my deeply my heart. A few new experiences in my lfe at the hotel cannot be forgotten and will continue staying in the future.

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Helpful?
Thank Mohd Rizal S
Adrian C, General Manager at Renaissance Kota Bharu Hotel, responded to this review

Dear Mohd Rizal, Thank you for your wonderful feedback on your recent stay at our hotel. We are pleased to know that you had enjoyed your stay and will share your positive comments among our associates. We also look forward to welcoming you back! Regards Adrian Cecil

Reviewed 24 September 2016 via mobile

Staff wants a high score from you. "We do not accept 1 till 9. We only like 9 and 10". Ok, I give a 9, because people was very kind, friendly and helpful. As we told them the meat was not that good, they checked it, removed it, apologize and make a new one. Plus coffee for free. That is...

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Helpful?
Thank JP v
Adrian C, General Manager at Renaissance Kota Bharu Hotel, responded to this review

Dear JP, Thank you for your wonderful feedback on your recent stay at our hotel. We are pleased to know that you had enjoyed your stay and will share your positive comments among our associates. On another note, please accept our apologies for our overzealous associate who had been too blatant on getting a good score for the Hotel. Our...

Reviewed 20 September 2016

I check in on 19 Sep 2016. First room have no hot water at lavatory. After complain and waiting 45min, maintenance come and he said that need to check. And waiting more then 30min nobody inform what is the status... Finally they change another room for me. On next day i just find out that water is very dirty. And...

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Helpful?
Thank Peggy T
Adrian C, General Manager at Renaissance Kota Bharu Hotel, responded to this review

Dear Guest, Thank you for taking the time to give your feedback on our Hotel. We regret that your recent stay with us was not so pleasant. Please accept our sincere apologies for the setbacks. Your points were noted and our team had taken preventive measures to ensure no such recurrences in future. Meeting our guest’s highest satisfaction has always...

Kuala Lumpur, Malaysia
Reviewed 15 September 2016

friendly welcome by the staff. hotel is connected to a mall. so if you will be renting a car to go about in town, the parking entrance is through the mall parking entrance and locate the pillar closest to the hotel lift. room is very spacious but the bed is pretty hard and pillows were to fluffy for my personal...

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Thank PSTS23
Adrian C, General Manager at Renaissance Kota Bharu Hotel, responded to this review

Dear Guest, Thank you for sharing your wonderful experience during your recent stay at our hotel. We are glad to hear that you had enjoyed your stay and totally pleased with our services. Your positive feedback will be shared among our associates to inspire them to give their best at all times. We also look forward to welcome you back...

Reviewed 28 August 2016 via mobile

Kota Bharu is really far from being a touristic city, so probably this makes everything not attractive from one side and from the other all the structures are not made for foreigners. Naturally we stopped here to go to the paradise islands called perhentian... Unfortunately this is the only decent place to stay, so there is not much to do:...

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Thank Ggg1972
Adrian C, General Manager at Renaissance Kota Bharu Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on your recent stay at our Hotel. We regret that your stay experience was not that satisfying. Please accept our sincere apologies for the setback. Meeting our guest’s highest satisfaction has always been our top priority and we are working hard towards that objective. We look forward to...

Barcelona, Spain
Reviewed 24 August 2016 via mobile

We're staying in the Kota Bharu suite at this hotel right now (2 nights). The hotel, which boasts being the only 5* in the city, seems to never have been renovated to any degree and bears the marks of time. Old fashioned, worn and torn. Additionally, allthough we're in the second-biggest suite of the hotel: one has to pay for...

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Thank chrisgrenness
Adrian C, General Manager at Renaissance Kota Bharu Hotel, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback. We regret to hear that you had unpleasant experiences during your stay with us. Please accept our sincere apologies for the setbacks. Our minibar items are available upon request and additional slippers can be requested through our Delighted to Serve (DTS) agent. The Hotel is in the...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Experience the rich Malay culture at Renaissance Kota Bharu Hotel, a Marriott Luxury & Lifestyle Hotel and the city's only five star international class hotel with premier convention and wedding venue. Conveniently located in the heart of Kota Bharu's commercial and shopping district and also close to the domestic airport. For business or leisure traveler, the 298 spacious accommodation rooms and suites provides world class service and facilities including High Speed Internet, 2 Executive Floors with dedicated Club Lounge,Business Centre, wireless meeting rooms with Grand Ballroom, an on-site event management to create exhibitions, conventions, meetings and most extravagant weddings. The Renaissance Fitness Centre is Kota Bharu's largest gymnasium equipped with latest fitness equipment, steam rooms, sauna, Jacuzzi and a heated outdoor swimming pool. ... more   less 

Additional Information about Renaissance Kota Bharu Hotel

Address: Jalan Sri Kota | Jalan Yahya Petra, Kota Bharu 15100, Malaysia
Region: Malaysia > Kelantan > Kota Bharu
Price Range: £48 - £61 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Renaissance Kota Bharu Hotel 4.5*
Number of rooms: 298
Reservation Options:
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Also Known As:
Renaissance Kota Bharu Hotel Kelantan
Kota Bharu Renaissance
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Kota Bharu Hotel staff and other travellers.
2 questions
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Alor Setar, Malaysia
over a year ago

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Questions? Get answers from Renaissance Kota Bharu Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from the road recommended”
 of 5 bubbles robinmT9204VN, 3 Dec 2016 | Read review
“High level”
 of 5 bubbles mrizal2016, 5 Oct 2016 | Read review
“Front-facing rooms are noisier”
 of 5 bubbles JRKernow, 30 Jun 2016 | Read review
“I had a nice corner room, seems quiet.”
 of 5 bubbles 638ujinl, 25 Jun 2016 | Read review
“Quiet room, privacy and serenity”
 of 5 bubbles KunFayakun, 25 May 2016 | Read review
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