We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Hotel Jen Penang by Shangri-La

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Hotel Jen Penang by Shangri-La
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel"},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,813 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,564: English reviews
Start your review of Hotel Jen Penang by Shangri-La
 Click to rate
Singapore
Reviewed 6 days ago NEWvia mobile

This is our first time staying in Penang city area when our past trips were in seaside resorts near Batu Feringghi area. We really enjoyed the convenience of being near many of our favourite food areas around Hotel Jen area. The Hotel's amenities and recently refurbished room really pleased us. Special mention to Serina who really took care of us...

 Report
Helpful?
1Thank BGBGSingapore
Reviewed 1 week ago via mobile

I was coming here for business trip that I need to work at night. When I check-in the hotel, I was not being told there is renovations going on. Till I reach my room floor, I heard quite numbers of rooms are renovating. Drill sound, saw, knocks were annoying for me which I couldn't rest for my night shift. I...

 Report
Helpful?
3Thank Yeoh B
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear Yeoh B, Thank you for staying at Hotel Jen Penang and sharing your experience with us. We are sorry about the inconvenience from the renovation works and we thank you for bearing with us during this period. We always try to ensure all of our guests are aware of any events which may be taking place at the hotel,...

Staffordshire
Reviewed 1 week ago

Based on previous reviews which mentioned that the hotel was being refurbished from the top to the bottom, so it was worth trying to get a room on a higher floor - so we requested this and got a pair of connecting rooms on the top/17th floor! Very comfortable rooms and well refurbished with pleasant decor. Breakfast is a buffet...

 Report
Helpful?
1Thank jschwa1
Stevenage, United Kingdom
Reviewed 1 week ago

We were there in November last year before renovations but pleased we were able to enjoyed the newly renovated room.We stayed at the club lounge and I am pleased to say that it is worth it and we were well looked after by the staff

 Report
Helpful?
1Thank theresaeastwood
Denpasar, Bali
Reviewed 1 week ago via mobile

I thought I’d scored a great deal on Orbitz - rate of slightly more than $50 - for a one night stay at Hotel Jen Penang. Hotel Jen is a sub brand of the upscale Shangri La hotel that is supposed to be hip and modern. Immediately upon check in around noon I learned why rates at this very well...

 Report
Helpful?
3Thank RoniWDenpasar_Bali
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Dear RoniWDenpasar_Bali, Thank you for staying at Hotel Jen Penang and sharing your review. We are truly sorry about your stay experience at our hotel, particularly the noise from the renovation. Thank you for bearing with us during this period. We always try to ensure all of our guests are aware of any events which may be taking place at...

Kuala Lumpur, Malaysia
Reviewed 1 week ago

 Report
Helpful?
1Thank ace133
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Texas
Reviewed 1 week ago

 Report
Helpful?
2Thank NaturalNawlins
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Reviewed 2 weeks ago via mobile

 Report
Helpful?
Thank nazri m
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Bangkok, Thailand
Reviewed 2 weeks ago via mobile

 Report
Helpful?
Thank AnnalizaBisnar
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

Singapore, Singapore
Reviewed 2 weeks ago

 Report
Helpful?
Thank Richard G
HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-La, responded to this review

1,051 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (748)
Viewed
Room/Suite (196)
Viewed
Dining (43)
Viewed
Hotel & Grounds (117)
Viewed
Pool/Beach Area (21)
Viewed
Family/Play Areas (3)
Viewed
View from Room (40)
Viewed
Bathroom (53)
Viewed
Business Centre/Function Rooms (4)
Viewed
Other (271)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (292)
Viewed
Adult Pool (14)
Viewed
Amenities (74)
Viewed
Children's Pool (3)
Viewed
Club Room (31)
Viewed
Deluxe Room (8)
Viewed
Executive Suite (10)
Viewed
Malaysian Suite (79)
Viewed
Dining (26)
Viewed
The Hotel (47)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (11)
Viewed
Room/Suite (3)
Viewed
Pool/Beach Area (1)
Viewed
Other (7)
Check In Check Out
Hotels you might also like...
Travellers also viewed these George Town hotels
0.0 mi away
The Wembley – A St Giles Hotel, Penang
0.3 mi away
Sunway Hotel Georgetown Penang
1.0 mi away
The Royale Bintang Penang
The Royale Bintang Penang
#16 of 84 in George Town
635 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Hotel NEO+ Penang
Hotel NEO+ Penang
#23 of 84 in George Town
1,010 reviews
0.2 mi away
Le Dream Boutique Hotel
Le Dream Boutique Hotel
#2 of 84 in George Town
507 reviews
2.1 mi away
G Hotel Kelawai
G Hotel Kelawai
#12 of 84 in George Town
383 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Show More
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hotel Jen Penang by Shangri-La staff and other travellers.
30 questions
Ask a question

See all questions (30)

Questions? Get answers from Hotel Jen Penang by Shangri-La staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher level rooms are better”
jschwa1, 16 Apr 2017 | Read review
“Try to have a room away from lifts as it can be a bit noisy during the night.Higher floor has better views”
theresaeastwood, 15 Apr 2017 | Read review
“either pool view or sea view”
nambeer, 7 Apr 2017 | Read review
“High floor while renovating”
349randolphh, 27 Mar 2017 | Read review
“Avoid the renovations!”
Boreda, 25 Mar 2017 | Read review
5 of 5