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The Pacific Sutera Hotel - Sutera Harbour Resort

1 Sutera Harbour Blvd, Kota Kinabalu 88100 Malaysia
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Traveller (4309)
Room & Suite (902)
Videos (3)
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About

#8 of 116 hotels in Kota Kinabalu
Location
Cleanliness
Service
Value
Travellers' Choice
Experience pure luxury at The Pacific Sutera Hotel, offering 500 impeccably designed rooms and suites with contemporary decor. Enjoy breathtaking views of the championship golf course or the South China Sea and Tunku Abdul Rahman Marine Park islands. Don't miss the incredible sunset view from the 12th-floor Horizons Sky Bar. Situated in the heart of Kota Kinabalu City, our hotel is conveniently located near shopping and business centers, making it the ideal destination to work, live, and play.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycles available
Kids stay free
Secured parking
Wifi
Hot bath
Pool / beach towels
Swimming pool toys
Pool with view
Outdoor pool
Yoga classes
Fitness / spa changing rooms
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Swimup bar
Poolside bar
Boating
Bowling
Diving
Game room
Golf course
Snorkelling
Tennis court
Billiards
Entertainment staff
Evening entertainment
Fishing
Table tennis
Board games / puzzles
Babysitting
Children's television networks
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Strollers
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Gift shop
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
First aid kit
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Refrigerator
Flatscreen TV
Bidet
Room service
Safe
VIP room facilities
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Marina View
Great View
Languages Spoken
English, Chinese, Malay
4,087Reviews89Q+A100Room tips

Reviews
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Traveller rating
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Bene A wrote a review 17 Mar
2 contributions
I booked a 1-bedroom suite for 9 nights in this hotel. It was a horrible experience to say the least. Check in process was very long. I got the keys at 4pm which was 2 hours waiting for me. On day 2, I complained about the AC not functioning well. It was at 10C but it was still hot, the engineering team checked it and they recommended to transfer me to another room, but they did not. In the 9 nights I was there, no one cleaned the floor or wiped the tables. I had to call the housekeeping to check if cleaning is part of their job and not just changing towels. It was very obvious because the small towel I used was still in the shower and coffee stain on my table was still there. I didn't eat breakfast but I just went down and take my coffee to the room. I ended up with 9 rest mugs and they didn't bother to clear them. I even had to call them again and ask if washing dishes is part of their job. I asked for laundry service. When it was done, the reception asked me to go down and pay before they can release my clothes. I told them to come up and bring the card machine which they did, but it surprised me that they had to ask me to go down. The staff in the restaurant said that the housekeeping staff were all student trainees. As a paying customer, it doesn't matter who the cleaners are as long as they clean. Lastly, this is the only hotel I have stayed where they don't allow outside food delivery service. They block the drivers to come to the resort. It is not mentioned anywhere when you book so watch out for that.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip: Stay away. Book somewhere else.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Pigpink wrote a review May 2022
2 contributions3 helpful votes
Hotel's Favourite
We booked seaview room, overall room condition was okay, we enjoy the environment and clean sand beach, thumb up ! They offer steamboat with seaview, food was okay but view was stunning. We also rent free bicycle around the resort area, their breakfast was having variety choices as well, food is delicious too :) Hopefully near future we will come back again, location was perfect, finding food for less than 15 minutes drive,
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Date of stay: April 2022
Value
Location
Service
Room Tip: please confirm the room type few days before to avoid prefer room is fully occupied
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbour Resort
Responded 5 May 2022
Dear Pigpink, Thank you for choosing us during your recent trip and for taking the time to post your valuable feedback. It was great having you as our guests at our resort. I appreciate your generous endorsement of Sutera Harbour Resort with thumbs up and acknowledgement of your great experience. It’s gratifying to know that our genuine and caring hospitality stood out. It is indeed family-friendly resort in the heart of Kota Kinabalu. I look forward to the privilege of welcoming you back again and creating more memories. Kind regards, Gerry D’Cruz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kaylaa wrote a review 17 Mar
Kota Kinabalu District, Malaysia1 contribution
I have a great time during my stayed at pacific sutera harbour.. My favourite spot was at pool because i can relax there. The pool was clean & i love the environment. The staff was so cool & easygoing. Thanks to JAMES & HIJAZI for being thoughful of my request.. Big applause for them !!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbour Resort
Responded 2 days ago
Dear Kaylaa, Thank you very much for taking the time to share your experience on TripAdvisor. It is always a great pleasure to read feedback such as yours and I am thrilled to hear that you enjoyed your stay with us. We appreciate the kind words about our team members at the sports & recreation poolside who are indeed proud to have had the opportunity to serve you and show you their true hospitality We very much look forward to having you with us again in the near future. Sincerely, Gerry D’Cruz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sightseer33054469617 wrote a review 17 Mar
1 contribution
the Waves bar staff is so friendly and so alert when i want to make order and then they come to me with a good hospitality, they are very professional when serve us. give credit to Aiman, Harmah, Khadijah and especially to nizzah his so very helpful to suggest me when I ask about the interesting place around Kota Kinabalu. I veryThankful to staff Waves bar.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: you should try mango lassi from waves bar.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbour Resort
Responded 2 days ago
Dear Sightseer33054469617, Thank you very much for your wonderful review. The team give a great deal of thought to fulfilling the needs of our guests and always strive for improvement of our overall high standard of service. It is, however, particularly gratifying when our guests take special notice, and we sincerely appreciate your compliment. . I will be sure to share your kind compliments with Aiman, Harmah, Khadijh, Nizzah and the rest of the WAVES team to recognize their efforts and to continue to inspire and motivate them to deliver exceptional customer service. We do hope that we will have the pleasure of welcoming you back soon for another memorable stay. Sincerely, Gerry D’Cruz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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NASH KOH 許 wrote a review 14 Mar
1 contribution
Worst food and service. Waiter talked loud andnlack of attention on guest. Food wise, no only the seafood no fresh, the noodles so sweet, and yuck. In conclusion slow, untrained and unfriendly. No wonder empty! Staff talk sonloud that as if the restaurant is their home.
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Date of stay: March 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbour Resort
Responded 2 days ago
Dear NASH KOH 許, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your recent stay with us, especially regarding your meal experience at our all-day dinning, Café Boleh. As we always strive to deliver exceptional experiences to all our guests, it is with disappointment to learn that we were not able to achieve this during your recent visit. We apologize for the frustration this caused. Rest assured, we have addressed these issues with our Food & Beverage team to ensure that they are promptly resolved and do not recur in the future. We hope that you will give us another opportunity to exceed your expectations on a future visit. Sincerely, Gerry D’Cruz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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GoPlaces31335356124 wrote a review 4 Mar
1 contribution
Very warm and friendly atmosphere and environment. Food is very delicious, service is great, cleanliness is excellent as well. Shout out to Sanipa, Annie, and Lela for the warm hospitality. Overall, it was a pleasant experience with well-trained and attentive staffs.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbour Resort
Responded 1 week ago
Dear GoPlaces31335356124, Thank you for taking the time to write us a wonderful review. It is with delight to hear that you had an amazing time at Café Boleh. We are especially pleased to know that the attentive service rendered by our team members, notably Sanipa, Annie and Lela, was an outstanding highlight. Likewise, we are glad that our spread of culinary offerings made your visit exceptional. Your kind compliments truly serve as a motivation for all of us and I look forward to sharing them with the team. Sincerely, Gerry D’Cruz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Celeste N wrote a review 4 Mar
1 contribution
+1
We came for dinner with family and were served by Sanipa, Lela, Dale Annie and Mizan, who are very friendly and hospitable. The food was excellent as well as the atmosphere. My favorite is the black pepper lamb and desserts, partcularly the pandan layer cake. Im very satisfied with the services provided and will return again.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Contact the friendly staff for reservation.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbour Resort
Responded 2 weeks ago
Dear Celeste N, It's fantastic to know that you had one of the best buffet dinner experiences in Sabah! We are also happy to hear that you found our staff helpful and proactive, and that you enjoyed the dishes served during your family reunion dinner at Café Boleh. We take great pride in providing exceptional service and creating memorable experiences for our guests, and your recommendation means a lot to us. Your kind words on the attentive service from our team members in particularly Sanipa, Lela, Dale, Annie and Mizan are truly appreciated. We are delighted to hear that they made a positive impact and ensuring a memorable experience for you. They are indeed part of outstanding members of our team, and I will be sure to share your commendations with them. We look forward to welcoming you back to The Pacific Sutera Hotel in the future. Sincerely, Gerry D'Cruz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dreamer08938495325 wrote a review 4 Mar
1 contribution
Their service is top notch, their facilities are very clean and comfortable. Other than that their restaurant buffet foods are incredible. Sanipa Annie helped us a lot also. Moreover, my favourite dish is the lamb, pasta, prawn and honeydew.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbour Resort
Responded 2 weeks ago
Dear Dreamer08938495325, Thank you for choosing The Pacific Sutera Hotel, and for taking the time to share your detailed feedback with us. We are delighted to hear that you had a memorable and enjoyable stay overall. We are thrilled to know that you found our service to be top notch and the facilities to be clean and comfortable. Your compliments towards our team members are greatly appreciated, and I will be sure to pass on your kind words to them. We are also thrilled to hear that Sanipa & Annie who went above and beyond to enhance your experience. We will ensure that they are commended for their exceptional service and hospitality. Once again, thank you for your valuable feedback and for choosing to stay with us. We look forward to welcoming you back to The Pacific Sutera Hotel for another remarkable experience in the future. Sincerely, Gerry D’Cruz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cayla C wrote a review 3 Mar
1 contribution
First. I need to complain is. The check in counternis very slow. In front of me just 4guest but i standing n queue waiting near 40minute. Second is . My room 453 clean not very well. Thr windows got alot of dust. Look like long time no clean it. This hotel is me firsr choice when i coming to business in kota kinabalu. This trips really make me very disappointed.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sutera Harbour, General Manager at The Pacific Sutera Hotel - Sutera Harbour Resort
Responded 2 weeks ago
Dear Cayla C, Thank you for staying us and we are disappointed to read that you had a less than satisfactory stay. Firstly, please allow us to express our sincere apologies for the disappointing experience. We note your comment regarding the slow check in at the Front Desk and Housekeeping service and have shared this with the relevant Head of Departments for their review and follow up. All our room attendants are trained to ensure rooms are made up following certain housekeeping procedures and we are sorry that the staff in question failed to do so on this particular occasion as maintaining a hygienic environment for our guests is of utmost importance to us. Please rest assured we take matters like this very seriously and action has been taken to prevent the repetition of such incident. We sincerely hope to have the chance to restore your confidence in us in the future and to welcome you again. Guest reviews like yours enable us to monitor our standards so we very much appreciate you taking the time to share your feedback. Sincerely, Gerry D'Cruz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Judy wrote a review 3 Mar
Kota Kinabalu, Malaysia1 contribution
Hotel was very ambience place to hang out with friends I’m having dinner, we really enjoyed it environment was clean and good staff the service perfect good hospitality especially Sanipa, Shazanah and also Annie walk around see the view hotel sorrounding the Garden and Sunset was beautiful
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Date of stay: March 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
£58 - £88 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sutera harbour resort (the pacific sutera & the magellan sutera) hotel, sutera harbour resort (the pacific sutera and the magellan sutera), sutera harbour hotel, sutera harbour kota kinabalu, magellan sutera
FORMERLY KNOWN AS
The Pacific Sutera Hotel - Sutera Harbor Resort
LOCATION
MalaysiaSabahWest Coast DivisionKota Kinabalu DistrictKota Kinabalu
NUMBER OF ROOMS
500
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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THE PACIFIC SUTERA HOTEL - SUTERA HARBOUR RESORT - Updated 2024 (Kota Kinabalu, Malaysia)

Frequently Asked Questions about The Pacific Sutera Hotel - Sutera Harbour Resort
Which popular attractions are close to The Pacific Sutera Hotel - Sutera Harbour Resort?
Nearby attractions include Adventures in Borneo with Downbelow Marine & Wildlife (0.5 miles), Imago Shopping Mall (0.7 miles), and Borneo Trading Post (0.5 miles).
What are some of the property amenities at The Pacific Sutera Hotel - Sutera Harbour Resort?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at The Pacific Sutera Hotel - Sutera Harbour Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Pacific Sutera Hotel - Sutera Harbour Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at The Pacific Sutera Hotel - Sutera Harbour Resort?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to The Pacific Sutera Hotel - Sutera Harbour Resort?
Conveniently located restaurants include Ferdinand's, Al Fresco, and SOULed OUT Kota Kinabalu.
Are there opportunities to exercise at The Pacific Sutera Hotel - Sutera Harbour Resort?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does The Pacific Sutera Hotel - Sutera Harbour Resort have airport transportation?
Yes, The Pacific Sutera Hotel - Sutera Harbour Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Pacific Sutera Hotel - Sutera Harbour Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does The Pacific Sutera Hotel - Sutera Harbour Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Pacific Sutera Hotel - Sutera Harbour Resort?
The staff speaks multiple languages, including English, Chinese, and Malay.