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Sofitel Mauritius L'Imperial Resort & Spa

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1,674 Reviews from our TripAdvisor Community

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Showing 557: English reviews
Edinburgh, United Kingdom
Reviewed yesterday NEW

Sofitel Imperial exposes the flaws with a self-rated star system. We have stayed in many 5 star Hotels and resorts. This wasn't one of them, despite their assertions. We drove straight to the hotel after exiting the airport, arriving around 12.30pm, but were told we could not check in until 3pm as our room was still to be cleaned. Staff...

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Helpful?
Thank Bordersbloke
Jamshedpur (Tata Nagar), Jharkhand, India
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

I visited sofitel in Jan'17. My experience was awesome and I am happy to share my review. Starting with positives- A) Private beach is clean and well maintained. Water sports activities can be availed. B) Food is the best part of hotel and the chefs there are the friendliest persons who are happy to serve you and make you try...

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Helpful?
2Thank Akhilkale
About Hotel's Favourite Review
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Valued Guest, Thank you for your wonderful review that we shared with all our Teams. We are pleased to learn that your holidays were awesome and our services were all up to your expectations. We hope to have the pleasure of welcoming you back and wish you all the best. Yours Sincerely, Antonio Ferreira de Sousa General Manager

Reviewed 4 days ago NEW

Great location , friendly staff , good food,nice spa . It was our honeymoon and it was just perfect ! Lovley wiew from the room ,and also the best looking beach at Flic&Flac (white sand&clean beach) Nothing negative at all !! Totally Worth it ! (Way better then the Hilton) Thx Sofitel!! Gyönyörű hotel , varázslatosan szép . Tökéletes nászút...

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Thank Gabor M
Reviewed 4 days ago NEW

Book this hotel & forget all worries..ranging from amazing service to yummy food & buffet to gorgeous private beach & to the scintillating Night performances..it just poses an amazing super comfortable stay for you, family. It has lovely pool to get refreshed & yes not to miss 2-3 types of specialised restraints offering delicious food for you. Do engage in...

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Helpful?
Thank Jhilmilbhansali
Gold Coast, Australia
Reviewed 1 week ago

Visited Sofitel for lunch February 2017. Restaurant by the beach. Extremely disappointed. Service was poor. It took 25 minutes to receive a glass of champagne. The meal was well below expectations. Even a chicken kebab was served cold...after a loan wait. The wine was not chilled. I gave this a personal rating of NA ie never again.

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Helpful?
Thank 621dougw
Paphos
Reviewed 2 weeks ago

Had a great time, from house keeping, waiters and waitresses to receptionists everyone was so efficient and friendly. I'd like to thank a few by name Davina, Hemy, Claudine, Patsy, Sharronne, Martika. My favourite restaurant was Jacaranda, great food and service, special thanks to Jean Claude and Jason. The room was a decent size with garden and sea view. Any...

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1Thank VagabondHeart2013
Taverny
Reviewed 2 weeks ago

2nd time in this hotel and we still are dreaming. Rooms are big and very nice and so close to the beach. Gardens and beach are fantastic. Room service people are so nice that it gives us a so good souvenir of Mauritian people. Breakfast is also OK with a lower service rate from servicing people.

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1Thank FFF F
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Valued Guest, Thank you so much for your nice review. We are delighted that you have thoroughly enjoyed your stay and will share your appreciation to all our Staff. We really look forward to welcoming you back to our property. Kind Regards, Antonio Ferreira de Sousa General Manager

Grand Baie
Reviewed 4 weeks ago

We had a family break at Sofitel Imperial in December 16 and was very satisfied with the overall service and amenities. The rooms were big, well furnished and well maintained. We had a beatiful view over the garden and sea. We were were impressed by the beautiful 'well created' Japanese style garden , situated on the left at the entrance...

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1Thank 452pravint
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Sir, Thank you very much indeed for for taking the time to share your review following your stay. We were thrilled to learn that you thoroughly enjoyed your stay yet again and that our services were up to your expectations. Rest assured that the Staff you mentionned will be duly commended for their exceptional service. We really look forward...

Reviewed 4 weeks ago via mobile

the place is a bit tired. room was big and clean. dont really felt welcomed when i was there. taxi was overpriced though. stay there only if u want to stay on the beach 24/7 as there were no shops nearby. went for the buffet dinner in the hotel, amazed that drinks were not included in the menu and staffs...

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1Thank ajis f
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

Dear Valued Guest, Thank you for taking the time to share your 'not fantastic' experience at our property. We are very sorry that all the aspects of your stay did not meet your expectations; please allow us to express our sincerest apologies. In order to allow us investigate why our services did not reply to your enquiries, kindly indicate to...

Johannesburg, South Africa
Reviewed 5 weeks ago

Review collected in partnership with Accorhotels.com
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2Thank I1135BPmariov
SofitelImperial, General Manager at Sofitel Mauritius L'Imperial Resort & Spa, responded to this review

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Discover the delights of Mauritius at this luxury hotel, which spreads over 9 hectares of tropical garden on the west coast of the island. Most of our rooms and suites have been fully renovated in a modern Asian decor using natural materials. Rooms are equipped with broadband Internet access and the Sofitel MyBed for ultimate comfort. Pamper yourself at our Asian style spa, enjoy a day at the golden beach, or savour gourmet cuisine in our restaurant and we will make sure you relax in style! ... more   less 

Additional Information about Sofitel Mauritius L'Imperial Resort & Spa

Address: Wolmar, Flic En Flac, Mauritius 90517
Region: Mauritius > Riviere Noire District > Flic En Flac
Price Range: £150 - £314 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Mauritius L'Imperial Resort & Spa 5*
Number of rooms: 191
Reservation Options:
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Also Known As:
Sofitel Mauritius l`Imperial Resort And Spa
Sofitel Mauritius l`Imperial Hotel Flic En Flac
Sofitel Imperial Hotel
Accor Imperial Hotel
Sofitel Flic En Flac
Wolmar Sofitel
Sofitel Imperial Mauritius
Sofitel Mauritius L'Imperial Resort & Spa Flic En Flac
Hotel Style:
#5 Family Hotel in Flic En Flac
#6 Romantic Hotel in Flic En Flac
#7 Spa Hotel in Flic En Flac
#7 Luxury Hotel in Flic En Flac
#7 On the Beach Hotel in Flic En Flac
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Mauritius L'Imperial Resort & Spa staff and other travellers.
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Questions? Get answers from Sofitel Mauritius L'Imperial Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Did not stay at the hotel. Visited only for lunch.”
 of 5 bubbles 621dougw, 12 Feb 2017 | Read review
“Rooms on ground floor on the right-hand side have a beatiful view over the garden and sea. Higher floors have better views over the beach.”
 of 5 bubbles 452pravint, 22 Jan 2017 | Read review
“Rooms close to pool very conveniant”
 of 5 bubbles gmvzyl, 18 Dec 2016 | Read review
“Any sea view room should be good - ask for one away from the pool and restaurant if you want peace and quiet”
 of 5 bubbles Dazza6061, 18 Nov 2016 | Read review
“High class hotel all round.”
 of 5 bubbles 429Happy, 5 Nov 2016 | Read review
5 of 5