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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

Traveller (3313)
Room & Suite (632)
Pool & Beach (504)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
Sutera Harbour Resort is Malaysia’s foremost premier integrated property. The resort encompasses the luxurious accommodation of The Pacific Sutera and The Magellan Sutera hotels, a 27-hole championship golf course, Sutera Harbour Marina & Country Club, two Mandara Spas and a host of dining and recreational facilities. Sutera Harbour Resort is also affiliated with 5 other eco-destinations in Sabah managed through Sutera Sanctuary Lodges including Kinabalu Park, Mesilau Nature Resort, Laban Rata, Poring Hot Spring & Nature Reserve and Manukan Island Resort. The resort also offers a luxury charter division, North Borneo Yachting and steam locomotive through North Borneo Railway.
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Property amenities
Pool
Free Parking
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Airport Transportation
Babysitting
Banquet Room
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Golf course
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Shuttle Bus Service
Tennis Court
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Marina View
Harbour View
HOTEL CLASS
Hotel links
Hotel deals
Hotel packages
Reviews & more
3,302Reviews
3,374Photos
79Q+A
100Room tips
Traveller rating
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  • 126
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Popular mentions
+5
Very good service and luxurious room that makes a hectic day more restful. Had a pool facing room which makes it more pleasant. Tiny details helped makes you feel welcomed. A very good location for lovely sunsets and very near to city centre. A great place to stay for business
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Had a fantastic trip at the Magellan. Staff were very friendly, sunsets spectacular and all the food at the resort was delicious! We enjoyed the massages at the spa. The hotels are also really conveniently located to do day tours across to the islands. We will definitely stay
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Response from SuteraHarbourResort, Assistant Digital Marketing Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
Responded 2 days ago
Dear EmilyAus28 Thank you for taking the time to post a 5-star review on our TripAdvisor page. We are thrilled to learn that you had an amazing experience with us and that you managed to enjoy the spectacular view Sutera Harbour Resort has been blessed with. We are also happy to know that you had an enjoyable dining experience at our award-winning restaurant apart from that relaxing session at our world-renowned spas. Your compliments are a great encouragement to our team. Our staff and the hospitality they have extended and provided have always been our pride and nothing puts a smile on all our faces than knowing that all our warm and friendly employees have accommodated you well. We would like to personally invite you to follow us on Facebook @suteraharbour, Instagram @suteraofficial, Twitter and our blog thisissutera.com for all the latest updates and highlights. We look forward to the opportunity of welcoming you back on your next visit to Kota Kinabalu.
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+2
Stayed here for 7 days, impressed by the resort and its bars and dining facilities, only thing that needs to be improved is a refurb of the rooms as they are very dated. The staff across all resorts are lovely and the stay was enjoyable.
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Response from SuteraHarbourResort, The Management at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
Responded 5 days ago
Dear 789tanyah Thank you for taking the time to review us on Tripadvisor. We are so thrilled to learn that you had an amazing staycation experience with us. Your valuable feedback has been duly noted and shared with the team for further improvement where necessary. We look forward to seeing you again soon. Best regards, The Management
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Booked the golf view room. Room is clean but need to be renovate in order to be competitive with other hotels. Check in was fast, please ensure you bring along your hotel voucher because the reception will be asking for it. Breakfast was ok. We have a couple of drinks in the
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Response from SuteraHarbourResort, Marketing & Communication Rep at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
Responded 5 days ago
Dear Eaglenew, Thank you for choosing Sutera Harbour Resort as your preferred home-away-from-home in Kota Kinabalu. We are thrilled to learn that you had an amazing experience with us and that the start of your staycation has been a smooth process. For your information, we are in the midst of refurbishing our guest rooms in stages to enhance your staycation experience with us in the future. For the record, Sutera Harbour Resort is the only integrated resort in Sabah with world-class marina facilities as well as a 27-hole Graham Marsh designed championship golf course and night golfing facilities. It is the ideal accommodation for families as well as business and leisure travellers. We would like to personally invite you to follow us on Facebook @suteraharbour, Instagram @suteraofficial, Twitter and our blog thisissutera.com for all the latest updates and highlights. We eagerly await the opportunity to welcoming you back here during your next visit to Kota Kinabalu. Best regards, The Management
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We stayed in Pacific Sutera last month and enjoy our stay. The receptionist was polite and we were serve with warm and professional manner despite they were busy in the counter with lots of Korean/Chinese tourist. The newly renovated room is nice but the bathroom will need a
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Response from SuteraHarbourResort, Marketing & Communication Rep at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
Responded 5 days ago
Dear ammarkiki, Thank you for posting a 5-star review on our TripAdvisor page. We are thrilled to learn that you had an amazing staycation with us and that our staff have accommodated you well. The service and hospitality the have extended to all our valued guests such as you has always been our pride. We are glad you enjoyed our comfy room and the view Sutera Harbour Resort has been blessed with and we eagerly await the opportunity to welcoming you back here during your next visit to Kota Kinabalu. We would like to personally invite you to follow us on Facebook @suteraharbour, Instagram @suteraofficial, Twitter and our blog thisissutera.com for all the latest updates and highlights. Best regards, The Management
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
Seaview Room
Seaview Room
Fantastic view from our balcony
Photo provided by managementSutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
The Pacific Sutera Hotel Junior Suite Club
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123456127
Does hotel serve halal meat?
Hi Safc0826, Yes we serve Halal meats. We have Halal certification from the Malaysian government.
0 votes
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Does hotel offer all inclusive?
Hi Safc0826 For any inclusions you may contact room reservation at +60 88 318 888 (Operating hours: Mon-Fri : 8am - 8pm and Sat / Sun / Public Holiday: 8am - 5:30pm) Thank You
0 votes
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Emailed hotel few days ago but no reply yet. Is Magellan Sutera under refurbished/renovation? Any WiFi problem in Magellan room?
Hotel is not under renovation and the Wi-fi in rooms ok, you may get issues with apple products but ask to speak to technical support at front desk and they will sort. Busy times like early evening Wi-fi slow, but big improvement
0 votes
Not sure as we have had a package which include drinks.Every afternoon we went to the Magellan club which ad free bear wine and spirits from 530 to 7pm it was great
1 vote
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What is the different between two hotels? Please.
The Pacific is the older building that is in desperate need of renovation. It’s not at all worth the price and the staff are poorly trained and rude. Don’t select the Pacific!
0 votes
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12345616
"Ask about the renovations."
"We had a ground floor beach front room with easy access from all sides of the resort and ocean views unsurpasssed."
"Sea view room ,Outdoor swimming pool ,Breakfast Buffet"
"quiet rooms, no bug, good roomservice"
"Very near to town"
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12345620
PRICE RANGE
US$130 - US$308 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sutera harbour resort (the pacific sutera & the magellan sutera) hotelsutera harbour resort (the pacific sutera and the magellan sutera)sutera harbour hotelsutera harbour kota kinabalumagellan sutera
LOCATION
MalaysiaSabahWest Coast DivisionKota Kinabalu DistrictKota Kinabalu
NUMBER OF ROOMS
956
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