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Grand Borneo Hotel

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Grand Borneo Hotel
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339 Reviews from our TripAdvisor Community

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Showing 295: English reviews
Reviewed 2 weeks ago via mobile

Stayed here for a school trip in between August and September. Room is rather small but clean. The hotel is connected to 1Borneo so you don't really have to worry about food or to shop. They also have karaoke and unexpectedly a swimming pool. Breakfast was decent, but I'd probably stay here again someday.

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Helpful?
Thank Qiffy
Leeds, United Kingdom
Reviewed 3 weeks ago via mobile

I'm not a fan! Firstly I mistakenly booked a gallery room as this sounded nice in the description and was more expensive, however "internal views" means no window, not a courtyard as a expected. During negotiations with the reception staff, I found them unwilling to help or listen. I then found my own way to my 'no window' room to...

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Thank sammyceee
Selangor, Malaysia
Reviewed 4 weeks ago via mobile

Standard room, altough king sized bed, the room is too small. Bathroom ok but slippery. They didnt give us bottled water on day 2.the worst is parking. Hundreds of guest and i saw there were maybe 10-15 parking space provided. So if you go with car, be prepared to sort that out. Overall, ok for a night or two stay.

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Thank Darlene D
Kuala Lumpur, Malaysia
Reviewed 5 weeks ago

I stay here one night for business trip with my family. I got one standard room. The room is very small. Hard to move around with kids. Thumb up for clean toilet and good amenities. But I found some rubbish and dust under my bed. Maybe the housekeeping didn't clean the room properly. The food in morning breakfast is excellent,...

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1Thank ClestinaKL
Plymouth, United Kingdom
Reviewed 5 weeks ago

We booked a week at the Grand Borneo but checked out after one night. It's quite far from the town and the beaches (which was our fault), but the room, breakfast and flippant attitude of the staff ensured we left as soon as possible. Our room had faulty dangerous electrics, a broken shower and no light bulb in the only...

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Thank MickWelch
Reviewed 5 December 2016

I had a superior room and staying only for 1-adult. I have to move into 2 rooms cause the 1st room have leaking on the windows. Then the 2nd room there is no leaking, but the cleanliness is seriously horrible. I stayed before in a very old hotel, but its still comfortable cause they make sure the cleanliness is strictly...

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Thank GlobeTrekkie007
Reviewed 6 November 2016 via mobile

Excellent location and good deal of room; direct access to shopping mall offer great selections of food and shopping; easy to get transportation; rooms are clean and simple, however staff with excellent service attitude.

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1Thank DashMen
Taipei, Taiwan
Reviewed 3 November 2016

Stayed 2 nights and wanted to check out. We informed hotel on first night there were no towels. They gave us 1 towel for 2 people. On the second night, the towels were gone again and we had to ask for shower towels again. Hotel Staff all untrained, they could not answer any basic questions about the internet not working....

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3Thank redsed
Kuala Lumpur, Malaysia
Reviewed 8 October 2016

Situate in the Shopping mall (1 Borneo Shopping mall) make easier for guest the look for this hotel and go to the mall but the door that connect the mall will be close at 11 PM....despite far from the airport and town centre, it location give an easy access to drive/go to Kundasang or north part of Sabah but please...

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Thank afiq_razak
Toronto
Reviewed 7 October 2016

We spent two nights at the Grand Borneo. They rooms were spacious, well appointed and very clean. The staff were very friendly and helpful. The hotel is located right in a shopping mall which made the kids very happy....... We were impressed with the breakfast buffet. There were numerous choices so even the picky eaters could find something to nibble...

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Thank michaelfitzg

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Grand Borneo Hotel, a fast growing home-grown brand, makes its debut in the pulsating tropical wonders of Kota Kinabalu. This 325-room property of modern chic deluxe class forms an integral part of the largest mall in Sabah - 1Borneo Hypermall - an entertainment complex with over 400 stores of leisure, entertainment and culinary delights. This international class hotel caters to business travelers as well as holiday makers. ... more   less 

Additional Information about Grand Borneo Hotel

Address: TA-00-01, 1Borneo Hypermall, Jalan UMS, Kota Kinabalu 88450, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: £23 - £44 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Grand Borneo Hotel 3*
Number of rooms: 325
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Grand Borneo Hotel staff and other travellers.
2 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor got more big room”
 of 5 bubbles ClestinaKL, 20 Dec 2016 | Read review
“Choose a different hotel.”
 of 5 bubbles MickWelch, 20 Dec 2016 | Read review
“None, don't stay in this hotel”
 of 5 bubbles redsed, 3 Nov 2016 | Read review
“just ok. need alot of improvement.”
 of 5 bubbles shanalia, 1 Sep 2016 | Read review
“not sure about the view..”
 of 5 bubbles wadapanda, 15 Aug 2016 | Read review
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