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Georgetown City Hotel

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Georgetown City Hotel
Georgetown City Hotel
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412 Reviews from our TripAdvisor Community

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Showing 364: English reviews
Reviewed 6 days ago NEWvia mobile

Strategic location, close to gourney drive, penang street food, adventis hospital, the hotel room was clean, had a nice breakfast, friendly staff, but sadly cigarette smell in lift hotel and room outside, fortunely not inside room.

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Helpful?
Thank Mulyadi A
Seberang Jaya, Malaysia
Reviewed 1 week ago

Staying at this hotel was worth of money. The services were good. The reception staff was very kind and friendly. The location of the hotel also was strategic which makes me easier to move around. I would recommend for people to stay here.

Review collected in partnership with Asiatravel.com
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Helpful?
Thank raaj5671
Shah Alam, Malaysia
Reviewed 2 weeks ago

My family has stayed in the hotel a few times over the years and noticing the gradual change in the service and amenities. The location of the hotel is okay as it it not far from city center and Gurney Drive. The cleanliness of the room and washroom is acceptable. However the upkeep of the facilities/amenities needed to improve, the...

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Helpful?
Thank Tguan101
Jakarta
Reviewed 3 weeks ago

We paid 200RM/night per room. TINY & stuffy room with ancient bathroom & frail thin towels. No refrigerator, just a slow heating water kettle. Maybe once a great hotel way back when. But now even the cleaning standard is so subpar! I don't think they ever vacuumed the carpets the 4 nights we where there, as I can see the...

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Thank UmiSam
Jakarta, Indonesia
Reviewed 11 January 2017

I was travelling for medical reason (going to Penang Adventist Hospital) and this is the nearest hotel in the area (just across the hospital). Distance wise, perfect! Room is quite OK. It is spacious. Although it is an old hotel so do not expect anything fancy. It has a good aircon, perfect hot water. Problem is, the amenities is lacking....

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Helpful?
Thank MichelleTjin
KalaKalimuthu, Front Office Manager at Georgetown City Hotel, responded to this review

Dear MichelleTjin, We would like to thank you for sharing your feedback with us on Tripadvisor. We do appreciate hearing from our guests as their comments are valuable to us to continue improving our standards. I am delighted to know that you have enjoyed our location and that it allowed you to conveniently reach all the places that you need...

Reviewed 4 January 2017 via mobile

Hot water is not hot enough. The plumbing/pipe system makes so much noise you can hear water running at high pressure when someone is using the shower/toilet. The hotel is attached to a mall, and there's another mall quite near too if you like to go to the mall on your holiday.

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Helpful?
Thank Afi M
KalaKalimuthu, Front Office Manager at Georgetown City Hotel, responded to this review

Dear Mr Afi, We would like to thank you for sharing your feedback with us on Tripadvisor. We do appreciate hearing from our guests as their comments are valuable to us to continue improving our standards I am pleased to know that you have enjoyed our location and that it allowed you to conveniently reach nearby shopping malls(Gurney Plaza and...

Reviewed 18 December 2016

Location of Hotel is excellent as it is near to most of the attractions. Only thing is that it is on a one way street (as are most locations in Penang) which is tiresome as you need to take a longer route even when you are near the hotel (due to one way roads). Hotel room is a bit dated....

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Helpful?
Thank Lakhvinder G
KalaKalimuthu, Front Office Manager at Georgetown City Hotel, responded to this review

Dear Lakhvinder, Thank you for sharing with us. I sincerely regret not having the opportunity to meet up with you while staying with us whereby I could have try to improve where needed and ensure you a more pleasant stay. I am delighted to know that you have enjoyed our location and that it allowed you to conveniently reach all...

Singapore, Singapore
Reviewed 18 December 2016

My stay was quite average for a 4-star hotel. Decent service, though there was some minor issues with the room. We got an adjourning rooms with 3 people in each room. The shared bed is enough for three if you don't toss around too much. Otherwise, a third person will have to sleep on a fordable bed. Pros: Location The...

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Helpful?
Thank Neeli E
KalaKalimuthu, Front Office Manager at Georgetown City Hotel, responded to this review

Dear Neeli E, Thank you for sharing with us. I sincerely regret not having the opportunity to meet up with you while staying with us whereby I could have try to improve where needed and ensure you a more pleasant stay. We are pleased to hear your nice comments about our property and Associates, always nice to know we succeed...

Kuala Lumpur, Malaysia
Reviewed 4 December 2016 via mobile

Decided to stay here after hearing it is a 4 star hotel. To my surprise this is like a 2 star hotel. Sound proofing was terrible, I could hear the people taking their bath upstairs. The pillows on the bed were old and out of shape. The shower was weird as it kept vibrating non stop and I bet the...

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Helpful?
Thank rivalpine
KalaKalimuthu, Front Office Manager at Georgetown City Hotel, responded to this review

Dear rivalpine, Thank you for sharing with us and comments, greatly appreciated! Please email me( your email address) your room number so that we can check the room concerned. I am pleased to know that you have enjoyed our location and that it allowed you to conveniently reach nearby shopping mall. We value your patronage and hope that your future...

Penang Island, Malaysia
Reviewed 2 December 2016

I organized event at this hotel. The environment is nice. Both manager and staff are nice! They provided a very good services to us! They will try to fulfill your requirement once you request to. They are friendly and nice. Perhaps you may like this.

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1Thank Sharon_Kheoh94
KalaKalimuthu, Front Office Manager at Georgetown City Hotel, responded to this review

Dear Sharon_Kheoh94, We would like to thank you for sharing your feedback with us in Tripadvisor. We are extremely grateful to you for taking the time to write to us with regards to your experience with hotel service. It is definitely with feedback from valued guest like yourself which will further help to improve our product and service standards. Thank...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Home to discerning business and leisure travellers, the Berjaya Penang Hotel is conveniently located as part of the lively ‘1-Stop Midlands Park’ business and entertainment centre. With enchanting cultures, heritage and tantalizing food all around, the Penang Island also heralds in a golden opportunity to make business a true pleasure. ... more   less 

Additional Information about Georgetown City Hotel

Address: 1 Stop Midlands Park, Burmah, George Town, Penang Island 10350, Malaysia (Formerly Berjaya Penang Hotel)
Region: Malaysia > Penang > Penang Island > George Town
Price Range: £31 - £49 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Georgetown City Hotel 4*
Number of rooms: 320
Reservation Options:
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Also Known As:
Berjaya Hotel Georgetown
Georgetown City Hotel Penang/George Town
Hotel Style:
#14 Luxury Hotel in George Town
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Questions & Answers

Here's what travellers have asked, with answers from Georgetown City Hotel staff and other travellers.
1 question
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Jakarta, Indonesia

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing north on higher floors have good view of the sea.”
 of 5 bubbles Tguan101, 2 Feb 2017 | Read review
“The one near elevator is bigger”
 of 5 bubbles MichelleTjin, 11 Jan 2017 | Read review
“Choose the suites.”
 of 5 bubbles LakhvinderG, 18 Dec 2016 | Read review
“The night view too dark to see, so you might want a lower floor so as to take the stairs instead of waiting a long time for the lifts”
  • The view from our room
 of 5 bubbles 546neelie, 18 Dec 2016 | Read review
“There have sea view and shopping mall nearby.”
 of 5 bubbles Sharon_Kheoh94, 2 Dec 2016 | Read review
5 of 5