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Sunway Pyramid Hotel

Persiaran Lagoon Bandar Sunway, Subang Jaya 47500 Malaysia
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Traveller (1209)
360
Panoramas (21)
Room & Suite (544)
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About

#2 of 20 hotels in Subang Jaya
Location
Cleanliness
Service
Value
Travellers' Choice
The newly renovated Sunway Pyramid Hotel features 564 Deluxe guestrooms and suites, incorporating new category of family rooms and suites. Strategically located in a bustling suburb of Kuala Lumpur, the Sunway Pyramid Hotel is 35 minutes from Kuala Lumpur International Airport and 25 minutes from the city centre. The hotel forms part of the iconic integrated development Sunway City, a multi-award winning destination that offers a cluster of three (3) hotels with a total of 1,433 guestrooms, suites and pool villas, a theme park and shopping mall. Sunway Pyramid Hotel also features 21 purpose-built family rooms and suites, designed to accommodate an increase in family and leisure travelers to Sunway City. The Family Room is suitable for those travelling with young children for its vibrant interiors and a bunk bed. Whereas the new Family Suite, are amongst the Hotel’s largest rooms offering comfortable spaces, with added extras like two (2) bathrooms, a mini refrigerator, a microwave and bedding options for up to six (6) persons. Guests staying at Sunway Pyramid Hotel will be spoilt for choice when it comes to the extensive food and beverage available in the hotel and Sunway Pyramid shopping mall with over 170 food and beverage outlets. For those on-the-go or looking for a quick bite, Kaffeinate located at the hotel’s main lobby, serves freshly brewed gourmet coffees, specialty teas and a range of light snacks.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Water park
Kids stay free
Children Activities (Kid / Family Friendly)
Paid public parking on-site
Wifi
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Shops
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Interconnected rooms available
Room service
Safe
VIP room facilities
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, Chinese, Malay
2,646Reviews49Q+A100Room tips

Reviews
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Lionel Lim wrote a review 13 Mar
Singapore, Singapore1 contribution
I was there for three days with my family and for all these days I was attended with utmost warmth. I would like to compliment your front desk staff by the name of Qistina. She was friendly and helpful and went above and beyond to ensure us a pleasant stay. I would definitely visit your hotel again for this wonderful experience.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jared L wrote a review Feb 2024
1 contribution
Located right next to a mall and theme park, it was super convenient and facilities were good and clean. Special mention goes to Cheryl and Imanul at the reception really made our day! They were helpful, friendly and funny, making us laugh after a long day of travelling!
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mary A wrote a review Feb 2024
2 contributions
The service at Sunway Pyramid hotel is outstanding. I have stayed here since 2019 and each time you can feel the genuine service rendered. It’s a place so close to so many amenities including Sunway pyramid mall. The proximity of the shops to the hotel is a big attraction.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Curious00033666682 wrote a review Jan 2024
1 contribution
Good stay with good hospitality. Staff service can improve a lot. However the facilities is excellent. Room is up to standard. Breakfast is good but not as international level. Good but not very good. However just good stay overall. Will come back again definitely.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Escape37792332572 wrote a review Jan 2024
3 contributions
I decided to book a last minute holiday at Sunway Pyramid Hotel. Room 10109. Executive City View King Room Date of stay : 28-30th Dec 2023 Total I paid for 3 Days & 2 Nights : RM 1,797.42 = almost RM890 per night The room had a king sized bed and 1 sofa lounger I did not feel the price I paid was worth it. Toilet was too small and narrow. Housekeeping was late - when I went back to my room at 3pm, my room was still not done - I had to call the housekeeping service to ask for service. Worst - the aircond of my room keeps tripping - i had to call for maintenance to come for 4 times - the issue hasnt been fully resolved - i had to keep the aircond fan at the lowest speed, or else it would trip. For the price I paid : there was also no free pool access, and no free parking (RM15 per day), which is preposterous considering the price I had paid for a night. Also - there are no special benefit of being a Sunway hotel resident if you intend to go to Sunway Lagoon. Entry is only once. If you go out - you cant re-enter (unlike Legoland Hotel) - going to Sunway Lagoon was the main reason I decided to stay at Sunway Pyramid Hotel plus: hotel lobby is connected to Sunway Pyramid Mall. room is soundproof and quiet at night. breakfast is at Sunway Resort Hotel - rather decent spread and taste sorry but i definitely won't come back again - i would rather spend that much money on a proper 5* hotel in KL
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: no benefit of staying at Sunway Hotels if you want to go to Sunway Lagoon
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Martin G wrote a review Nov 2023
1 contribution
First of all I want to say thank you to Cheryl at the reception for the great service and the support to solve our problems. The location of the hotel with a direct access to the shopping mall, several restaurants and the theme Park are further arguments to stay her. 100 Points :-)
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Alina M wrote a review Nov 2023
4 contributions2 helpful votes
I had a very positive experience at this hotel during my business trip. Cheryl was exceptionally friendly and helpful throughout my stay. The service was excellent, and I'm very satisfied with my overall experience.
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Serene Hor wrote a review Nov 2023
Singapore, Singapore2 contributions1 helpful vote
Superb service from front desk and valet but that’s where the good service stopped. Dated and very dusty room, broken wardrobe doors and bathroom lock, leaky bidet pipe and housekeeping required 2 calls before my request is attended to. Doubt I’ll be staying there again…
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Shanta Vijay, Guest Services / Front Office at Sunway Pyramid Hotel
Responded 21 Nov 2023
Dear Ms Serenehor, Greetings from Sunway Pyramid Hotel and thank you for the time to write feedback to us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We are truly sorry to learn about your disappointment during your stay that you had during your recent stay with us. It is unfortunate to note the negative impression reflected on this occasion. While we strive to provide impeccable service and facilities for all our guests your feedback is valuable for our continuous improvement. Rest assured that your constructive feedback has been duly noted and addressed it with our team as a priority on the areas of improvement, to deliver the best service whilst delighting our guest as expected by our valued guests. We do hope that this will not deter you from visiting us again as we look forward to another opportunity to welcome you back soon. Best regards, Shanta Vijiasundram Room Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Joseph wrote a review Nov 2023
Kuala Lumpur, Malaysia1 contribution
Excellent Hospitality by Zac Were greeted with big smile during arrival, the check-in process was smooth. Zac went extra mile by asking us is everything is okay with the room right after we checked-in. My wife and I enjoyed the breakfast, there are lots of choices at the buffet. Unfortunately no pool and gym. Need to go Sunway Lagoon Hotel that’s far.
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Date of stay: October 2023Trip type: Travelled as a couple
Room Tip: Parking is hard to find during weekend
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shanta Vijay, Guest Services / Front Office at Sunway Pyramid Hotel
Responded 21 Nov 2023
Dear Wander55198357942, Thank you for this amazing review! We are delighted to know that you had a joyous stay with us, and the team members have been able to provide you an excellent service to make your stay much more comfortable. Your feedback on Zac excellent service has been passed on to him and we are hoping to warmly welcome you back to the Sunway Pyramid Hotel in the not-too-distant future. Best regards, Shanta Vijiasundram Room Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mhd ridzwan wrote a review Oct 2023
1 contribution
I had a fantastic stay at Sunway pyramid hotel! The rooms were spacious and offering stunning city views. The staff Cheryl was incredibly attentive and friendly, making me feel welcome throughout my stay.The hotel's dining options were top-notch, and I especially love the breakfast buffet. The location is excellent, with easy access to shopping and attraction. I highly recommend Sunway hotel for a luxurious and memorable stay in Kuala Lumpur.
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shanta Vijay, Guest Services / Front Office at Sunway Pyramid Hotel
Responded 21 Nov 2023
Dear MuhammadrY6290LT, Thank you for this amazing review! We are delighted to know that you had a joyous stay with us, and the team members have been able to provide you an excellent service to make your stay much more comfortable. Your feedback on Cheryl's excellent service has been passed on to her and we are hoping to warmly welcome you back to the Sunway Pyramid Hotel in the not-too-distant future. Best regards, Shanta Vijiasundram Room Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£57 - £74 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pyramid tower hotel at sunway lagoon petaling jaya, pyramid hotel at sunway lagoon
FORMERLY KNOWN AS
Sunway Pyramid Hotel East
LOCATION
MalaysiaSelangorPetaling DistrictSubang Jaya
NUMBER OF ROOMS
564
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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SUNWAY PYRAMID HOTEL - Updated 2024 (Subang Jaya, Malaysia)

Frequently Asked Questions about Sunway Pyramid Hotel
Which popular attractions are close to Sunway Pyramid Hotel?
Nearby attractions include Sunway Pyramid Shopping Mall (0.10 miles), Sunway Lagoon (0.2 miles), and Stars Archery Sunway Pyramid (0.1 miles).
What are some of the property amenities at Sunway Pyramid Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sunway Pyramid Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sunway Pyramid Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sunway Pyramid Hotel?
Yes, a parking garage, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Sunway Pyramid Hotel?
Conveniently located restaurants include MAiSEN Sunway Pyramid, Gordon Ramsay Bar & Grill, and The Resort Cafe.
Are there opportunities to exercise at Sunway Pyramid Hotel?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Sunway Pyramid Hotel have airport transportation?
Yes, Sunway Pyramid Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sunway Pyramid Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sunway Pyramid Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sunway Pyramid Hotel?
The staff speaks multiple languages, including English, Chinese, and Malay.