JEN Penang Georgetown by Shangri-La
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JEN Penang Georgetown by Shangri-La

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Room & Suite (306)
Hotel Jen Penang by Shangri-La
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About

4.0
#27 of 121 hotels in George Town
4.3 of 5 bubbles
Location
4.1 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.0 of 5 bubbles
Value
JEN Penang Georgetown by Shangri-La, centrally located in the heart of Penang’s vibrant and bustling George Town, is situated within walking distance to the UNESCO World Heritage Site, as well as prime commercial and business areas and shopping malls. Enjoy your stay in George Town. Have a leisurely stroll to over 20 exciting street arts and satisfy your cravings for must-eat famous street hawker food in Penang. Enjoy direct access to the main public transportation options such as the Central Area Transit (CAT shuttle buses), taxis or trishaws with only a few steps from my hotel. My newly redesigned rooms and suites feature distinct highlights of Penang blended with contemporary touches offering comfortable rooms to business and leisure travelers alike. Stay with me and enjoy fuss-free simple pleasures - fast WiFi, gym, and much more. In line with government's guidelines, we've made some adjustments on the time and usage of our services and facilities. Please contact us for further information.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Table tennis
Kids stay free
Children's television networks
Paid public parking nearby
Car park
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Wine / champagne
Kids pool
Highchairs available
Pushchairs
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Sun loungers / beach chairs
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Stovetop
Electric kettle
Flatscreen TV
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
City View
Family
Languages Spoken
English, Chinese, Indonesian, Malay and 1 more
Hotel links
Special Offer:Exclusive Member Rate

Location

Magazine Road, George Town, Penang Island 10300 Malaysia
2,716Reviews96Q+A100Room tips

Reviews
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Detailed Reviews
Luv_Mort wrote a review Jan 2020
Singapore, Singapore32 contributions40 helpful votes
4.0 of 5 bubbles
Located in the heart of the UNESCO World Heritage Site of Georgetown, the location was ideal.
Walking through the hotel's entrance, I was immediately absorbed by the hotel's showcase of Peranakan style and comfort, with decorative turquoise tiles and comfortable sofas.
The front desk hotel staffs were approachable, conversed well in english, responded to all queries efficiently, and handled all queries professionally.
Love the chic palette and color scheme in the Club Family Room. It was a stylish and cozy room.
The shower head and the foyer light were faulty, when we first checked into the room, but after we reported via the maintenance line, they responded fast and well, and fixed the shower head and foyer light, with almost immediate action.
The cleanliness of the room was fine, and a little above average.
Breakfast at the Club Lounge and Café Jen were a little under average. That was the same for the evening drinks and canapes at the Club Lounge.
Massages at the Health Club were not your typical spa treatments found, provided and received in large chain-branded hotels. The massage service / experience was something that you might get at a neighborhood massage parlor instead. The massage wasn't too bad itself, but it was the whole process before and after the massage that seemed too mediocre for a hotel under Shangri- La. Many independent / standalone hotels do it better.
Overall, a good stay at the contemporary styled and strategically located Hotel Jen Penang by Shangri-La.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HotelJenPenang, General Manager at JEN Penang Georgetown by Shangri-La
Responded 12 Jan 2020
Dear Luv_Mort, Thank you for sharing your review with us. We are simply delighted to know that overall you've enjoyed your stay especially in our newly renovated room, room amenities, and hotel location. We are indeed strategically located in the heart of Georgetown which our guests can access many interesting places such as shopping malls, eateries, and UNESCO Heritage buildings. We love it that you appreciate our room interior design the modern furniture and fittings were to your satisfaction. In regards to a massage treatment and buffet breakfast at Cafe Jen was not up to your expectations has been shared with the relevant department for improvement. We'd love to see you again and to welcome you back in the near future. Best regards, Ody Odayappan General Manager
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Mrs Hazlin 83 wrote a review Jul 2020
Kuala Lumpur, Malaysia81 contributions97 helpful votes
4.0 of 5 bubbles
We stayed for 1 night at the hotel. This is our first holiday since the quarantine. Finding the hotel was very easy. It was just beside Komtar. Check in was smooth too. Just remember to drop your bags at the lobby since the parking basement does not have any elevator. We carried our bags all the way up the stairs because we didn't know about this. The family room was spacious and comfy for us. The hotel did their best to take precautions for Covid-19. The elevators were sanitized regularly and hand sanitisers are provided in front of the elevators. The pool was limited to 8 guests only and children below 12 are not permitted. We didn't mind this since we were out most of the time. We only stayed in the hotel at night. The TV was connected with netflix so we could watch some movies. Breakfast the next morning was good too. Quite a number of choices provided. Since the Covid-19 is still there, we just had to point what we want and the staff will send it to our table. We had a nice time here. Totally recommended for their location and also the hospitality. Will be back here again!
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Date of stay: July 2020
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HJP Team, General Manager at JEN Penang Georgetown by Shangri-La
Responded 26 Aug 2020
Dear MrsHazlin83, We are so pleased that you were delighted with the stay experience, appreciating our safety standards and precautionary measures room you enjoyed or had observed. Thank you for your kind recommendation of us and we're looking forward to welcoming you back for your next trip here. Best regards, Ody Odayappan General Manager
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Brian Choo wrote a review Jan 2020
Kuala Lumpur, Malaysia1 contribution
4.0 of 5 bubbles
Having been taken over by the Shangri-La group and refurbished, the hotel has a really good, clean feel to it from when one first walks in, all the way to the rooms. For the price one pays per night, it is a very good hotel and the location is really good too, it can be considered right smack in the centre of Penang Island's city centre.

Furthermore, upon check out, I had left a card I had placed on the dressing table in the room. Upon sending out a quick email later that night, housekeeping had found it and almost immediately began processing the postage back to my address in Kuala Lumpur. It was really great service and I am really grateful for that.

P.S: The Front of House staff at the check-in counters can be a little friendlier though. And also hopefully, upgrading of the swimming pool area will be on the list next as that is one part of the hotel that is dated. All in all, good experience and will definitely be back.
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Date of stay: January 2020
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Room Tip: Higher floors, the main road and a big spotlight could get quite glaring
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HotelJenPenang, General Manager at JEN Penang Georgetown by Shangri-La
Responded 2 Feb 2020
Dear SoulSocietyMsia, Thank you for sharing your stay experience. We are simply delighted to know that overall you've enjoyed your stay, especially on our hotel location and excellent service. Your comments on our front office services and swimming pool facilities have also been noted. We look forward to welcoming you back again in the near future. Best regards, Ody Odayappan General Manager
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sch8 wrote a review Jan 2020
Singapore, Singapore136 contributions65 helpful votes
4.0 of 5 bubbles
I booked this hotel 2-3 weeks prior to my visit and managed to get these rooms at very reasonable prices. I thought this was good value money (breakfast inclusive, bottles of water in rooms, tea and coffee and good toiletries). The deco was very modern and it was clean. Receptionists were polite.

Location was not as central as perhaps some of the tourist attractions. I would say it was a 15-20 minute walk or if not, a 5-15 minute car ride to various tourist destinations. The plus side was that it was close to Hin Bus Depot (cool arts and events space).

One of the issues I had was that the room was not sound proofed very well. We could hear the occupants upstairs shifting tables (very noisy). Also, at one point, I could hear a lady having an argument when I was in the bathroom which wasn't pleasant.

Another aspect which I wasn't too impressed with was breakfast. It was very chaotic and busy. In fairness, the restaurant was very small and it was a busy period.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HotelJenPenang, General Manager at JEN Penang Georgetown by Shangri-La
Responded 2 Feb 2020
Dear sch8, Thank you for sharing your review with us. We are simply delighted to know that overall you've enjoyed your stay especially on our hotel interior design and room amenities. We are really sorry for the inconvenience that you had encountered caused by the noise and breakfast that was not up to your expectations. Therefore, rest assured that we will definitely look into this matter to better enhance our guest's experiences. We hope to see you again soon. Best regards, Ody Odayappan General Manager
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awsTraveller wrote a review Jan 2021
Kuala Lumpur, Malaysia109 contributions56 helpful votes
5.0 of 5 bubbles
Was there for light travel 2 nights stayed after CMCO lift up and its was a great choice! Smooth checked in and yeah they followed SOP from the door step. Checking body temperature, they even gave complementary mask and sanitizer kit for every guest, small gesture that meaningful. Body temperature checked at all exit door. Smooth check-in, the car park just 1 level under ground. Christmas decoration taken place at the lobby and its has been cheerful. Spacious lobby and their cafe located also left side of the lobby. Surprisingly this hotel have smoking floor and yes we choose this hotel because they have bathtub which only few hotels offer that facilities.

Spacious room with King size bed for us, full amenities which they replenish every day, clean environment. Very convenient to walk within the tourist attraction. We had pleasant stay and definitely will come back! Breakfast was variety and again SOP taken place, the fnb staff will serve at buffet line which also convenience. Food taste was ok and we enjoy it. Thank you for your hospitality!
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Date of stay: December 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HJP Team, Owner at JEN Penang Georgetown by Shangri-La
Responded 15 Jan 2021
Dear Aley S, Thank you for your review. We are so pleased that you enjoyed your stay experience. We appreciate your detailed highlights of the areas of your enjoyment during this stay. Indeed, our hotel is conveniently located in the heart of George Town and within easy reach to the UNESCO World Heritage Site and Penang's best attractions. Looking forward to welcoming you back in the near future. Best regards, Ody Odayappan, General Manager
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ELAYTEE wrote a review May 2022
London, United Kingdom233 contributions30 helpful votes
5.0 of 5 bubbles
We stayed as 3x adults for 3 nights at roughly £81 / 437MYR a night in a family room with a double bed and a sofa bed that was already made up for us on arrival.

First off, we had a weird scenario where hotel staff went above and beyond to help us. We broke down 100m from hotel and all workshops were closed, being international tourists with no local help we had nowhere to store the car. Reception and security were excellent and allowed us to tow the car into a reserved spot on the forecourt for 1 night until we could sort it out the next morning when mechanics opened.

A lot of other hotels would have left us to our own problems, but Jen front desk and security staff were empathetic, helpful and kind. Thank you for making an already stressful situation a little less painful.

Also a shoutout to our housekeeping staff Noyon (I hope I got your name correct), he was very friendly and helpful and we enjoyed our little chats whilst he gave our room a clean, always spotless after he is finished.

Room itself is of very good quality. Nice big bed, strong AC, great shower pressure, clean environment, good lighting, quality bedding materials. The sofa bed mattress was better than some of our other hotel main beds in terms of comfort. Wifi is also very fast.

Gym is nice and clean, cool, modern and has a variety of freeweights and machines. One of the better hotel gyms.

We did not use the pool but it was not the biggest, however it was clean.

Location is great, a shopping mall, a variety of food, a few foodcourts and Love lane all within a 15 to minute walking radius. Likely even more that we did not get to see!

Overall, great stay, great staff and we plan to return the next time we visit Georgetown.
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JENPenang Team , Owner at JEN Penang Georgetown by Shangri-La
Responded 21 Jun 2022
Dear Elaytee, we are extremely heartened to know that you had a pleasant stay at our hotel where you managed to enjoy our hotel's ambience, room amenities as well as the heartfelt hospitality delivered by our team. We are certainly looking forward to welcoming you back again for another memorable stay. Best regards, Ody Odayappan General Manager
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BenMorais wrote a review Mar 2020
Petaling Jaya, Malaysia294 contributions171 helpful votes
4.0 of 5 bubbles
Have stayed at this hotel when it existed under another name i.e Traders Hotel also by Shangri La. It turned out to be a good decision.

The check in process was relatively smooth together with the health screening done by the hotel staff. It was quick and painless too!

We chose a Club Floor room with access to the Club Lounge also on the 16 th Floor. The room was clean, spacious and spunky in outlook with a wide enough luggage rack for both our suitcases. This shows thought was given to this aspect. Many hotels fail in this regard. There was even an extra lounge chair and a chair near the table.

The bed was a huge king sized one and extremely comfortable too. The pillows were soft and comfy and we both had 2 nights of restful sleep. The room was also quite sound proof from the............ street noises below. The toilet too was clean and well maintained with sufficient toiletries for our use.

The Club Lounge which we visited on both nights offered different levels of service. It did seem under staffed when compared to the ones at Renaissance Johor Bahru and the JW Marriott in Medan, Indonesia.

The choice of small bites and drinks on Night 1 was nothing to shout about but the choice on Night 2 was much better. Getting service from the staff was problematic for the reasons I mentioned on Night 1 but improved considerably on Night 2. Thanks Leena. Maybe the management should seriously look into this staffing matter. It makes all the difference.

The staff at Jen Cafe were courteous,friendly and efficient. The buffet breakfast spread was wide enough and enjoyable. Keep it up.
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Date of stay: March 2020
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HotelJenPenang, General Manager at JEN Penang Georgetown by Shangri-La
Responded 4 Mar 2020
Dear BenMorais, Thank you for leaving a review and sharing your experience. We very much appreciate your pleasant stay satisfaction. Comfort is always a criteria for guest so we are glad that our Club room is certainly a great choice and we are so glad that you have enjoyed yourself. We love it that you appreciate our hotel transformation and the fittings were to your satisfaction. Looking forward to welcoming you back soon. Best regards, Ody Odayappan General Manager
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fredd0 wrote a review Oct 2020
Kuala Lumpur, Malaysia80 contributions70 helpful votes
5.0 of 5 bubbles
The location is perfect, right smack in town. Ample free, self parking during my weekday stay. If coming with large bags, recommended to drop it off at the lobby first, as there is no lift from the carpark.

The room is modern and has all the creature comforts needed. Despite being a younger, hip brand, the bed is typical Shangri-la luxury - Simmons mattress, Feathertop and luxe down pillows. Water pressure was good, internet fast and free.

Friendly and fast check in. Noticed SOP closely followed, plenty of sanitisers and special film on elevator buttons for extra protection. Highly recommended hotel.
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HJP Team, Owner at JEN Penang Georgetown by Shangri-La
Responded 11 Oct 2020
Dear fredd0, Thank you for sharing your review with us. We are extremely happy to know you had a great stay at JEN Penang especially highlighting the hotel location, comfortable rooms, and services rendered by our friendly team members. We are certainly looking forward to welcoming you back for yet another great stay. Best regards, Ody Odayappan General Manager
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Philippa B wrote a review Jan 2020
35 contributions24 helpful votes
5.0 of 5 bubbles
We stayed here for 3 nights in a club room with club access. I would recommend anyone to upgrade to this facility as it was excellent and well worth the money and nice to go womewheere quiet in the afternoon for a cup of tea etc. The food and wine / beer etc early evening was really good.
The hotel is well situated and the staff were all very friendly and polite.
I would encourage people to download the Grab App and book taxis via that as they are over half the price of a taxi on the street.
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Date of stay: December 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HotelJenPenang, General Manager at JEN Penang Georgetown by Shangri-La
Responded 20 Jan 2020
Dear Philippa B, Thank you for leaving a review and sharing your experience. We very much appreciate the full score for your stay satisfaction. Our Clubroom is certainly a great choice and we are so glad that you have enjoyed yourself. We love your nice description of us and especially to know that you liked the convenience of the hotel location. Looking forward to welcoming you back soon. Best regards, Ody Odayappan General Manager
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KEYRAN TAN wrote a review Oct 2020
Johor Bahru, Malaysia17 contributions28 helpful votes
4.0 of 5 bubbles
Hotel Jen Penang by Shangri-la is located right at the center of the UNESCO world heritage site, Georgetown. It is a contemporary city hotel that allows the guest to unwind after a full day excursion at Georgetown. The hotel's facilities and room amenities are not comparable with other Shangri-la properties, but the bubbly and energetic staff made up for this. William and Katherine were pleasant with their interactions. They will go out of the way and their comfort zone to make the guest feels comfortable.

I remember, William handed me his own medicated oil, when I told him that I have twisted my ankle. Katherine making sure attractions were open before I visited them by making phone calls.

Overall, Hotel Jen is a friendly establishment, you know that familiar feeling that you have made some great friends for life, that is hotel Jen.
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Date of stay: October 2020
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HJP Team, Owner at JEN Penang Georgetown by Shangri-La
Responded 11 Oct 2020
Dear keyrantravel, Thank you for sharing your review with us. Thank you for constantly supporting our hotel. On behalf of the team and the staff mentioned, we'd like to sincerely thank you for your lovely comments, as they are of great motivation to the team. We hope you've had yet another amazing stay with us, and we can't wait for you to be back for your next one! Best regards, Ody Odayappan General Manager
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PRICE RANGE
£63 - £77 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Jen Penang by Shangri-La
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
443
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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JEN PENANG GEORGETOWN BY SHANGRI-LA - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about JEN Penang Georgetown by Shangri-La
Which popular attractions are close to JEN Penang Georgetown by Shangri-La?
Nearby attractions include Penang House of Music (0.05 miles), George Town (0.1 miles), and Tech Dome Penang (0.04 miles).
What are some of the property amenities at JEN Penang Georgetown by Shangri-La?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at JEN Penang Georgetown by Shangri-La?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JEN Penang Georgetown by Shangri-La?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JEN Penang Georgetown by Shangri-La?
Yes, free parking, a parking garage, and paid public parking nearby are available to guests.
What are some restaurants close to JEN Penang Georgetown by Shangri-La?
Conveniently located restaurants include Pinxin Vegan Cuisine, Hygge Dining & Bar, and Penang Road Famous Teochew Cendol.
Are there opportunities to exercise at JEN Penang Georgetown by Shangri-La?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at JEN Penang Georgetown by Shangri-La?
Yes, dry cleaning and laundry service are offered to guests.
Does JEN Penang Georgetown by Shangri-La offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JEN Penang Georgetown by Shangri-La?
The staff speaks multiple languages, including English, Chinese, Indonesian, Malay, and Tamil.
Are there any historical sites close to JEN Penang Georgetown by Shangri-La?
Many travellers enjoy visiting Armenian Street (0.5 miles), George Town (0.1 miles), and Sun Yat Sen Museum (0.4 miles).
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