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Sutera Hotel

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40 Reviews from our TripAdvisor Community

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Showing 38: English reviews
Ipoh, Malaysia
Reviewed 4 weeks ago via mobile

No star! Took a very long time to check in, about more than half an hour. The beds are horribly dirty, smelly and with black spots. I reckon they have washed the bedsheet and so on. The towels are even terrible with black spots, its conditions are worse than the floor mat. The leftovers left by the previous customers were...

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Thank Poh yee Y
Kuala Lumpur, Malaysia
Reviewed 18 October 2016

Don't be fooled by the freshly painted façade of this hotel. The insides are in absolute shambles. From the moment you step into the lobby and then to your room, you'll be met with horrors after horrors of signs of poor maintenance and upkeep. The floors are filthy, the walls have stains all over them and everything looks like they...

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1Thank omelettedufromage
Seremban, Malaysia
Reviewed 5 October 2016

From arriving till check out, everything was ok. Room cleaned,basic amenities ok, breakfast good/simple except wi fi could not use (poor wi fi service). Taxi service when asked, service fast (night). Nearby to other destination - restaurants, shopping complex (Jaya Jusco) etc.

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1Thank lizitaharon
Reviewed 6 May 2016

ROOM - Our room on the 3rd floor was clean upon entering and all the basic amenities like mugs and soaps were adequately stocked. The beds although neatly made-up, had 1-2 stained spots under the duvet but they seemed like the kind of stains you can never remove even after multiple washes. The pillow was hard and flat. The lighting...

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Thank Animaguscat
Kuala Lumpur, Malaysia
Reviewed 8 March 2016 via mobile

First stayed here 2 years ago and it wasn't bad, basic, but clean. The recent stay, though, was really disappointing. Checking in took more than 10 minutes. I didn't mind that. I minded the man at the counter who scolded his worker in front of me for not doing her job right. Totally not accepted. I bumped into the same...

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1Thank Zuruds
Melbourne, Australia
Reviewed 13 December 2015 via mobile

I wanna rate 0, no even a star!! Travel to Seremban for a working trip, step into this hotel, front desk welcomed us with poor service and even lazy to talk! We asked where's our room, she just point our room location instead of saying it! On the bed, a hair found below our pillow! A VISIBLE black stain found...

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1Thank yipie y
Selangor, Malaysia
Reviewed 7 December 2015

What differ this hotel than a budget hotel in Seremban..only that they have pool, decent lobby. Advise : bring your own pillow to get better sleep.. Iron not provided in every room, need to go to ironing room (avoid ironing in morning or else need to wait for turns) Room 122 : need to restart aircond every 2-3hour as will...

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Thank SarahSue0
Reviewed 9 November 2015 via mobile

For Rm 130 definitely not worth staying. Shower tap knob drop off when you turn..sink tap only drip when you turn it full. Breakfast really suckkkkkss. Simple request for 2 half boiled eggs have to pay...my godddd, just 2 miserable eggs. Wouldn't come back.. My room is 219

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Thank curiouscat69
Pasir Gudang, Johor, Malaysia
Reviewed 3 November 2015

Room is quite clean and not too small (standard room with window), kids were enjoy at swimming pool. Breakfast was not good, food served do not have a lots choices. Restaurant was dirty and crowded. I stayed at Room 322, unfortunately the room lock spoiled. Called 2 times for repair.

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Thank ung_anna
Malaysia
Reviewed 23 September 2015

Stayed here for over 3 nights with 5 rooms.. unfortunately it wasn't to our expectation. Firstly Night Manager was not friendly and helpful at all. One reason we choose this place because it said there will be wifi in the rooms but sadly untrue. We checked in late and when we ask the manager, all he could say was the...

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1Thank naturewala

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge

Additional Information about Sutera Hotel

Address: 77 & 78 Jalan Bahtera 2, Seremban 70200, Malaysia
Region: Malaysia > Negeri Sembilan > Seremban District > Seremban
Price Range: £14 - £42 (Based on Average Rates for a Standard Room)
Number of rooms: 84
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Questions & Answers

Here's what travellers have asked, with answers from Sutera Hotel staff and other travellers.
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Questions? Get answers from Sutera Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not stay here”
 of 5 bubbles omelettedufromage, 17 Oct 2016 | Read review
“Higher floors have less noise from the swimming pool”
 of 5 bubbles Animaguscat, 5 May 2016 | Read review
“Get the second floor rooms.... apparently there is little wifi service on this floor”
 of 5 bubbles naturewala, 23 Sep 2015 | Read review
“Good luck and I feel sorry for you.”
 of 5 bubbles TheChoobs, 4 May 2015 | Read review
“None.. Would avoid this place”
 of 5 bubbles ey90, 9 Oct 2014 | Read review
5 of 5
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