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Merchant Hotel

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Merchant Hotel
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76 Reviews from our TripAdvisor Community

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Showing 64: English reviews
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 days ago NEW via mobile

It only provides you with all the most basic services & amenities. Free breakfast is soso.... However if you take into account of the affordable price, you are getting what you are paying for. It is mainly for people looking for an affordable stay in a budget hotel with basic services & amenities. Location is convenient though.

Helpful?
Thank sky h
Chiang Mai, Thailand
Level Contributor
121 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 2 weeks ago via mobile

I usually stay at a hotel on Chulia when I'm in Penang but they were booked so we decided to stay at Merchant Hotel for a few nights. I must say I'm impressed with both the rooms as well as the very friendly concierge. It's centrally located ( in Georgetown) and next to numerous restaurants and a 7/11. If you... More 

Helpful?
Thank calanagear
Level Contributor
69 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 3 weeks ago via mobile

Unpleasant counter staffs prefers guests not stay in hotel not more than a day.. a week...not for month long staying guests. Unsuitable conducts by staffs who refuses non staying guests to use counter bathroom yet they allowed outsiders to use the bathroom ...by friends they knew...why set such silly rulings? Is that fairness? As such...do you think check in guests... More 

Helpful?
Thank safwanlim

Travellers are raving about these George Town hotels

Koh Phangan, Thailand
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 weeks ago via mobile

stayed here for 2 nights whilst applying for my new Thailand visa. They have smoking and non smoking rooms, the rooms are big with a fridge, good hot shower, large double bed, tv (the tv channels are some what limited) fast wifi, they offer breakfast (i didnt try it as there's so many good restaurants near by).The Merchant is in... More 

Helpful?
1 Thank carrado
Kuala Lumpur, Malaysia
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 October 2016 via mobile

Room interior is quite old fashion eventhough its newly renovated. Bathroom quite dirty, with dirty watermark on the ceiling. Breakfast is just nothing, i can get better breakfast at other hotel with the same room rate. Parking area is limited and too narrow. Staffs are responsive and helpful. Will not stay here again.

Helpful?
2 Thank shahrul1992
Singapore
Level Contributor
49 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 26 October 2016 via mobile

Pros - Excellent customer service - Good location - Good size of room (805) - Free toiletries - Complimentary of water - Complimentary of daily newspaper Cons - Pathetic varieties of breakfast with stone hard white bread - Facing Penang Road, enjoy the ongoing traffic noises and yes, clear hearing of people laughing or shouting on streets even in the... More 

Helpful?
2 Thank doraemonger
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 October 2016

Let's start with the positive points. Now, when I booked this hotel, I didn't checked the location and all because I simply want a short getaway as I'm meeting my friend here. When I looked around, I realized that it's close to all the cool places in Penang. The Street Art, the stall at Transfer Road, Chowrasta, etc. Restaurants and... More 

Helpful?
1 Thank Azrie I
Honolulu, Hawaii, United States
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 17 October 2016

The hotel is in a great part of town for touring. The room was large and the beds comfortable. The TV had English speaking channels. Breakfast was included, there was fruit, toast, croissants, cheese, meats, eggs, and some local dishes.

Helpful?
1 Thank Sheri S
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 September 2016

The location is perfect if you're a foodie! There are many restaurants, cafe right behind the hotel and around the area. Love Lane, famous wall art street, chew jetty are all within walkable distance. Which also contributed to noises at night, a bit for to fall alseep. Dark side was, there were many ants and even small cockroach in the... More 

Helpful?
Thank Agnes T
Ipoh, Malaysia
Level Contributor
6 reviews
3 hotel reviews
Reviewed 16 September 2016

We have a total of 7 persons occupying 3 rooms and 2 of them are connecting rooms on the 9th floor (for 2 nights)......rooms & toilets are clean coupled with a nice view! We did not have to drive out as there are many nice places to see and to have good food by walking. Good secure parking behind the... More 

Helpful?
Thank BT993TT

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Breakfast
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
We are the new Merchant Hotel, by taking over the old Merchant Hotel Management, we have fully optimized every nook and cranny to transform the extremely vintage hotel to what you see in the picture we provide. Though were not open yet, and we have no proof on our service being way better than the old Merchant, we urge you to give us a chance to prove to you. Our tagline is " Come as a guest, Leave as a friend". Come be our friend. ... more   less 

Additional Information about Merchant Hotel

Address: 55 Jalan Penang, George Town, Penang Island 10000, Malaysia
Region: Malaysia > Penang > Penang Island > George Town
Price Range: £27 - £48 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Merchant Hotel 3.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Merchant Hotel Penang/George Town
Hotel Style:
#6 Romantic Hotel in George Town
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Questions & Answers

Here's what travellers have asked, with answers from Merchant Hotel staff and other travellers.
4 questions
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Kuala Lumpur, Malaysia
2 months ago
over a year ago

See all questions (4)

Questions? Get answers from Merchant Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Strategic location if you plan on not staying too long in the room”
 of 5 bubbles azriei2015, 21 Oct 2016 | Read review
“Request for a room with balcony on the higher floor for the best views!”
 of 5 bubbles BT993TT, 16 Sep 2016 | Read review
“If you are a women or in couple ask them to get you on the ladies floor opposite to the road.”
 of 5 bubbles 824liab, 6 Sep 2016 | Read review
“Terrible management.”
 of 5 bubbles mastamirsa, 27 Aug 2016 | Read review
“Rooms facing the carpark are quieter”
 of 5 bubbles kambing_meek, 30 Dec 2015 | Read review
5 of 5
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