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Sunway Pyramid Hotel

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Sunway Pyramid Hotel
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1,137 Reviews from our TripAdvisor Community

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Showing 1,074: English reviews
Kota Kinabalu, Malaysia
Reviewed 2 weeks ago

Room is comfortable but lighting behind bed is too bright as you have a strong light reflection when u try to watch TV in bed. Breakfast is served in another hotel so you need to walk there to have your meal which is a hassle.

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Helpful?
Thank leejerome67
sunway2016, General Manager at Sunway Pyramid Hotel, responded to this review

Dear leejerome67, First of all, thank you for staying with us and reviewing our hotel. We appreciate your feedback and take note on the areas of improvement. We do hope that we will be able to welcome you again to ensure you have a wonderful stay in the near future. Best regards, Jerry Gan General Manager

Reviewed 2 weeks ago via mobile

We had a pleasant visit. The workers are very friendly and helpful. The place is amazing and beautiful plus the connecting shopping mall makes it very convenient for shopping watching movies or even spending leisure time.

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Helpful?
Thank Brandon Ryan F. M
sunway2016, General Manager at Sunway Pyramid Hotel, responded to this review

Dear Brandon Ryan F. M, Thank you so much for your generous feedback! We are very pleased to know that you have enjoyed your stay in our hotel. We definitely look forward to welcoming you back again in the near future. Thank you once again and may you have a great day ahead! Best Regards, Jerry Gan General Manager

Bangkok, Thailand
Reviewed 3 weeks ago

quite good for the room service and the breakfast, very convinient for eating & shopping, but the reception is a little bit slowly while check out, anyway, this is the first trip on Sunway, not bad. hope to be there again ..

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Helpful?
Thank amyzheng2017
sunway2016, General Manager at Sunway Pyramid Hotel, responded to this review

Dear amyzheng 2017, Thank you so much for your generous feedback! We are very pleased to know that you have enjoyed your stay in our hotel. We definitely look forward to welcoming you back again in the near future. Thank you once again! Best Regards, Jerry Gan General Manager

Reviewed 3 weeks ago

Value for money and surely will come back to Sunway pyramid hotel. But they need to improve the attitude of the housekeeping as some of them is non-malaysian. Too bad there is no gym build in the hotel, have to walk to resort area

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2Thank Denson G
sunway2016, General Manager at Sunway Pyramid Hotel, responded to this review

Dear Denson G, Thank you so much for your generous feedback! We are very pleased to know that you have enjoyed your stay in our hotel. We also take note on your feedback and will highlight it to the relevant department. We definitely look forward to welcoming you back again in the near future. Thank you once again! Best Regards,...

Yangon (Rangoon), Myanmar
Reviewed 3 weeks ago

Room is nice, clean, comfortable and good security. Cleanness of the room is my priority for every choice of stays. Really Satisfied. breakfast is excellent. I am a real picky person. But at Sunway Pyramid i have nothing to complain and love to come back. Thank you for your hospitality.

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Helpful?
Thank soebarani
sunway2016, General Manager at Sunway Pyramid Hotel, responded to this review

Dear soebarani, Thank you very much for your generous feedback! We are very pleased to know that you have enjoyed your stay in our hotel. We definitely look forward to welcoming you back again in the near future. Thank you once again and may you have a great day ahead! Best Regards, Jerry Gan General Manager

Yangon (Rangoon), Myanmar
Reviewed 3 weeks ago

Thanks for great service. It was great moment like this very best hotel from Malaysia. I can surely recommend to stay and enjoy. View is quite good and very nice shopping mall is attached. I will never forget this moment.

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Helpful?
Thank minkyaw_wai
sunway2016, General Manager at Sunway Pyramid Hotel, responded to this review

Dear minkyaw_wai, Thank you for the generous feedback! We are very pleased to have received such a kind review from you and we are glad to know that your stay here has been a memorable one. Definitely honoured to have given you such a great impression on your first stay. We look forward to see you again soon! Best Regards,...

Abu Dhabi, United Arab Emirates
Reviewed 3 weeks ago

Helpful stuff , the area is active you can find anything you needs , had a direct way to the mall. The room were clean and big and had all what we needed , comfortable and relaxed. Smoking free hotel .

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Helpful?
Thank hana_saeed_90
sunway2016, General Manager at Sunway Pyramid Hotel, responded to this review

Dear hana_saeed_90, Thank you very much for your kind review! We aim to provide our guests with the best convenience we could and we are very glad to know that they have come into good use for you. We hope you had a great time staying here with us! Hope you have a great week ahead! Best Regards, Jerry Gan...

Penang Island, Malaysia
Reviewed 4 weeks ago

Hotel is conveniently placed at the edge of the Sunway shopping mall. Staff are paying attention to customers, special mention to Nayim from reception and Bhadhon from housekeeping. As space in rooms is limited, more time time should be spent in the Sunway mall which offers a lot of entertainment, restaurants and shopping.

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Helpful?
Thank LaohuPenang
sunway2016, General Manager at Sunway Pyramid Hotel, responded to this review

Dear LaohuPenang, First of all, thank you very much for the kind review, we are very pleased to know that our staff had managed to assist you with your needs throughout your stay with us. We hope you enjoyed the facilities and services we provided and we definitely look forward to welcome you back again. Thank you once again and...

Jakarta, Indonesia
Reviewed 4 weeks ago

The Sunway Pyramid Hotel is just renovated. So, Everything is new. The location is in Bandar Sunway where located a big shopping mall - Sunway Mall and water theme park - Sunway lagoon. They have a new theme park - Nickelodeon Lost Lagoon. Actually, this hotel is suitable for both business and leisure.

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Helpful?
Thank YustinusSetyoputro
sunway2016, General Manager at Sunway Pyramid Hotel, responded to this review

Dear YustinusSetyoputro, Thank you for staying with us and thank you for taking the time to write us a review. We are looking forward to see you again, regardless if it's for a business or leisure purpose. We hope you had a good stay with us! Thank you and may you have a great day ahead! Best Regards, Jerry Gan...

Kota Kinabalu, Malaysia
Reviewed 4 weeks ago

Connected to Shopping Mall which is convenient for family with young kids. Refurbished rooms & clean. Spacious hallways. Connecting rooms available. Fast Check-In & Check-Out. Will definitely return again.

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Helpful?
Thank nania965
sunway2016, General Manager at Sunway Pyramid Hotel, responded to this review

Dear nania965, Thank you for leaving us a review! We hope that you had a problem-free, relaxing stay with us! Looking forward to welcome you back soon! Thank you once again and have a great day ahead! Best Regards, Jerry Gan General Manager

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Banquet Room
Official Description (provided by the hotel)
The newly renovated Sunway Pyramid Hotel features 564 Deluxe guestrooms and suites, incorporating new category of family rooms and suites. Guests staying at Sunway Pyramid Hotel have direct access to the leisure facilities available at Sunway Resort Hotel & Spa, which includes the free-form landscape swimming pool and the fitness centre. Strategically located in a bustling suburb of Kuala Lumpur, the Sunway Pyramid Hotel is 35 minutes from Kuala Lumpur International Airport and 25 minutes from the city centre. The hotel forms part of the iconic integrated development Sunway City, a multi-award winning destination that offers a cluster of three (3) hotels with a total of 1,433 guestrooms, suites and pool villas, a theme park and shopping mall. Sunway Pyramid Hotel also features 21 purpose-built family rooms and suites, designed to accommodate an increase in family and leisure travelers to Sunway City. The Family Room is suitable for those travelling with young children for its vibrant interiors and a bunk bed. Whereas the new Family Suite, are amongst the Hotel’s largest rooms offering comfortable spaces, with added extras like two (2) bathrooms, a mini refrigerator, a microwave and bedding options for up to six (6) persons. Guests staying at Sunway Pyramid Hotel will be spoilt for choice when it comes to the extensive food and beverage available in the hotel and choices which are just steps away. At Sunway Pyramid Hotel, located at the hotel’s lobby level is Taste Enclave offering an exciting culinary landscape of 11 specially-selected food eateries and three mini restaurants. For those on-the-go or looking for a quick bite, Kaffeinate is located at the hotel’s main lobby, serves freshly brewed gourmet coffees, specialty teas and a range of light snacks. Alternatively, venture into Sunway Pyramid shopping mall for over 170 food and beverage choices. ... more   less 

Additional Information about Sunway Pyramid Hotel

Address: Persiaran Lagoon | Bandar Sunway, Petaling Jaya 47500, Malaysia (Formerly Sunway Pyramid Hotel East)
Region: Malaysia > Selangor > Petaling District > Petaling Jaya
Price Range: £55 - £155 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunway Pyramid Hotel 4*
Number of rooms: 564
Reservation Options:
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Also Known As:
Pyramid Tower Hotel At Sunway Lagoon Petaling Jaya
Pyramid Hotel At Sunway Lagoon
Hotel Style:
#5 Spa Hotel in Petaling Jaya
#5 Luxury Hotel in Petaling Jaya
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Questions & Answers

Here's what travellers have asked, with answers from Sunway Pyramid Hotel staff and other travellers.
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Questions? Get answers from Sunway Pyramid Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Would be good if the room has an area for ladies to put on make up or vanity top with chairs”
Faerries, 26 Apr 2017 | Read review
“except for a shopping mall and theme park nearby, nothing is good”
, 10 Apr 2017 | Read review
“a nice and clean room.”
YustinusSetyoputro, 31 Mar 2017 | Read review
“Choose view to lagoon, otherwise, your view will be just void to the next room window”
, 27 Mar 2017 | Read review
“Can have radio clock as can soothe the stayers and allow to clam and sleep.”
Komathi1970, 26 Mar 2017 | Read review
5 of 5